While many stay-at-home orders have been lifted, consumers’ new digital buying behaviors and habits are here to stay. Watch our panel discussion on the accelerated need for commerce and learn how commerce and content can transform our digital economy.
Topics include:
-What is the “experience economy” and how do you leverage it? -If you move beyond product and price, what’s next?
-How business models have shifted and what you can do to break down silos and leverage new processes to capture the digital dollar.
-How organizations have built agile teams to address the ever-changing needs of customers, including responsive approaches that address the omnichannel consumer.
-Technologies that are best suited to enable your business and customers – and how headless commerce has changed the game.
-How the future of commerce is changing, and what you should do now to prepare.
Our panel features Jordan Jewell, IDC Research analyst known for his insight into the commerce industry. Joining him from Perficient is general manager Brian Beckham, who brings deep expertise in content management and empowering organizations in their digital transformations. Rounding out the panel is Episerver’s Joey Moore, who has spent the last decade helping organizations across the globe advance their digital maturity.
Accelerating Partner Management: How Manufacturers Can Navigate Covid-19Perficient, Inc.
The pandemic has ushered in a new normal for manufacturers, and the impact of digital communication is more important than ever.
View our on-demand webinar with Tony Kratovil, Regional Vice President of Manufacturing at Salesforce, and Eric Dukart, National Sales Executive at Perficient. They covered why the right digital strategies are critical for manufacturers in the wake of COVID-19.
Our webinar covered:
Current challenges with forecasting, collaboration, and disruptions to distribution networks.
Insights for stabilizing operations, accelerating partner management, and developing a digital strategy that differentiates your business.
Candid Q&A with real-world examples.
New Work.com resources to help manufacturers restart safely and rebuild.
Tools and resources to move forward – fast.
The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year.
In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they are preparing for it. The results are fascinating, and we’ve distilled them into clear actions you can take right now to adapt and prepare for a very different 2020 holiday season.
In this webinar, Eric Enge (Principal, Digital Marketing at Perficient) and Jim Hertzfeld (Chief Strategist, Digital at Perficient) discussed:
How marketers have already adapted and where they see the most opportunity moving forward
What will be different this holiday season and how to adjust your strategy accordingly
Ways to identify and meet changing customer expectations, wants, and needs
How to determine if your priorities or investments should change
What actions you can take right now to be successful
The Secret to Acquiring and Retaining Customers in Financial ServicesPerficient, Inc.
Data, when leveraged effectively, can help you segment and target customers, analyze spending habits, and can create a personalized experience that builds value and customer loyalty.
Without a 360-degree view of your customers, you can’t properly target them with real-time personalized offers, advice, and other services. In addition, lack of customer intelligence creates lost opportunities for banks and insurers to cross-sell and upsell new products and services.
Our one-hour webinar covered how customer intelligence platforms can help you engage, acquire, and retain customers.
Centene's Financial Transformation Journey: A OneStream Success StoryPerficient, Inc.
Centene, a large multi-line managed care organization, was looking to modernize and streamline its corporate performance management (CPM) applications.
Centene had to move data between platforms multiple times during the close process so that close data could be fully consolidated and made available for reporting. This process had numerous challenges and inefficiencies that Centene wished to improve upon so that they could provide a more streamlined and more transparent process to the functional teams that leverage consolidated financials in their systems for reporting and analysis.
Centene chose OneStream XF for global and US consolidations, currency conversion, eliminations, and ownership percentage.
Michael Vannoni, director, financial systems solutions discussed the migration to OneStream XF including:
-Factors leading to the selection of OneStream XF
-Details of the solution design
-Benefits realized with global consolidation implementation
-Future planned enhancements
The Critical Role of Audience Intelligence with Eric Enge and Rand FishkinPerficient, Inc.
Things move quickly in marketing. How do you identify what your customers need and how you can help? Now more than ever, audience intelligence is the key.
Audience intelligence is about understanding your target customers, their needs, what resonates with them, and how you can reach them. Eric Enge (Digital Marketing Principal, Perficient) and Rand Fishkin (Co-Founder & CEO, SparkToro) discussed this topic live on May 7, 2020. Watch to hear tactics for gaining a better understanding of your customers, how to use audience intelligence to optimize your marketing now, and more.
Accelerating Digital Business in a Cloud-First WorldPerficient, Inc.
According to research firm IDC, by 2018 more than 50% of enterprise IT infrastructures and software investments will be cloud based. What does that mean for you in a competitive landscape? Without a cloud foundation to drive digital transformation, your ability to compete will be crippled.
Guest speaker Gard Little, an IDC analyst, and Joel Thimsen, a director of cloud and DevOps at Perficient, launched our new Cloud First, Business-Driven webinar series, designed for line of business and IT leaders, exploring how to bring corporate strategies to life with the cloud.
Our cloud experts highlighted key findings of IDC research and shared Cloud First strategies for:
-Adopting a digital business mindset and customer-centric mantra
-Achieving business optimization and intelligence goals
-Overcoming organizational velocity challenges
-Accelerating new strategies and innovation
-Creating value and increasing profitability
Is Your Company Ready to enter the "Cloud"?
Learn about Cloud Computing, Cloud Adoption Facts and Figures, Future Technology Trends, and Cloud TCO and Business Goals and Objectives that are Driving Investments for Cloud Initiatives.
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...Salesforce Finland
Presentation (shareable slides) from Lari Hämäläinen, McKinsey Digital & Analytics Managing Partner, held in Salesforce Dreamforce to You event in Helsinki on Nov 23rd, 2017.
Accelerating Partner Management: How Manufacturers Can Navigate Covid-19Perficient, Inc.
The pandemic has ushered in a new normal for manufacturers, and the impact of digital communication is more important than ever.
