Presenters: Phani Kanakala, Manager, Web and Mobile Team, Florida Blue & Glenn Kline, Technical Director, Perficient
Learn how Florida Blue continues to engage consumers by using the portal platform with content management, analytics, personalization and social interaction to deliver multichannel exceptional customer experiences with measurable ROI.
This document discusses digital business and e-commerce. It defines digital business as the transformation of key business processes through digital technologies, while defining e-commerce as digital and electronic transactions between organizations and third parties. The document outlines drivers for becoming a digital business, like increased efficiency and competitiveness, as well as barriers like risks of hacking or undelivered goods. It also discusses managing challenges of digital business, like explaining its scope to staff and evaluating digital capabilities.
This document discusses managing digital business transformation and growth hacking. It provides learning outcomes on critically analyzing an organization's transformation journey, reviewing approaches for digital transformation, and producing growth hacking and analytics plans. The document also defines key terms, presents frameworks for digital transformation and growth hacking, and discusses measuring the effectiveness of digital businesses.
The document discusses approaches for analyzing customer experience and designing digital business systems. It covers topics like workflow management, process modeling, data modeling, client-server architecture, user-centered design, use case analysis and design principles. Key aspects include understanding customer journeys, analyzing requirements, improving interfaces and balancing usability/security with costs. Diagrams illustrate concepts like system architectures, data modeling, site structures, scenarios and audience types.
There has been a paradigm shift in the way how organizations are moving towards enterpriselevel
adoption of Rich Internet Applications and Platforms with the evolution of internet. Earlier
the webpages were more of static content and involved lot of traversing through pages to complete
a transaction, now the web applications are very much dynamic, interactive and help the
user complete the same transaction in a few clicks. In the near term, such adoption will favor
The deployment of Rich Internet Applications and technologies added more twist to these
changing terrains by providing desktop like features, sandbox security and many more capabilities
there by creating an integrated rich user experience where most of the business users want
to access their RIA applications on Mobile and tablet devices.
This paper also presents key trends to understand the evolution of different RIA technologies
and also harness the power of RIA in creating an interactive and converging user experience
across domains and industries.
The document discusses customer relationship management (CRM) and how digital technologies can be used to acquire, retain, and engage customers. It defines e-CRM as using digital technologies like the internet, databases, and mobile devices to improve customer knowledge and satisfaction across a customer's lifecycle. The document also outlines several applications of CRM like sales automation, customer service management, and campaign management. It provides examples of frameworks that companies can use to build online relationships with customers and analyze customer data.
Latest Market Trends Impacting Contact Center Strategy V1Art Hall
The document discusses trends impacting contact center strategy in response to economic conditions. Business leaders are focusing on cost reduction through measures like reducing expenses, increasing productivity, and restructuring. Contact centers are being rationalized through consolidation and outsourcing to reduce overhead costs. Technology investments are also being rethought, with options like software-as-a-service gaining traction. Government service levels are expected to maintain or improve through the use of technologies like web 2.0 to enhance transparency and customer service.
This document discusses supply chain management and e-procurement. It defines key terms like supply chain management and examines how information systems can support supply chain management and e-procurement. It also explores different procurement methods and how to evaluate their potential for cost savings.
E-commerce refers to the paperless exchange of business information using electronic means like EDI, email, electronic bulletin boards, and EFT. It allows businesses to reduce costs, improve quality and speed of delivery. Key benefits of e-commerce include non-cash payments, 24/7 availability, improved advertising, increased sales, improved inventory management and communication. However, it also faces challenges like security, initial costs, and lack of physical interaction with products.
This document discusses digital business and e-commerce. It defines digital business as the transformation of key business processes through digital technologies, while defining e-commerce as digital and electronic transactions between organizations and third parties. The document outlines drivers for becoming a digital business, like increased efficiency and competitiveness, as well as barriers like risks of hacking or undelivered goods. It also discusses managing challenges of digital business, like explaining its scope to staff and evaluating digital capabilities.
This document discusses managing digital business transformation and growth hacking. It provides learning outcomes on critically analyzing an organization's transformation journey, reviewing approaches for digital transformation, and producing growth hacking and analytics plans. The document also defines key terms, presents frameworks for digital transformation and growth hacking, and discusses measuring the effectiveness of digital businesses.
The document discusses approaches for analyzing customer experience and designing digital business systems. It covers topics like workflow management, process modeling, data modeling, client-server architecture, user-centered design, use case analysis and design principles. Key aspects include understanding customer journeys, analyzing requirements, improving interfaces and balancing usability/security with costs. Diagrams illustrate concepts like system architectures, data modeling, site structures, scenarios and audience types.
There has been a paradigm shift in the way how organizations are moving towards enterpriselevel
adoption of Rich Internet Applications and Platforms with the evolution of internet. Earlier
the webpages were more of static content and involved lot of traversing through pages to complete
a transaction, now the web applications are very much dynamic, interactive and help the
user complete the same transaction in a few clicks. In the near term, such adoption will favor
The deployment of Rich Internet Applications and technologies added more twist to these
changing terrains by providing desktop like features, sandbox security and many more capabilities
there by creating an integrated rich user experience where most of the business users want
to access their RIA applications on Mobile and tablet devices.
This paper also presents key trends to understand the evolution of different RIA technologies
and also harness the power of RIA in creating an interactive and converging user experience
across domains and industries.
The document discusses customer relationship management (CRM) and how digital technologies can be used to acquire, retain, and engage customers. It defines e-CRM as using digital technologies like the internet, databases, and mobile devices to improve customer knowledge and satisfaction across a customer's lifecycle. The document also outlines several applications of CRM like sales automation, customer service management, and campaign management. It provides examples of frameworks that companies can use to build online relationships with customers and analyze customer data.
Latest Market Trends Impacting Contact Center Strategy V1Art Hall
The document discusses trends impacting contact center strategy in response to economic conditions. Business leaders are focusing on cost reduction through measures like reducing expenses, increasing productivity, and restructuring. Contact centers are being rationalized through consolidation and outsourcing to reduce overhead costs. Technology investments are also being rethought, with options like software-as-a-service gaining traction. Government service levels are expected to maintain or improve through the use of technologies like web 2.0 to enhance transparency and customer service.
This document discusses supply chain management and e-procurement. It defines key terms like supply chain management and examines how information systems can support supply chain management and e-procurement. It also explores different procurement methods and how to evaluate their potential for cost savings.
E-commerce refers to the paperless exchange of business information using electronic means like EDI, email, electronic bulletin boards, and EFT. It allows businesses to reduce costs, improve quality and speed of delivery. Key benefits of e-commerce include non-cash payments, 24/7 availability, improved advertising, increased sales, improved inventory management and communication. However, it also faces challenges like security, initial costs, and lack of physical interaction with products.
This document summarizes a presentation about Infor's System i products and strategy. It discusses how Infor10x enhances existing System i applications with new user experiences, mobile access, analytics, and integration capabilities. Infor10x provides a modern interface while maintaining compatibility. The technology platform allows real-time connectivity between applications. Infor is committed to ongoing investment in System i products and expanding their customer base. Upcoming changes to European payment regulations were also reviewed.
What is business support systems (BSS) in telecomMahindra Comviva
Business Support Systems (BSS) and Operation Support Systems (OSS) are required for telecom operators' back office functions such as billing, customer relations, and network monitoring. The global OSS/BSS market is expected to grow from $54 billion in 2015 to $63 billion in 2020, driven by increased demand for efficient customer care and adoption of cloud and convergent systems. Growth will be highest in Western Europe and Asia-Pacific regions.
