Rooms Director Operations Hotel - Resume Michael VanWynsberghe

1. Michael Van Wynsberghe
864-451-3350
michael.vanwynsberghe@gmail.com
Director of Rooms / Director of Operations
Results oriented executive management in; revenue generation, sales, budgeting,
accounting, human resource management, payroll and expense control. Full P&L
accountability to ensure profit maximization and subsequent profitability to
ownership. Creates an environment of positive service delivery, efficient systems
management and dedicated to associate development. Provides a culture of
success with proven leadership as Director of Rooms Division and Director of
Operations with Peabody Hotel Group and Hilton Worldwide. General Manager of
upscale Homewood Suites by Hilton.
***********************
Revenue Management & Sales Strategies
Expense Control & Labor Cost Efficiencies
Hotel Accounting & Full P&L Responsibility
Service Excellence in FOUR STAR * FOUR DIAMOND Hotel
Product Quality & Quality Assurance in FOUR STAR * FOUR DIAMOND Hotel
Associate Training * Development

2. Michael Van Wynsberghe
864-451-3350
michael.vanwynsberghe@gmail.com
Director of Rooms / Director of Operations
Results oriented executive management in; revenue generation, sales, budgeting,
accounting, human resource management, payroll and expense control. Full P&L
accountability to ensure profit maximization and subsequent profitability to
ownership. Creates an environment of positive service delivery, efficient systems
management and dedicated to associate development. Provides a culture of
success with proven leadership as Director of Rooms Division and Director of
Operations with Peabody Hotel Group and Hilton Worldwide. General Manager of
upscale Homewood Suites by Hilton.
***********************
Revenue Management & Sales Strategies
Expense Control & Labor Cost Efficiencies
Hotel Accounting & Full P&L Responsibility
Service Excellence in FOUR STAR * FOUR DIAMOND Hotel
Product Quality & Quality Assurance in FOUR STAR * FOUR DIAMOND Hotel
Associate Training * Development

3. Director of Rooms / Assistant General Manager
April 1996 – September 2010
Hilton Greenville - Greenville, SC
256 Room Upscale Hotel, 12,000 sq. ft. Meeting Space,
Vercitti Restaurant Italiano
Picture or Graph here
Before
• Peabody Hotel Group owned & managed. Committed to Service & Product Quality.
• Hilton Worldwide - Voice of the Customer Ranking in 2010 - Top 10 Award.
• Hilton Worldwide – Hotel Ranking #1 in cleanliness & #10 in service in 2010.
• Recognized by Hilton Worldwide with six consecutive Performance Excellence Awards.
• Recognized by Peabody Hotel Group as Hotel of the year in 1999 & 2005.
• Achieved market mix of 35% transient, 35% corporate & group.
• Achieved business partnerships with; BMW North America, Michelin North America, Flour Corp, General Electric, Hubbell Lighting.
• Achieved Host Hotel for City Wide groups; BMW Product Launch, BMW Golf Classic, Bass Pro Shops, BiLo Golf Classic, Fluor Golf Classic,
Medalist Sports & Amway Worldwide.
• Appointed Rooms Division Director / Assistant General Manager 1996 – 2008 promoted from The Peabody Orlando.
• Director of Operations / Assistant General Manager 2008 – 2010 promoted 2008 with elimination of F&B Director due to down economy.
• www.greenvillesc.hilton.com www.peabodyhotelgroup.com

4. Housekeeping Operations Director
August 1991 – April 1996
The Peabody Orlando Hotel – Orlando, FL
891 Room Upscale Convention Resort with 150,000 sq. ft. Meeting Space
• Achieved Four Star * Four Diamond Award for 10 years during my tenure. Currently at 26 years running.
• Received every industry award in the Hotel & Meetings categories.
• Recognized by Preferred Hotels Worldwide for consistently achieving inspection scores of 98.9% or greater.
• Responsible for cleanliness & maintenance of rooms, public areas, laundry, dry-cleaning, uniform distribution and all
facilities to include six restaurants/lounges, event space, recreation areas, pool areas, fitness center, spa and back of
house facilities.
• Responsible for ordering & maintaining inventories of guest supplies, linen & terry, laundry & cleaning chemicals.
• Responsible for budgeting departmental labor and direct expenses, FF&E and capital expenditures for a complex
operating environment.
• Responsible for the selection, hiring, training, coaching & counseling of a staff of 200+ team members.
• Managed staff of 8 managers , 16 supervisors & 190 team members maintaining a 45% or less annual turnover ratio.
• www.peabodyorlando.com www.preferredhotelgroup.com http://www.phg.net

