In this webinar, Chris Pacione, LUMA CEO & Founder, introduced us to the LUMA System of Innovation and shared practical examples that will help you:
• Become a more confident and capable problem solver
• Equip your team to collaborate, think differently and deliver more impactful solutions
• Transform your organization into a place where people and innovation flourish
Introduction for Design thinking :
What is Design thinking?
Why to use Design thinking?
What is Design thinking mindset?
Balance for Analytical and Intuitive thinking.
Traditional thinking vs Design thinking.
Combination of Divergent and Convergent thinking.
This presentation was given at a Design Thinking workshop as part of Philly Tech Week 2017. Topics covered include an intro to design thinking, a User Journey mapping activity, and a Team Design Challenge.
A summary of the basic principles of design thinking, human centered innovation and its application to strategy. Created by Natalie Nixon of Figure 8 Thinking.
Centre for Entrepreneurship (C4E) of the University of Cyprus and Berklee Institute for Creative Entrepreneurship (ICE) present the:
Why are some designs better than others, and what can you do about it? (The workshop)
If you've ever described a poster as heavy, a website as dense, an app as clumsy or an object as whimsical, you probably already know the answer. Recent psychology research is showing that experiential metaphors are key emotional drivers that impact our perception of the world. Applying these findings to design confirms what designers have learned throughout their careers—good design is subconscious first and rational second. Michael will share stories from this research and the IDEO portfolio then share tools to help you be more consciously subconscious.
Introduction for Design thinking :
What is Design thinking?
Why to use Design thinking?
What is Design thinking mindset?
Balance for Analytical and Intuitive thinking.
Traditional thinking vs Design thinking.
Combination of Divergent and Convergent thinking.
This presentation was given at a Design Thinking workshop as part of Philly Tech Week 2017. Topics covered include an intro to design thinking, a User Journey mapping activity, and a Team Design Challenge.
A summary of the basic principles of design thinking, human centered innovation and its application to strategy. Created by Natalie Nixon of Figure 8 Thinking.
Centre for Entrepreneurship (C4E) of the University of Cyprus and Berklee Institute for Creative Entrepreneurship (ICE) present the:
Why are some designs better than others, and what can you do about it? (The workshop)
If you've ever described a poster as heavy, a website as dense, an app as clumsy or an object as whimsical, you probably already know the answer. Recent psychology research is showing that experiential metaphors are key emotional drivers that impact our perception of the world. Applying these findings to design confirms what designers have learned throughout their careers—good design is subconscious first and rational second. Michael will share stories from this research and the IDEO portfolio then share tools to help you be more consciously subconscious.
Jake Truemper and Morgan Noel from XperienceLab discuss Human-Centered Design. What is it? How is it applied? and what are some tools and methods that the audience can take away and apply in their own businesses?
Design Thinking: The one thing that will transform the way you thinkDigital Surgeons
What's the one thing that will transform the way you think? Design Thinking. The startups, trailblazers, and business mavericks of our world have embraced this process as a means of zeroing in on true human-centered design.
Design Thinking is a methodology for innovators that taps into the two biggest skills needed in today’s modern workplace: critical thinking & problem solving.
Of course, if you ask 100 practitioners to define it, you’ll wind up with 101 definitions.
Pete Sena of Digital Surgeons believes that Design Thinking is a process for solving complex problems through observation and iteration. At its core, he describes it as a vehicle for solving human wants and needs.
Minds are like parachutes; they only function when open. Thomas Dewar was a Scottish whiskey distiller.
Communicating ideas or insights is often the hardest part of the design process. And PowerPoint and Excel spreadsheets are limited in their ability to do this. But the communication tools used in Design Thinking—maps, models, sketches, and stories—help to capture and express the information required to form and socialize meaning in a very straightforward, human way.
The Five things that all definitions of Design Thinking have in common:
1. Isolating and reframing the problem focused on the user.
2. Empathy. A design practitioner from IDEO, the popular design and innovation firm strapped a video camera to his head and it was only then that he recognized why the ceiling is such an important factor when working with hospital patients. As a patient you lay in bed and stare at it all day. It’s these little details and true empathy that can only be realized by putting oneself in the user’s shoes.
3. Approach things with an open mind and be willing to collaborate. Creativity with purpose is a team sport.
4. Curiosity. We have to harness our inner 5-year-old here and really be inquisitive explorers. Instead of seeing what would be or what should be, consider what COULD be.