This document discusses strategies for digital marketing. It begins by outlining learning outcomes around developing digital marketing strategies and plans. It then discusses issues around integrating traditional and digital marketing approaches. The document provides definitions of digital marketing and explores how various e-tools can support marketing objectives. It also analyzes frameworks for digital marketing plans and objectives. Finally, it evaluates options for varying the marketing mix for digital channels.
The document discusses delivering agile customer experience in the nexus era. It outlines how businesses need to understand customers through various touchpoints and data to build long-term relationships. It proposes a unified platform to manage customer touchpoints across industries and channels. The platform would help capture customer data, create a single customer view, and enable personalized engagement across the customer lifecycle to increase loyalty. This would help businesses optimize operations and enhance the customer experience through agile services.
Customer experience is important to build competitive differentiation. Enterprises need to act swiftly on insights from big data to empower stakeholders to deliver on expectations of customers. Intense Technologies helps you break the silos of technology to deliver business agility that drives customer centricity in shortest possible time.
UniServe, our innovative platform for delivering superior customer experience, will empower all your stakeholders with one view of all customer interactions. You can digitally transform your OSS systems around your customers by federating the existing and new systems.
Inforum Middle East Contract Management PresentationJohnGodfrey
The document discusses implementing a vendor contract management system using Infor software to better manage suppliers for a large property. It describes the goals of capturing contract data, creating tools for facilities management, integrating budgets and payments, and providing reporting. The presentation covers contract setup, execution, and finance functions enabled by the system, including work order generation, receipting, invoicing, and reporting dashboards. Keys to success include executive sponsorship, training users, and establishing metrics to measure benefits.
The document provides an introduction to e-business and e-commerce. It discusses key concepts such as the definition of e-commerce, unique features of e-commerce including ubiquity and interactivity. It also outlines major types of e-commerce like B2B, B2C, B2G. Advantages of e-commerce include 24/7 access and global reach. The document concludes with discussing opportunities for different industries and challenges for adopting e-commerce in India.
This document discusses IBM's MobileFirst portfolio for developing enterprise mobile strategies. It begins with an overview of the opportunities and challenges of mobile enterprise computing. It then outlines IBM's approach to mobile transformation including context-aware apps, systems of engagement, and omni-channel experiences. The rest of the document describes IBM's Worklight mobile application platform for cross-platform development, testing, analytics, and management across the development lifecycle. It provides examples of how geo-location and analytics can transform business processes and customer experiences.
The document discusses the insurance industry landscape and challenges insurers face in accelerating their digital transformations. It notes that customers now expect more efficient and online services, and have little brand loyalty. Insurers struggle with legacy infrastructure and are facing competition from new tech entrants. The solution proposed is Seamless.Insure, a cloud-native modular insurance software that can automate processes, reduce costs and speeds up product launches. It supports the entire customer journey and claims to improve productivity, speed to market and reduce infrastructure costs for insurers. A case study example highlights improved lead conversion rates and a more efficient sales process for an insurer client.
This document discusses issues related to developing mobile applications. It provides details about five group members and discusses three case studies of companies that developed mobile technologies: Decker Outdoor Corporation, USAA, and Ryland Homes. It outlines management, organization, and technology challenges to address when building mobile apps. These include examining business processes, selecting the right devices and software, and redesigning jobs and training employees. The document also provides examples of how USAA's mobile apps changed business processes by enabling photo deposits and displaying account information.
The solution removes customers' needs for a physical visit to a bank by providing virtual customer onboarding processes and a service platform which improves customer experience and overall efficiency while providing enhanced security and personal data protection.
This document discusses various areas where e-commerce can be applied such as e-banking, online share trading, e-learning, e-publishing, and cloud computing. It also discusses advantages of e-commerce applications like convenience and accessibility. Some disadvantages include security issues and lack of direct contact. The document provides examples of tools that can be used for e-learning and online entertainment platforms. It also summarizes online career services and technologies used for big data analytics and cloud computing.
The document discusses technology trends shaping sales and distribution functions across enterprises. Three key trends are identified: growing use of mobile devices for transactions, emergence of advanced analytics using customer data, and adoption of cloud computing. Companies profiled have upgraded their IT infrastructure with private clouds, ERP systems, CRM tools and VPN networks. Challenges faced included centralizing systems while allowing remote access, and securing data during transition to cloud-based systems. Mobile apps and predictive analytics are seen as important emerging technologies.
The document discusses the future of ERP systems on IBM i platforms according to Infor, a major provider of ERP software. It outlines Infor's strategy to develop its software using a modern internet architecture to enable social, mobile, proactive, and collaborative experiences for users. This approach aims to keep IBM i relevant by enhancing existing ERP functions and transforming systems into engaging platforms while preserving customers' investments in the IBM i ecosystem. The future of ERP on IBM i, according to Infor, involves continuous improvements alongside a new system of engagement for the whole IBM i community through Infor's technology.
Introduction to Mobile VAS and MultimediaAli Saghaeian
This document discusses mobile value added services (VAS) and multimedia. It begins by defining VAS as non-core telecom services beyond standard voice and fax that add value to the core offering. The document then covers key topics around VAS including the importance of VAS for operators given declining voice revenues, how VAS can be classified, key drivers and challenges, the VAS value chain, factors for successful new service launches, and examples of VAS from different operators.
The document calls for unity between civilizations and argues that there are more commonalities than differences between Islam, Christianity, and Judaism. It discusses how Muslims respect and love the prophets of other Abrahamic faiths like Moses and Jesus. Historically, non-Muslims lived in peace and prosperity under Muslim rule, enjoying freedom of religion. However, radicalism from any side threatens global peace and understanding. Education is key to fighting radicalism and building collaboration between faiths.
Takeways from My #Bizheroes Chat :Building and Maintaining a LinkedIn Audienc...Dan Galante
The document summarizes 7 key takeaways from a discussion on building and maintaining a LinkedIn audience. The first steps are to have a complete profile and build connections. Content that delights users includes how-to articles and industry trends. LinkedIn differs from blogs in tags and ownership of content. When attracting an audience, understand their objectives and curate relevant content from influencers. Monitor engagement to ensure the right audience is reached. Sharing content, creating groups and pages, and repurposing content can help market a business or oneself. Relationships can be further developed off LinkedIn through shared events and insights.
In startups, your ideas don't matter, your execution does. The stupidest ideas can become globally successful companies if executed correctly. Once you have reached minimal validation, it's time to scale for success: being in the right geography and working with the right people. Because in the end of the day, it's all about the EXECUTION, stupid.
This document discusses the history and future of security as a service (SaaS). It outlines how security has evolved from protecting individual computers to protecting networks and now personal digital data. The document suggests that SaaS is not a new concept, but rather the explicit outsourcing of security infrastructure to the cloud. It notes potential benefits of SaaS including managed security, authentication management, and ongoing security tasks like patching and logging. However, it also lists trust and potential marketing issues as concerns for the SaaS model. Ultimately, the document argues that SaaS could work if implemented thoughtfully to address ongoing security threats to user data and authentication.
This document summarizes a presentation about Infor's System i products and strategy. It discusses how Infor10x enhances existing System i applications with new user experiences, mobile access, analytics, and integration capabilities. Infor10x provides a modern interface while maintaining compatibility. The technology platform allows real-time connectivity between applications. Infor is committed to ongoing investment in System i products and expanding their customer base. Upcoming changes to European payment regulations were also reviewed.
