1. Ethan Williams
Fort Worth, TX
elw2014@yahoo.com - 8173662110
WORK EXPERIENCE
Tier 2 Technical Support
ICA - Fort Worth, TX - January 2016 to Present
Responsibilities
Data entry. Tier 1, and tier 2 support for customers. Verification of insurance. In a nut shell basically help and
guide Certifying entities to get complaint with the contract. Make sure both sides have the type of insurance
they agreed upon and then help them get what they don't have .
Skills Used
Paperwise, data entry, Microsoft outlook , Microsoft office , phone etiquette, computer skills, analytical thinking ,
attention to detail , timecard, zendesk , slack, ring central , help center, trello, ica system ,
Sales Associate
Footlocker Inc. - Hurst, TX - June 2012 to Present
Responsibilities
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security
practices.
Place special orders or call other stores to find desired items.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Clean and stock shelves, counters, and tables.
Estimate and quote trade-in allowances.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons,
and vouchers, balancing cash drawers, and making deposits.
Bag or package purchases, and wrap gifts.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers,
or optical price scanners.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out
customers' items.
Accomplishments
Highest seller in district for many weeks. Highest seller in store.
2. Skills Used
Selling, leading, customer service.
Mechanic
general truck body - Arlington, TX - September 2015 to January 2016
Responsibilities
install or repair shelving units, grill guards, led lights, nerf bars, step sides,air compressors, ladder racks atc.,
on work trucks/vans. run wire through trucks/van. use air tools, hand tools, power tools, welding unit. wire
inverter and convert dc to ac.
Premise Technician
At&t - Fort Worth, TX - January 2015 to August 2015
Responsibilities
Install and repair uverse service.(Internet, TV, Phone) IPTV, IPDSL, VDSL1/2, VOIP,POTS.
Splice cables, run new lines of cat 5, or coax, throught the house.
climb telephone poles ( gaff, or ladder) to work with cables in phone terminals.
drive a company vehicle to and from different jobs safely.
meet company metrics, for efficiency, dispatch efficiency, quality, and safety.
met customer needs, with great customer service.
sold and educated customer on new products and services.
troubleshoot problems affecting service.
maintain timely and effective work production.
climb through attics and crawl spaces to run line.
make sure work is clean and tidy. keep company vehicle clean.
run required tests to ensure quality service.
Working knowledge of networking devices and printers
record of managing time and priorities effectively
carry tools and equipment, up poles, stairs, safely.
compliant with rules, regulations and guidlines.
carry ladders rangning from 6 to 24 food over shoulder safely.
maintain equipment and machinery.
Accomplishments
4, and 5 star award for meeting metrics for months worked.
Skills Used
customer service, time management, efficiency, proficiency with computers,planning, patience, ingenuity,
Good organizational skills, Excellent analytical and problem solving skills,Outstanding communication skills to
relate with team members and support workers,Strong attention to detail,
Assistant Manager
Footlocker Inc. - Hurst, TX - September 2014 to January 2015
Responsibilities
Assisted in managing all day - to - day operations of an individual store.
Assumed full leadership and managerial responsibilities.
Assisted the Store Manager in all aspects of recruiting.
Executed all handling of cash as per company directives.
Ensured good customer service.
Maintained the store daily including all maintenance issues.
3. Meet and exceed goals set by manager.
Train store staff by reviewing and revising orientation to products and sales training materials; delivering
training sessions; reviewing staff job results and learning needs with retail store manager; developing and
implementing new product training.
ttracts customers by originating display ideas; following display suggestions or schedules; constructing or
assembling prefabricated display properties; producing merchandise displays in windows and showcases, and
on sales floor.
Promote sales by demonstrating merchandise and products to customers.
Help customers by providing information; answering questions; obtaining merchandise requested; completing
payment transactions; preparing merchandise for delivery.
Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and
investigating customer complaints and service suggestions.
Maintain a safe and clean store environment by developing and publishing evacuation routes; determining and
documenting locations of potentially dangerous materials and chemicals.
Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Prepare reports by collecting, analyzing, and summarizing information.
Maintain quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; benchmarking state-of-the-art practices; participating in
professional societies.
Contribute to team effort by accomplishing related results as needed.
and everything i did as a sales associate.
Skills Used
customer service, management, leadership, selling,
Content Editor
Youtoo Inc. - Irving, TX - February 2011 to May 2012
Responsibilities
manage content for broadcast. Watch videos that would get sent in, make sure the content is appropriate, then
accept and upload to the site and broadcast.
Skills Used
Computer Proficiency.
EDUCATION
High school diploma
Eastern Hills High school - Fort Worth, TX
2010 to 2014
SKILLS
Inventory Management, Customer Service, Sales, Mechanical, Telecommunications, Interpersonal Skills,
Management, Fast Learner, Hard Worker, Microsoft Office, Telephone Etiquette, Motivated, Wireless,
Computer Skills