View our on-demand webinar with Tony Kratovil, Regional Vice President of Manufacturing at Salesforce, and Eric Dukart, National Sales Executive at Perficient. They covered why the right digital strategies are critical for manufacturers in the wake of COVID-19.
Our webinar covered:
Current challenges with forecasting, collaboration, and disruptions to distribution networks.
Insights for stabilizing operations, accelerating partner management, and developing a digital strategy that differentiates your business.
Candid Q&A with real-world examples.
New Work.com resources to help manufacturers restart safely and rebuild.
Tools and resources to move forward – fast.
The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year.
In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they are preparing for it. The results are fascinating, and we’ve distilled them into clear actions you can take right now to adapt and prepare for a very different 2020 holiday season.
In this webinar, Eric Enge (Principal, Digital Marketing at Perficient) and Jim Hertzfeld (Chief Strategist, Digital at Perficient) discussed:
How marketers have already adapted and where they see the most opportunity moving forward
What will be different this holiday season and how to adjust your strategy accordingly
Ways to identify and meet changing customer expectations, wants, and needs
How to determine if your priorities or investments should change
What actions you can take right now to be successful
The Secret to Acquiring and Retaining Customers in Financial ServicesPerficient, Inc.
Data, when leveraged effectively, can help you segment and target customers, analyze spending habits, and can create a personalized experience that builds value and customer loyalty.
Without a 360-degree view of your customers, you can’t properly target them with real-time personalized offers, advice, and other services. In addition, lack of customer intelligence creates lost opportunities for banks and insurers to cross-sell and upsell new products and services.
Our one-hour webinar covered how customer intelligence platforms can help you engage, acquire, and retain customers.
Centene's Financial Transformation Journey: A OneStream Success StoryPerficient, Inc.
Centene, a large multi-line managed care organization, was looking to modernize and streamline its corporate performance management (CPM) applications.
Centene had to move data between platforms multiple times during the close process so that close data could be fully consolidated and made available for reporting. This process had numerous challenges and inefficiencies that Centene wished to improve upon so that they could provide a more streamlined and more transparent process to the functional teams that leverage consolidated financials in their systems for reporting and analysis.
Centene chose OneStream XF for global and US consolidations, currency conversion, eliminations, and ownership percentage.
Michael Vannoni, director, financial systems solutions discussed the migration to OneStream XF including:
-Factors leading to the selection of OneStream XF
-Details of the solution design
-Benefits realized with global consolidation implementation
-Future planned enhancements
The Critical Role of Audience Intelligence with Eric Enge and Rand FishkinPerficient, Inc.
Things move quickly in marketing. How do you identify what your customers need and how you can help? Now more than ever, audience intelligence is the key.
Audience intelligence is about understanding your target customers, their needs, what resonates with them, and how you can reach them. Eric Enge (Digital Marketing Principal, Perficient) and Rand Fishkin (Co-Founder & CEO, SparkToro) discussed this topic live on May 7, 2020. Watch to hear tactics for gaining a better understanding of your customers, how to use audience intelligence to optimize your marketing now, and more.
Accelerating Digital Business in a Cloud-First WorldPerficient, Inc.
According to research firm IDC, by 2018 more than 50% of enterprise IT infrastructures and software investments will be cloud based. What does that mean for you in a competitive landscape? Without a cloud foundation to drive digital transformation, your ability to compete will be crippled.
Guest speaker Gard Little, an IDC analyst, and Joel Thimsen, a director of cloud and DevOps at Perficient, launched our new Cloud First, Business-Driven webinar series, designed for line of business and IT leaders, exploring how to bring corporate strategies to life with the cloud.
Our cloud experts highlighted key findings of IDC research and shared Cloud First strategies for:
-Adopting a digital business mindset and customer-centric mantra
-Achieving business optimization and intelligence goals
-Overcoming organizational velocity challenges
-Accelerating new strategies and innovation
-Creating value and increasing profitability
Is Your Company Ready to enter the "Cloud"?
Learn about Cloud Computing, Cloud Adoption Facts and Figures, Future Technology Trends, and Cloud TCO and Business Goals and Objectives that are Driving Investments for Cloud Initiatives.
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...Salesforce Finland
Presentation (shareable slides) from Lari Hämäläinen, McKinsey Digital & Analytics Managing Partner, held in Salesforce Dreamforce to You event in Helsinki on Nov 23rd, 2017.
A combination of technology advances, evolving customer expectations, process evolutions (e.g., digitization), and new business models are forcing organizations to re-think their IT strategies in 2020. In the end, the decisions technology executives make can impact differentiation, growth and scale, profitability, customer satisfaction and speed-to-market. Here are some important facts to consider about digital transformation, and the core elements of success, when evaluating next steps.
The Bottom Line on Trust | Accenture Strategy Competitive Agility Index 2018accenture
In the not-too-distant past, trust was considered a “soft” corporate issue. Its connection to a company’s value, tenuous. Not anymore. New Accenture Strategy research quantifies the impact of trust on your company’s competitiveness. And bottom line. Trust is anything but soft.
To be competitive in today’s environment, companies need to execute a balanced strategy that prioritizes trust at the same level as growth and profitability. Those who do benefit from greater resiliency from trust incidents, making them more competitive. Those who don’t are putting billions in future revenue at risk.
Accenture Strategy found that more than half (54%) of the 7.030 companies we scored on our Competitive Agility Index experienced a material drop in trust, a key measure of competitiveness. Conservatively, those companies lost out on US$180 billion in potential revenues.
What if your company could quantify the potential negative impact of a trust incident on key measures of competitiveness: growth and profitability? Accenture Strategy can show you how.