What is business support systems (BSS) in telecomMahindra Comviva
Business Support Systems (BSS) and Operation Support Systems (OSS) are required for telecom operators' back office functions such as billing, customer relations, and network monitoring. The global OSS/BSS market is expected to grow from $54 billion in 2015 to $63 billion in 2020, driven by increased demand for efficient customer care and adoption of cloud and convergent systems. Growth will be highest in Western Europe and Asia-Pacific regions.
This document discusses strategies for digital marketing. It begins by outlining learning outcomes around developing digital marketing strategies and plans. It then discusses issues around integrating traditional and digital marketing approaches. The document provides definitions of digital marketing and explores how various e-tools can support marketing objectives. It also analyzes frameworks for digital marketing plans and objectives. Finally, it evaluates options for varying the marketing mix for digital channels.
The document discusses delivering agile customer experience in the nexus era. It outlines how businesses need to understand customers through various touchpoints and data to build long-term relationships. It proposes a unified platform to manage customer touchpoints across industries and channels. The platform would help capture customer data, create a single customer view, and enable personalized engagement across the customer lifecycle to increase loyalty. This would help businesses optimize operations and enhance the customer experience through agile services.
Customer experience is important to build competitive differentiation. Enterprises need to act swiftly on insights from big data to empower stakeholders to deliver on expectations of customers. Intense Technologies helps you break the silos of technology to deliver business agility that drives customer centricity in shortest possible time.
UniServe, our innovative platform for delivering superior customer experience, will empower all your stakeholders with one view of all customer interactions. You can digitally transform your OSS systems around your customers by federating the existing and new systems.
Inforum Middle East Contract Management PresentationJohnGodfrey
The document discusses implementing a vendor contract management system using Infor software to better manage suppliers for a large property. It describes the goals of capturing contract data, creating tools for facilities management, integrating budgets and payments, and providing reporting. The presentation covers contract setup, execution, and finance functions enabled by the system, including work order generation, receipting, invoicing, and reporting dashboards. Keys to success include executive sponsorship, training users, and establishing metrics to measure benefits.
The document provides an introduction to e-business and e-commerce. It discusses key concepts such as the definition of e-commerce, unique features of e-commerce including ubiquity and interactivity. It also outlines major types of e-commerce like B2B, B2C, B2G. Advantages of e-commerce include 24/7 access and global reach. The document concludes with discussing opportunities for different industries and challenges for adopting e-commerce in India.
This document discusses IBM's MobileFirst portfolio for developing enterprise mobile strategies. It begins with an overview of the opportunities and challenges of mobile enterprise computing. It then outlines IBM's approach to mobile transformation including context-aware apps, systems of engagement, and omni-channel experiences. The rest of the document describes IBM's Worklight mobile application platform for cross-platform development, testing, analytics, and management across the development lifecycle. It provides examples of how geo-location and analytics can transform business processes and customer experiences.
The document discusses the insurance industry landscape and challenges insurers face in accelerating their digital transformations. It notes that customers now expect more efficient and online services, and have little brand loyalty. Insurers struggle with legacy infrastructure and are facing competition from new tech entrants. The solution proposed is Seamless.Insure, a cloud-native modular insurance software that can automate processes, reduce costs and speeds up product launches. It supports the entire customer journey and claims to improve productivity, speed to market and reduce infrastructure costs for insurers. A case study example highlights improved lead conversion rates and a more efficient sales process for an insurer client.
This document discusses issues related to developing mobile applications. It provides details about five group members and discusses three case studies of companies that developed mobile technologies: Decker Outdoor Corporation, USAA, and Ryland Homes. It outlines management, organization, and technology challenges to address when building mobile apps. These include examining business processes, selecting the right devices and software, and redesigning jobs and training employees. The document also provides examples of how USAA's mobile apps changed business processes by enabling photo deposits and displaying account information.
The solution removes customers' needs for a physical visit to a bank by providing virtual customer onboarding processes and a service platform which improves customer experience and overall efficiency while providing enhanced security and personal data protection.
This document discusses various areas where e-commerce can be applied such as e-banking, online share trading, e-learning, e-publishing, and cloud computing. It also discusses advantages of e-commerce applications like convenience and accessibility. Some disadvantages include security issues and lack of direct contact. The document provides examples of tools that can be used for e-learning and online entertainment platforms. It also summarizes online career services and technologies used for big data analytics and cloud computing.
The document discusses technology trends shaping sales and distribution functions across enterprises. Three key trends are identified: growing use of mobile devices for transactions, emergence of advanced analytics using customer data, and adoption of cloud computing. Companies profiled have upgraded their IT infrastructure with private clouds, ERP systems, CRM tools and VPN networks. Challenges faced included centralizing systems while allowing remote access, and securing data during transition to cloud-based systems. Mobile apps and predictive analytics are seen as important emerging technologies.
The document discusses the future of ERP systems on IBM i platforms according to Infor, a major provider of ERP software. It outlines Infor's strategy to develop its software using a modern internet architecture to enable social, mobile, proactive, and collaborative experiences for users. This approach aims to keep IBM i relevant by enhancing existing ERP functions and transforming systems into engaging platforms while preserving customers' investments in the IBM i ecosystem. The future of ERP on IBM i, according to Infor, involves continuous improvements alongside a new system of engagement for the whole IBM i community through Infor's technology.
Introduction to Mobile VAS and MultimediaAli Saghaeian
This document discusses mobile value added services (VAS) and multimedia. It begins by defining VAS as non-core telecom services beyond standard voice and fax that add value to the core offering. The document then covers key topics around VAS including the importance of VAS for operators given declining voice revenues, how VAS can be classified, key drivers and challenges, the VAS value chain, factors for successful new service launches, and examples of VAS from different operators.
The document calls for unity between civilizations and argues that there are more commonalities than differences between Islam, Christianity, and Judaism. It discusses how Muslims respect and love the prophets of other Abrahamic faiths like Moses and Jesus. Historically, non-Muslims lived in peace and prosperity under Muslim rule, enjoying freedom of religion. However, radicalism from any side threatens global peace and understanding. Education is key to fighting radicalism and building collaboration between faiths.
Takeways from My #Bizheroes Chat :Building and Maintaining a LinkedIn Audienc...Dan Galante
The document summarizes 7 key takeaways from a discussion on building and maintaining a LinkedIn audience. The first steps are to have a complete profile and build connections. Content that delights users includes how-to articles and industry trends. LinkedIn differs from blogs in tags and ownership of content. When attracting an audience, understand their objectives and curate relevant content from influencers. Monitor engagement to ensure the right audience is reached. Sharing content, creating groups and pages, and repurposing content can help market a business or oneself. Relationships can be further developed off LinkedIn through shared events and insights.
In startups, your ideas don't matter, your execution does. The stupidest ideas can become globally successful companies if executed correctly. Once you have reached minimal validation, it's time to scale for success: being in the right geography and working with the right people. Because in the end of the day, it's all about the EXECUTION, stupid.
This document discusses the history and future of security as a service (SaaS). It outlines how security has evolved from protecting individual computers to protecting networks and now personal digital data. The document suggests that SaaS is not a new concept, but rather the explicit outsourcing of security infrastructure to the cloud. It notes potential benefits of SaaS including managed security, authentication management, and ongoing security tasks like patching and logging. However, it also lists trust and potential marketing issues as concerns for the SaaS model. Ultimately, the document argues that SaaS could work if implemented thoughtfully to address ongoing security threats to user data and authentication.
The document discusses wisdom writings that were not included in religious scriptures. It focuses on texts that were considered but ultimately not canonized as authoritative scripture. In a few brief sentences, the summary introduces the topic and main idea at a high level without included unnecessary details.
