This document discusses theories of intelligence and emotional intelligence. It defines intelligence as the ability to learn, reason, and problem solve. While IQ measures cognitive abilities, emotional intelligence involves self-awareness, managing emotions, and social skills. The document examines models of emotional intelligence proposed by Mayer and Salovey, Bar-On, and Goleman. It describes Gardner's theory of multiple intelligences including interpersonal and intrapersonal skills. The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) is presented as an ability-based measure of emotional intelligence involving identifying, using, understanding and managing emotions.
The presentation basically covers the aspect of Emotional Quotient (EQ) with Intelligence Quotient (IQ). The business world and corporates are giving same amount of importance to both the aspects for increasing their employees working efficiency. The ppt covers the points of increasing the EQ and ways of maintaining it.
Although the study of emotional intelligence is no longer a new topic, many people are still unaware of what EI is. This presentation provides clarification on the subject of emotional intelligence and includes several easy to understand definitions.
The presentation basically covers the aspect of Emotional Quotient (EQ) with Intelligence Quotient (IQ). The business world and corporates are giving same amount of importance to both the aspects for increasing their employees working efficiency. The ppt covers the points of increasing the EQ and ways of maintaining it.
Although the study of emotional intelligence is no longer a new topic, many people are still unaware of what EI is. This presentation provides clarification on the subject of emotional intelligence and includes several easy to understand definitions.
Emotional intelligence taps into a fundamental element of human behaviour that is distinct from your intellect.The communication between your emotional and rational ?brains? is the physical source of emotional intelligence.
The pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience.The awareness that emotional intelligence has become an important job skill, even surpassing technical ability, has been growing over the last number of years.As teamwork becomes increasingly important in the workplace, people who are able to understand, get along with and work well with others will become increasingly sought after. Highly emotionally intelligent people have well developed people skills allowing them to develop relationships with a diverse range of personalities and people from various cultures and backgrounds. People who are able to work well with others have sought after attributes in an increasing globalization and evolving diverse workplace.
Emotional intelligence (EI) or emotional quotient (EQ) is the ability of individuals to recognize their own and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior.
An increasing amount of studies have demonstrated that emotional intelligence is essential for workplace success. Understand its relationship within the workplace and get tips on how to implement emotionally intelligent practices in your company with this PowerPoint. Emotional Intelligence PowerPoint Presentation Content slides include topics such as: 6 points on the importance of Emotional Intelligence in the workplace, 6 points on the difference between Emotional Intelligence and IQ, 5 Major categories of EI, 9 tips to improve your emotional intelligence, 13 points on the relationship between EI, Leadership, & Retention, 12 points on EI and Hiring Decisions, 5 slides on the Sales Implications of EI, 5 points on EI and Negotiation, 8 points on EI and Organizational change, 7 points on EI and Decision making, 7 points on EI and mentorships, 11 points on group emotional intelligence, 4 points on the future of EI, 5 slides for final action steps, and much more. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
A presentation on the emotional quotient in management aspectsDhivya Thorapadi
Emotional quotient is an essential part of theory, which one should be practically to be applied in both professional and personal life to overcome problems. An EQ habitant must be a good leader.
Emotional Intelligence is mostly described as the ability to understand one's own feelings, appreciating the feelings of others and the management of these emotions to enhance productive living and social interactions.
A Powerpoint lecture I gave to mental health professionals to improve their own and their clients self care. Enjoy, share, but give me credit and refer others to my blog. WWW.emotionalfitnesstraining.com
What is Emotional Intelligence. How to develop your Emotional Intelligence.
Presentation made by Philippe Grall, Executive Coach & Trainer.
President of Equilibre Inc.
www.e-quilibre.jp
The OPRA Group have been working with GENOS on Emotional Intelligence (EI) since the early 2000s. This gives us a unique perspective on how EI theory has developed and been applied to maximise organisational success.
The following presentation discusses the basics, and basis, of the GENOS model of EI. This is now the foundation of the award winning leadership programmes offered by OPRA.