How Finance is driving growth in the Digital Age via OpenTextOpenText
In the digital age, finance business processes are shifting from batch to real-time, retrospective to predictive, and internally-focused to customer-centric. Innovative companies can drive growth by focusing on the revenue stream from an outside-in perspective. Learn more from OpenText at http://www.opentext.com/campaigns/rundigital/digitize-business/sap-finance/sap-finance-wod
"HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function. As the role of procurement radically transforms, the client expectations from third-party source-to-pay (S2P) services are also rapidly evolving.”
– Saurabh Gupta, Chief Research Officer
North America Mortgage Banking 2020: Convergent Disruption in the Credit Indu...accenture
To further compound lenders’ challenges to rebuild growth, profitability and efficiency following the recent credit crisis, convergent disruption is leading to a structural change in the industry; multiple disruptive forces are converging, creating an increasingly complex and highly dynamic future environment. Accenture examines the building blocks and roadmap to success in 2020.
The Three Stages of Global Payroll ImplementationCloudPay
Download Full Report: https://www.cloudpay.net/cloudpaper/global-payroll-implementation
A Comprehensive Guide to Building a Business Case, Evaluating Vendors and Deploying a Solution. In the quest for better business performance, large organizations must continually evaluate the efficiency and effectiveness of their global operations. When the focus is on payroll, the review process can get stuck in an endless evaluation cycle. This is typically because, despite an overwhelming feeling that things can be improved, the evidence needed to convince decision-makers tends to fall short.
In this report, we explore three stages of payroll transformation: evaluation, selection and deployment. For those tasked with managing any of these critical steps, we provide real-world advice assimilated from many years of building business cases and running global payroll projects.
Foundry's Partner Marketing research was previously released under the IDG Communications brand. The study provides insight into the benefits and challenges of partner marketing, and the partner initiatives that companies have in place.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
As the last quarter of the calendar year looms ahead, many organizations are starting to think about goals and strategies for 2020. In most cases, those strategies include improving internal processes and service delivery through digital transformation – an initiative that requires you to start planning and setting things in motion today. Explore best practices and ideal timelines for implementing technology that will transform your organization in 2020.
Get insights on the adoption of Artificial Intelligence in North America, Europe, Latin America and Asia Pacific across 13 industries and 13 business functions. http://on.tcs.com/Artificial-Intelligence
Digital transformation, a roadmap for billion dollar organizationsBen Gilchriest
This study was ranked among the top 5 thought leadership publications of the last decade by Source – a leading market analyst firm for the consulting industry – following a thorough analysis of some 22,000 consulting reports globally. Published in 2011 it provides a detailed definition of Digital Transformation and how to assess your own Digital Maturity.
Digital transformation (DT) – the use of technology to radically improve performance or reach of enterprises – is becoming a hot topic for companies across the globe. Executives in
all industries are using digital advances such as analytics, mobility, social media and smart embedded devices – and improving their use of traditional technologies such as ERP – to change customer relationships, internal processes, and value propositions. Other executives, seeing how fast digital technology disrupted media industries in the past decade, know they need to pay attention to changes in their industries now.
How can senior executives successfully lead digital transformation?
While many experts urge companies to get started on the digital transformation journey, few tell how to do it. In this report we share the findings from a global study of how 157 executives in 50 large traditional companies are managing – and benefiting from – digital transformation. This study describes the elements of successful digital transformation and show how to assess your firm’s digital maturity.
Rethink and Realign for Digital Transformation SuccessPerficient, Inc.
The drive towards digital transformation begins with the customer and extends far into the company, affecting every area of an organization from vision and strategy to architecture, technology, and operational changes. Digital transformation is a complex maze to navigate and requires rethinking and realigning your strategy and organization for success.
Perficient’s digital transformation strategists Michael Porter and David Stallsmith led a roundtable discussion with guest speaker Nigel Fenwick, Vice President and Principal Analyst covering digital business strategy with Forrester Research. The discussion focused on how companies must structure their organizations across people, process, and technology to achieve a successful digital transformation.
Our speakers touched on a broad range of topics from current trends, roadmaps, and technology you can use to create a better vision, to developing the proper tactics, strategy, and the benchmarks that will enable you to demonstrate value to your customers and your company.
Topics included:
• Crafting a vision that works for your company
• Understanding where you are on your journey
• Aligning executive vision with business and IT roles
• Making the business case for digital transformation
• Combining tactical projects with the digital transformation strategic vision
• Uncovering and managing technology gaps
Netpage is an augmented reality mobile app which provides digital functionality for printed media. The application uses image recognition technology to recognize content on Netpage-enabled printed pages, and then serves up a "digital twin" of the recognized page.
A combination of technology advances, evolving customer expectations, process evolutions (e.g., digitization), and new business models are forcing organizations to re-think their IT strategies in 2020. In the end, the decisions technology executives make can impact differentiation, growth and scale, profitability, customer satisfaction and speed-to-market. Here are some important facts to consider about digital transformation, and the core elements of success, when evaluating next steps.
The Bottom Line on Trust | Accenture Strategy Competitive Agility Index 2018accenture
In the not-too-distant past, trust was considered a “soft” corporate issue. Its connection to a company’s value, tenuous. Not anymore. New Accenture Strategy research quantifies the impact of trust on your company’s competitiveness. And bottom line. Trust is anything but soft.
To be competitive in today’s environment, companies need to execute a balanced strategy that prioritizes trust at the same level as growth and profitability. Those who do benefit from greater resiliency from trust incidents, making them more competitive. Those who don’t are putting billions in future revenue at risk.
Accenture Strategy found that more than half (54%) of the 7.030 companies we scored on our Competitive Agility Index experienced a material drop in trust, a key measure of competitiveness. Conservatively, those companies lost out on US$180 billion in potential revenues.
What if your company could quantify the potential negative impact of a trust incident on key measures of competitiveness: growth and profitability? Accenture Strategy can show you how.