This document provides an overview of the 2013 sponsorship opportunities for On My Block Films, a nonprofit organization that hosts an annual short film challenge. The challenge invites filmmakers of all experience levels to create short films using their neighborhood residents as cast and crew, with the goal of strengthening community bonds. In 2012, over 45 publications covered the event which reached 8 million people and sold out its screening. Sponsorship levels ranging from $500 to $20,000 provide various promotional benefits and support the 2013 challenge and screening events.
This document discusses how context affects how people perceive advertisements. It summarizes research showing that ads placed in a relevant editorial context on trusted media platforms are more effective, leading to higher brand recall and more positive perceptions. Specifically, the research found ads placed alongside travel content saw up to 40% increases in perceived benefits and relevance, while finance ads saw 56% higher relevance ratings. The document advocates considering contextual relevance when planning ad campaigns to maximize effectiveness.
Looking beyond the CV: Developing a LinkedIn ProfileSue Beckingham
Looking beyond the CV: Developing a LinkedIn profile and understanding how social media is used in a professional context within workplace and by prospective employers.
This document discusses the rising issue of obesity, particularly in children, and identifies fast food consumption and lack of education as contributing factors. It notes that obesity can cause lifelong health problems and social stigma. However, exercising regularly through activities like running and eating a nutritious diet can help people improve their health and body.
7 WEIRD WAYS YOUR POSTURE MESSES WITH YOUJodie Harper
“Maintaining a good posture will reflect to good health and pain free living”. Here's how to fix your bad posture habits and get healthier in the process.
DevOps for Mobile: Delivering a 5-Star App Experience to Your Mobile UsersCA Technologies
In today’s mobile app economy, providing the best user experience is critical to building customer loyalty. We have one chance to provide a great user experience and deliver value. How can we ensure a great mobile app experience that elevates our offering above the thousands of other choices our customers have?
Discover how DevOps for Mobile from CA Technologies provides your business analysts, developers, IT operations and support teams with accelerated speed-to-market, complete visibility and the insights needed to achieve user loyalty and maximize potential value to customers.
For more information on DevOps solutions from CA Technologies, please visit: http://bit.ly/1wbjjqX
Villa Gaia & Nemus invite visitors to experience the natural beauty and attractions of Kefalonia, an earthly paradise known for its beaches, landscapes, and social life. Some of the top sights mentioned include the Lake Cavern of Melissani, the Cave of Drogarati, the geological Sinks formations, and various monasteries and churches with beautiful architecture. Kefalonia is also renowned for many scenic beaches like Myrtos, ranked the 5th most beautiful beach worldwide. Useful contact information is provided for transportation, banks, healthcare, culture, government, and emergency services on the island.
Economist / Ipsos MORI Issues Index December 2015Ipsos UK
The December 2015 Economist / Ipsos MORI Issues Index shows that concern about the combined issue of defence, terrorism and foreign affairs has increased by 29 percentage points since November, and is now the most important issue concerning the public, mentioned by two fifths (42%).
Building Career Stability Through Your Online Personal ReputationHannah Morgan
5 Questions to Build Your Brand
5 Ways to Build "it" Before You Need "it“
5 Ways to Boost Your Online Personal Reputation
5 Rules of Online Engagement
The Best Career Insurance policy ever
Este documento compara ácidos binarios y ternarios que son fácilmente confundidos debido a la similitud en sus nombres, como el ácido bromico y bromhídrico, el ácido clórico y clorhídrico, y el ácido sulfúrico y sulfhídrico. El autor, un estudiante de química, provee los nombres correctos de estos ácidos para evitar confusiones.
1. The study aims to evaluate the effects of more restrictive versus less restrictive hunting regulations on duck hunter success, activity, satisfaction, and duck distribution across state wildlife areas in Colorado's South Platte River corridor.
2. Preliminary results after the fourth field season found higher season-long duck harvest success under the restrictive regulations compared to the unrestricted areas of similar size and habitat. Hunter satisfaction was similar across areas.
3. Duck numbers in the corridor were relatively high in October-November but ducks moved to large reservoirs in January when temperatures dropped, limiting river use until freezing. The study will continue for two more years.
Este documento describe varios tipos de factores de riesgo en el lugar de trabajo, incluyendo riesgos químicos, biológicos, físicos, ergonómicos y eléctricos. Explica que los factores de riesgo son elementos, sustancias o situaciones que pueden potencialmente causar daños a la salud y seguridad de los trabajadores. El documento enfatiza la importancia de identificar y controlar estos riesgos para prevenir accidentes y enfermedades laborales.
Horizon Case Study - Leveraging the Web and Mobile to Deliver Personalized He...Prolifics
Healthcare reform is here, and it's important to react to these changes in the marketplace. In this session, we will discuss Horizon and how they are leveraging the IBM Exceptional Web Experience platform to provide customers a rich user experience with highly personalized and tailored content. Internally, they have empowered their business users to seamlessly and quickly reach their customer base with a content management system that eliminates dependencies on IT resources. We'll also discuss Horizon's future plans to incorporate commerce, social networking and mobile into the mix - all in their efforts to provide an exceptional, collaborative marketplace at the forefront of Healthcare.
This document provides a summary of a presentation on enterprise mobility strategies. It discusses defining business value through improved customer engagement and productivity. Challenges include managing diverse mobile devices and platforms. Examples show transforming processes like purchasing and customer service through mobile apps. IBM's MobileFirst portfolio provides tools across the development lifecycle to build, deploy and manage mobile apps.
Best Practices in Implementing Social and Mobile CX for UtilitiesCapgemini
Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including mobile and social?
This presentation highlights best practices for the design and implementation of effective CX strategies adapted to the utilities industry.
Presented at Oracle OpenWorld 2014 by Bruna Gapo, Oracle's Utilities Industry Director, Ajay Verma, Capgemini's Global Utility Practice Leader, and Victor Jimenez, Capgemini Utilities Executive.
http://www.capgemini.com/oracle
An Inside Scoop on the New Features in the Just Released IBM Digital Experien...Prolifics
1. IBM's Digital Experience software provides capabilities for lines of business to create engaging digital experiences, enhanced content and application integration, and optimized delivery across channels.
2. Key updates in version 8.5 include improved content authoring tools, integration with video and data platforms to personalize experiences, and development of mobile applications using existing skills.
3. The software aims to deliver exceptional digital experiences through personalized, optimized interactions to increase customer engagement, lower costs, and improve business results.
This document discusses how digital disruption is changing customer expectations and behaviors. It highlights the need for companies to deliver personalized, cross-channel customer experiences in order to thrive in today's environment. The Oracle Customer Experience Cloud is presented as a solution that connects every customer engagement across the buy-own cycles through applications for marketing, sales, commerce, service, and social. It provides standardized, integrated processes and industry-specific solutions to help companies improve the customer experience.
Analytics in the Cloud and the ROI for B2BVeronica Kirn
Veronica Kirn Global Market Manager presents the shift in Analytics with Jeannine Calandra providing in depth product specifics for B2B Services Reporting & Analytics. This was presented at the InterConnect event in Las Vegas, NV for Technology professionals interesting in addressing their Business to Business (B2B) need for turning data into insight.
Enterprise Mobile Capability Maturity Model - Designing for a robust Digital ...Nitin Gaur
This document provides an overview of IBM's Enterprise Mobile Capability Maturity Model. It discusses how IT strategies often treat technology in isolation rather than seeking pervasive digital connections. The document also outlines key initiatives and components of a world-class mobile enterprise, including partnering across business units and IT, conducting a gap analysis, and adopting a progressive strategy to become a MobileFirst enterprise. It notes that performance expectations stated by IBM are based on standardized testing and actual user experience may vary.