2013 IBM Global LGBT Leadership Development WorkshopSarah Siegel
IBM's openly lesbian, gay, bisexual and transgender leaders from 16 countries participated in this workshop, which I co-designed and facilitated with Claudia Brind-Woody, Fred Balboni, John Granger, Silvy Vluggen and Guy Pacitti. I don't know of any corporate leadership development workshop quite like it. It's my hope that by posting the content here freely: a) IBM will be recognized as the thought leader in corporate LGBT leadership development; b) Other corporations will re-purpose it to develop their LGBT leaders. To learn more about how IBM can help your organization with a range of Human Capital consulting needs, contact Tony Tenicela @ tenicela@us.ibm.com.
Emotional intelligence taps into a fundamental element of human behaviour that is distinct from your intellect.The communication between your emotional and rational ?brains? is the physical source of emotional intelligence.
The pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience.The awareness that emotional intelligence has become an important job skill, even surpassing technical ability, has been growing over the last number of years.As teamwork becomes increasingly important in the workplace, people who are able to understand, get along with and work well with others will become increasingly sought after. Highly emotionally intelligent people have well developed people skills allowing them to develop relationships with a diverse range of personalities and people from various cultures and backgrounds. People who are able to work well with others have sought after attributes in an increasing globalization and evolving diverse workplace.
Emotional intelligence (EI) or emotional quotient (EQ) is the ability of individuals to recognize their own and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior.
An increasing amount of studies have demonstrated that emotional intelligence is essential for workplace success. Understand its relationship within the workplace and get tips on how to implement emotionally intelligent practices in your company with this PowerPoint. Emotional Intelligence PowerPoint Presentation Content slides include topics such as: 6 points on the importance of Emotional Intelligence in the workplace, 6 points on the difference between Emotional Intelligence and IQ, 5 Major categories of EI, 9 tips to improve your emotional intelligence, 13 points on the relationship between EI, Leadership, & Retention, 12 points on EI and Hiring Decisions, 5 slides on the Sales Implications of EI, 5 points on EI and Negotiation, 8 points on EI and Organizational change, 7 points on EI and Decision making, 7 points on EI and mentorships, 11 points on group emotional intelligence, 4 points on the future of EI, 5 slides for final action steps, and much more. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
A presentation on the emotional quotient in management aspectsDhivya Thorapadi
Emotional quotient is an essential part of theory, which one should be practically to be applied in both professional and personal life to overcome problems. An EQ habitant must be a good leader.
Emotional Intelligence is mostly described as the ability to understand one's own feelings, appreciating the feelings of others and the management of these emotions to enhance productive living and social interactions.
A Powerpoint lecture I gave to mental health professionals to improve their own and their clients self care. Enjoy, share, but give me credit and refer others to my blog. WWW.emotionalfitnesstraining.com
What is Emotional Intelligence. How to develop your Emotional Intelligence.
Presentation made by Philippe Grall, Executive Coach & Trainer.
President of Equilibre Inc.
www.e-quilibre.jp
The OPRA Group have been working with GENOS on Emotional Intelligence (EI) since the early 2000s. This gives us a unique perspective on how EI theory has developed and been applied to maximise organisational success.
The following presentation discusses the basics, and basis, of the GENOS model of EI. This is now the foundation of the award winning leadership programmes offered by OPRA.
2013 IBM Global LGBT Leadership Development WorkshopSarah Siegel
IBM's openly lesbian, gay, bisexual and transgender leaders from 16 countries participated in this workshop, which I co-designed and facilitated with Claudia Brind-Woody, Fred Balboni, John Granger, Silvy Vluggen and Guy Pacitti. I don't know of any corporate leadership development workshop quite like it. It's my hope that by posting the content here freely: a) IBM will be recognized as the thought leader in corporate LGBT leadership development; b) Other corporations will re-purpose it to develop their LGBT leaders. To learn more about how IBM can help your organization with a range of Human Capital consulting needs, contact Tony Tenicela @ tenicela@us.ibm.com.