5. Director of Front Office
July 1986 – April 1996
The Peabody Orlando Hotel- Orlando, FL
891 Room Upscale Convention Resort with 150,000 sq. ft.
Meeting Space
• Member of hotel pre-opening team ; sales blitz to present brand to the Orlando area,
mass hire of 1,200 team members, building punch to achieve certificate of occupancy.
Developed opening Front Office policy & procedure with subsequent training of Front Office
and Guest Services team members to include; Front Desk, Reservations, PBX, Bell Services,
Valet Parking and Concierge.
• Responsible for the selection, hiring and staffing of all Front Office areas to include training,
coaching & counseling. Developed team members to select departmental managers and
supervisors.
• Achieved and maintained Four Star * Four Diamond Awards.
• Achieved Preferred Hotels Worldwide service audit score of 99.1% or better during tenure prior to promotion with in hotel.
• www.peabodyorlando.com www.preferredhotelgroup.com http://www.phg.net
•

6. General Manager
December 2010 – September 2011
Homewood Suites By Hilton - Greenville, SC
110 Room - Upscale All Suite Hotel, Lodge & 1,200 sq. ft. Meeting Space
• Increased and maintained REVPAR Ranking from 3 of 7 to 1 of 7 in first three
quarters of 2011.
• Increase Trip Advisor Ranking from 5 of 61 hotels to 2 of 63 hotels in first of three
quarters in 2011. Did fluctuate between 2nd and 3rd in first 6 months before securing a
solid #2 ranking.
• Produced a 52% GOP to ownership with full P&L Responsibility.
• Collected or settled outstanding Accounts Receivables in first 90 days, some accounts
outstanding of over one year.
• Reconciled Accounts Payables outstanding accounts putting hotel in delinquent status
interrupting delivery of supplies.
• Set new Revenue Management strategies increase length of stay of 5+ nights to 51%
of occupancy through creating partnership accounts with Director of Sales and
targeting local corporate clients previously worked with at the Hilton.
• Achieved Top 10 Award in 1st and 2nd quarters 2011 in Housekeeping & Maintenance
departments of 305 Homewood Suites Hotels.
• http://www.greenville.homewoodsuites.com

7. Michael Van Wynsberghe
Director of Rooms / Director of Operations
Education
Holy Cross College, Notre Dame, Indiana http://www.hcc-nd.edu/
AS Business Administration & Management – Concentration in Behavioral
Psychology
Indiana University, Bloomington, Indiana http://www.iub.edu/
BS Business Administration & Management – Concentration in Behavioral
Psychology

8. Michael Van Wynsberghe
Director of Rooms/ Director of Operations
864-451-3350
michael.vanwynsberghe@gmail.com In Transition and
Seeking Opportunities
1. Experienced hotel Rooms Director / Director of Operations who achieves results through the
education and training of team members. Creates a culture of positive service delivery by
building team member loyalty through honest communications of goals and expectations.
2. Strong accounting skills and full P&L responsibility. A complete understanding how business
practices impact profitability and an ability to communicate and educate team members on
basic business principles by relating to their home accounting and personal finances.
Transparency on how a hotel works to the team members.
3. Honesty, Integrity, Hard Working and dedicated. Maintains and inspires the team to always be
upbeat, positive and professional to our guests and each other. Hands on management style
and believes in setting the personal standard; Service, Product Quality and a Commitment to
Excellence.
Searching for a Hotel Rooms Division Director or Hotel Director of Operations position in an
upscale hotel environment with an established company with a focus on service excellence and
superior product quality.
Forward leads to: michael.vanwynsberghe@gmail.com
Cell: 864.451.3350