1. 619 Schuyler Ave. Apt. 104
Lyndhurst, NJ 07071
Cell:347-481-7289
Home: 201-528-7332
Email:MOlivo126@gmail.com
MELISSA OLIVO
SUMMARY AND
OBJECTIVE
Dedicated and passionate hospitality professional with over eleven years of
progressive experience within the Front Office and Rooms Division. Currently
seeking to expand on current night audit and accounting experience within the
finance department.
SKILLS & ABILITIES Property Management Systems: Opera,Fosse, Pegasus, Holidex, and Protobase.
Highly experienced with Microsoft Office. Fluent in Spanish.
EXPERIENCE FAIRFIELD INN & SUITES BY MARRIOTT TIME SQUARE/ NEW YORK, NY
Front Office Supervisor
Dec. 2013- Present
 Coordinate front office schedule based on labor budget and occupancy forecast.
 Superior in guest relations and mitigate service issues to increase guest retention.
 Lead the team to provide outstanding guest services to maintain above brand
expectations in service rankings.
 Establish a warm and welcoming first impression by maintaining a presence at front
entrance and lobby area.
 Manage group master and direct billing accounts; Collect and post advance deposits
timely, arrange proper billing set-ups for third party reservations, minimize
outstanding balances and payment discrepancies.
 Yield management - balance room inventory to maximize sell-out efficiency
throughout various seasonal tourism patterns.
FAIRFIELD INN & SUITES BY MARRIOTT PENN STATION / NEW YORK NY
Front Desk Agent/ Housekeeping Supervisor/ Opening Team
Feb. 2013-Sept. 2013
 Part of an opening team as well as maintained a 95% Guest Services Survey score.
 Monitored and assisted in high call volumes daily.
 Prepared for all arriving guests; assigned rooms to Priority Members, loyal guests, as
well as guest’s special requests prior to arrival.
 Assisted managers with major tasks; guest relations, processed monetary
compensation, and posted virtual credit cards for third-party clients such as Orbitz,
Expedia, and Travelocity.
 Cross-trained in rooms division as housekeeping supervisor – assigned room
attendants to designated floors, allocated rooms, room inspection, updated room
inventory status.

2. JFK PLAZA HOTEL / QUEENS NY
Front Office Supervisor
Apr. 2010 – Jun. 2011
 Ensured opening and closing duties were completed timely.
 Established operational goals on a day-to-day basis to improve the guest experience.
Trained all new-hires on PMS, and essential checklist duties.
 Purchased guest amenities and supplies for rooms division.
 Assisted general manager and ownership with managing payroll and renovation.
EARLIER EXPERIENCE
EDUCATION
WESTGATE VACATION VILLAS / ORLANDO FL
Front Desk Agent
Jun. 2008 –Oct. 2009
HOLIDAY INN JFK/ QUEENS NY
Front Desk Agent / PBX Operator
Feb. 2004 – Mar. 2006
HOLIDAY INN EXPRESS JFK/ QUEENS NY
Night Audit Supervisor
Mar. 2003 – Feb. 2008
UNIVERSITY OF PHOENIX – JERSEY CITY CAMPUS, NJ / 2012- 2016 (EXPECTED)
Bachelors of Science in Business Management with a concentration in Finance