Oh yes!!!! It was fantastic presentation made by UNITED HEALTHCARE I found it very fruitful I applied and presented it in my ADE class.
|Really it was wonderful supplement!!!!.
Zulfiqar Behan
This program explores how you can leverage EQ competencies to enhance performance and productivity in your organization.
Emotional Intelligence refers to a set of emotional and social skills and competencies that influence the way we perceive and express ourselves; develop and maintain social relationships; cope with challenges; and use the information in emotions in effective and meaningful ways.
the presentation is about eq n iq which plays a very crucial role at the workplace environment.if u like it leave a comment too. i hope, this ppt will be some help to u.
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
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Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
High IQ level could be the best measure for the success and performance of employees and managers.
Do you agree or disagree?
Discussion on both agree and disagreement. Details explanation and relevant examples are provided.
Conclusion: IQ is important, but not everything in life, people need EQ and SQ to manage, to survive and to communicate and interact with the real world.
Learners with different mental abilitiessitamajhi1
Mental ability, Learners with different mental abilities- intelligence, emotional intelligence and creativity: their concept, nature, and assessment. categorization of learner
It is important for every body to manage emotions
Everyone can profit from enhancing his or her emotional intelligence,
Because it important construct has a positive impact on human performance, leading to personal effectiveness and eventually to overall well-being.
Good leader know when to display emotion and when to delay them.
The bottom line in managing your emotions is that you should put other – not your self –first in how you handle and process them.
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future Trends
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
10 Video Ideas Any Business Can Make RIGHT NOW!
You'll never draw a blank again on what kind of video to make for your business. Go beyond the basic categories and truly reimagine a brand new advanced way to brainstorm video content creation. During this masterclass you'll be challenged to think creatively and outside of the box and view your videos through lenses you may have never thought of previously. It's guaranteed that you'll leave with more than 10 video ideas, but I like to under-promise and over-deliver. Don't miss this session.
Key Takeaways:
How to use the Video Matrix
How to use additional "Lenses"
Where to source original video ideas
It's another new era of digital and marketers are faced with making big bets on their digital strategy. If you are looking at modernizing your tech stack to support your digital evolution, there are a few can't miss (often overlooked) areas that should be part of every conversation. We'll cover setting your vision, avoiding siloes, adding a democratized approach to data strategy, localization, creating critical governance requirements and more. Attendees will walk away with actions they can take into initiatives they are running today and consider for the future.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Core Web Vitals SEO Workshop - improve your performance [pdf]Peter Mead
Core Web Vitals to improve your website performance for better SEO results with CWV.
CWV Topics include:
- Understanding the latest Core Web Vitals including the significance of LCP, INP and CLS + their impact on SEO
- Optimisation techniques from our experts on how to improve your CWV on platforms like WordPress and WP Engine
- The impact of user experience and SEO
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
Short video marketing has sweeped the nation and is the fastest way to build an online brand on social media in 2024. In this session you will learn:- What is short video marketing- Which platforms work best for your business- Content strategies that are on brand for your business- How to sell organically without paying for ads.
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysSearch Engine Journal
Digital platforms are constantly multiplying, and with that, user engagement is becoming more intricate and fragmented.
So how do you effectively navigate distributing and tailoring your content across these various touchpoints?
Watch this webinar as we dive into the evolving landscape of content strategy tailored for today's fragmented user journeys. Understanding how to deliver your content to your users is more crucial than ever, and we’ll provide actionable tips for navigating these intricate challenges.
You’ll learn:
- How today’s users engage with content across various channels and devices.
- The latest methodologies for identifying and addressing content gaps to keep your content strategy proactive and relevant.
- What digital shelf space is and how your content strategy needs to pivot.
With Wayne Cichanski, we’ll explore innovative strategies to map out and meet the diverse needs of your audience, ensuring every piece of content resonates and connects, regardless of where or how it is consumed.