How Finance is driving growth in the Digital Age via OpenTextOpenText
In the digital age, finance business processes are shifting from batch to real-time, retrospective to predictive, and internally-focused to customer-centric. Innovative companies can drive growth by focusing on the revenue stream from an outside-in perspective. Learn more from OpenText at http://www.opentext.com/campaigns/rundigital/digitize-business/sap-finance/sap-finance-wod
"HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function. As the role of procurement radically transforms, the client expectations from third-party source-to-pay (S2P) services are also rapidly evolving.”
– Saurabh Gupta, Chief Research Officer
North America Mortgage Banking 2020: Convergent Disruption in the Credit Indu...accenture
To further compound lenders’ challenges to rebuild growth, profitability and efficiency following the recent credit crisis, convergent disruption is leading to a structural change in the industry; multiple disruptive forces are converging, creating an increasingly complex and highly dynamic future environment. Accenture examines the building blocks and roadmap to success in 2020.
The Three Stages of Global Payroll ImplementationCloudPay
Download Full Report: https://www.cloudpay.net/cloudpaper/global-payroll-implementation
A Comprehensive Guide to Building a Business Case, Evaluating Vendors and Deploying a Solution. In the quest for better business performance, large organizations must continually evaluate the efficiency and effectiveness of their global operations. When the focus is on payroll, the review process can get stuck in an endless evaluation cycle. This is typically because, despite an overwhelming feeling that things can be improved, the evidence needed to convince decision-makers tends to fall short.
In this report, we explore three stages of payroll transformation: evaluation, selection and deployment. For those tasked with managing any of these critical steps, we provide real-world advice assimilated from many years of building business cases and running global payroll projects.
Foundry's Partner Marketing research was previously released under the IDG Communications brand. The study provides insight into the benefits and challenges of partner marketing, and the partner initiatives that companies have in place.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
As the last quarter of the calendar year looms ahead, many organizations are starting to think about goals and strategies for 2020. In most cases, those strategies include improving internal processes and service delivery through digital transformation – an initiative that requires you to start planning and setting things in motion today. Explore best practices and ideal timelines for implementing technology that will transform your organization in 2020.
Get insights on the adoption of Artificial Intelligence in North America, Europe, Latin America and Asia Pacific across 13 industries and 13 business functions. http://on.tcs.com/Artificial-Intelligence
Digital transformation, a roadmap for billion dollar organizationsBen Gilchriest
This study was ranked among the top 5 thought leadership publications of the last decade by Source – a leading market analyst firm for the consulting industry – following a thorough analysis of some 22,000 consulting reports globally. Published in 2011 it provides a detailed definition of Digital Transformation and how to assess your own Digital Maturity.
Digital transformation (DT) – the use of technology to radically improve performance or reach of enterprises – is becoming a hot topic for companies across the globe. Executives in
all industries are using digital advances such as analytics, mobility, social media and smart embedded devices – and improving their use of traditional technologies such as ERP – to change customer relationships, internal processes, and value propositions. Other executives, seeing how fast digital technology disrupted media industries in the past decade, know they need to pay attention to changes in their industries now.
How can senior executives successfully lead digital transformation?
While many experts urge companies to get started on the digital transformation journey, few tell how to do it. In this report we share the findings from a global study of how 157 executives in 50 large traditional companies are managing – and benefiting from – digital transformation. This study describes the elements of successful digital transformation and show how to assess your firm’s digital maturity.
Rethink and Realign for Digital Transformation SuccessPerficient, Inc.
The drive towards digital transformation begins with the customer and extends far into the company, affecting every area of an organization from vision and strategy to architecture, technology, and operational changes. Digital transformation is a complex maze to navigate and requires rethinking and realigning your strategy and organization for success.
Perficient’s digital transformation strategists Michael Porter and David Stallsmith led a roundtable discussion with guest speaker Nigel Fenwick, Vice President and Principal Analyst covering digital business strategy with Forrester Research. The discussion focused on how companies must structure their organizations across people, process, and technology to achieve a successful digital transformation.
Our speakers touched on a broad range of topics from current trends, roadmaps, and technology you can use to create a better vision, to developing the proper tactics, strategy, and the benchmarks that will enable you to demonstrate value to your customers and your company.
Topics included:
• Crafting a vision that works for your company
• Understanding where you are on your journey
• Aligning executive vision with business and IT roles
• Making the business case for digital transformation
• Combining tactical projects with the digital transformation strategic vision
• Uncovering and managing technology gaps
Netpage is an augmented reality mobile app which provides digital functionality for printed media. The application uses image recognition technology to recognize content on Netpage-enabled printed pages, and then serves up a "digital twin" of the recognized page.
The 10 Most Scalable Cloud Solution Providers of 2019Mirror Review
The cloud computing industry has grown tremendously in the last couple of years. The major factors that are fueling this growth are increased automation and agility, the need for delivering superior customer experience, enhanced cost savings and greater return on investment.
Find best CEO Stories, Leadership Magazines, trending news, and blogs by covering the cutting- edge technologies on Mirror Review website.
Visit our site https://www.mirrorreview.com/about-us/
Watch the full webinar recording here: http://goo.gl/eDCSQd
Tomorrow’s digital marketing requires the next generation of automation and technology.
Join Melissa Webster, VP of Content and Digital Marketing Technologies at IDC, to learn about:
• Findings of new research to help you take charge of digital initiatives
• Tips to avoid locking yourself into technologies designed for a simpler times
• Insights on new web content management functionality required to support the shift towards connected, customer-centric digital experiences
Leaders spend billions on digital transformation. How to keep up?N-iX
Digital disruption is like a giant white shark hunting businesses in the deep waters of the global economy. Industry leaders respond with digital transformation initiatives and we can learn a lot from their examples..
