Marissa Gummere is seeking a position that utilizes her 19 years of experience in customer service, most recently in the aerospace industry. She has experience managing customer service teams, negotiating contracts, maintaining software systems, and ensuring key metrics are met. Prior to her current role as Customer Service and Product Support Manager at Jamco America since 2006, she was an Inside Sales Account Manager at Cascade Windows, where she consistently met delivery requirements and received positive feedback. She has an Associate's degree in General Studies and Law Enforcement.

1. Marissa Gummere
19057 Dahlstedt Rd, Burlington, WA 998233
360-840-1180 Email: Marissaj801@yahoo.com
Objective: To obtain a position where I can utilize my skills and experience to
contribute to the overall success of the company.
Profile  More than 19 years successful experience in customer
service environment with the last 7 years encompassing
product support in the Aerospace Industry with an
emphasis on customer service and management of a
company-wide Export Compliance Program. Recognized
strength in building customer relationships, team rapport,
problem resolution, and process improvement that allow
for improved efficiencies.
 Contract Negotiation for aftermarket sales support that
involves both the customer and key stakeholders.
 Excellent working knowledge of multiple software systems,
Industrios, EPICOR ERP System, Platinum, Crystal
Reporting and Microsoft Office Products.
 Ability to lead, train, motivate, and supervise customer
service staff. Team Player. Innovative. Accountable.
 Deadline conscious with ability to successfully manage
multiple competing priorities. Responsibility for creating
and managing reporting for executive staff.
 Responsible for managing Product Support Department to
budget as well as ensuring key metrics are met and/or
exceeded.
Employment Jamco America, Everett, WA 2006 -
Present
Customer Service Representative-Product
Support Manager
 Began employment with JA in October of 2006
as an entry level CSR, increasingly assuming
additional responsibilities resulting in the
Customer Service & Product Support Manager
position.
 Provide leadership to customer service team
ensuring we provide accurate and timely
responses to customer’s requests for quote,
order acknowledgements and technical inquiries
Oversee day to day operations for the Product
Support & Export Compliance Department.
 Successful Management of after-market warranty
and repair claims and processing.

2. Customer Service Representative-Product
Support Manager (cont.)
 Authoring of contracts for spares and
aftermarket support.
 Key role in managing and maintaining Export
Compliance Program and establishing database
for Export Classification Control Numbers as
established by the US Government.
 Quickly and effectively solve customer
challenges in an equitable and respectful manner.
 Maintain quality control/satisfaction records and
reporting, constantly seeking new ways to
improve customer satisfaction.
 Reduce lead times by adequately stocking items
based on successful forecasting models.
Cascade Windows, Spokane, WA 2005-
2006
Inside Sales Account Manager
 Worked with a wide range of window dealers
across the United States in a call center
environment.
 Consistently met on time delivery requirements,
even in situations which required expedited
service or shortened lead times.
 Received numerous compliment letters regarding
service level and willingness to go the extra mile
to get the job done.
 Developed successful methods of tracking on-
time delivery and call volumes.
Education Spokane Community College 1999
A.A., General Studies and Applied Science,
Law Enforcement
References Furnished Upon Request