A.I. (artificial intelligence) platforms are popping up all the time, and many of them can and should be used to help grow your brand, increase your sales and decrease your marketing costs.In this presentation:We will review some of the best AI platforms that are available for you to use.We will interact with some of the platforms in real-time, so attendees can see how they work.We will also look at some current brands that are using AI to help them create marketing messages, saving them time and money in the process. Lastly, we will discuss the pros and cons of using AI in marketing & branding and have a lively conversation that includes comments from the audience.
Key Takeaways:
Attendees will learn about LLM platforms, like ChatGPT, and how they work, with preset examples and real time interactions with the platform. Attendees will learn about other AI platforms that are creating graphic design elements at the push of a button...pre-set examples and real-time interactions.Attendees will discuss the pros & cons of AI in marketing + branding and share their perspectives with one another. Attendees will learn about the cost savings and the time savings associated with using AI, should they choose to.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
15 ideas and frameworks on the art of storytelling
Eq presentation
1. Is There Multiple Intelligence?Is There Multiple Intelligence?
EQ vs. IQEQ vs. IQ
2. Definition of IntelligenceDefinition of Intelligence
• The ability to learn or understand or to deal
with new or trying situations : the skilled use
of reason
• The cognitive abilities of an individual to
learn from experience, to reason well, and to
cope effectively with the demands of daily
living.
3. "Intelligence, as a hypothetical
construct, is the aggregate or global
capacity of the individual to act
purposefully, to think rationally, and to
deal effectively with his environment”
- Wechsler
What is Intelligence?What is Intelligence?
4. What is Intelligence?What is Intelligence?
Although experts differ on an exact definition ofAlthough experts differ on an exact definition of
intelligence most agree that intelligent behavior hasintelligence most agree that intelligent behavior has
at least two components:at least two components:
1. The ability to learn from experience.
2. The ability to adapt to the surrounding
environment.
5. Factors of General Intelligence TestsFactors of General Intelligence Tests
1. Verbal Comprehension - vocabulary, verbal
analogies
2. Number -- mathematical operations
3. Space - visual-spatial and mental transformation
4. Associative Memory -- rote memory
5. Perceptual Speed -- quickness in noticing
similarities and differences
6. Reasoning - skill in inductive, deductive, and, and
math problemsmath problems
6. What Do We Know About IQ?What Do We Know About IQ?
• Predicts school grades relatively well
• Does not predict success in life
• Predicts 6% of job success
• Peaks in late teens
• Culture-bound, Gender Bias, SES
• Racial controversies
• Gets you in the door
–Professional schools (medicine, dentistry, law)
–Can help you get hired (Harvard MBA)
• Static
7. Non-Ability Factors’ Role:
"…individuals with identical IQ's may differ very
markedly in regard to their effective ability to cope with
their environment…It is not possible to account for more
than 50% to 70% of the intertest correlational variance
after all recognizable intellectual factors are eliminated.
This leaves any where from 30% to 50% of the total
factorial variance unaccounted for. It is suggested that
this residual variance is largely contributed by such
factors as drive, energy, impulsiveness, etc."
- Wechsler
What is Emotionally Intelligent Behaviour?
8. Where Did the Concept of Emotional IntelligenceWhere Did the Concept of Emotional Intelligence
Come From?Come From?
• In 1983, Gardner first published his theory, derived from
extensive brain research, on Multiple Intelligence including
intrapersonal (self awareness/self management) and
interpersonal (relationship awareness/management)
• Reuven Bar-On (1988) has placed EI in the context of
personality theory, specifically a model of well-being
• Peter Salovey and John Mayer first proposed their theory
of emotional intelligence (EI) in 1990 and defined it
• Goleman (1995-2003) has popularized the concept of
emotional intelligence and formulated EI in terms of a
theory of job and work performance
9. Intelligence Core Components End-States
Logical-
mathematical
Linguistic
Musical
Spatial
Sensitivity to, and capacity to discern, logical
or numerical patterns; ability to handle long
chains of reasoning.
Sensitivity to the sounds, rhythms, and
meanings of words; sensitivity to the
different functions of language.
Abilities to produce and appreciate rhythm,
pitch, and timbre; appreciation of the forms
of musical expressiveness.