5 - Commitment. Brainstorming is easy. It’s easy to want to start a business or solve a problem. Seeing it into market and making it successful is not for the faint of heart. We’ve all read about big “wins” (multi-billion dollar acquisitions like Instagram and WhatsApp). What we don’t read about are people like Tony Fadell and Matt Rogers, who work for years before becoming industry sensations.
Pete describes what he refers to as the “Wheel of Innovation” as a process that continuously focuses on framing, making, validating, and improving on your concept. Be it as small as a core feature in your product down to the business model and business idea itself.
Design is about form and function, not art.
What are the business benefits for Design Innovation?
IDEO started an idea revolution when they coined this phrase DESIGN THINKING. Organizations ranging from early-stage startups up to Fortune 50 organizations have capitalized on this iterative appr
Guest lecture to first year Bachelor of IT students at Queensland University of Technology in unit INB103 Industry insights, 8 March 2013.
Please note: due to the introductory nature of this lecture to the concept many of the resources have been adapted from the Stanford D School cc licensed resources.
The key points:
▫️Empathy in business and how to measure it?
▫️Design thinking tools
▫️How to handle uncertainty as the project evolves?
▫️Design thinking in IT — how does it work?
▫️Tips and tricks on design thinking methodology.
How to re-frame business problems to customer-centric opportunity spaces that drive value. Design thinking is your shortcut to customer empathy. A good understanding on how this method could help you identify real customer problems and unmet needs is essential. Moreover we will share techniques and tools that you can implement directly after this crash course. Start inventing the future.
Introduction to reasoning and design thinking.
Reasoning is associated with thinking, cognition, and intellect.
Design thinking is a deeply human process that taps into abilities we all have but get overlooked by more conventional problem-solving practices.
Org Design for Design Orgs - The WorkshopPeter Merholz
As the move to establish in-house design teams accelerates, it turns out there’s very little common wisdom on what makes for a successful design organization. Books and presentations focus on process, methods, tools, and outcomes, leaving a gap of knowledge when it comes to organizational and operational matters. This workshop seeks to address this lacuna by shining a light on the unsung activities of actually running a design team, and what works and what doesn’t.
Topics include:
- How a service design mindset shifts standard organizational approaches
- Organizational models for design teams, from centralized to decentralized and back again
- Breadth and depth of skills and strategic thinking
- The 5 Stages of Organisational Evolution
- A New Taxonomy of Design Team Roles
Design Thinking explained with project experiences.
- What is Design Thinking
- What are the steps
- What is SAP Apphaus
- The Next View Design Experience Center Amsterdam
“companies are accelerating efforts to change their cultures, foster innovation, and serve customers more effectively. Innovation, or "design thinking," is, we believe, something truly important and enduring”
This is a short talk and workshop (30' + 90') to give a first introduction to design thinking. Gives theory foundation, notes a few different approaches, and then dives into one of them.
This presentation was first done at ImpactON / StartupChile evening in 2015.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Design Thinking is 'outside the box' thinking. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.
Some of the world's leading brands, such as Apple, Nike, Starbucks and GE have rapidly adopted the design thinking approach. What's more, design thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.
Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The framework is fully compatible with analytical problem solving approaches.
This introductory presentation provides useful information for management and staff who are new to Design Thinking and are interested to learn more about its benefits and applications.
Learning Objectives
1. Gain knowledge on the key concepts of Design Thinking
2. Understand the mindsets and methodology of Design Thinking
3. Identify best practices and transforming your organization
Contents
1. Key Concepts of Design Thinking
2. Design Thinking Mindsets
2.1 Focus on Human Values
2.2 Show Don't Tell
2.3 Craft Clarity
2.4 Embrace Experimentation
2.5 Be Mindful of Process
2.6 Bias Toward Action
2.7 Radical Collaboration
3. Design Thinking Methodology
3.1 Empathize
3.2 Define
3.3 Ideate
3.4 Prototype
3.5 Test
4. Best Practices & Transforming Your Organization
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Jake Truemper and Morgan Noel from XperienceLab discuss Human-Centered Design. What is it? How is it applied? and what are some tools and methods that the audience can take away and apply in their own businesses?
