The document provides an overview of practical user research. It introduces the speaker, Matthew Doty, and his company Evantage Consulting. The workshop aims to demonstrate how quality user insights can be achieved on modest budgets and timelines, and to equip attendees with basic research skills. Participants will learn about different research techniques and conduct a study to surface a real insight for their project or problem.
UX Enablement: Getting your team and your organization to practice user-cente...matthewjdoty
As a conscientious web professional, you KNOW that a user-centered approach is the best way to go, but you keep running into roadblocks. Whether it’s organizational resistance or a simple lack of knowing where to start, you, your team, and your organization need help.
Get Going with User Experience Enablement (UX-E)! UX-E is a flexible framework for providing UX-focused training, process improvement, and expert coaching. From practicing the basics of UX to having strategic conversations, UX-E is your soup-to-nuts solution for getting your team and your organization to practice user-centered design.
At the HealthTech Summit 2016 in Lausanne, I shared a framework for evaluating investments based on design criteria, applied to the opportunity, product, and company.
UX STRAT Online 2021 Presentation by Rina Tambo JensenUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Incorporate Mixed Methods Research"
Rina Tambo Jensen
What's all the Fuss About UX Strategy? slideshareJanice James
Presented at UPADC March 6, 2014
Discusses my take on what UX Strategy is and how a UX strategy is important to the UX profession as a whole and to us as UX professionals.
How can you show your clients the ROI of UX design? If user centered design is brought to bear against what the organization is trying to achieve, the implications to the experience can include: higher conversion and lead generation; higher customer engagement; more awareness and traffic; and higher satisfaction and retention, through better adoption and utilization; etc. This talk focuses on common misunderstandings or objections that clients typically have and how to overcome them. Part of the MITX User Experience Series: How to Show ROI of User Experience.
UX Strategy: A Systems Design Approach to InnovationLiam Friedland
Understanding systems behavior is an essential part of any UX strategist’s toolkit. In this talk, we'll introduce systems-thinking concepts that are of practical use to UX strategists in their day-to-day planning, organizing, and influencing. We discuss businesses as systems, or holoarchies, and introduce some simple, yet powerful tools for analyzing organizational stakeholders and creating influencing strategies.
Finally, we present User Experience (UX) itself as a meme for driving organizational renewal through innovation. We'll use several examples to illustrate how UX is a systems-thinking paradigm.
Learn how to transition from being an impotent, passive, holon subordinate to a regime-altering butterfly.
Presented by Liam Friedland & Jon Innes to the Silicon Valley IXDA group on 28 May 2014
UX Enablement: Getting your team and your organization to practice user-cente...matthewjdoty
As a conscientious web professional, you KNOW that a user-centered approach is the best way to go, but you keep running into roadblocks. Whether it’s organizational resistance or a simple lack of knowing where to start, you, your team, and your organization need help.
Get Going with User Experience Enablement (UX-E)! UX-E is a flexible framework for providing UX-focused training, process improvement, and expert coaching. From practicing the basics of UX to having strategic conversations, UX-E is your soup-to-nuts solution for getting your team and your organization to practice user-centered design.
At the HealthTech Summit 2016 in Lausanne, I shared a framework for evaluating investments based on design criteria, applied to the opportunity, product, and company.
UX STRAT Online 2021 Presentation by Rina Tambo JensenUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Incorporate Mixed Methods Research"
Rina Tambo Jensen
What's all the Fuss About UX Strategy? slideshareJanice James
Presented at UPADC March 6, 2014
Discusses my take on what UX Strategy is and how a UX strategy is important to the UX profession as a whole and to us as UX professionals.
How can you show your clients the ROI of UX design? If user centered design is brought to bear against what the organization is trying to achieve, the implications to the experience can include: higher conversion and lead generation; higher customer engagement; more awareness and traffic; and higher satisfaction and retention, through better adoption and utilization; etc. This talk focuses on common misunderstandings or objections that clients typically have and how to overcome them. Part of the MITX User Experience Series: How to Show ROI of User Experience.
UX Strategy: A Systems Design Approach to InnovationLiam Friedland
Understanding systems behavior is an essential part of any UX strategist’s toolkit. In this talk, we'll introduce systems-thinking concepts that are of practical use to UX strategists in their day-to-day planning, organizing, and influencing. We discuss businesses as systems, or holoarchies, and introduce some simple, yet powerful tools for analyzing organizational stakeholders and creating influencing strategies.