Capacities to perceive the visual-spatial
world accurately and to perform
transformations on ones initial perceptions.
Scientist
Mathematician
Poet
Journalist
Violinist
Composer
Sculptor
Navigator
Gardner’s Seven Intelligences
10. Gardner’s Seven Intelligences
Intelligence Core Components End-States
Bodily-
Kinesthetic
Interpersonal
Intrapersonal
Abilities to control ones body
movements and to handle objects
skillfully.
Capacities to discern and respond
appropriately to the moods,
temperaments, motivations, and desires
of other people.
Access to ones own feelings and the
ability to discriminate among them and
draw upon them to guide behavior;
knowledge of one’s own strengths,
weaknesses, desires, and intelligences.
Dancer
Athlete
Therapist
Salesman
Person with
detailed
accurate self-
knowledge
11. Is There Multiple Intelligence?Is There Multiple Intelligence?
Social Intelligence
the know-how involved in comprehending social
situations and managing oneself successfully
Emotional Intelligence
ability to perceive, express, understand, and
regulate emotions
12. What is Emotionally Intelligent Behaviour?
Intelligence Does Not = Behaviour
“I look upon intelligence as an effect rather
than a cause, that is, as a resultant of
interacting abilities - nonintellective included.
The problem confronting psychologists today
is how these abilities interact to give the
resultant effect we call intelligence."
- Wechsler
13. Mayer-Salovey Model
MSCEIT
Performance or ability measure
Bar-On Model
EQ-I
Self-report measure
Goleman Model
ECI - Self Report Measure
360 measure
What Is Emotional Intelligence?What Is Emotional Intelligence?
14. Emotional intelligence involves the “abilities
to perceive, appraise, and express emotion; to
access and/or generate feelings when they
facilitate thought; to understand emotion and
emotional knowledge; and to regulate
emotions to promote emotional and
intellectual growth”
- Mayer & Salovey (1997)
What Is Emotional Intelligence?What Is Emotional Intelligence?
15. • Social communications requires accurate
perception of content, as well as tone and non-
verbal signals such as posture and facial expression
• Emotions are complex, and people can experience
a combination of different emotions
•Many theorists agree that basic emotions have
universal meaning - universal across cultures and
even across certain species.
Mayer - Salovey ModelMayer - Salovey Model
16. Testing Emotional IntelligenceTesting Emotional Intelligence
• How should you measure an
intelligence?
• With an ability test
–Ask person to solve problems
–Gauge their ability to do so
accurately and/or quickly
17. Mayer-Salovey-Caruso Model (MSCEIT)
• MSCEIT is an ability based measure designed to assess
Emotional Intelligence.
• It is a performance based scale, meaning it measures how
well an individual performs tasks and solves emotional
problems - instead of simply just asking individuals for their
subjective assessment of their emotional skills.
• It was developed from an intelligence testing perspective.
What Is Emotional Intelligence?What Is Emotional Intelligence?
18. Mayer-Salovey-Caruso Model (MSCEIT)
Scales
Identifying Emotions: identify emotions in faces
Using Emotions to Facilitate Thought: use emotions
to solve problems
Understanding Emotions: figure out what makes
people “tick”
Managing Emotions: make optimal decisions
What Is Emotional Intelligence?What Is Emotional Intelligence?
21. Ability
• Accurately identify emotions in people and
objects
Question Types
• Identify emotions in faces, landscapes, and
designs.
How the Ability May Be Used
• "Read" people's moods for feedback.
Identify Emotions
22. MSCEIT
What Is Emotional Intelligence?What Is Emotional Intelligence?
1 2 3 4 5
1. No Happiness 1 2 3 4 5
2. No Fear
Extreme
Happiness
Extreme
Fear
How much is each feeling below expressed by this face?
23. INSTRUCTIONS: How much is each feeling
expressed by this picture?
1. Happiness
1 2 3 4 5
2. Sadness
Ability
Accurately identify emotions in people and objects
How the Ability May Be Used
"Read" people's moods for feedback.
