1. Ender A. Alban
376 Truman Street • Bridgeport, CT 06606 • 203-455-7012 • endalban@yahoo.com
Janitorial Operation Manager
Skillful and dynamic professional with more than 10 years of progressive leadership experience.
— Key Qualifications —
 Demonstrated success communicating effectively at all levels; bilingual in English and Spanish.
 Adept at leading and developing strong teams capable of achieving goals and objectives set before them.
 Proven ability to manage multiple tasks simultaneously, prioritizing each for maximum effectiveness.
Professional Experience
ABM – Fairfield, CT/Fairfield University
OPERATIONS MANAGER, 2012 to Present
Oversee the Janitorial Operation of Fairfield University including scheduling, appliance and equipment repair/maintenance,
tracking and reporting hours to the payroll department, and ensuring that all tasks are completed on time and with high
quality standards. Train, mentor, and coach team members, providing performance feedback to promote professional
growth and development. Encourage open lines of communication between team members, supervisors, and management.
Maintain appropriate inventory of supplies and request needed supplies on a monthly basis.
Key Contributions:
 Drive revenue by providing excellent customer service and selling additional cleaning services.
PBM – Stamford, CT
JANITORIAL OPERATION MANAGER, 2009 to 2012
Collaborated with the night supervisor’s team to ensure that high work quality standards were consistently met. Provided
solid leadership to team members, resolving problems quickly, training new hires, and reporting weekly hours to the
Operation Manager. Supported the Operation Manager by scheduling employees, preparing reports, and overseeing
employee performance.
Key Contributions:
 Minimized accidents and injuries by consistently adhering to all safety standards and regulations.
HRG North America – Shelton, CT
CORPORATE TRAVEL CONSULTANT, 2007 to 2009
Provided world-class service to corporate, leisure, and group travel clients by identifying client needs and aiding clients with
passport and visa matters. Arranged meetings and conference rooms, booked airline tickets and rental cars, and arranged
for overnight accommodation at both domestic and international destinations.
Key Contributions:
 Ensured client satisfaction by following all corporate clients’ budget and travel guidelines prior to ticket purchase.
Alcan Cebal Americas – Norwalk, CT
ASSISTANT TRAVEL MANAGER, 2002 to 2006
Successfully managed daily operations of company travel department including maintaining budgets, travel approvals,
assisting with booking flights and itineraries, and produced a quarterly travel report for corporate headquarters.
Key Contributions:
 Skillfully negotiated rates with airlines, car rentals, hotels, and other vendors to ensure the best rates.
Educational Background
Connecticut Academy of Travel (Norwalk, CT), Travel Certificate; Certified ASTA Travel Correspondent
Professional Development: 10 hour OSHA Certification
Technology: MS Office Suite, Sabre Booking System, Apollo Booking System