The document outlines a proposed high-level roadmap to develop a digital marketing platform (DMP) for Commonwealth Bank. It identifies several focus areas and phases to transition from the current state to an envisioned end state. The foundational and component capabilities are categorized and a timeline is proposed to develop, test, scale and optimize each capability. Guiding principles are also defined, including prioritizing flexibility, connectivity, measurement, partnerships and ensuring accessibility across all customer touchpoints and devices.
IBM's digital experience software helps organizations deliver exceptional digital experiences across all channels. It provides tools to create engaging and personalized experiences for customers, employees and partners. The software integrates analytics to help understand customer behavior and optimize digital properties. It also integrates with marketing solutions to enable personalized interactions across touchpoints.
IBM Digital Experience offers integration excellence
Empowers marketers to deliver
individualized messages & offers for
growing revenues across the customer
lifecycle
Optimizes marketing activities & increases
response rates by personalizing digital
dialogues driven by segments and
campaigns
IBM's digital experience software helps organizations deliver exceptional digital experiences across all channels. It provides tools to create engaging and personalized experiences for customers, employees and partners. The software integrates analytics to help understand customer behavior and optimize digital properties. It also integrates with marketing solutions to enable personalized interactions across touchpoints.
Telenity CANVAS API MANAGER Product Presentation 2015Mustafa Kuğu
This document discusses strategies for creating a common ecosystem and increasing revenue through APIs and digital services. It notes trends toward increased mobile internet and app usage over voice calls. Operators want to broaden services, improve experience and increase active users. The document outlines objectives like creating a common ecosystem, improving self-care solutions, selling products/services, integrating APIs and web 2.0. It discusses challenges like different networks and territories. The vision is to expose all capabilities through flexible business models to simplify management and bring in new players. Key metrics include time to market, flexibility, revenue growth and market differentiation.
UK Integration WebSphere User Group - MultiSpeed ITAndyHumphreys
The document discusses the need for organizations to achieve both enterprise scale and start-up speed through digital transformation and hybrid integration. It notes that digital teams focus on speed of innovation through public APIs and open technologies while IT focuses on security, governance and protecting existing investments. However, both worlds must converge to allow the secure integration of systems across environments and the consumption of APIs. The document presents IBM's hybrid integration portfolio, including API Management, DataPower Gateway, Integration Bus and CastIron, as a way to address the integration needs of both digital and traditional IT.
This document discusses e-business and related applications. It begins by defining e-business and the types of activities it involves, such as buying and selling goods and services online. It then covers advantages like reduced costs and time savings, as well as disadvantages like security issues. Different e-business models are described, including business-to-business, business-to-consumer, and others. Strategies for e-business growth like affiliate marketing and continuous improvement are outlined. Emerging trends in e-business like mobile technologies, social media, and customization options are also summarized.
This is the keynote address from the July 17th, 2013 Becoming a Customer Company event. This was a co-sponsored event by Magnet 360, salesforce.com, and Marketo. This presentation includes slides as presented by Peter Coffee, Andy MacMillan, Scott Litman, and Jeremiah Owyang.
THT10839_OpenWorldSF2015 CSP Location Data Monetization V1.0Srini Alavala
This document discusses how telecommunications companies can monetize location data from mobile subscribers. It describes how location and subscriber data is currently isolated in information silos within telecom companies. The document proposes integrating this data to develop new revenue streams from location-based services like real-time offers, advertisements, foot traffic analytics and location insights products. It presents Oracle's big data platform as an end-to-end solution to acquire, aggregate, anonymize and analyze telecom subscriber location data at scale to power these new monetization opportunities.
Similar to Consumer Engagement with Florida Blue and Exceptional Digital Experiences (20)
This document summarizes a presentation about preparing and adapting marketing strategies for the 2020 holiday season given the changes brought about by the COVID-19 pandemic. It discusses the results of a survey of 154 senior executives on their views of market changes and consumer behavior. Some of the key points made are that most companies feel they can adapt quickly to changes, this holiday season will have more online shopping and less travel and social gatherings, and personalization and trust in brands will be increasingly important. It also suggests that investments in websites and digital marketing will be more important than ever.
Transforming Pharmacovigilance Workflows with AI & Automation Perficient, Inc.
Medical information call centers have an opportunity to transform the way they capture, code, and analyze adverse events (AEs) and product quality complaints (PQCs) with artificial intelligence (AI) and automation.
The use of such innovative technology improves data quality and consistency, compliance, and operational efficiency. It helps reduce the frequency of your pharmacovigilance (PV) operations resources going home, saying, “I have more to do at the end of the day than I did when I started."
Our one-hour, on-demand webinar shows you how you can use AI and automation to turbo-charge your end-to-end PV system. Use cases and demonstrations will include:
Analyzing safety data
Auto-coding verbatim terms to official medical dictionary terms
Auto-creating an AE case in your database
Converting speech to text
The Secret to Acquiring and Retaining Customers in Financial ServicesPerficient, Inc.
The document discusses customer intelligence in the financial services industry. It defines customer intelligence as the strategic combination of data, analytics, technology, and operations to acquire and retain customers through data-driven insights. It outlines challenges such as legacy systems, lack of skills, and no coherent strategy. It provides examples of how insurers and banks are using customer data for personalization. It also presents a customer intelligence framework and discusses measures for customer engagement, acquisition, and retention.
Oracle Strategic Modeling Live: Defined. Discussed. Demonstrated.Perficient, Inc.
The only thing certain about forecasting in a volatile economy is that the future is unpredictable. Historically, organizations have effectively utilized statistical techniques for short-term business planning, but leveraging actuals no longer allows us to predict the future. The ability to be prepared, responsive, and agile under these conditions is becoming a crucial success factor. Oracle Strategic Modeling can help you better navigate change to cope with uncertainty.
If your CFO’s questions regarding earnings, liquidity, and cash flow are unceasing and far-reaching, watch our on-demand webinar for a deep dive into strategic modeling. We modeled real-world scenarios to show how you can:
Quickly and easily develop a hierarchical model of your business
Leverage multiple pre-built functions to forecast key performance drivers
Provide transparency on forecasted financials via audit trail
Utilize goal seek to set financial targets and estimate the financials drivers necessary to achieve it
Perform sophisticated “what-if” analysis via simulations to improve the accuracy of your forecast
Use built-in dashboard functionality to deliver powerful reporting capabilities
While many stay-at-home orders have been lifted, consumers’ new digital buying behaviors and habits are here to stay. Watch our panel discussion on the accelerated need for commerce and learn how commerce and content can transform our digital economy.
Topics include:
-What is the “experience economy” and how do you leverage it? -If you move beyond product and price, what’s next?
-How business models have shifted and what you can do to break down silos and leverage new processes to capture the digital dollar.
-How organizations have built agile teams to address the ever-changing needs of customers, including responsive approaches that address the omnichannel consumer.
-Technologies that are best suited to enable your business and customers – and how headless commerce has changed the game.
-How the future of commerce is changing, and what you should do now to prepare.
Our panel features Jordan Jewell, IDC Research analyst known for his insight into the commerce industry. Joining him from Perficient is general manager Brian Beckham, who brings deep expertise in content management and empowering organizations in their digital transformations. Rounding out the panel is Episerver’s Joey Moore, who has spent the last decade helping organizations across the globe advance their digital maturity.