24. Ability
• Generate an emotion and solve problems with
that emotion
Question Types
• How moods impact thinking; relating feelings
to thoughts
How the Ability May Be Used
• Creating the right feeling to assist in problem
solving, communicating a vision, leading
people.
Facilitate Thought
25. 1. What mood(s) might be helpful
to feel when meeting in-laws for
the very first time?
a. tension 1 2 3 4 5
b. surprise 1 2 3 4 5
c. joy 1 2 3 4 5
Not Useful Useful
Ability
Generate an emotion and solve problems with that emotion
How the Ability May Be Used
Creating the right feeling to assist in problem solving,
communicating a vision, leading people.
26. Ability
• Understand the causes of emotions
Question Types
• Multiple choice emotion vocabulary questions.
How the Ability May Be Used
• Being able to predict how people will
emotionally react.
Understand Emotions
27. Tom felt anxious, and became a bit
stressed when he thought about all
the work he needed to do. When
his supervisor brought him an
additional project, he
felt_______________.
1.
a. overwhelmed
b. depressed
c. ashamed
d. self-conscious
e. jittery
Ability
Understand the causes of emotions
How the Ability May Be Used
Being able to predict how people will emotionally react.
28. Ability
• Stay open to emotions and blend with
thinking.
Question Types
• Indicate effectiveness of various solutions to
problems.
How the Ability May Be Used
• Integrate emotion and thought to make
effective decisions.
Manage Emotions
29. Scoring an Ability Test ofScoring an Ability Test of
Emotional IntelligenceEmotional Intelligence
• An intelligence implies that there are better and
worse answers or responses.
• Problem with the ability approach:
–Is there a right way to feel?
• Indeed, there are emotional issues that cannot
be measured this way!
–What’s the “right” response to someone
shouting?
30. Scoring an Ability Test ofScoring an Ability Test of
Emotional IntelligenceEmotional Intelligence
31. Scoring The MSCEITScoring The MSCEIT
• Consensus scoring is used based on
the full standardization sample
• Expert scoring is used based on a
sample of 21 members of the
International Society for Research in
Emotions
32. • Consensus scoring has been used with
great success.
•It is based upon the agreement of a large
number of people.
• For example, if 70 percent of people felt
that a photo was of a very happy person,
then the best answer for the photo would
be “happiness”.
Consensus ScoringConsensus Scoring
33. •Based on Wechsler intelligence tests
• Responses to intelligence test questions
are categorized
• Experts (psychologists) rate quality of
responses
•Compare test-taker’s response to
experts’ ratings
Expert ScoringExpert Scoring
34. Consensus and Expert ScoringConsensus and Expert Scoring
ConvergeConverge
• Consensus and expert choices for the right
answers are in general agreement! The MSCEIT r
for agreement ranges from .90 upward
• So, there are better and worse answers in
general. When there are enough experts, both
general and expert participants now mostly
agree.
35. How Was the MSCEIT StandardizedHow Was the MSCEIT Standardized?
• Standardized on 5000
Participants Across
over 50 English-
speaking data sites
in:
–Australia
–Canada
–India
–South Africa
–United Kingdom
–United States
• Ages 17 to 79
• Reports matched
to United States
Census Data on
age, gender,
ethnicity and
education
37. Split-Half Reliabilities of the MSCEITSplit-Half Reliabilities of the MSCEIT
(Odd-even split; N = 1,985)(Odd-even split; N = 1,985)
P e r c e iv in g
E m o t io n
r = . 9 1
U s in g
E m o t io n
r = . 7 9
E x p e r ie n t ia l
A r e a
r = . 9 0
U n d e r s t a n d in g
E m o t io n
r = . 8 0
M a n a g in g
E m o t io n
r = . 8 3
R e a s o n in g
A r e a
r = . 8 8
O v e r a ll E I Q
r = . 9 3
Source: Mayer, Salovey, Caruso, & Sitarenios (2003), Emotion
38. In Two Large-Sample Studies (N > 1700),
Confirmatory Factor Analyses Show Good
Fits for the 1, 2, and 4 Factor Models
P e r c e iv in g
E m o t io n
U s in g
E m o t io n
E x p e r ie n t ia l
A r e a
U n d e r s t a n d in g
E m o t io n
M a n a g in g
E m o t io n
R e a s o n in g
A r e a
O v e r a ll E I Q
39. T MSCEIT is Essentially IndependentMSCEIT is Essentially Independent
of the Following Tests (N’s > 100):of the Following Tests (N’s > 100):
r = .00 to .35Self-report Scales of EQ,
optimism, empathy
Sources: Bracket & Mayer, in press; Caruso, Mayer, & Salovey,
2002; Ciarrochi, Chan & Caputo, 2000; Mayer, Caruso, & Salovey,
1999; Roberts, Zeidner, & Mathews, forthcoming; Salovey, Mayer,
Caruso,& Lopez, in press.