Finally, we present User Experience (UX) itself as a meme for driving organizational renewal through innovation. We'll use several examples to illustrate how UX is a systems-thinking paradigm.
Learn how to transition from being an impotent, passive, holon subordinate to a regime-altering butterfly.
Presented by Liam Friedland & Jon Innes to the Silicon Valley IXDA group on 28 May 2014
User Experience & Design…Designing for others…UEDPreeti Chopra
User-centered design (UCD) techniques,
Simplification of technology as per user’s needs,
User is right,
User testing,
Information architecture,
Interaction design,
ui,
ued
ux
UX STRAT Online 2021 Presentation by Mike Kuniavsky, AccentureUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Niche Manufacturing, AI and Computational Design at Accenture Labs"
Mike Kuniavsky
Accenture: Technology R&D Senior Principal
This is a short presentation I recently gave in Sydney, Australia. In this talk I discussed the 5 key elements behind changing the behaviour of our UX team at 3 Mobile.
This was a case study discussion, and hence there was far more discussion on the journey, than prescriptive recommendations you can take from these slides.
I have a larger presentation on Managing UX Teams which you can find under the "More by user" tab.
Enjoy.
Digital Summit Denver 2015: Enterprise User Experience | Margaret Bossen, RBARBA
RBA's Senior User Experience Designer, Margaret Bossen, presented "Enterprise User Experience: Making Sense of UX in Large Organizations" at Digital Summit Denver 2015. This presentation covers UX Basics, Enterprise UX, The Enterprise User, and Design Challenges.
Trends, Tools, and Tactics for Better Library DesignElliot Felix
Webinar from October 2013 to Blended Librarians Group on the "Trends, Tools, and Tactics for Better Library Design" featuring trends on learning and research, tools from the learning space toolkit (www.learningspacetoolkit.org), and tips for putting them to work to improve your library's spaces, services, and staffing.
UX STRAT 2016 - Ensuring Validity in Strategic UX Research MethodsCarine Lallemand
Conference presented at the UX Strat Europe 2016 conference in Amsterdam by Dr. Carine Lallemand (University of Luxembourg).
Abstract:
While conducting UX research, we make several conclusions that will in turn provide the foundation for our UX strategy. But what if these inferences happen to be wrong, based on invalid findings and false beliefs? How critically would this impact your organization and projects? How can you safeguard a UX strategy by ensuring the quality of research conclusions?
There might be numerous threats to validity in UX research, some of which might depend on the method used or the way it is used. A method is only a guide to action that needs to be configured, adapted, and complemented to match specific project requirements. To be successful, it is essential to ensure validity in strategic UX research methods. Failing to do so is taking the risk to base strategic decisions on false beliefs. In this talk, we will therefore see how to tackle validity issues and make the most out of UX research to stand out from the crowd by delivering value and differentiation. Through the presentation of validated cutting edge UX methods and business cases, you will be able to spot opportunities for improvement in your UX strategy!
Design Thinking Bootcamp - General Assembly - Mike BiggsMike Biggs GAICD
In increasingly complex times, innovation and collaboration skills are becoming vital to businesses, and both principles are essential in Design Thinking. This hands-on workshop will lead you through the design thinking process, taught by a design thinking professional that lives and breathes in this space.
This two-part workshop series will introduce the fundamentals of human-centered design and how this approach can help develop innovative solutions for the complex challenges we face as businesspeople, creatives and entrepreneurs.
During the fast paced sessions, you will be introduced to user centred design principles at the research, ideation and idea synthesis stage of the the design thinking process.
We'll cover the theory then workshop through the practical aspects of each of the stages the the core Design Thinking process. Learn how to conduct simple user research studies and how to implement research-driven insights to help make better decisions and product improvements. Also covering the concept of convergent/divergent thinking, rapid problem solving and prototyping, and collaborative design. Students will also be introduced to key practical tools which are integral in the process such as research collection tools, distributed design collaboration, web based prototyping, and testing/measuring.
Outcomes
- Understand how to apply human-centered design principles to tackle complex challenges.