At Alpha, we have following business priorities that our executives are trying to solve:
1. Can Alpha be the Transformation Pioneer in modernising Digital Banking?
Disruptions in the business landscape and the impact of technology are compelling banks to shift to innovative business models, while delivering superior experience with agility. Banks are challenged majorly on two fronts. On one hand, the changing customer expectations and the entry of innovative players in the market are driving them to be highly competitive to stay relevant. On the other hand, new regulations are striving for changes that promote more competition and collaboration in the ecosystem. They have created an undeniable need for the payment architecture and banking services to be highly flexible and efficient.
The team at Alpha constantly innovates and works towards shaping the future in payments, digital channels, credit services, digital core, and commercial and corporate banking. How can the team ensure growth and market leadership in the sector?
2. How can Alpha foray into consulting industry and become amongst the top 10 consulting companies in the next 5-10 years?
The pandemic has forced several sectors to adopt new ways of working. Even the primarily client-driven consulting sector has had to adapt to new methods of service, structure, technology and operation.The upcoming years will be all about going digital. Artificial Intelligence would be used to process, handle and analyse huge amounts of data efficiently and faster.
The task for Consulting firms therefore, would be to add value to their clients by using analytical tools and offer quantifiable results, combining the domain knowledge of SMEs with technology to provide products and solutions.
The team at Alpha wants to leverage its long drawn domain expertise and serve its client to become the most sought after consulting firms in the world.
The Digital Enterprise: CIO perspectivesMWD Advisors
In February 2014 MWD Advisors carried out an online survey with a group of 41 CIOs and other IT leaders. Only genuine IT leaders’ responses were counted.
We asked this group questions about their current maturity in different Digital Enterprise enabler/ingredient areas, and their investment priorities among those same areas. We also asked them to tell us where they thought the value from each area would come from.
10 Ways To Overcome The BPO Tech Challenges And Transformation In 2024.pdfFlowace.ai
The BPO industry is no exception. As this sector is well-known for being extremely tech-savvy, the transition rate is noticeably high. We must recognize the upcoming challenges posed by tech development and digital transformation in the BPO industry for BPO productivity in BPO Tech Challenges.
According to a report, digitalization was valued at USD 29,817.0 million in 2022 (market size), projecting a growth of USD 37,320.6 million in 2023 to USD 117,953.2 million by 2032 with an annual 13.7 growth rate within 10 years.
Another source highlighted that,
In the Business Process Outsourcing market, revenue is projected to reach US$0.37tn in 2024.
Revenue also shows an expected annual growth rate (CAGR 2024-2028) of 4.43%, resulting in a market volume of US$0.44tn by 2028.
The BPO industry is constantly evolving, driven by advancements and technological to strategic formulation and implementation.
To steer technological development and digital transformation, here is a comprehensive roadmap on BPO tech. Discover new knowledge with this blog.
What is BPO technology?
Business Process Outsourcing is a type of outsourcing where a company pays an external service provider to deliver their services. These technologies perform a multitude of tasks, such as management, automation, data processing, and communication.
The BPO technology plays a critical role in delivering high-quality and efficient BPO services.
Since, technology improves the efficiency, quality, and scalability of BPO services while lowering costs and enhancing customer satisfaction. It also helps lowering errors and freeing up human resources for more difficult jobs, this helps to increase operational speed and accuracy.
Top 5 BPO technology trends of 2024 for BPO Productivity Monitoring
Let’s explore some of the technological trends shaping the Business Process Outsourcing (BPO) tech in 2024:
Artificial Intelligence (AI): AI has become deeply entrenched in various business processes. BPO providers leverage AI for tasks like chatbots, predictive analytics, and process automation.
Unified Communications as a Service (UCaaS): UCaaS solutions streamline organizational communication. These services enable seamless collaboration across different channels, making remote work more effective and efficient.
Cloud Communication: BPO companies are increasingly adopting cloud-based communication tools. Cloud solutions offer scalability, flexibility, and cost-effectiveness, allowing BPOs to manage communication effectively across distributed teams.
Data Analysis: Data-driven decision-making is crucial for BPO success. Providers invest in data analytics tools to gain insights, optimize processes, and enhance overall performance.
Customer Journey Mapping: Understanding the customer journey helps BPOs tailor their services. By mapping out touchpoints and pain points, BPO providers can enhance customer satisfaction and loyalty.
Best of Tech is an innovative market intelligence initiative undertaken by Coeus Age. The key objective of the initiative is to help technology decision makers in IT provider and user companies to get grounded insights on select enterprises’ plans for IT and Digital. The insights are based upon the study of DX journey across 123 Indian enterprises.
Manufacturers were hard hit by COVID-19, but our research reveals the next best steps to take, based on the investments digital leaders in the industry have made and plan to make.
This edition of The CEO Views brings you “The Most Trustworthy Companies of 2020.” The list highlights some of the industry’s most trusted organizations offering the best in class services in the technology landscape. The proposed list aims to help individuals and organizations find the right provider of technology solutions to help them achieve their projects.
The ongoing digital revolution and the remarkable rise of the commercial Internet over the last decade have transformed tradi- tional business models and empowered customers to engage at their convenience with organizations with whom they interact and transact across multiple channels. Today, they can browse product and service options on the go (mobile search), engage with a live agent (chat/video), resolve issues through self-service (i.e., chatbots), collabo- rate with peers to review options (social), negotiate and make purchases (e-commer- ce/m-commerce), and have items delivered directly to their doorstep.
While enterprises have enthusiastically adopted Digital 1.0 (online, mobile, and social) and asset-light (cloud-enabled) ser- vices, the next frontier is Digital 2.0.
The ongoing digital revolution and the rise of the commercial Internet have empowered customers to engage at their convenience with companies across multiple channels. Likewise, contact centers have become multichannel, self-enabling engagement hubs spanning the customer lifecycle – from marketing, to sales, and service. Enterprises that adopt this model will emerge as masters of the customer experience (CX) – driven by three megatrends: systems convergence, intelligent self-service technologies, and zero-UI design thinking.
