1. Nancy Weber
1233 Brookwood Ct., Windsor, CO 80550 970-213-0617 nancy.weberre@gmail.com
PROFESSIONAL SUMMARY:
Result driven and top ranked customer service individual with record of consistently achieving departmental goals. Strong
phone presence with excellent verbal and written communication skills. Strong listening and presentation skills and the ability
to multi-task, prioritize and manage time effectively. Experience in managing pre and post sales activities from cradle to grave,
maintaining current revenue base, generating new revenue, providing sales support, developing and maintaining
comprehensive customer support plans and process improvements.
BUSINESS EXPERIENCE:
Inside Sales Representative
The School Communications Agency September 2016 – current
 Helped K-12 schools raise funds by selling advertising space and sponsorships in school newsletters across the country.
 Uncover businesses in a geography that wanted to partner with schools by taking advertisements out in the school
newsletters.
 Outbound cold calling with the objective of selling school advertising space.
Customer Service Representative – Contract Position January 2016 – June 2016
Xerox Corporation – Clients: CVS/Caremark and Aetna
√ Support prescription coverage plans for commercial, Medicare and Medicaid members and medical facilities.
Responsibilities include:
 Provide troubleshooting assistance and benefit coverage information to members and medical facilities.
 Work with customers in resolving inquiries and process coverage determination and redetermination requests and
recommend solutions that best suit the customer.
 Navigate through multiple computer applications with speed and accuracy.
Real Estate Agent /Realtor/Certified Negotiation Expert
Keller Williams Realty April 2004 – August 2005
Resident Realty May 2015 – current
 Advise clients in the purchase and sale of residential property. Perform duties such as:
 Prepare comparative property cost analysis.
 Interview prospective clients for a complete understanding of their buying and selling needs.
 Promote sale of real estate property.
 Locate properties for prospective clients to view and accompany them to site.
 Discuss conditions of the sale.
 Prepared real estate contracts.
 Coordinate sales process through closing.
Inside Sales Account Manager September 2007 – June 2015
Heska Corporation
√ Sourced new sales opportunities through outbound cold calls and inbound leads with the objective of increasing revenue in
a specific territory. Key responsibilities include:
 Emphasizing product/service features and benefits quote pricing and discuss sales terms.
 Qualifying sales leads and overcoming sales objections of prospective customers.
 Collaboration with Area Diagnostic Manager to determine qualification of leads, and strategic planning activities
important to their abilities to sell.
 Follow up calls to existing customers notifying them of new product and service (cross selling and up selling).
√ Key focal point for customer related issues such as contract details, credit issues, etc.
√ Maintain and expand SalesForce database of prospects.
√ Mentored new team members with coaching and training.

2. √ Heska 2009 President Club Member. Program discontinued.
Senior Inside Sales Manager July 2005 – September 2006
Maxtor Corporation
√ Provide customers with a single point of contact with the objective of maximizing Maxtor market share by increasing sales
through development of relationships and strengthening relationships with existing customers by driving customer
satisfaction, loyalty, and sustain continuity of revenue..
√ Act as customer liaison on issues relating to demand management, supply allocation, order fulfillment, business logistics,
pricing and product qualifications.
√ Resolve, coordinate and communicate site fulfillment strategies to customer while fostering strong customer relationships.
Senior Service Partner Relationship Manager February 2000 – May 2004
StorageTek Corporation
 Key focal point for communication and management between StorageTek and Service Partner from inception of contracting
process throughout life of contract building and maintaining the relationship. Revenue generation in excess of $30 million
yearly.
 Participated with management on negotiating strategies such as product, technical and quality issues, service delivery
requirements and commitments, financial strategies, and payment schedules.
 Developed and managed service program for out of radius white space on StorageTek and multi-vendor products utilizing
sub-contractor capabilities. Increased revenue stream 20% yearly.
Senior Account Representative – DASD, OEM& VAD/VAR Business Channels June 1981 – February 2000
StorageTek Corporation
 Managed day to day spare part, MCO and equipment business for large OEM and VAD/VAR business channels for both
Tape and DASD products.
 Yearly revenue generated in excess of 12 million dollars.
 Supervised departmental training and coordinated group activities ensuring consistency.
 Managed all end of quarter activities including critical customer shipments.
COMPUTER SKILLS:
 Proficient in Agile, SalesForce and SAP Customer Relationship Management System (CRM)
 Expert in MS Office Suite
 Experience with Onyx, Great Plains, Clarify Service Management System and Siebel Sales software systems.
COMMUNITY INVOLVEMENT:
 Windsor Housing Authority Commissioner, Town of Windsor 2005-2006
 Town Board Member, Town of Windsor 2006-2010
 Parks and Recreation Advisory Board Liaison, Town of Windsor 2006-2010
 Various fund raising activities