Centene's Financial Transformation Journey: A OneStream Success StoryPerficient, Inc.
Centene, a large multi-line managed care organization, was looking to modernize and streamline its corporate performance management (CPM) applications.
Centene had to move data between platforms multiple times during the close process so that close data could be fully consolidated and made available for reporting. This process had numerous challenges and inefficiencies that Centene wished to improve upon so that they could provide a more streamlined and more transparent process to the functional teams that leverage consolidated financials in their systems for reporting and analysis.
Centene chose OneStream XF for global and US consolidations, currency conversion, eliminations, and ownership percentage.
Michael Vannoni, director, financial systems solutions discussed the migration to OneStream XF including:
-Factors leading to the selection of OneStream XF
-Details of the solution design
-Benefits realized with global consolidation implementation
-Future planned enhancements
WHODrug Koda, developed by Uppsala Monitoring Centre (UMC), is an automated coding service, which uses artificial intelligence (AI) to automate the coding of drug names and ATC selections, improving consistency and operational efficiency. It can also be used to accelerate dictionary upgrades, including the transition from WHODrug B2 format to B3.
Through API (Application Programming Interface) web services, the coding engine can be integrated with custom or off-the-shelf drug safety, medical coding, or data management systems.
In this webinar, Perficient and UMC discussed WHODrug Koda and how you can integrate it into your medical coding activities.
Preparing for Your Oracle, Medidata, and Veeva CTMS Migration ProjectPerficient, Inc.
There are multiple reasons why companies migrate to a new clinical trial management system (CTMS). Still, the two most common are mergers and acquisitions (i.e., CTMS consolidation) and the desire to switch CTMS vendors. Regardless of the reason, many of the best practices, processes, and tools are the same.
In this webinar, we looked at the migration approaches taken across several case studies. You’ll come away with an understanding of:
Pros and cons of each CTMS migration method
Types of migration tools, including APIs, ETL tools, and adapters
Approximate timelines and costs associated with each migration method
The topics discussed in this webinar can be applied to any CTMS migration project, whether you’re moving to or from Oracle’s Siebel CTMS, Medidata’s Rave CTMS, and Veeva’s Vault CTMS.
Accelerating Partner Management: How Manufacturers Can Navigate Covid-19Perficient, Inc.
The pandemic has ushered in a new normal for manufacturers, and the impact of digital communication is more important than ever.
View our on-demand webinar with Tony Kratovil, Regional Vice President of Manufacturing at Salesforce, and Eric Dukart, National Sales Executive at Perficient. They covered why the right digital strategies are critical for manufacturers in the wake of COVID-19.
Our webinar covered:
Current challenges with forecasting, collaboration, and disruptions to distribution networks.
Insights for stabilizing operations, accelerating partner management, and developing a digital strategy that differentiates your business.
Candid Q&A with real-world examples.
New Work.com resources to help manufacturers restart safely and rebuild.
Tools and resources to move forward – fast.
The Critical Role of Audience Intelligence with Eric Enge and Rand FishkinPerficient, Inc.
Things move quickly in marketing. How do you identify what your customers need and how you can help? Now more than ever, audience intelligence is the key.
Audience intelligence is about understanding your target customers, their needs, what resonates with them, and how you can reach them. Eric Enge (Digital Marketing Principal, Perficient) and Rand Fishkin (Co-Founder & CEO, SparkToro) discussed this topic live on May 7, 2020. Watch to hear tactics for gaining a better understanding of your customers, how to use audience intelligence to optimize your marketing now, and more.
Cardtronics, the global leader in ATM deployment and management, decided to retire its on-premises Hyperion solution to gain the operational efficiencies, features, and functionality provided by a best-in-class cloud solution.
Cardtronics chose Oracle EPM Cloud including Financial Consolidation and Close, Planning, Management Reporting, Account Reconciliation, Enterprise Data Management, as well as Oracle Analytics Cloud.
In this video, project owner Richard Ng, director, financial systems, Cardtronics, discusses the migration to Oracle EPM Cloud including:
Multi-release 18-month deployment schedule across multiple countries
Benefits of a global Chart of Accounts for ERP and EPM
Seamless integration across ERP Cloud, HCM Cloud, and EPM Cloud
Michelle Gilbert presented on new features and updates in Microsoft Teams. Key points include:
- Over 100 new features were added to Teams in 2018 across chat and collaboration, meetings and calling, apps and workflows, and admin and security.
- In 2019, additional features were added including private channels, location sharing in meetings, praise badges in chats, and new meeting roles.
- Upcoming features will allow adding additional participants to meeting chats, proximity-based meeting joins, and "Meetings First" mode to optimize Teams for meetings.
Empower Your Organization with Teams & Remote Work Crisis ManagementPerficient, Inc.
The document discusses crisis management and how technology can help organizations prepare for and respond to crises. It defines crisis management and lists its key aspects such as communications, disaster response plans, risk audits, and minimizing financial and reputational impacts. It then describes several Microsoft technologies and tools that can assist with crisis communication, remote work, and automating responses, including SharePoint, Yammer, Teams, bots, and templates built using the Power Platform.
Implementing Microsoft Teams in phases allows organizations to assess current communication tools, pilot the new platform, and track results to change user behaviors over time. Key steps include planning a client-specific strategy, conducting technical pilots and end-user training, and consulting business units on adopting new collaborative behaviors supported by Teams. Incentives like prizes and gamification can boost user engagement with learning activities at each phase of deployment.
Microsoft Teams: Measuring Activity of Employees Working from HomePerficient, Inc.
This document introduces Ed Senez as the president and co-founder of the company. It poses questions about how digitally transformed the company currently is, what success in digital transformation would look like, how to know if digital transformation efforts are providing business value, and why the business should fund ongoing digital transformation initiatives. The document does not provide any further details or context to answer these questions.
Securing Teams with Microsoft 365 Security for Remote WorkPerficient, Inc.
The document discusses implementing a Zero Trust security model using Microsoft 365 services. It provides 12 key tasks for security teams to quickly implement important capabilities for remote work, including enabling multi-factor authentication, configuring threat protection in Office 365 and Azure, implementing mobile device management with Intune, and training users. It also maps the tasks to Microsoft 365 licensing plans to help organizations determine which capabilities they can access.
This document introduces Ron Jones and David Chapman as directors at Perficient, a Microsoft partner with nearly 4,000 team members globally. It promotes Perficient's remote-ready services for digital transformation projects using Microsoft 365, including free virtual consultations, rapid Teams deployment in 10 days, and crisis communication solutions. An agenda outlines training and engagement activities to accelerate Teams adoption. Upcoming webinars on security, change management and knowledge management are also listed.
Preparing for Project Cortex and the Future of Knowledge ManagementPerficient, Inc.
Microsoft has turned traditional enterprise content management on its head with its recent announcement of Project Cortex.
Project Cortex uses advanced artificial intelligence to harness collective knowledge from across the enterprise and automatically organize it into shared topics like projects, products, processes, and customers. Using AI, Cortex creates a knowledge network based on relationships among topics, content, and people and delivers it in the apps you use every day – Office, Outlook, and Teams.
This webinar examined Project Cortex in more detail, including:
• What is Project Cortex?
• Why is Project Cortex different than other knowledge network projects previously introduced?
• How does incorporating AI and automation change the game?
• What is possible with Project Cortex?
• What can you do to prepare?
Utilizing Microsoft 365 Security for Remote Work Perficient, Inc.