- Identify new ways to serve and support people by uncovering latent needs, behaviours, and desires.
- Learn specific techniques and tools to improve research, ideation, and prototyping.
Presentation by John Yesko at the 2011 Information Architecture Summit (IA Summit) entitled: "The User Experience Brief: The What and Why Before the How."
We IAs spend a lot of time discussing the “core” documents in information architecture—wireframes, site maps, prototypes. But we often jump into these very tactical, design-oriented deliverables too hastily.
The user experience brief takes on a more strategic role. Early in the project, it’s our vehicle to summarize what we know so far, particularly requirements and research results. More importantly though, it lays the foundation for the UX design approach, with the goals of gathering consensus and identifying sticking points early on. The user experience brief illuminates the organizing principles—user experience fundamentals to be followed and referenced throughout the project.
We’ll talk about the value of this early-project document, its role in shaping the user experience approach, how its composed, and its limitations. We’ll look at a number of great visual examples too. Introduced the right way and at the right time, the UX brief can be an invaluable stake in the ground with clients and internal stakeholders.
UX STRAT USA, Mike Hubler and Tim Klauda, "Changing the Culture of Consumer a...UX STRAT
Presentation at UX STRAT 2015 by Tim Klauda, Vice President of Global Digital Creative, Walt Disney Parks & Resorts; and Mike Hubler, User Experience Program Manager, Northrop Grumman Corporation
Ericsson Review: Crafting UX - designing the user experience beyond the inter...Ericsson
There is more to a good user experience than attractive products and services that solve problems and function according to a given set of requirements. Creating products and services that provide compelling experiences for users requires planning, resources, and processes for monitoring progress and measuring quality – crafting UX.
Modern users are savvy and demanding, and their expectations are high. They want products and services that provide some level of value. They want their products to be aesthetically pleasing, emotionally satisfying, as well as easy to learn, use, install, maintain and upgrade.
Ericsson is shifting from being driven by technology to being driven by needs and experiences. This shift has manifested itself in the development of a design approach that gets close to the user. Crafting UX is a user experience (UX) framework with roles, responsibilities and guidelines to better understand, define and meet users’ needs.
Designing similar – yet not identical – assets that provide comparable functionality, in different ways for different products, is neither financially justifiable nor good in terms of usability. By reusing common assets and code for similar functionalities, design teams can focus on the important task of creating relevant content and functionality; in other words, content that is useful and usable.
By establishing a shared vision across all groups involved in the development of products and services teamwork becomes more effective and coordinated efforts lead to a greater design and a better user experience.
Basically, a semester presentation on Mobile User Experience, where things such as
1. Mobile UX
2. Mobile UX Design
3. Why UX matters?
4. Influences of UX
5. How to improve Mobile UX
6. Mobile UX Practices
7. Examples of Good UX Designs
are discussed. Hopefully, these will come in handy for someone.
Selling UX in Your Organization - Stir Trek 2012Carol Smith
Bring The Users: Selling UX in Your Organization was presented at Stir Trek 2012 in Columbus, Ohio by Carol Smith. You are convinced that UX work will not only save time and effort, but will also increase profits. Now you need to persuade your team to integrate UX activities into your work. This presentation will give you the facts to back up your convictions. Carol provides you with clear and compelling responses to tough questions about UX and usability methods. You’ll leave with facts about the Return on Investment (ROI) of UX, how to respond to UX skeptics, and how to turn your entire team into UX advocates.
Shared at "Data-Driven Design for User Experience" with Le Wagon Tokyo, 25 Aug
https://www.meetup.com/ja-JP/Le-Wagon-Tokyo-Coding-Station/events/280067831/
In UX design, data means the voice of users (customers) and actionable insights that are beyond just numbers. Hearing these voices through user research and usage analytics is a critical process of building a human-centric design. Based on data-driven design, UX designers, product managers, and even senior management can listen to the inner voice of users and extrapolate those to discover a user journey for clear call-to-action and unwavering customer loyalty.
At this webinar, our guest speaker Emi Kwon, UX Design Director at Metlife, will walk you through the basics of data-driven design as well as share some tips and tricks for making data-driven design your value proposition as a product manager/ UX specialist.
Agenda:
✔️ Data ecosystem — Data lake, data warehouse…what does it mean for UX?