r = .00 to .35Big Five Personality Scales
r = .00 to .40Intelligence Tests
40. Low Scores on the MSCEIT PredictedLow Scores on the MSCEIT Predicted
thesethese Negative Aspects of Relationships:Negative Aspects of Relationships:
r = .20 to .46,
p < .001
Higher ratings of aggression by peers
at school
Sources: Brackett & Mayer, in press; Brackett, Mayer, & Warner, under review;
Formica, 1999; Trinidad & Johnson, 2001; Rubin, 2000; N = 48.
r = .15 to 24, p
< .05
More alcohol and tobacco use
r = .21 to .40,
p < .05
More fights, drug use
42. Emotional intelligence is “an array of
noncognitive capabilities, competencies, and
skills that influence one’s ability to succeed in
coping with environmental demands and
pressures”
- Bar-On (1997)
What Is Emotional Intelligence?What Is Emotional Intelligence?
43. Why Was the BarOn EQ-i Developed?Why Was the BarOn EQ-i Developed?
To help answer a basic question:
Why do some people with high IQ fail inWhy do some people with high IQ fail in
life, while others with moderate IQlife, while others with moderate IQ
succeed?succeed?
44. Dr. BarOn and EmotionalDr. BarOn and Emotional
IntelligenceIntelligence
• Dr. Reuven Bar-On began in 1980
• factors that were related to success in life
• why some people with moderate IQ do well
in life while others with high IQ fail
• Distinct from IQ (cognitive intelligence)
• components resemble personality factors,
but can change and can be altered
45. Steps in the Development of BarOn EQ-iSteps in the Development of BarOn EQ-i®®
• Identified key determinants of success
• Clustered determinants of success into
factors
• Operationally defined the factors
• Constructed the EQ-i®
• Examined the factor structure, reliability, &
validity
• Validated the EQ-i®
across cultures
• Extensively normed (>10,000)
• Continued validation
46. How Does the EQ-i Work?How Does the EQ-i Work?
• 133 brief items answered on a 5-point scale from
“Not True of Me” to “True of Me”
• 30 minutes to complete
• Standard scores based on “100” as the average,
Standard Deviation of 15
• Includes the following scales:
–Total EQ
–5 EQ Composite Scales
–15 EQ Content Scales
–4 Validity Scales
49. Sample Test Items:
I have good relations with others
I’m fun to be with
I like helping people
Rating Scale:
1 = Very Seldom or Not True of me
5 = Very Often True of Me or True of Me
BarOn/EQ-iBarOn/EQ-i
50. EQ-I ScoringEQ-I Scoring
Standard Score Guideline
130+ Markedly High
Atypically well developed emotional capacity
120-129 Very High
Extremely well developed emotional capacity
110-119 High
Well developed emotional capacity
90-109 Average
Adequate emotional capacity
80-89 Low
Under-developed emotional capacity
70-79 Very Low
Extremely under-developed emotional capacity
Under 70 Markedly Low
Atypically impaired emotional capacity
51. Sample SizesSample Sizes
- Over 10,000 used during R&D
- 3,831 used for the norms
Age Males Females
Less than 30 678 814
30 to 39 432 404
40 to 49 452 420
50 or over 214 229
53. Reliability and ValidityReliability and Validity
• Good reliability
–test-retest (>.6 @ 4mths)
–Cronbach’s alpha (.75 to .89)
• Good validity
–construct (with other psych. tests)
»varying relationships (weak to strong)
»correlation with coping, IQ, and
occupational success
54. EQ and Age (n=3831)EQ-I and Age DifferencesEQ-I and Age Differences
55. Some of the Applications of the EQ-iSome of the Applications of the EQ-i®®
• Recruiting high
performers
• Retaining high
performers
• Teambuilding
• Managing diversity
• Leadership
development