With an increasingly mobile workforce, and the spread of shadow IT, the rapid rise of cybercrime - companies must find unique ways to effectively manage their sprawling SaaS portfolio.
Digital Marketing Trends in 2024 | Guide for Staying AheadWask
https://www.wask.co/ebooks/digital-marketing-trends-in-2024
Feeling lost in the digital marketing whirlwind of 2024? Technology is changing, consumer habits are evolving, and staying ahead of the curve feels like a never-ending pursuit. This e-book is your compass. Dive into actionable insights to handle the complexities of modern marketing. From hyper-personalization to the power of user-generated content, learn how to build long-term relationships with your audience and unlock the secrets to success in the ever-shifting digital landscape.
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceIndexBug
Imagine a world where machines not only perform tasks but also learn, adapt, and make decisions. This is the promise of Artificial Intelligence (AI), a technology that's not just enhancing our lives but revolutionizing entire industries.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
Webinar: Designing a schema for a Data WarehouseFederico Razzoli
Are you new to data warehouses (DWH)? Do you need to check whether your data warehouse follows the best practices for a good design? In both cases, this webinar is for you.
A data warehouse is a central relational database that contains all measurements about a business or an organisation. This data comes from a variety of heterogeneous data sources, which includes databases of any type that back the applications used by the company, data files exported by some applications, or APIs provided by internal or external services.
But designing a data warehouse correctly is a hard task, which requires gathering information about the business processes that need to be analysed in the first place. These processes must be translated into so-called star schemas, which means, denormalised databases where each table represents a dimension or facts.
We will discuss these topics:
- How to gather information about a business;
- Understanding dictionaries and how to identify business entities;
- Dimensions and facts;
- Setting a table granularity;
- Types of facts;
- Types of dimensions;
- Snowflakes and how to avoid them;
- Expanding existing dimensions and facts.
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on integration of Salesforce with Bonterra Impact Management.
Interested in deploying an integration with Salesforce for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providersakankshawande
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
Ocean lotus Threat actors project by John Sitima 2024 (1).pptxSitimaJohn
Ocean Lotus cyber threat actors represent a sophisticated, persistent, and politically motivated group that poses a significant risk to organizations and individuals in the Southeast Asian region. Their continuous evolution and adaptability underscore the need for robust cybersecurity measures and international cooperation to identify and mitigate the threats posed by such advanced persistent threat groups.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
Generating privacy-protected synthetic data using Secludy and Milvus
Consumer Engagement with Florida Blue and Exceptional Digital Experiences
1. BUS-S03 Consumer Engagement with
Florida Blue and Exceptional Digital
Experiences
Phani Kanakala, Manager Web and Mobile
Glenn Kline, Technical Director
4. Florida Blue Background
• Largest health insurance provider in FL with 4.3 million
members - All lines of business serve almost 15 million
members
• Mission: “To help people and communities achieve better
health”
• Florida Blue is a not-for-profit, policyholder-owned, tax-
paying mutual company
• Part of the Blue Cross Blue Shield Association
• Offers a wide array of health care products
4
5. Who are Florida’s Consumers?
• Agent / Sales partner
• Prospect member (Shopper)
• Group member
• Group Administrator
• Individual U65 member
• Individual O65 member
• Provider
5
7. The Digital Experience Portfolio
• Web properties support different constituents
• Analytics show a 20-25% increase in traffic and
adoption every year
7
8. Challenges Florida Must Address
• Consumer needs and demands are continually changing
• Government Mandates
– Affordable Care Act
– CMS Mandates
– Meaningful Use
– 508 and ADA Compliance
– Regulations - MLR
• Business requires flexibility and agility
• Ability to enter new markets in a better, faster and cost effective model
• Increased competition
• Technology must be transparent to drive customer excellence
• National Groups extend beyond state boundaries and asking for customization
• Diversity of consumer platforms (analytics can provide number of different browser/platform)
8
9. 9
The New Consumer
• Younger consumers who never purchased health insurance are now in the marketplace
• They approach healthcare choices differently, want to be more empowered
• Consumers are less brand-loyal and want to get the needed information quickly
– More effort needed to attract
– Membership retention is critical
• Need a different level of engagement with the members
- The method and portability of information is important
- Efficient self service across FB and external vendor sites
- Easy access to relevant information in a more personalized fashion
• Ability to deliver products and services in a better, faster and cost effective manner is
critical
• Requires Integrated Experience for all product lines, Health, Dental, Vision across all
different consumer channels
10. 10
Healthcare Reform
• Need to offer products for the federal exchange to support
the Affordable Care Act with lot of unknowns
• Wide variety of complex products with integrated benefits
• Opens up broader access to care and coverage
• New insured requires heightened risk management with
supporting analytics
• Multi year preparation
– Modify apps to support HCR Phase –1 09/18/2011
– Website MLR Enhancements 07/01/2012
– Sell certified plans on the Exchange 10/1/2013
– Serve the customers from 01/01/2014 with benefits and
online tools
11. 11
Understanding the Consumer - Analytics
• Using Analytics to Evolve the User Experience
– Instrumentation with IBM Tealeaf ®
– Web analytics
– Contextual surveys to capture customer feedback
• Tealeaf customer experience management solutions provide critical visibility,
insight and answers to help companies meet online conversion and customer
retention objectives.
– Address user abandonment
• Identifying why users abandon an application
• What precedes/causes the abandonment
• Identify similarities between abandonment
– Troubleshoot user specific issues
– Monitor application errors presented to the end users
IBM and Tealeaf are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide.
12. 12
Consumer Expectations and Mobility
• 4 years ago Florida Blue had no mobile presence – Now 30% increase in mobile
logins from 2012
• Today, there are new consumers that don’t have a way to access web properties
other than through mobility
• Native apps available for iPhone and Droid
• Mobile Web for users with no smart phones and optimized for tablets
• Initially targeted to provide needed information during emergency medical
conditions such as find a provider, view ID card, accumulator info & health care
news
• Later enhanced to provide access to more self service tools like viewing benefits,
claims , cost comparison tools and paying premiums via mobile app
• Based on the stats, seeing a trend graph of 20 – 30% increase on the self service
tools usage
13. 13
Mobility
• Mobility has evolved continuously the last 4
years
Roadmap
Mobile Web
Member
Provider Search
Shopping
2009/2010
2011
iPhone and
Android Apps
Cost and Quality Tools
iPad App, eBooks
Video, Agent Tools,
Reform Content
2012/2013
14. 14
Assemble the right team • Putting together
right team
structure across
business and IT is a
key to effectively
engage and service
the customers
SrSrSrSr. Director. Director. Director. Director
Digital eDigital eDigital eDigital e----commercecommercecommercecommerce
AdoptionAdoptionAdoptionAdoption &&&&
RegistrationRegistrationRegistrationRegistration
Site OperationsSite OperationsSite OperationsSite Operations
CorporateCorporateCorporateCorporate & Retail& Retail& Retail& Retail
Center Site LeadCenter Site LeadCenter Site LeadCenter Site Lead
ConsumerConsumerConsumerConsumer
Engagement andEngagement andEngagement andEngagement and
SelfSelfSelfSelf----Service LeadService LeadService LeadService Lead
SpanishSpanishSpanishSpanish & HCR& HCR& HCR& HCR
SitesSitesSitesSites
Retail SalesRetail SalesRetail SalesRetail Sales
LeadLeadLeadLead
MetricsMetricsMetricsMetrics & Analytics& Analytics& Analytics& Analytics
LeadLeadLeadLead
Metrics AnalystMetrics AnalystMetrics AnalystMetrics Analyst
Retail CapabilityRetail CapabilityRetail CapabilityRetail Capability
LeadLeadLeadLead
MedicareMedicareMedicareMedicare LeadLeadLeadLead
LeadLeadLeadLead
AgentAgentAgentAgent IssueIssueIssueIssue
AnalystAnalystAnalystAnalyst
SalesForceSalesForceSalesForceSalesForce AnalystAnalystAnalystAnalyst
WCM LeadWCM LeadWCM LeadWCM Lead
LeadLeadLeadLead
DeploymentDeploymentDeploymentDeployment
SpecialistSpecialistSpecialistSpecialist
SalesSalesSalesSales ChannelChannelChannelChannel
IntegratorIntegratorIntegratorIntegrator
WebsiteWebsiteWebsiteWebsite IssuesIssuesIssuesIssues
SpanishSpanishSpanishSpanish IssuesIssuesIssuesIssues
AnalystAnalystAnalystAnalyst
OpinionLabOpinionLabOpinionLabOpinionLab
AnalystAnalystAnalystAnalyst
FilingFilingFilingFiling AnalystAnalystAnalystAnalyst
15. 15
The IBM Solution Makes the Difference
Business Need Product Solution
Need a reliable, scalable platform to deliver exceptional digital experiences to
Florida Blue consumers, prospects and partners.