✔️ Small data and big data — the opportunities and pitfalls
✔️ Research method basics — qualitative, quantitative or triangulated
✔️ Usage analytics and A/B testing
✔️ What about COVID-19 and remote usability testing?
User Experience & Design…Designing for others…UEDPreeti Chopra
User-centered design (UCD) techniques,
Simplification of technology as per user’s needs,
User is right,
User testing,
Information architecture,
Interaction design,
ui,
ued
ux
UX STRAT Online 2021 Presentation by Mike Kuniavsky, AccentureUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Niche Manufacturing, AI and Computational Design at Accenture Labs"
Mike Kuniavsky
Accenture: Technology R&D Senior Principal
This is a short presentation I recently gave in Sydney, Australia. In this talk I discussed the 5 key elements behind changing the behaviour of our UX team at 3 Mobile.
This was a case study discussion, and hence there was far more discussion on the journey, than prescriptive recommendations you can take from these slides.
I have a larger presentation on Managing UX Teams which you can find under the "More by user" tab.
Enjoy.
Digital Summit Denver 2015: Enterprise User Experience | Margaret Bossen, RBARBA
RBA's Senior User Experience Designer, Margaret Bossen, presented "Enterprise User Experience: Making Sense of UX in Large Organizations" at Digital Summit Denver 2015. This presentation covers UX Basics, Enterprise UX, The Enterprise User, and Design Challenges.
Trends, Tools, and Tactics for Better Library DesignElliot Felix
Webinar from October 2013 to Blended Librarians Group on the "Trends, Tools, and Tactics for Better Library Design" featuring trends on learning and research, tools from the learning space toolkit (www.learningspacetoolkit.org), and tips for putting them to work to improve your library's spaces, services, and staffing.
UX STRAT 2016 - Ensuring Validity in Strategic UX Research MethodsCarine Lallemand
Conference presented at the UX Strat Europe 2016 conference in Amsterdam by Dr. Carine Lallemand (University of Luxembourg).
Abstract:
While conducting UX research, we make several conclusions that will in turn provide the foundation for our UX strategy. But what if these inferences happen to be wrong, based on invalid findings and false beliefs? How critically would this impact your organization and projects? How can you safeguard a UX strategy by ensuring the quality of research conclusions?
There might be numerous threats to validity in UX research, some of which might depend on the method used or the way it is used. A method is only a guide to action that needs to be configured, adapted, and complemented to match specific project requirements. To be successful, it is essential to ensure validity in strategic UX research methods. Failing to do so is taking the risk to base strategic decisions on false beliefs. In this talk, we will therefore see how to tackle validity issues and make the most out of UX research to stand out from the crowd by delivering value and differentiation. Through the presentation of validated cutting edge UX methods and business cases, you will be able to spot opportunities for improvement in your UX strategy!
Design Thinking Bootcamp - General Assembly - Mike BiggsMike Biggs GAICD
In increasingly complex times, innovation and collaboration skills are becoming vital to businesses, and both principles are essential in Design Thinking. This hands-on workshop will lead you through the design thinking process, taught by a design thinking professional that lives and breathes in this space.
This two-part workshop series will introduce the fundamentals of human-centered design and how this approach can help develop innovative solutions for the complex challenges we face as businesspeople, creatives and entrepreneurs.
During the fast paced sessions, you will be introduced to user centred design principles at the research, ideation and idea synthesis stage of the the design thinking process.
We'll cover the theory then workshop through the practical aspects of each of the stages the the core Design Thinking process. Learn how to conduct simple user research studies and how to implement research-driven insights to help make better decisions and product improvements. Also covering the concept of convergent/divergent thinking, rapid problem solving and prototyping, and collaborative design. Students will also be introduced to key practical tools which are integral in the process such as research collection tools, distributed design collaboration, web based prototyping, and testing/measuring.
Outcomes
- Understand how to apply human-centered design principles to tackle complex challenges.
- Identify new ways to serve and support people by uncovering latent needs, behaviours, and desires.
- Learn specific techniques and tools to improve research, ideation, and prototyping.
Presentation by John Yesko at the 2011 Information Architecture Summit (IA Summit) entitled: "The User Experience Brief: The What and Why Before the How."
