1. Curriculum vitae
PERSONAL INFORMATION Motasem Gharaibeh
Amman (Jordan)
+962-7 9910 9957
gharaibeh.motasem@gmail.com
WORK EXPERIENCE
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03/2014–Present Account Manager
Amana Tourism Services (Munir Sukhtian Group)
Al-Wakalat Street, Amman (Jordan), Amman (Jordan)
Duties and achievements:
▪ Managing a portfolio of multiple accounts within different business sectors.
▪ Stabilize business by targeting customer satisfaction for the current customers.
▪ Leading business growth within profitable potential markets, through market segmentation that
leads to attracting new customers.
▪ Follow up tender announcements and prepare/submit technical and financial offers up to the
declaration of results.
▪ Close deals with new clients.
▪ Monitoring day to day operations through precise follow up and generating necessary reports.
▪ Build and maintain strong, long-lasting customer relationships.
▪ Facilitating internal and external communications with the aim of providing best customer service.
▪ Prepared business and yearly plans.
▪ Prepared annual budget for the company.
▪ Control invoicing system and follow up on collection process from customers.
Business or sector Tourism Industry
02/2012–03/2014 Corporate Account Representative
Amana Tourism Services, Amman (Jordan)
▪ Customer Service.
▪ Online Ticketing.
▪ Hotel Bookings;
▪ Corresponded with clients to ensure the fulfilment of their requirements.
▪ Attended internal meetings.
▪ Delivering ideas and final services to clients for review.
▪ Supplied Project Manager and Head of team/department with the required reports.
▪ Developed communication process with the existing customers.
▪ Developed business acumen and incites.

2. EDUCATION AND TRAINING
PERSONAL SKILLS
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10/2007–06/2011 Bachelor of Hospitality & Tourism Management
Philadelphia University, Amman (Jordan)
Mother tongue(s) Arabic
Other language(s) UNDERSTANDING
SPEAKING WRITING
Listening Reading
English Very Good Very Good Very Good Very Good
Job-related skills ▪ Strong presentation and negotiation skills.
▪ Confidence and a persuasive manner.
▪ Customer service skills.
▪ Tight organizational and time management skills.
▪ Great business sense and the ability to work to budgets.
▪ Commercial awareness.
▪ Ability to work under pressure.
▪ Excellent analytical skills.
▪ Interpersonal skills.
▪ Ability to manage multiple projects at a time while paying strict attention to detail.
Computer skills ▪ Excellent command of Microsoft Office Tools (Word, Excel, PowerPoint, Access and Outlook).
▪ General Computer Skills.