1. Jessenia Ramirez
3204 Park Avenue ● Bronx, NY 10451
Phone: 917-376-2123 ● E-Mail: ms.jesseniaramirez@yahoo.com JR
Objective
To obtain a career where my current knowledge and skills can be used for direct service and support and that will enhance
my professional skill set and provide personal growth. Able to multitask, work autonomously or in a team and meet tight
deadlines.
Experience
Western Queens Consultation Center February 2016 - present
Receptionist
• Answer and direct multiple calls to appropriate parties
• Input new patient data into the intake system and assign daily appointments based on therapists’ availability
• Verify patient’s health insurance coverage using Epaces
• Schedule appointments for patients with psychiatrist and therapists on a daily basis using Acumed
• Organize and file patient records alphabetically
• In charge of light maintenance in office, as well as run the inventory and place office and cleaning supplies
orders
• Record child weekly reports on database based on last billing report
M & J Trimmings May 2015 - Sept 2015
Store Representative
• Cashier: To provide a quick and convenient checkout process which includes but not limited to handling
returns, exchanges and ringing up sales.
• Customer Service Representative: To help customers on the floor and provide them with ideas and advice on
their sales items
NLSI February 2013 - February 2015
Legal Collections Account Manager
 Used CCS to update account profile to track Credit Bureau Reports and general skip tracing
 Negotiate payment arrangements and settlements out of court to resolve outstanding balances
 Discuss and negotiate accounts with internal and external attorneys
 Audit account and resolve disputes and handle inbound and outbound calls
Duane Reade June 2011 - March 2012
LOOK Boutique Assistant Manager
 Provide superb customer service, maintain inventory & personal shopping for customers in need
 Train new LOOK Boutique staff on Skincare/Make-up & ECC (Extraordinary Customer Care)
 Maximize sales and exceed set goals while following the policy and procedures & building clientele
Hillside Honda February 2011 to June 2011
Main Receptionist
 Welcoming and directing customers to sales representative & Provide outstanding customer service
 Managing employees time cards
 Maintaining new customer’s log information
Education

2. 2
Berkeley College Present
Bronx Community College (Credits Earned) - Liberal Arts Associates Degree January 2015 - Present
Marble Hill HighSchool (High School Diploma) September 2004 - June 2008
Skills
 Fluent in English and Spanish
 Customer Service
 Managerial skills
 Retail experience
 Merchandising
 Inventory
 Microsoft Office
 Typing 40 WPM
Saint Francis Youth Center February 2014-January 2016
Volunteer
• Assist with the after school and summer youth program
• Help Coordinate Activities for the kids
• Chaperon field trips
• Assist with all daily office work, phone calls sign in sheets and applications
References upon request