Design Thinking: The one thing that will transform the way you thinkDigital Surgeons
What's the one thing that will transform the way you think? Design Thinking. The startups, trailblazers, and business mavericks of our world have embraced this process as a means of zeroing in on true human-centered design.
Design Thinking is a methodology for innovators that taps into the two biggest skills needed in today’s modern workplace: critical thinking & problem solving.
Of course, if you ask 100 practitioners to define it, you’ll wind up with 101 definitions.
Pete Sena of Digital Surgeons believes that Design Thinking is a process for solving complex problems through observation and iteration. At its core, he describes it as a vehicle for solving human wants and needs.
Minds are like parachutes; they only function when open. Thomas Dewar was a Scottish whiskey distiller.
Communicating ideas or insights is often the hardest part of the design process. And PowerPoint and Excel spreadsheets are limited in their ability to do this. But the communication tools used in Design Thinking—maps, models, sketches, and stories—help to capture and express the information required to form and socialize meaning in a very straightforward, human way.
The Five things that all definitions of Design Thinking have in common:
1. Isolating and reframing the problem focused on the user.
2. Empathy. A design practitioner from IDEO, the popular design and innovation firm strapped a video camera to his head and it was only then that he recognized why the ceiling is such an important factor when working with hospital patients. As a patient you lay in bed and stare at it all day. It’s these little details and true empathy that can only be realized by putting oneself in the user’s shoes.
3. Approach things with an open mind and be willing to collaborate. Creativity with purpose is a team sport.
4. Curiosity. We have to harness our inner 5-year-old here and really be inquisitive explorers. Instead of seeing what would be or what should be, consider what COULD be.
5 - Commitment. Brainstorming is easy. It’s easy to want to start a business or solve a problem. Seeing it into market and making it successful is not for the faint of heart. We’ve all read about big “wins” (multi-billion dollar acquisitions like Instagram and WhatsApp). What we don’t read about are people like Tony Fadell and Matt Rogers, who work for years before becoming industry sensations.
Pete describes what he refers to as the “Wheel of Innovation” as a process that continuously focuses on framing, making, validating, and improving on your concept. Be it as small as a core feature in your product down to the business model and business idea itself.
Design is about form and function, not art.
What are the business benefits for Design Innovation?
IDEO started an idea revolution when they coined this phrase DESIGN THINKING. Organizations ranging from early-stage startups up to Fortune 50 organizations have capitalized on this iterative appr
Guest lecture to first year Bachelor of IT students at Queensland University of Technology in unit INB103 Industry insights, 8 March 2013.
Please note: due to the introductory nature of this lecture to the concept many of the resources have been adapted from the Stanford D School cc licensed resources.
The key points:
▫️Empathy in business and how to measure it?
▫️Design thinking tools
▫️How to handle uncertainty as the project evolves?
▫️Design thinking in IT — how does it work?
▫️Tips and tricks on design thinking methodology.
How to re-frame business problems to customer-centric opportunity spaces that drive value. Design thinking is your shortcut to customer empathy. A good understanding on how this method could help you identify real customer problems and unmet needs is essential. Moreover we will share techniques and tools that you can implement directly after this crash course. Start inventing the future.
Introduction to reasoning and design thinking.
Reasoning is associated with thinking, cognition, and intellect.
Design thinking is a deeply human process that taps into abilities we all have but get overlooked by more conventional problem-solving practices.
Org Design for Design Orgs - The WorkshopPeter Merholz
As the move to establish in-house design teams accelerates, it turns out there’s very little common wisdom on what makes for a successful design organization. Books and presentations focus on process, methods, tools, and outcomes, leaving a gap of knowledge when it comes to organizational and operational matters. This workshop seeks to address this lacuna by shining a light on the unsung activities of actually running a design team, and what works and what doesn’t.
Topics include:
- How a service design mindset shifts standard organizational approaches
- Organizational models for design teams, from centralized to decentralized and back again
- Breadth and depth of skills and strategic thinking
- The 5 Stages of Organisational Evolution
- A New Taxonomy of Design Team Roles
Design Thinking explained with project experiences.
- What is Design Thinking
- What are the steps
- What is SAP Apphaus
- The Next View Design Experience Center Amsterdam
“companies are accelerating efforts to change their cultures, foster innovation, and serve customers more effectively. Innovation, or "design thinking," is, we believe, something truly important and enduring”
This is a short talk and workshop (30' + 90') to give a first introduction to design thinking. Gives theory foundation, notes a few different approaches, and then dives into one of them.