Going Digital helps you in your digital transformation journey.
We simplify the four technology pillars for an organization's digital transformation.
Founded by Sandeep Raut, a top 10 global digital transformation thought leader, influencer, and keynote speaker, GOING DIGITAL offers a wide range of digital transformation consulting services with the necessary tools and practical expertise to help grow your business.
Transforming Pharmacovigilance Workflows with AI & Automation Perficient, Inc.
Medical information call centers have an opportunity to transform the way they capture, code, and analyze adverse events (AEs) and product quality complaints (PQCs) with artificial intelligence (AI) and automation.
The use of such innovative technology improves data quality and consistency, compliance, and operational efficiency. It helps reduce the frequency of your pharmacovigilance (PV) operations resources going home, saying, “I have more to do at the end of the day than I did when I started."
Our one-hour, on-demand webinar shows you how you can use AI and automation to turbo-charge your end-to-end PV system. Use cases and demonstrations will include:
Analyzing safety data
Auto-coding verbatim terms to official medical dictionary terms
Auto-creating an AE case in your database
Converting speech to text
Oracle Strategic Modeling Live: Defined. Discussed. Demonstrated.Perficient, Inc.
The only thing certain about forecasting in a volatile economy is that the future is unpredictable. Historically, organizations have effectively utilized statistical techniques for short-term business planning, but leveraging actuals no longer allows us to predict the future. The ability to be prepared, responsive, and agile under these conditions is becoming a crucial success factor. Oracle Strategic Modeling can help you better navigate change to cope with uncertainty.
If your CFO’s questions regarding earnings, liquidity, and cash flow are unceasing and far-reaching, watch our on-demand webinar for a deep dive into strategic modeling. We modeled real-world scenarios to show how you can:
Quickly and easily develop a hierarchical model of your business
Leverage multiple pre-built functions to forecast key performance drivers
Provide transparency on forecasted financials via audit trail
Utilize goal seek to set financial targets and estimate the financials drivers necessary to achieve it
Perform sophisticated “what-if” analysis via simulations to improve the accuracy of your forecast
Use built-in dashboard functionality to deliver powerful reporting capabilities
WHODrug Koda, developed by Uppsala Monitoring Centre (UMC), is an automated coding service, which uses artificial intelligence (AI) to automate the coding of drug names and ATC selections, improving consistency and operational efficiency. It can also be used to accelerate dictionary upgrades, including the transition from WHODrug B2 format to B3.
Through API (Application Programming Interface) web services, the coding engine can be integrated with custom or off-the-shelf drug safety, medical coding, or data management systems.
In this webinar, Perficient and UMC discussed WHODrug Koda and how you can integrate it into your medical coding activities.
Preparing for Your Oracle, Medidata, and Veeva CTMS Migration ProjectPerficient, Inc.
There are multiple reasons why companies migrate to a new clinical trial management system (CTMS). Still, the two most common are mergers and acquisitions (i.e., CTMS consolidation) and the desire to switch CTMS vendors. Regardless of the reason, many of the best practices, processes, and tools are the same.
In this webinar, we looked at the migration approaches taken across several case studies. You’ll come away with an understanding of:
Pros and cons of each CTMS migration method
Types of migration tools, including APIs, ETL tools, and adapters
Approximate timelines and costs associated with each migration method
The topics discussed in this webinar can be applied to any CTMS migration project, whether you’re moving to or from Oracle’s Siebel CTMS, Medidata’s Rave CTMS, and Veeva’s Vault CTMS.
Cardtronics, the global leader in ATM deployment and management, decided to retire its on-premises Hyperion solution to gain the operational efficiencies, features, and functionality provided by a best-in-class cloud solution.
Cardtronics chose Oracle EPM Cloud including Financial Consolidation and Close, Planning, Management Reporting, Account Reconciliation, Enterprise Data Management, as well as Oracle Analytics Cloud.
In this video, project owner Richard Ng, director, financial systems, Cardtronics, discusses the migration to Oracle EPM Cloud including:
Multi-release 18-month deployment schedule across multiple countries
Benefits of a global Chart of Accounts for ERP and EPM
Seamless integration across ERP Cloud, HCM Cloud, and EPM Cloud
Preparing for Project Cortex and the Future of Knowledge ManagementPerficient, Inc.
Microsoft has turned traditional enterprise content management on its head with its recent announcement of Project Cortex.
Project Cortex uses advanced artificial intelligence to harness collective knowledge from across the enterprise and automatically organize it into shared topics like projects, products, processes, and customers. Using AI, Cortex creates a knowledge network based on relationships among topics, content, and people and delivers it in the apps you use every day – Office, Outlook, and Teams.
This webinar examined Project Cortex in more detail, including:
• What is Project Cortex?
• Why is Project Cortex different than other knowledge network projects previously introduced?
• How does incorporating AI and automation change the game?
• What is possible with Project Cortex?
• What can you do to prepare?
Utilizing Microsoft 365 Security for Remote Work Perficient, Inc.
With an increasingly mobile workforce, and the spread of shadow IT, the rapid rise of cybercrime - companies must find unique ways to effectively manage their sprawling SaaS portfolio.
Crisis Management & Remote Work w/ Microsoft 365Perficient, Inc.
During this webinar, Perficient's Microsoft experts discuss best practices for leveraging Microsoft Teams for remote work collaboration and crisis communication.
Cancer Center’s Forward-Looking Rolling Forecast with Oracle CloudPerficient, Inc.
In a time of rapid market changes, increasing costs, and rising patient expectations, healthcare organizations need to rethink their approach to business operations – including budgeting and revenue forecasting – in order to achieve their strategic goals.
