1. ALEXANDRA SOBRINO
SOBRINO.ALEX@YAHOO.COM I 210-250-0663 I LINKEDIN.COM/IN/ALEXANDRA-SOBRINO
CUSTOMER SERVICE & SALES SPECIALIST
Insurance Quotes & Upselling • Team Leadership • 3 Years in Customer Service • Event Planning •
Sales • Retail • Top Performer
Retail Customer Service Event Planning & Coordination
Employee Leadership Insurance Customer Service
Call Transfer Proficiency Employee Engagement
Rebuttal Proficiency People Person
PROFESSIONAL EXPERIENCE
Allstate - Customer Contact Center 2015–2016
Engagement Team Captain San Antonio, TX
Outbound and Inbound Call Agent
Customer Service Representative
Started as Outbound/Inbound CSR for Allstate through contractor Kelly Services. Promoted
quickly to a engagement specialist position followed by captain based on strong attendance,
high call metrics, and high individual performance. Notable achievements:
▪ Won “Daily Top Performer” award many times and consistently made the top
monthly performer list
▪ Near perfect attendance record, perfect attendance for consecutive 5
months
▪ Achieved high call transfer rates and consistently passed required individual
metric goals
▪ Reduced absenteeism with strategies to engage and retain high quality
employees.
▪ Implemented new activities for keeping employees engaged during call waiting time
▪ Coordinated weekly or daily events for employees and management off the phone
Born Winner Sales 2015–2015
Outside Sales Specialist San Antonio, TX

2. Door to door sales for Time Warner Cable through Born Winner Sales. Managed
customer accounts, placed orders, consistent weekly sales. Responsibilities included door to
door sales as a sales representative, placing orders through the call center, submitting work
order forms, and managing customer accounts.
Target 2014–2015
Guest Service Desk Specialist San Antonio, TX
Fitting Room Operator
Cashier
Quickly promoted from being a cashier to fitting room operator and guest
service desk specialist. Responsibilities included running the guest service desk,
assisting guests with exceptional customer service, collecting carts outside, managing work
breaks, stocking supplies, answering and redirecting phone calls to the store, running the
fitting room, cashiering, selling credit/debit cards, and assisting store preparation during
closing.
EDUCATION
San Antonio College, San Antonio, TX (2014 - current)
Major: Computer Science - Software Engineering
University of Texas of the Permian Basin, Odessa, TX (2010 - 2013)
TECHNOLOGY SKILLS
Computer proficiency including Apple and Windows operating systems
• Word, Excel, Powerpoint, Photoshop
• Java programming
• Proven ability to learn and operate software applications quickly