1. Sue Ellen Seefried Jankovich
4005 Cowell Blvd. #508
Davis, CA. 95618
suzieseefried@yahoo.com 1-509-220-9770
PROFESSIONAL EXPERIENCE
SILVERADO RESORT & SPA – Napa California
Wyndham Hotel
Guest Services Seasonal Employee ~ Reservation Agent (September 2015 – Current)
Responsibilities:
Make Reservations by phone & email for future guests (Opera)
Revise existing reservations by guests request
Back up as Operator incoming phone calls by in house guests and outside guests
Provide excellent personalized assistance to guests.
Be able to multi task.
Exceed revenue goals month to month.
HILLTOP LODGING CUISINE AND SPIRITS
Sales Manager (January 2012-July 2, 2015)
Responsibilities included:
Management Team
Sell Catering Venues ~ Group & Team Sales for accommodations meetings, and food &
beverage services.
Marketing Hotel to current and prospective guests for business & pleasure.
Working directly with the owner in determining appropriate sales strategies and targets for
maximizing hotel revenues including guest accommodation revenues, restaurant & meeting and
catering revenues.
Capitalizing on booking group and team travel for special conferences, banquets, and sporting
events related to Washington State University.
Developing relationships and maintaining relationships with Washington State University, local
community businesses, and service organizations.
Researching and monitoring the main local competitors and their strategies.
Develop new marketing strategies that include special events to help attract new business.
Meet and exceed the needs of every hotel guest or group with pristine accommodations and
service.
Manage Front Desk Employees
Overall Scope of Group Sales Growth over 45%
2. JUNIOR ACHIEVEMENT OF THE INLAND NORTHWEST – SPOKANE, WA
President (May 2004-May 2011)
Responsibilities included:
Executive Director of the Inland Northwest
Manage, hire, and train staff.
Planned and executed special events working with the venues coordinating all services with the
site of event.
Management of a twenty-three person Board of Directors.
Recruiting and training over 350 classroom volunteers.
Direct oversight of annual budget and payroll.
Development of marketing strategies and brand awareness.
Maintain and develop regional and local community relationships for future fundraising
opportunities and or volunteer recruitment.
Notable Achievements: Two-year finalist for the Karl Flemke Presidents award, ‘Peak Team
Performance’ award, and granted a Bronze and Silver Leadership award with JA USA
JUNIOR ACHIEVEMENT OF THE INLAND NORTHWEST –SPOKANE, WA
Elementary School Program Manager (March 1999 – May 2004)
Responsibilities included:
Management of elementary school programs throughout the Inland Northwest.
Created partnerships with business and education.
Recruited and trained elementary classroom volunteers and teachers. Programs reach 9-11,000
annually.
Orchestrated school and volunteer recognition.
Other Work Experiences: Developed, Created and implemented:
VIP Red Carpet Travel Program as Corporate Sales Manager of an Independent Hotel.
Cultivated Corporate Travel Customers and Managed Corporate Travel.
Hotel Representative for Travel Conventions.
Volunteer for many community and educational events.
EDUCATION
WASHINGTON STATE UNIVERSITY – PULLMAN, WA Bachelor of Arts – General Studies
COMPUTER SKILLS
Microsoft Office. Excel Photoshop, Publisher, and Opera Reservation System for Hotels, Social Media,
Fax, Copy Machine and Phone System with multiple lines.
APPLICABLE SALES AND MARKETING SKILLS
Building Relationships
Leadership
Art of Negotiation
Customer Service