This presentation was first done at ImpactON / StartupChile evening in 2015.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Design Thinking is 'outside the box' thinking. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.
Some of the world's leading brands, such as Apple, Nike, Starbucks and GE have rapidly adopted the design thinking approach. What's more, design thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.
Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The framework is fully compatible with analytical problem solving approaches.
This introductory presentation provides useful information for management and staff who are new to Design Thinking and are interested to learn more about its benefits and applications.
Learning Objectives
1. Gain knowledge on the key concepts of Design Thinking
2. Understand the mindsets and methodology of Design Thinking
3. Identify best practices and transforming your organization
Contents
1. Key Concepts of Design Thinking
2. Design Thinking Mindsets
2.1 Focus on Human Values
2.2 Show Don't Tell
2.3 Craft Clarity
2.4 Embrace Experimentation
2.5 Be Mindful of Process
2.6 Bias Toward Action
2.7 Radical Collaboration
3. Design Thinking Methodology
3.1 Empathize
3.2 Define
3.3 Ideate
3.4 Prototype
3.5 Test
4. Best Practices & Transforming Your Organization
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Co-Creating Innovations - designing cooperations for new product technologies...Leopold Kohl
This advanced track project from the HPI School of Design Thinking aimed at helping an international fiber company to develope more innovative products. We were cooperating with several partners from the industry such as SAP Innovation Center, Telekom Creation Center, AUDI AG, Porsche AG and the Forschungskuratorium Textile. The design professor Alejandro Lecuna was one of our marvelous coaches. We developed two final prototypes which we tested with relevant stakeholders and presented the results to the top management team and the CEO of the company.
It has long been recognised that one of the most important competitive factors for any organization to master is the management of uncertainty. Uncertainty is the major intangible factor contributing towards the risk of failure in every process, at every level, in every type of business.
Our mission is to deliver a set of products which are free-to-use at point of distribution (starter pack) that makes managing the Future much more accessible to future stakeholders (everyone…..) This may include (but is not restricted to) some or all of the following: -
1. Corporate Foresight and Business Strategy
2. M&A Integration and Business Restructuring
3. Strategic Finance and Investment Planning
4. Business Analysis / Financial Analysis
5. Business Planning and Forecasting
6. Programme Management / PMO
7. Business Transformation
8. Enterprise Architecture
9. Enterprise Risk Management
10. Enterprise Performance Management
11. Enterprise Governance, Reporting and Controls
12. Solution Architecture - SAP / Oracle / SoA / DWH / BI
13. Social Enterprise Architecture and Triple Bottom Line Management
Managing business uncertainty may involve introducing, developing and implementing Strategic Enterprise Management Frameworks for the following subject areas–
• Corporate Foresight and Business Strategy Framework
• Business Planning and Forecasting Framework
• Business Transformation Framework
• Programme Management Framework
• Enterprise Architecture Framework
• Enterprise Risk Management Framework
• Enterprise Performance Management Framework
• Enterprise Governance, Reporting and Controls Framework
• Social Enterprise Architecture and Triple Bottom Line Framework
Practical User Research: A Crash Coursematthewjdoty
User feedback is critical to designing great interactive experiences! If you’ve ever wanted to get amazing user feedback but never have the time or budget to do any research, then this workshop is for you! In just 3 short hours, I’ll demonstrate how quality user feedback is actually within the reach of any organization, project, budget, or schedule… even yours! I’ll also empower you with the tools and skills you need to do research in the real world.
Observation is fundamental to any design & goes far beyond looking at something carefully.
We involve all of our communication channels in a systemic & sistematic way, in good prolonged observation.
In this class we study in depth the clients interview & other observation techniques & tools.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Design Thinking is a process for creative problem solving. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.
According to McKinsey, companies that adopt design as part of business practices can be more resilient than others—continuing to innovate, analyze, and strategize to solve complex problems during trying times.
Some of the world's leading brands, such as Apple, Nike, Starbucks and GE, have rapidly adopted the Design Thinking approach. What's more, Design Thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.
Based on the world-renowned Hasso Plattner Institute of Design (Stanford University) model, Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The Design Thinking framework consists of five modes or phases: Empathize, Define, Ideate, Prototype and Test. The framework is fully compatible with Lean and Six Sigma approaches.