University of Texas MD Anderson Cancer Center (MDACC) is transforming a traditional annual operating budget process to a more forward-looking driver-based rolling forecast process with Oracle Enterprise Planning and Budgeting Cloud.
Hear Juan Castro, Vice President Finance, discuss MDACC’s journey to Oracle Cloud, including lessons learned and how EPBCS could benefit your organization.
Discussion Includes:
Factors leading to the selection of Oracle Cloud
Details of the solution design
Benefits realized with EPBCS implementation
Future planned enhancements
Eric Enge and Jay Baer: Key Factors for Delivering Seamless UXPerficient, Inc.
As new technologies emerge and offer additional ways to interact with your customers, it’s imperative that you consider and offer a consistent, seamless user experience across ever-expanding channels and platforms.
Easier said than done? Eric Enge (Principal, Perficient Digital) and Jay Baer (Founder, Convince & Convert) are teaming up to present considerations and best practices for creating a seamless experience for your users.
In our webinar, Eric and Jay discussed:
-How to optimize your UX investments in 2020
-Opportunities you may not realize you’re missing out on
-How your site’s UX could impact your organic ranking
-Key things you need to consider when designing UX for mobile, video, and audio
-And more!
Skype for Business Online will be retired in 2021, meaning that it’s more important than ever to start considering your migration plans to Microsoft Teams. Whether you have 250 users or 250,000, the requirements and steps to ensure a successful migration are the same.
In this webinar, we explain how to unlock the power of Microsoft Teams for early adopters and power users while following best practices for the deployment of both Teams and Skype for Business as you transition. You’ll learn how to successfully migrate chat, calls, and meetings from Skype for Business to Teams.
You will also learn best practices to promote adoption and collaboration during your migration, including:
How to unlock the power of Microsoft Teams
How to promote buy-in from users
Best practices for Teams deployment
Build Your Modern Workplace Hub with Microsoft TeamsPerficient, Inc.
Microsoft Teams is the fastest-growing product in Microsoft history and has become the ultimate destination for communication and collaboration. Teams allows your organization to manage projects, documents, meetings, chats, bots, apps and more – all in one place.
Learn how to create your organization’s strategy for Teams migration, consolidation, extensibility, and how to promote successful user adoption. Our discussion included:
-A vision of the modern digital workplace supporting modern teamwork
-Microsoft Teams adoption strategies
-Microsoft Teams extensibility
-How to save time with Microsoft Teams “One Place” strategies
Where should you focus your attention to generate the most business value from your SEO efforts?
A SparkToro survey of more than 1,500 digital marketers revealed a wide range of opinions and views on Google ranking factors and whether or not Google’s statements about them are true or provably false.
In our webinar, Eric Enge (General Manager, Perficient Digital) and Rand Fishkin (Co-Founder, SparkToro) discussed the survey’s findings and provided insights on areas such as:
-Content accuracy
-AMP
-Page speed
-Page rank leakage
-And more!
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
3 Minutes
I’ll quickly walk through these. For each slide, I will present IDC’s opinion, and accompanying research, and then open it up to Brian and Joey to provide their input on behalf of Perficient and Episerver.
#1 – Will look at survey data IDC has on COVID and the future of business
#2 – We’ll drill into the future of digital customer experiences specifically and about how empathy is critical in the current market
#3 – From there we will define the experience economy and how
#4 – Next, we’ll walk through the chapters of digital transformation according to IDC, and how digital experiences align to this model
#5 – As we all know, COVID had drastically changed to the trajectory of many markets – we’ll look specifically what the impact has been on digital commerce
#6 – With this in mind, we’ll look at what technologies organizations need to to provide engaging digital experiences
#7 – For our final panel discussion, we will choose the most important factors in delivering digital experiences
#8 – I’ll walk through some predictions for the content and commerce market
#9 – Provide takeaways from this presentation
All of the slides with a red ring will be panel discussion.
Transition – With that in mind, let’s walk through how IDC envisions the future of business
3 Minutes
Jordan: These graphic represents how IDC looks at the future of is business. In the midst of COVID, survey respondents highlighted the importance of delivering excellent (digital) customer experiences sown at the top. Noteworthy:
FOCC – my group
FODI – in house development of solutions
FOW – huge implications from COVID and WFH
FOT – Security and data ownership
We conduct a bi-weekly survey at IDC. On the right we see results from one of those surveys early on, just before most of the US initiated a lockdown. Organizations were asked to assign an importance ranking, between 1 and 4, for each of the areas on the left. Unsurprisingly, customer experience programs showed up as the 2nd most important area, only behind operational resiliency. Organizations clearly understand that
Transition – With this backdrop, let's look specifically at the "Future of customers and consumers" area.
5 Minutes
Jordan: Overview of FoCC, survey responses.
Joey: Agility as a strategy
Hand off to Brian
Brian: Empathy at scale and delivery of pizza
MENTION: Breaking down of siloes
Transition -
5 Minutes
Jordan (IDC POV)
This term is thrown around a lot and everyone is talking about everything in the theme of “experiences”. But what does this actually mean?
This may surprise many of you, but the term “Experience Economy” was first used in 1998 – long before digital experiences were a formal strategy.
Vs. industrial, services, product economy
When I think about the experience economy, I think about Disney and about how Disney as a company is designed to make you feel. Disney doesn’t aim to deliver products, it aims to deliver joy. It does this with content, customer service, and components that go beyond the shopping cart.
Brian:
Hand off to Joey
Joey:
(end by talking about digital transformation)
Transition -
6 Minutes
Jordan: Need to summarize
IDC defines the 3rd Platform as the third stage of IT (following mainframe and client server), founded upon four pillars: cloud, social, big data/analytics, and mobile.
