IBM's digital experience software helps organizations deliver exceptional digital experiences across all channels. It provides tools to create engaging and personalized experiences for customers, employees and partners. The software integrates analytics to help understand customer behavior and optimize digital properties. It also integrates with marketing solutions to enable personalized interactions across touchpoints.
2. IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s
sole discretion.
Information regarding potential future products is intended to outline our general product direction and it should not be
relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver
any material, code or functionality. Information about potential future products may not be incorporated into any contract.
The development, release, and timing of any future features or functionality described for our products remains at our sole
discretion
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment.
The actual throughput or performance that any user will experience will vary depending upon many factors, including
considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage
configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve
results similar to those stated here.
Please Note
3. Mobile - 75% of the world’s population have a mobile device2
Social - 25% productivity increase1
Cloud - 60% of CIOs indicate that cloud is one of their top 5 priorities3
Analytics - 63% competitive advantage4
Security – 21B Security hits a day thru IBM Security software
5. The results of focusing on Systems of Engagement that provide
Exceptional Digital Experience
30%
higher rating for web
self-service than help
desk
Increased customer satisfaction
30%
increase in referral
rates
60%
increase in online
sales conversion
Improved win rates
85%
sales conversion rate
when used as web
tools
62%
of customers didn’t
need to call for
assistance
Increased operational efficiency
2x
increase in
self-service
transactions
61%
faster service delivery
to new customers
Faster time to market
Develop and bring new
products to market in
1/3 the time
5
6. 6
RELEVANT:
Deliver what they need now,
informed with analytics, consistent
across channels
COMPELLING:
Entertaining, interactive,
informative, trusted
FLEXIBLE:
Adapt to organization’s evolving
needs
EMPOWERING:
Personalized, seamless, provide
the resources and expertise they
want
Content
rich
Media
Mgmt
Social
and UCC
Mobile
Analytics
Optimize
Integration
CloudCommerce
Marketing
Mgmt Portal
Personalize
Targeting
What does it mean to be exceptional
7. Our value proposition
IBM helps you attract, engage, delight, and maximize
lifetime value of customers, employees, and partners,
by enriching the ways you engage with each of them.
8. Ignite And Grow
Customer Relationships
Convert Digital
Prospects To Loyal Customers
Curate Meaningful
Customer Interactions
Deliver Empowering
Digital Experiences
Understand
Your Customers
Deliver Exceptional
Experiences Across
All Channels
Maximize Sales,
Profit And Shopper Loyalty
Serve And Delight
Your Customers
Reinvent And
Automate Complex B2B
Sales Processes
Personalize The
Store Experience
Proven patterns for business outcomes