We IAs spend a lot of time discussing the “core” documents in information architecture—wireframes, site maps, prototypes. But we often jump into these very tactical, design-oriented deliverables too hastily.
The user experience brief takes on a more strategic role. Early in the project, it’s our vehicle to summarize what we know so far, particularly requirements and research results. More importantly though, it lays the foundation for the UX design approach, with the goals of gathering consensus and identifying sticking points early on. The user experience brief illuminates the organizing principles—user experience fundamentals to be followed and referenced throughout the project.
We’ll talk about the value of this early-project document, its role in shaping the user experience approach, how its composed, and its limitations. We’ll look at a number of great visual examples too. Introduced the right way and at the right time, the UX brief can be an invaluable stake in the ground with clients and internal stakeholders.
UX STRAT USA, Mike Hubler and Tim Klauda, "Changing the Culture of Consumer a...UX STRAT
Presentation at UX STRAT 2015 by Tim Klauda, Vice President of Global Digital Creative, Walt Disney Parks & Resorts; and Mike Hubler, User Experience Program Manager, Northrop Grumman Corporation
Ericsson Review: Crafting UX - designing the user experience beyond the inter...Ericsson
There is more to a good user experience than attractive products and services that solve problems and function according to a given set of requirements. Creating products and services that provide compelling experiences for users requires planning, resources, and processes for monitoring progress and measuring quality – crafting UX.
Modern users are savvy and demanding, and their expectations are high. They want products and services that provide some level of value. They want their products to be aesthetically pleasing, emotionally satisfying, as well as easy to learn, use, install, maintain and upgrade.
Ericsson is shifting from being driven by technology to being driven by needs and experiences. This shift has manifested itself in the development of a design approach that gets close to the user. Crafting UX is a user experience (UX) framework with roles, responsibilities and guidelines to better understand, define and meet users’ needs.
Designing similar – yet not identical – assets that provide comparable functionality, in different ways for different products, is neither financially justifiable nor good in terms of usability. By reusing common assets and code for similar functionalities, design teams can focus on the important task of creating relevant content and functionality; in other words, content that is useful and usable.
By establishing a shared vision across all groups involved in the development of products and services teamwork becomes more effective and coordinated efforts lead to a greater design and a better user experience.
Basically, a semester presentation on Mobile User Experience, where things such as
1. Mobile UX
2. Mobile UX Design
3. Why UX matters?
4. Influences of UX
5. How to improve Mobile UX
6. Mobile UX Practices
7. Examples of Good UX Designs
are discussed. Hopefully, these will come in handy for someone.
Selling UX in Your Organization - Stir Trek 2012Carol Smith
Bring The Users: Selling UX in Your Organization was presented at Stir Trek 2012 in Columbus, Ohio by Carol Smith. You are convinced that UX work will not only save time and effort, but will also increase profits. Now you need to persuade your team to integrate UX activities into your work. This presentation will give you the facts to back up your convictions. Carol provides you with clear and compelling responses to tough questions about UX and usability methods. You’ll leave with facts about the Return on Investment (ROI) of UX, how to respond to UX skeptics, and how to turn your entire team into UX advocates.
Shared at "Data-Driven Design for User Experience" with Le Wagon Tokyo, 25 Aug
https://www.meetup.com/ja-JP/Le-Wagon-Tokyo-Coding-Station/events/280067831/
In UX design, data means the voice of users (customers) and actionable insights that are beyond just numbers. Hearing these voices through user research and usage analytics is a critical process of building a human-centric design. Based on data-driven design, UX designers, product managers, and even senior management can listen to the inner voice of users and extrapolate those to discover a user journey for clear call-to-action and unwavering customer loyalty.
At this webinar, our guest speaker Emi Kwon, UX Design Director at Metlife, will walk you through the basics of data-driven design as well as share some tips and tricks for making data-driven design your value proposition as a product manager/ UX specialist.
Agenda:
✔️ Data ecosystem — Data lake, data warehouse…what does it mean for UX?
✔️ Small data and big data — the opportunities and pitfalls
✔️ Research method basics — qualitative, quantitative or triangulated
✔️ Usage analytics and A/B testing
✔️ What about COVID-19 and remote usability testing?