This comprehensive Design Thinking PPT training presentation is tailored specifically for Design Thinking facilitators, trainers, professionals and consultants who are preparing for delivery in a classroom or workshop environment. The included wallet design exercise could be replaced with your own design challenge. In addition, the introductory module can be used as a stand-alone awareness briefing material for a general audience.
You will get to train your target audiences how to solve problems creatively by building empathy, generating ideas, prototyping and testing new concepts before final implementation.
LEARNING OBJECTIVES
1. Acquire a deep understanding of the key concepts and principles of Design Thinking
2. Understand the mindsets, process, methods and tools in creative problem solving
3. Develop skills in applying Design Thinking mindsets and practices in problem solving
This is an introductive session for software engineers about the user experience. Including psychological concepts, identification of user goals, wireframing, mockups, prototyping and practical examples which you want to understand as software engineers those who practising UX.
User experience and Web Analytics for product managersVitor Peçanha
So, you want to be a Product Manager but you are not a a designer and not an analytics professional? The first step is to understand those two areas of expertise and have at least a basic notion of the roles they play on your company. This workshop is going to help you learn the basics of managing a product or service, starting with the understanding of those two skills.
Future Objectives
•Managing business uncertainty may involve introducing, developing and implementing Strategic Enterprise Management Frameworksfor the following subject areas –
–Corporate Foresight and Business Strategy Framework
–Business Planning and Forecasting Framework
–Business Transformation Framework
–Programme Management Framework
–Enterprise Architecture Framework
–Enterprise Risk Management Framework
–Enterprise Performance Management Framework
–Enterprise Governance, Reporting and Controls Framework
–Social Enterprise Architecture and Triple Bottom Line Framework
•This paper describes an approach fprintroducing, developing and implementing such Strategic Enterprise Management Frameworks
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This comprehensive presentation with over 320+ slides covers 36 commonly used Design Thinking frameworks, mindsets and methods for Customer Experience innovation and redesign.
A detailed summary is provided for each design framework. The frameworks in this deck span across the inspiration, ideation and implementation phases of Design Thinking.
INCLUDED FRAMEWORKS & METHODOLOGIES:
1. Design Thinking
2. Assume a Beginner's Mindset
3. Persona
4. Empathy Map
5. Interviews
6. Extreme Users
7. Point Of View
8. "How Might We" Questions
9. Design Brief
10. Stakeholder Map
11. Customer Journey Map
12. Context Map
13. Opportunity Map
14. Brainstorming
15. SCAMPER
16. Affinity Diagram
17. Ideas Evaluation Matrix
18. Prioritization Map
19. Prototypes
20. Rapid Prototyping
21. Storyboard
22. Storytelling
23. Role Play
24. 2x2 Matrix
25. Ways to Grow Framework
26. Feedback Capture Grid
27. 70-20-10 Rule
28. Kano Model
29. Customer Profile
30. Value Proposition Map
31. Value Proposition Canvas
32. Business Model Canvas
33. The Golden Circle
34. Five Whys Analysis
35. ADKAR® Model for Individual Change
36. Kotter's Change Management Model
These frameworks and templates are used in many design firms. With this comprehensive document in your back pocket, you can find a way to address just about any problem or design challenge that can arise in your organization.
The level of detail varies by framework, depending on the nature of the model. Examples and templates are provided.
Similar to Empowering People To Use Design Thinking In Their Everyday Work (20)
As part of MURAL Imagine: mural.co/imagine — Maria Giudice, Executive Leadership Coach and Founder of Hot Studio, presented on changemakers on July 21, 2020.
From the presentation abstract:
We are witnessing a time of unprecedented change. No one was prepared for the frequency and intensity of change we are experiencing at a global scale. But rising from our collective grief and loss, we can begin to see sparks of creativity that are leading to new possibilities in life. And guiding us through this transition is a new breed of leader, the Changemaker.
This talk will:
• Define and describe the unique qualities of the Changemaker
• Share stories from other Changemakers’ successes and challenges that they’ve encountered along the way.
• Discuss strategies that can help you develop your own skills as a Changemaker in your life or at work.
Darden Business School professor Jeanne Liedtka continues her webinar series on 'Evaluating the Impact of #DesignThinking', this time as part of #IMAGINE2020, focusing on the ‘social technology’ aspect of design thinking.
