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P H O N E ( 2 6 7 ) 2 9 8 - 7 8 5 9 ( C ) ( 6 1 0 ) 7 8 9 - 1 5 8 8 ( H ) • E - M A I L M A N D A J O N E S 1 @ G M A I L . C O M
A M A N D A J O N E S
PERSONAL SUMMARY
An outgoing, dynamic and sales focused professional who has a relentless drive
to deliver more than just results. Amanda has a track record of effectively leading
and managing all aspects of a hotel, and of making guests feel cared for, valued,
and respected. As a true hands on leader, she is not afraid to jump in and assist
wherever she is needed, and will do everything she can to deliver results that will
contribute to the overall mission and success of the company. She possesses an
analytical and expedient approach to problem solving which always results in a
win/win resolution for all parties. She has the self-assurance that enables goals to
be achieved, and is constantly looking for way to save on time and money for the
hotel.
Recent Achievements
• Increased TripAdvisor Ranking to from #6 of 7 to #1 of 7
• Received the 2014 Employee Engagement Award with a 93% overall rating,
highest of 17 properties
• Received the 2015 25% Travel Pass Enrollment Award
• Successfully lead team through August 2012 brand conversion as well as 2013
-2014 10 million dollar renovation
• Delivered exceptional service resulting in a 2015 Guest Satisfaction score of 90.8,
highest in the Northeast and 1.3 points higher than Sonesta ES brand average
EDUCATION
2004-2009 Cheyney University Cheyney,PA
Bachelor of Science in Hotel, Restaurant & Tourism Management
WORK EXPERIENCE
Nov 2011- Current Sonesta ES Suites Malvern, PA
Operations Manager
Using hotel resources to maximize guests’ satisfaction & optimize revenues
Ensuring the accurate and timely submission of payroll data to the corporate
office.
Commentary
P & L Statements
Forecasting
Ensuring the Food & Beverage runs properly on a daily basis and in
compliance with all food safety guidelines
Conduct disciplinary actions against staff, including terminations.
Achieving guest satisfaction and membership goals
2. Ensure all AP and AR accounts are processed in timely manner
Working with housekeeping department in training process decreasing
number of minuets per room
Balance checkbook to ensure we are staying within monthly budget
Model and encourage positive and professional communication between
staff and management.
Comply with federal, state and local laws regarding health, safety and alcohol
services.
Function as a liaison between front desk and other departments in order to
maintain a healthy work environment
Make sure there is a speedy resolution to any problem that may arise
Mar 2010- Sept 2011 Hilton Garden Inn Philadelphia, PA
Executive Administrative Assistant/Front Office Supervisor
Maintain confidentiality in all aspects of client, staff and agency information
Maintain calendar to coordinate work flow and meetings
Create and modify documents such as invoice, reports, memos, letters, and
financial statements using word processing, and spreadsheets
Coordinate and direct office services, such as records, budget preparation,
personnel and housekeeping.
To carry out the day to day administration of the front office, including
answering telephones, emails, and distribution of posts.
Compilation and reviewing of daily reports, logs and lists
Ensure that high standards are delivered to the guests
Make sure there is a speedy resolution to any problems that may arise
Jul 2008- Dec 2009 Babies R Us Springfield, PA
Customer Service Representative
Mar 2006- July 2008 Applebee’s Havertown, PA
Car side/Hostess
Aug 2005- Dec 2005 EPCOT at Walt Disney World Orlando, FL
Outdoor Food & Beverage/Hostess(Co-Op)
COMMUNITY ACTIVITIES/EXTRACURRICULAR ACTIVITIES/ CERTIFCATIONS/
PROGAMS USED
Positive Effect Outreach Ministry(HIV/AIDS)
National Society of Minorities in Hospitality- Chapter President
ServSafe Certification exp. 2017