• Coaching
• Performance
management
• Risk management
• Self development
• Change management
• Merger integration &
re-shaping culture
• Restructuring &
realignment
• Stress management
• Career planning
56. EQ-i Seems Similar to Existing ModelsEQ-i Seems Similar to Existing Models
EQ-i - Bar-On’s test
Intrapersonal
Emotional self-awareness,
assertiveness, self-regard, self-
actualization, independence
Interpersonal
Empathy, interpersonal
relationship, social responsibility
Stress Management
Problem solving, reality testing,
flexibility
Adaptability
Stress tolerance, impulse control
General Mood
happiness, optimism
NEO PI-R - Costa & McCrae
Extraversion
Warmth, gregariousness, optimism,
assertiveness, high-energy
Neuroticism
Stress tolerance, impulse control,
anger, depression, anxiety
57. What Is Emotional Intelligence?What Is Emotional Intelligence?
MSCEIT
EQ-i
Predicted r = + .50 or more
If these are measuring the same thing, there
should be a significant, positive correlation
amongst the measures.
58. What Is Emotional Intelligence?What Is Emotional Intelligence?
MSCEIT
EQ-i
Actual r = .00 to .15
However, the measures are not highly related.
59. What Does This Mean?
EQ-I and the MSCEIT measure relatively
different things.
How can they both be predicting emotional
intelligence?
How do we use the EQ-I and the MSCEIT?
What Is Emotional Intelligence?What Is Emotional Intelligence?
60. The answers lie in the intelligence / IQ
models of Wechsler:
- Bar-On influenced by Wechsler’s
search for non-intellective factors.
- Mayer & Salovey working in an
intelligence ability framework.
What Is Emotional Intelligence?What Is Emotional Intelligence?
61. MSCEIT measures fundamental abilities
of emotional intelligence as measured in
an objective manner.
EQ-I measures the non-intellective
factors that impact emotionally-
intelligent behavior as reported by the
person.
What Is Emotional Intelligence?What Is Emotional Intelligence?
62. Research on the Effects ofResearch on the Effects of
Intelligence (EI) on Career SuccessIntelligence (EI) on Career Success
“IQ” “EI”
CAREER
ADVANCEMENT
LOW “EI”
CAREER
DERAILMENT
63. EQ & Work Success (n = 100)
Source: A scientific study of 100 university-educated
bank employees using the Bar-On EQ-i®
conducted by
Joseph Hee-Woo Jae, Ateneo Manila University,
Philippines.
64. What Emotional Intelligence Is NotWhat Emotional Intelligence Is Not
• Cognitive Intelligence (IQ)
–IQ is necessary but EQ allows the stars to
rise to the top
–EQ and IQ are not highly correlated (about
r = .1)
–estimated that 1% of the variance
accounting for occupational success can
be attributed to IQ
–EQ is estimated to account for 3 to 27% of
occupational success
Editor's Notes
The ability approach has many advantages in the assessment of emotional intelligence. However, how do we score an emotional ability test? Are there actually right and wrong answers?
Indeed, there are! However, there are some abilities, and some questions, which do not have correct answers.
When we score the MEIS using all 3 criteria, we generally find that the scoring methods agree with each other. That means that there are better and worse answers for these test items. However, we also only use those test items that do have clear answers.
Lastly, we have found that a combination of consensus and expert scores yield the best results. This is how the MEIS is scored.
Could you please add some text highlighting the differences in EQ-I in regards to age. This also can be done on another slide.