Agile methodologies are transforming not only the way we work, but also what is expected of us as researchers. At BeyondCurious, we think that’s a good thing. In our experience, agile, iterative user experience research is the best way of conducting ux/usability research.
Why? It ensures that you’re making things that matter. Agile Research delivers rapid results to internal and client teams in as little as one week, allowing for quick pivots to align prototypes to user needs. This flexible, modular approach reduces client risk because it allows teams to test and learn. The research process iteratively informs development, and concrete, ongoing results enable rapid evolution, and ensure that you are making the best product for your end user.
Another benefit of Agile Research is that client and internal design/dev partners are part of the research team: there is no black box. This integrated team co-develops areas of inquiry, prototypes, and key questions. Agile research sprints do not produce dust-attracting research tomes. Instead, reports answer key questions, propelling product development forward with clear and targeted opportunities and recommendations. These sprints also quickly uncover additional questions that could be answered with future research to help move projects forward.
Sounds good, right? But how do you do it? How do you plan it? What kind of team do you need? How do you get recruits in so little time? What kinds of tools and techniques are best suited to agile? And what kind of mindset do you need to be able to pull it off successfully?
This presentation, given at World Usability Congress, teaches researchers, strategists, and designers how to plan and manage Agile Research, including:
Methodology
Research Approach and Planning
Recruiting
Tools and Techniques
Team
Mindset
Big Data and Big Ideas: Quantitative Modeling in UX Research - T.S. BalajiUXPA International
This presentation will bring big data into the context of UX research by describing how big data can inform usability in three ways, focusing primarily on strategy and quantitative models. A case study involving field research will be explained and the audience will act as the UX team to help build the model at each stage to better understand the theory and final product that resulted. Quantitative models help make product research more interpretable by developing testable, causal relationships between product features and business outcomes (e.g., feel of product and product satisfaction), going beyond descriptive statistics for each feature and attribute. In this way, stakeholders know not just what features are performing or underperforming, but whether those are impacting the overall performance of the product on key outcomes.
Designing Better Experiences - UX London 2013Cyber-Duck
Slides from the workshop @danny_bluestone and @duckymatt from Cyber-Duck Ltd gave at UX London 2013. The workshop focused on how by putting the user at the centre of design decisions you can deliver a better experience. With a mixture of theory and hands-on activities the workshop covered user research, activity mapping, card sorting and participative sketching techniques.
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...Joe Lamantia
After Oracle acquired Endeca, we all had to figure out what to do next. This case study describes building a learning-driven strategy capability to guide an adventurous product development group focused on the new domains of big data analytics and machine intelligence. I’ll share the outcomes of our efforts to launch new products chartered directly around customer experience value; outline the methods, tools, and perspectives that powered product discovery and strategic planning; share a framework and patterns for identifying and understanding emerging domains; and review the application of this toolkit to new situations.
This is a case study of the IT department of a large enterprise moving to a service design model. Previously, the IT department was totally technology focused. Now they are listening to their customers and learning how to be more user-focused.
Advocating for your users is key to project success. Kirsten Burgard and I show how, even developers can accomplish this via our process and case studies.
UX is everywhere that's why the UX process is more Important!
Without a solid UX design process, you have a lower chance of creating a product with good UX. A well-defined and well-executed UX process, on the other hand, makes it possible to craft amazing experiences for users.
How did we sell DT, how did the workshops with clients and users, which methods work and which ones do not.
Examples of real projects: both successful and not very)
- What is DT and why everyone is talking about it
- Key DT elements
- How DT works in outsourcing
- How the theory differs in practice
- How to sell DT
- How a project with DT fails
Usability testing (or user testing) involves measuring the ease with which users can complete common tasks on your website. The results of the analysis are a huge eye-opener and their implementation often leads to:
Increased sales and task completion and a high rate of return site visitors
A greatly improved understanding of your customers’ needs
A significant reduction in call centre enquiries
A much more user-focused in-house development team Source: http://www.wbcsoftwarelab.com/wbcblog/read-basics-of-usability-testing
Similar to Practical User Research: A Crash Course (20)
People First: Human-Centered Innovation, Transformation & Iterationmatthewjdoty
Multichannel innovation isn’t cheap or easy. The stakes are particularly high when it comes to deciding where and when to invest. If we don’t innovate and invest, we can’t possibly dream of remaining competitive in the marketplace. At the same time, if we launch innovations our customers won’t embrace, we can kiss our competitive advantage goodbye. This presentation examines how to apply the principles and techniques of Human-Centered Design to:
Envision the experiences your audience will expect in the future and prioritize your investments.
