Kenneth J. Sherwood has over 20 years of experience as a Service Manager in the automotive industry, focusing on cost efficiencies, productivity, and profitability. He has a track record of building loyal customer bases through excellent customer service, honesty, and quality repairs. Sherwood is skilled in team coaching, continuous improvement, and data-driven management. He is ASE certified with extensive experience managing multi-bay garages specializing in domestic and foreign vehicle repairs.

1. KENNETH J. SHERWOOD
39 Castle Hill Drive (203) 613-3890
Bethel, CT 06801 Email: turbo4meto@aol.com
PROFILE
Extensive experience in the automotive industry as a Service Manager working in a high traffic
environment, with a focus on cost efficiencies, productivity, revenue growth, and profitability.
QUALIFICATIONS
• Excellent team coaching and development skills.
• Strong advocate of doing a job right the first time.
• Highly-focused, with a strict attention to detail and accuracy, job excellence and
continuous quality improvement.
• Outstandingrelationshipmanagement skills used to build and retain customer loyalty.
WORK EXPERIENCE
FAIRFIELD AUTO CARE, INC., Fairfield, CT 2/09 - 9/12
SERVICE MANAGER
• Ran a multi-bay garage with four Mechanics specializing in repairs to domestic and
foreign cars.
• Used state-of-the-art diagnostics equipment and programs, including AllDATA and
MITCHELL ONE.
• Established goals and performance metrics to encourage team ownership and
accountability for results.
• Used ongoing data collection, analysis and trending as a baseline for continuous
improvement, and as feedback to improve Technicians' skills.
• Eliminated duplicate repairs in order to provide customers with one-stop service
reliability.
• Managed inventoryto ensure availabilityof sparepartsto minimize vehicle downtime,
while also using Just-In-Time inventory with area suppliers.
• Established clients' trust and loyalty, leveraging positive relationships to up-sell and
cross-sell services.
• Focused efforts on cost efficiencies, productivity, Technician flexibility, and multi-
tasking in order achieve lean and efficient staffing.
FAIRFIELD AUTOMOTIVE (GOOD YEAR), Fairfield, CT 3/02 - 2/09
SERVICE MANAGER
• Managed a four bay garage with six Auto Mechanics.
• Ran all facets of the business including auto repairs, tire sales, hiring, training,
inventory, vendor relationships, and customer service.
• Providedthe highestlevels ofprofessionalism, courtesy and quality to build a growing
referral network.
• Trackedand monitoredcustomer loyalty with a rating of over 95% repeat business.
• Built a reputation for honesty and integrity, resulting in customers' trust.
• Consistently grew revenues by expanding on client base.
KENNETH J. SHERWOOD Page 2

2. Resumé (Continued)
WORK EXPERIENCE: (Continued)
RIVERSIDE SUNOCO, Westport, CT 10/95 - 3/02
SERVICE MANAGER
• Ran all facets of a repair garage specializing in foreign and domestic cars.
• Managed a team of Mechanicswithexpertiseinall facets of mechanical and electrical
repairs, overhauls and rebuilds.
• Ran all facets of the business including hiring, training, billing, invoices, inventory,
scheduling, customer service, and sales.
• Consistentlygrew revenuesyear-over-yearfrom a referral base and through loyalty
and repeat business of satisfied customers.
CERTIFICATIONS
MACS AC SOCIETY, Norwalk, CT
CompletedMobileAir ConditionSystem Recyclingand Recovery, State of Connecticut
APPLUS TECHNOLOGIES, Middletown, CT
Completed Emissions Certification, State of Connecticut
A.S.E., Danbury, CT
Certified Master Technician, State of Connecticut
Edge Certification/On-Board Diagnostics, State of Connecticut
EDUCATION
JOHN JAY HIGH SCHOOL, Cross River, NY
Graduate
References available upon request