On March 3rd, our own Jim Kalbach was joined by Parker Lee, managing partner at Territory, and Jim Van Over from the Chief Innovation Office at ServiceNow to discuss the #WorkForward movement they've started - and how you can be a part of it.
Evaluating the Impact of Design Thinking in Action IIIMURAL
Professor Jeanne Liedtka and Associate Professor Kristina Jaskyte Bahr unpack the results and learnings from design thinking impact assessments and offer the tool again so you can participate if you missed out the first time.
Enthusiastic about the diversity of recent design thinking approaches, but frustrated that an opportunity to truly establish design thinking as a discipline might be missed, the What Could Be team developed the Design Thinking Canvas as a common first step in planning your design and innovation projects.
In this webinar, David Townson introduces the logic behind the Canvas, acknowledges key influences, explains its structure and gives a quick-start guide on a number of ways to use it.
MURAL Webinar: How Design Sprints Can Be Reformatted For Any Workshop/MeetingMURAL
In this webinar, Brittni Bowering (Head of Media, AJ&Smart) will explore how you can take the design sprint process and easily reformat it in a way that helps you run the best meetings and workshops of your career, AND get buy-in from your team to adopt this way of working - by taking the core design sprint exercises and principles to get things done faster, better & happier!
MURAL Webinar: Evaluating the Impact of Design Thinking in Action IIMURAL
In this webinar, Professor Jeanne Liedtka shared updates on her previous research on the impact of design thinking in practice - and introduced a new tool which allows you to self-asses the impact of design thinking within your own organization and see how your results compare to those of other companies.
MURAL Webinar: Empowering Remote Teams To Collaborate VisuallyMURAL
In this webinar, Maura Hoven (Sr. Product Designer, UserTesting) will share the methods she applies to her mostly-remote team of designers, engineers and researchers so they can regularly flex their design muscles - getting everyone involved, on board, and making design a habit that fits alongside their day-to-day obligations.
MURAL Webinar: Special Touches That Make Your Sprints KickassMURAL
In this webinar, Dee Scarano (Lead Design Sprint Trainer at AJ&Smart) shared insights from running hundreds of design sprints and training people from some of the biggest and best companies in the world.
In this webinar, Daniel Stillman of The Conversation Factory will share some simple frameworks for facilitating one-on-one conversations, workshops, and meetings of all shapes and sizes - drawing from research gathered on his podcast The Conversation Factory and his book 9 Conversations.
Follow along with the webinar recording at blog.mural.co
Make Meaningful Progress Via Remote Design SprintsMURAL
In this webinar, Joe Lalley (Head of Product Management & User Experience at PwC) and Greg Smith (Sr Creative Account Manager at PwC) share how their team broke the cycle by running a fully remote design sprint. They reference how they planned and ran the sprint - including the advantages, disadvantages, and surprises.
In this webinar, Joni Saylor, Design Principal at IBM and Dean Davison, Principal Consultant at Forrester explain the payoff of IBM’s early investment in “virtual studios” and their journey & evolution to be able to work in person and remotely.
Follow along with the webinar recording at blog.mural.co
MURAL commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) that enterprises may realize from using MURAL. To better understand the benefits, costs, and risks associated with MURAL, Forrester interviewed IBM as it has used MURAL for several years in different areas of its enterprise.
In our connected age, consumers have real power. Customers can research your product or service, compare it to a competitor's, and easily make a switch. Grasping their overall experience is business critical.
Visualization is key way Customer Success professionals understand the customer experience. We're all familiar with customer journey mapping, for instance. But mapping in general is also an important approach for customer success.
In this talk, Jim Kalbach, author of the bestselling book Mapping Experiences and Head of Customer Success at MURAL, will be joined by Senior CSM Alicia Ness to share some of their modern approaches to visualizing customer success.
Facilitating Remote Design Thinking: IBM WebinarMURAL
Like most large enterprises, IBM’s success relies heavily on teams spread all around the globe. More important, their success relies on the ability of these distributed to effectively collaborate as well as they would in person. They still demand highly productive remote design meetings, as well as workshops and sessions focused on Design Thinking.
Perhaps no one knows this better than Jordan Shade and Eric Morrow, design coaches and facilitators at IBM. Eric, who is also a certified LUMA instructor, and Jordan help teams around the world implement best practices to facilitate engaging and productive remote design sessions, and they recently shared their secrets with us.