The 3rd Platform era kicked off around 2007, and IDC has outlined three chapters of the era. The first chapter, experimentation, describes the stage when technology forces like cloud computing and mobile were new to market and businesses and consumers began to realize the benefits. In the realm of digital commerce, this is when SaaS applications began to see adoption, and more flexible commerce deployments were developed on mobile devices and the like.
The experimentation chapter led us to the "multiplied innovation" chapter, where we currently stand. In this chapter, the potential of the 3rd Platform is being realized, with technologies like artificial intelligence (AI), augmented reality, the Internet of Things (IoT), and natural language processing are beginning to provide value to businesses and customers alike. In the multiplied innovation chapter, digital transformation (DX) efforts have become mainstream, with nearly all savvy businesses investing heavily to change the way they conduct business. IDC expects DX spending will only continue to grow, with total spend forecast to double over the next five years.**
The next chapter, which IDC calls "autonomy," will begin around 2023 and will be defined by innovative technologies having more scalable impacts that affect the entire organization, including all customer and employee interactions. Because of increasingly complex business and technology environments that have been constructed in the global economy, autonomous systems will become essential for B2C and B2B sellers to make educated decisions — decisions such as which product to recommend, what to discount, and who to target. The autonomy chapter will lead to most human decisions coming on top of or being assisted by machines. In the commerce world, a business might have millions of current and prospective customers to appeal to — autonomous systems will make this task more feasible.
This increasing rate of innovation can also be expressed by the speed with which technology is produced. Between 2018 and 2023, IDC forecasts that new technology platforms, more developers, agile methods, and the re-use of code will lead to the creation of 500 million new logical applications. This 5-year total is equal to the number of apps built over the past 40 years (IDC #US44403818).
Joey: For many of these technologies very much innovation phase to understand what is possible. Covid likely to have a two-fold impact on that.
Negative side, organizations will be more risk averse and focusing on BAU to get through current crisis.
Orgs that have been able to successfully invest will have given themselves a competitive advantage
Brian:
Transition – COVID has clearly fundamentally changed the makeup of this forecast period and how companies will adopt technologies. Let’s look at how the commerce market specifically is being impacted.
6 Minutes
Jordan: While retail sales do not encompass the entire market (especially not B2B), the US share of retail rales online is a good indicator of where the market is moving. Prior to COVID, eCommerce already acted as the growth driver in the retail market and was have a similar impact on other industries. Over time, we were working our way to a higher and higher share of sales occurring online. COVID accelerated this trend (as shown). We essentially “jumped” ahead of the original forecast
I have also included results for the first half of 2020 (it’s very hard to forecast by quarter) and brick-and-mortar retail took an obvious big hit. My main takeaways are that although COVID has had unpredictable impacts in the short term – this was always the long-term trend we were forecasting at IDC and organizations needed to take steps to support digital commerce – it just happened a lot more sudden that anyone predicted.
Joey: Quote UK jump in eCommerce sales
How customers will interact with businesses and organizations has undergone a seismic shift. In reality an acceleration of what was likely to happen much later on. Some of these consumers will revert back to brick and mortar but many others will enjoy the convenience that digital commerce has brought them.
Brian: (Talk about B2B commerce?)
Transition – With these data points in mind about where the broader commerce market is going, let’s home in on
5 Minutes
Jordan: This is a somewhat commerce-centric view of the digital commerce platforms space. The main takeaway here
Joey: What makes up a comprehensive platform is ever evolving so be sure to understand your vendors roadmap but also the understand how the platform can be extended to meet unique requirements for your business and your customers
Transition – Now that we have talked about the functional applications that act as building blocks to build a digital experience platform. Let’s zoom out at a high level about the areas IDC sees as the most important in delivering a great digital experience.
8 Minutes
Jordan gives overview – all of these are important to deliver a captivating digital experience.
Jordan’s highlights (2 minutes):
Omni-Experiences: Need to deliver experiences that feel the same across different touchpoints
Security & Trust: Trust is the main currency in the digital economy
Frictionless Commerce: B2B and B2C buyers expect easy buying experiences, where they can find what they want quickly, without having to browse the whole catalog, and checkout. Strong search, product information and content, payments, and order flexibility play towards frictionless commerce.
Joey (2 Minutes)
Personalization: 2-fold effect on customer experience and the ability to scale experiences
Content Intelligence: You have to understand if what you are creating is resonating with your audience and then use that intelligence to drive…
Content Engine: It’s the way organizations can differentiate. What you say and what you do is your brand.
Brian (2 Minutes)
Content Engine:
Development Tools:
Single Customer View:
Transition: Now is the time to invest in wholistic experiences. There’s a landgrab for the polarized consumer, those that shop purely on price and those that don’t. Pick one but pick wisely. You can’t do both and price only goes one way. We are now going to provide some predictions about how this market will play out.
3 Minutes
2 Minutes
6 Minutes
Jordan: While retail sales do not encompass the entire market (especially not B2B), the US share of retail rales online is a good indicator of where the market is moving. Prior to COVID, eCommerce already acted as the growth driver in the retail market and was have a similar impact on other industries. Over time, we were working our way to a higher and higher share of sales occurring online. COVID accelerated this trend (as shown). We essentially “jumped” ahead of the original forecast
I have also included results for the first half of 2020 (it’s very hard to forecast by quarter) and brick-and-mortar retail took an obvious big hit. My main takeaways are that although COVID has had unpredictable impacts in the short term – this was always the long-term trend we were forecasting at IDC and organizations needed to take steps to support digital commerce – it just happened a lot more sudden that anyone predicted.
Joey: Quote UK jump in eCommerce sales
How customers will interact with businesses and organizations has undergone a seismic shift. In reality an acceleration of what was likely to happen much later on. Some of these consumers will revert back to brick and mortar but many others will enjoy the convenience that digital commerce has brought them.
Brian: (Talk about B2B commerce?)
Transition – With these data points in mind about where the broader commerce market is going, let’s home in on