1. Bob Jordan
304 Lakebrink Drive
Nashville, Tennessee 37204
615.290.8024
jordanbp@live.com
Objective
To show that I am a High-energy person that can successfully build and motivating
a dynamic team. Cultivate company culture in which staff members feel comfortable
voicing questions and concerns, as well as contributing new ideas that drive company
growth financially and market presence.
Work Experience
May 2009 – Present
Area Sales Manager/Assistant Revenue Manager – Pinnacle Hospitality Partners
Hampton Inn & Suites Opryland, Holiday Inn Express & Suites Opryland, Holiday Inn Express West Nashville,
Home2 by Hilton Nashville Airport
September 2008 – May 2009
Executive Housekeeper – Pinnacle Hospitality Partners
Hampton Inn & Suites Opryland
Sell hotel guestrooms, groups, catering services, and banquet facilities through direct client contact
to maximize total rooms revenues and profits for 2 new hotels in the Opryland area, 1 hotel in west
Nashville a new Hilton product in the airport market.
Responsible for individual travel including knowledge and experience in consortium, business travel,
FIT and wholesale markets.
Establish client base of organizations, associations, social, and corporate businesses through direct
inside sales effort for the purpose of securing business for the hotel to ensure that predetermined
sales expectations are met and exceeded.
Develop and maintain relationships with key clients in order to produce group and/ or convention
business.
Negotiate guest room rates, meeting room rental, function space, and hotel services within approved
booking guidelines.
Confirm in writing to the client all requirements via sales contracts and proposals.
Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance
with company and property policies and procedures.
Assist the Director of Sales with the implementation and achievement of the Sales Marketing plan
through Revenue Management.
Attend and represent each hotel weekly to review market share, rates and trends.
Respond quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Maintained #1 and #2 in Market share for 5 years in the Opryland area.
September 2007 – August 2008
Executive Housekeeper, Hotel Indigo, West End, Nashville
Solid understanding of housekeeping and laundry supplies.
Teach employees the importance of how to greet guests and courteously solve guest requests.
See that inspection and preventative maintenance programs are maintained. Work closely with all
other departments and inspect rooms daily.
Purchasing linens and supplies working closely with vendors to assure proper pricing. Proven track
record of promoting a team atmosphere and the ability to lead by example.
Ability to inspire, train and develop people. Excellent listening skills. Build morale and uses a "hands
on" approach to management. Instill a great guest service attitude in all employees.
Create courteous, friendly, professional work environment. Able to work with limited support.
Work nights, weekends and holidays.
Plan and conduct staff meetings on a regular basis. Maintain above average cleanliness scores
according to Holiday Inn guest view satisfaction.
Supervisor II Fraud Prevention
October 2000 – April 2007 Fidelity Information Services, Saint Petersburg, Florida
General Customer Service for 6 years.
Managed teams from 20 to 50 agents both in General Customer Service and Fraud Prevention.
Familiar with KRONOS, IEX, CMS, DIALER SYSTEMS, and all Microsoft Systems.
Responsible for Attrition, budgeting, DSR, ASA, and Service Levels. Scheduling. Training.
Hiring as well as involved directly with termination. Coaching and development.
Yearly/Monthly/Weekly/Daily reviews. Team Meetings. Development of Team Leads. Monthly
incentives.
Traveling General Manager/General Manager
February 1998 – October 2000 Sumner Suites/Amerisuites, Atlanta/Tampa, Georgia/Florida
Sumner Suites: Travel and relieve General Manager's for vacations.
AmeriSuites: Management and cost control of a new concept boutique hotel.
Revenue Management. Housekeeping including new product of 2 story suites.
All aspects of sales including inside, outside sales.
This resume is property of Hospitality Careers Online
2. General Manager
May 1996 – July 2000 Hampton Inn, Stone Mountain, Georgia
Oversee a franchised hotel including 127 rooms in a tourist area.
Upholding the 100% Guarantee through intensive hiring and training.
Intensive Engineering program.
Sales both inside and outside.
Maintain integrity through being in the top 10 hotels amongst 800 Hampton Inns.
Minimize attrition through continuing training and development.
Attrition was reported to less than 3%.
All aspects of Revenue Management through the Director of sales and Assistant General Manager.
Executive Housekeeper
January 1990 – March 1996 Embassy Suites, Overland Park, Kansas
Started my career as a Front Desk Clerk and the opening of the 1
st
all suite hotel.
*Promoted to Controller Responsible for all accounting and budgeting.
All Food and Beverage reporting. Accounts Receivable and Payable. Payroll.
*Promoted to Executive Housekeeper Management of a staff of 21 housekeepers.
Ordering and Inventory. Uphold the 100% guarantee through passing 3 inspections through
corporate.
Cleanliness of all Food and Beverage outlets including conference rooms.
Education
Maranatha Academy, Kansas City, Kansas
High School
Skills
Fluent in all Microsoft Systems, Excellent Communication Skills, Kronos, CMS, IEX, Dialer Systems, System 21,
Opera PMS System, ONQ, Sales & Events.
This resume is property of Hospitality Careers Online
