1. SHARON HUNT
702-328-8055 • skytrvl@hotmail.com
SUMMARY OF QUALIFICATIONS
Energetic, goal oriented and results driven Customer Service Professional with over 15 years in call
centers and hospitality and tourism industry. Demonstrates solid interpersonal communications, and
problem solving skills. Passionate about exemplary customer service, coaching and development for
employees, while successfully achieving company goals and objectives. Currently seeking an opportunity to
utilize, learn and develop new skills to contribute to a team where I can make a positive impact.
● Customer Service
● Data Entry/Accuracy
● Problem Solving
● Excellent written communication
● Leadership
● Staff Coaching / Training
● Client / Vendors Relations
● Performance Evaluation
WORK EXPERIENCE
Trase Miller Technologies​, Tulsa, OK 2012 to Present
Call Center Support Specialist
● Manage various support calls for all internal and external customers, vendors, and travel
agent inquiries. Provide solutions for escalated issues in an effective and timely manner.
● Manage various incoming email boxes that provide knowledge with everyday operations.
Produce various reports to meet the needs of our internal/external client.
● Provide resolution when the industry is impacted by delays, natural disasters or safety
issues. Work with client and vendors on hotel re-accommodations due to closures,
renovations and over sold situations.
● Provide supervisor support as needed for long and short periods of time. Including team
management, coaching, attendance and escalations.
Vayama Product 2012 to 2014
American Airlines Vacations 2014 to 2014
Visa Signature 2014 to 2015
Supervisor Intern 2014 to Present
AAV CCS Specialist 2014 to Present
Tulsa Public Schools​, Tulsa, OK 2008 to 2012
Child Nutrition Manager
● Manage all aspects of daily operations. Develop and Implement organizational policies and
procedures. Abide by Health Department, State and Federal guidelines along with company
policies.
● Team development, and coaching.
● Inventory Control, ordering all goods, frozen, dry, ala cart and produce.
● Manage a team of six and prepared over three thousand meals a week.
Frontier Airlines/Lynx​, Las Vegas, NV/Tulsa, OK 2006 to 2008
Customer Service Supervisor/Station Manager Interim
● Perform all aspects of the Airline/Airport Operations to include ticketing, passenger
check-in, gate management, operations, baggage services, and one on one customer
problem solving.
● Conducted accounts payable, accounts receivable, payroll, training and scheduled all
employee certifications.

2. EDUCATION
AS/Emphasis Human Relations​, Tulsa Community College, Tulsa, OK May 1991
Accounting Degree
SABRE​, American Airlines Travel Academy, Dallas/Ft. Worth, TX November 1994
COMPUTER SKILLS
● SABRE/Amadeus/World Span
● Call Copy
● Switchfly
● Jostle
● Google Business Applications
● Microsoft Office/Excel~2010
● 60 + WPM
Achievements/Recognition
● Supervisor Intern program
● Visa Concierge Program
● Perfect Attendance
● Trase Miller Engagement Committee
● Employee of the Month
● Employee of the Year
● Certifications in multiple destinations