1. Jordan Starnes
305 Crown Empire Court Simpsonville, SC 29681
Cell: 843-592-9300 - jordan.starnes@ymail.com
Summary
I am a Hospitality Professional with expertise in hotels and resorts. I strive to be a prestigious leader in the hotel industry
with a goal to become a General Manager, and eventually developing into an Operations Manager.
Highlights
-Team management -OnQ PMsoftware proficiency
-Meticulous attention to detail -IQWare software proficiency
-Focused on customer satisfaction -Training and development
-Deadline-oriented -Scheduling
Experience
Choice Hotels International
Greenville, South Carolina
Guest Service/Operations MaintStay Suites, Comfort Suites, Quality Inn & Suite Nov 2014-Present
 operations of Front Desk
 Assisted General Manager with daily operations of hotels.
 Registered guests, took reservations, provided room keys to guests and answered all phone calls from outside the
hotel and in house guests
.
Hilton Worldwide
Myrtle Beach, South Carolina
Night Resort Manager Embassy Suites Feb 2014-Nov 2014
 Oversaw operations of Front Desk and Concierge, Bell/Valet
 Assisted with the scheduling and training of staff members
 Registered guests, took reservations, provided room keys to guests and answered all phone calls from outside the
hotel and in house guests
 Tours guest rooms and hotel to ensure all brand standards were in place.

2. Brittain Resort Management
Myrtle Beach, South Carolina
Night Resort Manager Dunes Village Resort Jan 2013-Feb 2014
 Responsible for directing and overseeing all resort operations during the night shift to support the continuing effort to
deliver outstanding guest service and financial profitability of the resort
 Directed and oversaw all hotel operations during the night shift to ensure guest satisfaction and safety on propertyof
495 condo units
 Monitored and assessed service and satisfaction trends, evaluated and addressed issues and made improvement
accordingly
 Preformed Manager on Duty and on behalf of the General Manager in his absence
 Inspected hotel interior and exterior to ensure the property and facilities were functional and presentable to
establishedstandards and safe for guests and team members
 Oversaw preparation of daily summary reports
 Monitored and developed team member performance to include, but not limited to, providing supervision,
scheduling,assigning nightly work, conducting training, conducting counseling and evaluations, and delivering
recognition and rewards

Asst. Guest Service ManagerDunes Village Resort Aug 2012- Jan 2013
 Oversaw operations of Front Desk, Bellmen/Valet, Security and Resort Water Park Staff
 Successfully managed the activities of 13 team members in multiple locations
 Interviewed, hired and trained new customer service representatives
Task Force Manager Brittain Resort Mgmt Apr 2012- Aug 2012
 Trained in all areas of Resort Management Operations: Guest Services, Front Desk, Housekeeping,
 Engineering, Food and Beverage and Accounting
 I was assigned special projects within the company at four of our resorts to ensure policies were in place and
beingfollowed to standard
 Preformed pre-internal audits for 4 properties
 Assisted with the following properties Dunes Village Resort, Palmetto Shores Resort, Atlantica Resort, MonareyBay
and The Patio Café and Bar
Night Manager Palmetto Shores Resort Jul 2011- Apr 2012
 Responsible for directing and overseeing all hotel operations during the night shift to support the continuing effort to
deliver outstanding guest service and financial profitability of the hotel
 Directed and oversaw all hotel operations during the night shift to ensure guest satisfaction and safety
 Inspected hotel interior and exterior to ensure the property and facilities were functional and up to hotel standard
Night Auditor Dunes Village Resort Mar 2011- May 2011
 Registered guests, took reservations, provided room keys to guests and answered all phone calls from outside
thehotel and in house guests
 Ran software programs that the hotel used to reconcile the bank deposits and cash on hand
 Processed all credit card transactions and prepared all reports for the hotel manager before the next morning
 Checked deposits and made sure they are all correct and match the hotel cash and credit reports
 Additionally, prepared check-out reports for each guest who is scheduled to depart the following day

3. Building Manager Dunes Village Resort Jul 2010- Mar 2011
 Oversaw 125 employees and 20 supervisors, made schedules, and performed weekly payroll duties
 Oversaw and took care of housekeeping tasks, reported maintenance issues on a day to day basis and handled 495
rooms within two buildings
 Documented attendance and gave written counseling, trained and coached employees, and held daily meetings to
ensure standards were understood and followed
 Handled day-to-day management tasks to make sure everything was operating correctly and completed the end of
daypaperwork when all tasks were completed

FPIMBEntertainment LLC
Myrtle Beach, South Carolina
Merchandise Manager Freestyle Music Park Mar 2009- Jan 2010
 I hired, in-processed and trained all new merchandise employees as well as made schedules, performed weekly
payroll duties, and oversaw 40 employees and 6 supervisors
 Performed audits, took care of cash control duties and inventoried merchandise
 I assisted with the re-branding and opening of Freestyle Music Park
 Documented attendance and gave written counseling and/or termination when needed
 Reviewed per caps daily and make sure team members were working to meet daily goals within the department