IBM WebSphere® Portal
Business users must quickly and easily manage the web content across multiple
experiences without IT involvement.
IBM Web Content Management
Business requires metrics around conversion rates, tool adoption and usage
patterns. IT requires tools to understand consumer interactions to continuously
improve the digital experience.
IBM Tealeaf®
Business requires delivery of targeted information to consumers across multiple
channels based on complex business rules.
IBM ILOG®
Need to securely integrate services and SSO with third party partners. IBM WebSphere DataPower®
SOA Appliance
Need an industry leading common services platform. IBM WebSphere® Application Server
Need to integrate profile information from multiple sources into a single view. IBM Tivoli® Directory Integrator
IBM, WebSphere, DataPower, Tealeaf, ILOG, and Tivoli are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide.
16. 16
Why is WCM so important for Florida Blue?
• Agility lets you react to consumer needs quickly
• Simplify and streamline business capabilities to provide
consumers with relevant and reliable information.
– Multiple authoring roles simplify authoring and approval experience
– Manage security roles through workflows
– Separation of duties between IT and Content contributors
• Timely and scheduled publishing of content
• Single authoring environment sources multiple portals
• Use WCM for what is intended for
– Web content not “data” and “configuration”
– Document delivery not document collaboration
• Quick and cost effective delivery of new business
capabilities
17. 17
Engaging with Personalization
• The Portal’s Personalization Engine is one
of the most overlooked OOB capabilities
• Insurance products vary significantly
– A one size experience does not fit all
– Experience is context sensitive
• Need to show tools, content and services to the customer
• Florida’s PZN implementation allows for quick and easy implementation
– Visibility rules critical to being able to deliver reform capabilities
– Allows changes to behaviors without code releases
– Allows reacting to business needs quickly
18. 18
Personalization and WCM Example
• Consumer expectation to retrieve electronic contract materials on demand
• Initial direction was to dynamically generate materials on demand
– Complex services needed to be integrated
– Long development time
– Complicated QA cycle
– Cost associated with each document
retrieval
• Personalization and WCM to the rescue
– Business loads contract materials
in WCM
– Personalization selects correct
documents on member behalf
No individual document retrieval costs
19. Market Assessments
Strategic Roadmaps
Content Strategies
Social Media Integration
Industry Trends
Strategy
Analytics
User Profiling
Observational Studies
Task Flow Analysis
Usability Testing
Research
Branding
Visual Design
Interaction Design
Information Architecture
Digital Marketing
Creative Design
UI Development
Mobile & Multiscreen
Digital Publishing
Rich Internet Apps
Emerging Platforms
Innovation
User Experience
Design with the Consumer for the Consumer
20. 20
Why is
Performance so
Important?
• 5 second SLA
• Over 10 systems
integrated on
home page
• 100% up time in
2013 – Can’t let
one service
hang home
page
21. 21
Florida’s Performance Best Practices
• Consider Performance in Every Decision You Make
• Caching: Nothing matters more!
– Browser caching
– Web server caching
– Markup caching
– WCM caching
– Object caching
– Service caching
• Performance Testing and Tuning
– Start with realistic base scenarios
– Test, monitor, tune and retest
– Have the right technical roles to support testing
– Make sure to monitor in production
• Asynchronous page rendering (Ajax)
• User experience impacts performance
22. 22
Best Practices
Analytics
• Analytics evolve a User’s Digital Experience by instrumenting the Consumers
Engagement
• Provides a basis to refine applications, processes and capabilities increasing the user
engagement and digital experience.
– What do consumers consistently use
– Where do consumers abandon capabilities
– Identify confusing or complex processes
• Understand a consumers engagement in the Digital presence
– Observe and Review actual consumer behavior
– Identify changes in consumer patterns and conversion rates
– Investigate application errors and respond real time to technical issues
• Prioritize a consumer experienced issues based on Business Impact
• Develop a comprehensive analytics suite of tools to engage and retain consumers
23. 23
Single Sign On
• Florida provides SSO from member portal to a number of partners
– Bill payment
– Enrollment
– Health Savings Account
– Wellness tools
– Pharmacy
– Shopping
• Consumers log into 1 site and have access to all their tools
– Avoids complex integration development by Florida
– Speed to market
– Allows business to react to market demands quickly
• Reusable SAML solution enables SSO with minimal custom development
24. 24
If You Build it, You Must Effectively Support it
• Florida connects with consumer on multiple channels
– Interact with consumers directly on social channels
– Direct feedback with OpinionLab®
– Understand digital interactions through analytics
– Get help in person at Florida Blue centers
• Robust infrastructure
– Proactive monitoring
– Trained support team
• Understand how to troubleshoot.
– Each time there is an issue, it rarely means “portal is down.”
• Be ready to react quickly
– Critical business needs
– Last minute changes
– Compliance
OpinionLab® is a trademark of OpinionLab Inc.
25. 25
New Markets Engage Socially
• Social media channels
– https://www.facebook.com/floridabluehealth
– https://twitter.com/flblue
– http://www.youtube.com/floridablue
– http://www.linkedin.com/company/florida-blue
– http://blog.floridablue.com
• Healthcare news, articles and tips
disseminated via Social media
• Provisioned to respond any generic user
inquiries
• Next in the plan - Answer any procedure
related questions via social media
26. P1
P1
P2
USEREXPERIENCE& DESIGN
TECHNICALARCHITECTURE& CONFIGURATION
SOLUTIONDELIVERY& ROLLOUT
Architecture
Design Workshops
SDLC&Governance
Planning
Dependency
Coordination
Development
Sprints
Quality
Assurance
Release Planning
&Launch Readiness
PERFORMANCEASSURED
Business Value
FUTURE PROOF
Detailed
Requirements
Detailed
Design
Launch &Post
Launch Support
CUSTOMERFOCUSED
QUALITY ENGINEERED
Business
Requirements
Multi-ChannelPortal
Solution
Delivery
Planning
User
Research
Prototype &
Designs
Usability
Testing
Analyze
&Monitor
Analytics &Metrics
Delivery Methodology
27. • BUS-S03: Consumer Engagement with Florida Blue and Exceptional
Digital Experiences
27
Phani Kanakala
Glenn Kline (Glenn.Kline@Perficient.com)