Make the organizational and cultural changes necessary to deliver the caliber of experiences outlined by your vision
Make rapid, iterative, human-centered progress as you design and launch products, services, and technology.
You Are the Resistance! Championing Human-Centered Design Amidst the Rise of ...matthewjdoty
The machines are rising! They threaten us, our way of life and our sanity! We’re not talking about a literal overthrow of humanity by sentient technology as in The Terminator, The Matrix or even Maximum Overdrive. Instead, the machines we face are not only actual, physical, technology but also the institutions, cultures and social systems in which we work. Each of these machines presents real challenges to human-centered design.
Rapid explosions in technology advancement tempt us to do away with “time-consuming” human considerations in product development while our institutions pressure us to “fall in line” in order to serve other objectives instead of providing what our audiences need and want.
In response to this situation, this session will take you on an entertaining journey to…
Illustrate and discuss different “machines” and the threats they pose to Human-Centered Design
Outline practical strategies for addressing these threats
Equip you with specific techniques to move the needle toward human-centered design in your own situations.
Mobile/Desktop/Tablet first: Getting the most from all form factors
Most of us would agree that designing a smartphone experience first is a good way to prioritize features and functionality for a system that will span multiple form factors. Over the last 3 years, however, I’ve steadily come to realize that all form factors have important lessons to teach each other. While the “mobile first” movement represents an important evolution in our design thinking, there is a broader interplay between certain form factors that, when understood and mastered, can help take our designs to the next level.
I cross the streams of my artistic roots, technical savvy, business acumen, and my fascination with human behavior to create really awesome interactive experiences.
My work with a broad variety of organizations (ranging from smaller operations to fortune 500 companies) enables me to gracefully plug a user-centered approach into virtually any organization or project.
My passion is helping individuals and organizations understand and then adopt the principles and techniques of user-centered design.
UX is HOT! There are few people who do it! There are even fewer who do it well! Some individuals claiming to “do UX” don’t really understand the full value that it can bring to the table and organizations are struggling to understand what it takes to reap the full benefits of UX.
“ABCD… UX” playfully responds to this situation by offering a simple model that…
1. Calls us to re-examine our assumptions about User Experience and human centered design
2. Offers practical insight on how to educate an organization,
3. Demonstrates how to become a change agent in our own circles of influence
4. Outlines key principles for establishing and sustaining the practice human-centered design
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
9. OUR
AGENDA
9
1:00
Learn
about
user
research
and
select
your
technique
1:30
Learn
your
technique
2:00
Design
&
conduct
your
study
(take
breaks
as
needed)
3:15
Document
&
Present
your
findings
3:45
Wrap
up
10. WARNING
10
We
will
be
moving
fast
I
will
require
your
parScipaSon
This
will
be
awesome
13. USER
RESEARCH
13
An
set
of
acSviSes
that
help
us...
1. Understand
the
people
who
will
be
actually
using
what
we’re
designing.
2. Validate
our
decisions/assumpSons
throughout
the
project.
14. PRACTICAL
USER
RESEARCH
14
A
flexible
approach
to
user
research
which
delivers
many
of
the
benefits
of
user
insight
while
remaining
sensiSve
to
Sme
and
budget
constraints.
24. 1.
WE
DON’T
NEED
TO
DO
USER
RESEARCH
“We’re
smart
enough
to
get
it
right!”
“Users
don’t
know
what
they
want!”
“We’ll
just
fix
anything
aKer
we
go
live.”
24
h2p://www.flickr.com/photos/evertwh/2723737126/sizes/l/in/photostream/
25. 2.
WE
DON’T
HAVE
THE
BUDGET
Too
oKen,
we
think
“research”
automaScally
means
expensive
labs,
recruiSng
fees
and
expensive
research
partners.
25
h2p://www.flickr.com/photos/danmoyle/5634567317/sizes/l/in/photostream/
26. 3.
WE
DON’T
HAVE
THE
TIME
“We
can
only
test
our
exact
target
audience.”