Design Visual and Engaging Meetings Using MethodKitMURAL
Let's face it: meetings are hard to get right. They either lack structure or are too structured. People don't feel their voices are heard, and it's hard to reach consensus.
"Create an agenda in advance," the experts advise us. But that doesn't seem to help. And running remote meetings is even harder.
There's a better way. Using the MethodKit for Workshop Planning cards we will show you how you can use cards to design dynamic meetings that hit the sweet spot between structure and creativity.
The principle is simple: most projects have recurring steps. Don't recreate them each time. Instead, use cards to focus the discussion on the project and be confident you won't leave anything out. It's easy, flexible and engaging.
To learn more, watch this free webinar with Ola Möller.
HIGHLIGHTS
- The value of using MethodKit cards
- How cards provide better overview and engage teams
- How to use cards in remote team activities
ABOUT THE PRESENTER
Ola Möller is a researcher and designer that founded MethodKit. The 23 kits released so far, address everything from urban planning and public health to app development. Users can be found at Apple, Google, Spotify, Ikea and Volvo. Ola blogs at MethodKit Stories and tweets at @olamoller
To try MURAL go to http://mural.ly
or http://twitter.com/mural
To learn more about MethodKit go to http://methodkit.com
or http://twitter.com/methodkit
apping your customer's experience helps you to see things through their eyes and to spot opportunities for growth.
But creating a map doesn’t have to take long. Within just days, you can have a diagram to use in design sprints and other team activities.
In this webinar, Jim Kalbach, Head of Customer Success at MURAL and author of book Mapping Experiences, will show you how you can be confident that your solutions will address real-world problems, but in a half of the time.
Remote work requires strong facilitator who knows what makes it easier for teams to collaborate across distances and time zones. We believe you can be that facilitator. In webinar, we’ll look at techniques for improving your facilitation skills with MURAL.
Here’s what we’ll cover in this 45-minutes session:
- Preparing to collaborate
- Managing roles and participants
- Tools for collaboration
- Processes and techniques for facilitation
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
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Google Ventures
Design Sprint
DESIGN IS NOT A PROCESS. IT’S A DISCIPLINE THAT UNDERPINS YOUR PROCESSES.
32. PARTICIPATORY
RESEARCH
EVALUATIVE
RESEARCH
PROBLEM
FRAMING
Looking
Methods for observing
human experience:
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Methods for analyzing
challenges and
opportunities:
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Methods for envisioning
future possibilities:
UNDERSTAND SKETCH DECIDE PROTOTYPE VALIDATE
ETHNOGRAPHIC
RESEARCH
PATTERNS &
PRIORITES
PEOPLE &
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CONCEPT
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Google Ventures
Design Sprint
DESIGN IS NOT A PROCESS. IT’S A DISCIPLINE THAT UNDERPINS YOUR PROCESSES.
What problem
are we trying to
solve?
56. PARTICIPATORY
RESEARCH
EVALUATIVE
RESEARCH
PROBLEM
FRAMING
Looking
Methods for observing
human experience:
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Methods for analyzing
challenges and
opportunities:
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UNDERSTAND SKETCH DECIDE PROTOTYPE VALIDATE
ETHNOGRAPHIC
RESEARCH
PATTERNS &
PRIORITES
PEOPLE &
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CONCEPT
IDEATION
MODELING &
PROTOTYPING
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RATIONALE
Google Ventures
Design Sprint
DESIGN IS NOT A PROCESS. IT’S A DISCIPLINE THAT UNDERPINS YOUR PROCESSES.
What problem
are we trying to
solve?
57. PARTICIPATORY
RESEARCH
EVALUATIVE
RESEARCH
PROBLEM
FRAMING
Looking
Methods for observing
human experience:
Understanding
Methods for analyzing
challenges and
opportunities:
Making
Methods for envisioning
future possibilities:
UNDERSTAND SKETCH DECIDE PROTOTYPE VALIDATE
ETHNOGRAPHIC
RESEARCH
PATTERNS &
PRIORITES
PEOPLE &
SYSTEMS
CONCEPT
IDEATION
MODELING &
PROTOTYPING
DESIGN
RATIONALE
Google Ventures
Design Sprint
DESIGN IS NOT A PROCESS. IT’S A DISCIPLINE THAT UNDERPINS YOUR PROCESSES.
We need fresh
ideas!