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CONTINUED …
BRENTON SHIVES
14601 Honeycomb Dr. Leander TX, 78641 512-786-3027
EXECUTIVE SUMMARY
COMMITMENT | DRIVE | INTEGRITY
A professional with 11 plus years in the hospitality industry. Very knowledgeable of hospitality industry
in hotel operations and food and beverage. Dedicated to maintaining a reputation built on quality, service,
and uncompromising ethics.
SKILLS / QUALITIES
 Positive/Winning Attitude
 Computer Literate –
Microsoft Office
 Opera, Aloha
 Self-Starter
 Excellent client
relationship skills
 Determined
 Strong Customer Focus
 Build / Maintain
Professional
Relationships
 Forecasting
 Active Listener
 Able to remain calm in stressful
situations.
 Team Leader and Motivator
PROFESSIONAL EXPERIENCE
RADISSON AUSTIN February 2008 – June 2015
FOOD AND BEVERAGE MANAGER AND FRONT OFFICE
Front office, Overnight Manager and Housekeeping department by developing and implementing strategies
and services. Managed Chavez Restaurant and daily operations.
 Creates the first impression by supervising the door, bell, parking, concierge, front office areas and
Executive Housekeeping.
 Plans and coordinates hotel housing, activities by working closely with Sales, Catering, Housekeeping
and other departments.
 Financial and departmental budget.
 Customer satisfaction and loyalty goals.
 Develops and implements processed and procedures for assigned departments
 Prepares and analysed reports in order to develop and informative database for decision making and
to communicate upcoming business throughout the hotel.
 Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing
management reports and developing strategies to improve
 Uses teamwork to support guests and employee.
 Achievement of employee satisfaction and retention goals for department
 Inspects rooms and public space areas
 Determines appropriates staffing levels for forecasted business and schedules employees accordingly.
 Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room
and restroom supplies, laundry supplies, etc.
 Monitors assigned departments with compliance to safety standards.
 Coordinates room availability with the Front Office Manager
 Recruits and selects qualified candidates
 Provides employees with the orientation and ongoing training needed to understand expectations and
perform job responsibilities.
 Provides employees with coaching and counselling as needed to achieve performance objectives and
reach their fullest potential.
 Focus on hotel’s annual goals.
 Manage the operation of the restaurant.
 Develop and implement special promotions
 Increase sales by coaching employees on effective sales techniques.
 Maximize productivity by using forecasting techniques
 Manage the food and beverage service
 Inspect restaurant on an on-going basis and takes appropriate steps to infuse facility’s meet or exceed
the hotels standard.
 Lead staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations
and new menu items.
 Overnight manager duties. Provides direction and coordination for hotel personnel in the absence of
the General Manager or Rooms Manager as required.
 Assumes responsibility for supervision in the absence of departmental heads, communicated daily
with department heads regarding areas of concern.
 Provides General Manager and Department Managers with summary of activities during shift by
preparing and distributing written log daily.
 Assures full security for customers, hotel personnel and property by working closely with Hotel
Security
 Represents hotel in contact with general public.
ACHIEVEMENTS:
 Manager of the Year 2014 – Radisson Austin
 Numerous Manager of the Quarter awards – Radisson Austin
 Nominated for Manager of the Year – Austin Hotel and Lodging Assocition
HILTON AUSTIN January 2005-February
2008
FRONT DRIVE SUPERVISIOR
 Managed daily operation of the front drive.
 Meet and greet hotel guests and assisted with their needs.
 Schuled as need to accommodate hotel occupancy.
 Handled cash.
PROFESSIONAL ORGANIZATIONS AND AFFILIATIONS
Concierge
PROFESSIONAL DEVELOPMENT
Director of Front Office Training

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Brent Shives Resume

  • 1. CONTINUED … BRENTON SHIVES 14601 Honeycomb Dr. Leander TX, 78641 512-786-3027 EXECUTIVE SUMMARY COMMITMENT | DRIVE | INTEGRITY A professional with 11 plus years in the hospitality industry. Very knowledgeable of hospitality industry in hotel operations and food and beverage. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. SKILLS / QUALITIES  Positive/Winning Attitude  Computer Literate – Microsoft Office  Opera, Aloha  Self-Starter  Excellent client relationship skills  Determined  Strong Customer Focus  Build / Maintain Professional Relationships  Forecasting  Active Listener  Able to remain calm in stressful situations.  Team Leader and Motivator PROFESSIONAL EXPERIENCE RADISSON AUSTIN February 2008 – June 2015 FOOD AND BEVERAGE MANAGER AND FRONT OFFICE Front office, Overnight Manager and Housekeeping department by developing and implementing strategies and services. Managed Chavez Restaurant and daily operations.  Creates the first impression by supervising the door, bell, parking, concierge, front office areas and Executive Housekeeping.  Plans and coordinates hotel housing, activities by working closely with Sales, Catering, Housekeeping and other departments.  Financial and departmental budget.  Customer satisfaction and loyalty goals.  Develops and implements processed and procedures for assigned departments  Prepares and analysed reports in order to develop and informative database for decision making and to communicate upcoming business throughout the hotel.  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve  Uses teamwork to support guests and employee.  Achievement of employee satisfaction and retention goals for department  Inspects rooms and public space areas  Determines appropriates staffing levels for forecasted business and schedules employees accordingly.  Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.  Monitors assigned departments with compliance to safety standards.  Coordinates room availability with the Front Office Manager  Recruits and selects qualified candidates  Provides employees with the orientation and ongoing training needed to understand expectations and perform job responsibilities.  Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential.
  • 2.  Focus on hotel’s annual goals.  Manage the operation of the restaurant.  Develop and implement special promotions  Increase sales by coaching employees on effective sales techniques.  Maximize productivity by using forecasting techniques  Manage the food and beverage service  Inspect restaurant on an on-going basis and takes appropriate steps to infuse facility’s meet or exceed the hotels standard.  Lead staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items.  Overnight manager duties. Provides direction and coordination for hotel personnel in the absence of the General Manager or Rooms Manager as required.  Assumes responsibility for supervision in the absence of departmental heads, communicated daily with department heads regarding areas of concern.  Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily.  Assures full security for customers, hotel personnel and property by working closely with Hotel Security  Represents hotel in contact with general public. ACHIEVEMENTS:  Manager of the Year 2014 – Radisson Austin  Numerous Manager of the Quarter awards – Radisson Austin  Nominated for Manager of the Year – Austin Hotel and Lodging Assocition HILTON AUSTIN January 2005-February 2008 FRONT DRIVE SUPERVISIOR  Managed daily operation of the front drive.  Meet and greet hotel guests and assisted with their needs.  Schuled as need to accommodate hotel occupancy.  Handled cash. PROFESSIONAL ORGANIZATIONS AND AFFILIATIONS Concierge PROFESSIONAL DEVELOPMENT Director of Front Office Training