“I
can’t
have
my
development
team
sirng
on
their
hands!”
26
http://www.flickr.com/photos/alancleaver/2661425133/sizes/o/in/photostream/
40. WHAT
QUESTIONS
ARE
YOU
TRYING
TO
ANSWER?
How
do
they
want
to
interact?
Card
SorSng
(open)
Design
Games/Workshops
Focus
Groups
Surveys
Baseline
Usability
TesSng
Task
Analysis
40
Who
is
our
audience
&
what
do
they
need?
Contextual
Inquiry
(Ethnography)
Interviews
Focus
Groups
Surveys
Diaries
What
do
they
think
of
what
we’ve
done?
Concept
TesSng
Usability
TesSng
Card
sorSng
(closed/reverse)
Tree
TesSng
Contextual
Inquiry
Analysis
of
Web
Metrics
A/B,
MVT
tesSng
41. WHAT
QUESTIONS
ARE
YOU
TRYING
TO
ANSWER?
How
do
they
want
to
interact?
Card
SorVng
(open)
Design
Games/Workshops
Focus
Groups
Surveys
Baseline
Usability
TesVng
Task
Analysis
41
Who
is
our
audience
&
what
do
they
need?
Contextual
Inquiry
(Ethnography)
Interviews
Focus
Groups
Surveys
Diaries
What
do
they
think
of
what
we’ve
done?
Concept
TesSng
Usability
TesVng
Card
sorVng
(closed/reverse)
Tree
TesVng
Contextual
Inquiry
Analysis
of
Web
Metrics
A/B,
MVT
tesSng
42. WHAT
IS
CARD
SORTING?
A
research
technique
that
aims
to
understand
how
people
organize
and
group
informaSon.
Results
can
be
used
to
structure
the
site/app
in
more
intuiSve
way.
42
43. WHAT
IS
TREE
TESTING?
A
research
technique
that
aims
to
uncover
issues
with
labeling
&
findability.
Results
are
used
to
inform
the
design/organizaSon
of
your
menu/navigaSon.
43
44. WHAT
IS
USABILITY
TESTING?
A
research
technique
that
aims
to
validate
decisions
and
catch
usability
issues.
Results
can
be
used
to...
• Fix
issues
before
producSon
• Inform
the
next
release
• Inform
a
redesign
44
47. OUR
AGENDA
47
1:00
Learn
about
user
research
and
select
your
technique
1:30
Learn
your
technique
2:00
Design
&
conduct
your
study
(take
breaks
as
needed)
3:15
Document
&
Present
your
findings
3:45
Wrap
up
51. HOW
DOES
USABILITY
TESTING
WORK?
1. Show
the
user
interface
(a
sketch,
mockup,
prototype
or
the
actual
site/app)
2. Ask
the
parScipant
to
perform
a
task
3. Observe
interacSons
&
take
notes
51
52. HOW
MANY
PARTICIPANTS
ARE
NEEDED?
52
AT
LEAST
5 http://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/
53. HOW
DO
I
DESIGN
A
USABILITY
STUDY?
1. IdenSfy
the
pages/screens/elements
where
you’d
like
to
have
user
feedback
2. Clearly
arSculate
and
document
your
goals
with
each
page/screen/element
and
what
successful
interacSon
looks
like
3. Create
realisSc
scenarios
&
tasks
that
will
elicit
credible
feedback.
53
55. EXAMPLE:
ARTICULATE
YOUR
GOALS
The
goal
of
this
study
is
to
observe
user
interacSons
with
the
site
to
see
if
parScipants...
• Are
able
to
successfully
use
the
navigaSon
(main
and
secondary)
to
complete
tasks.
• Are
successfully
able
to
idenSfy
links
(they
know
what
a
link
is
and
what
is
not
link).
• Understand
terminology
and
labels.
55
56. EXAMPLES:
SCENARIOS
&
TASKS
Let’s
say
that
you
entered
[SEARCH
TERM}
into
Google.
and
clicked
on
the
link
for
[WEBSITE].
This
is
the
home
page
of
the
new
site.
Without
clicking
on
anything,
take
a
few
moments
to
look
it
over
and
take
it
in.
(COUNT
TO
10,
THEN
ASK
THE
FOLLOWING
QUESTIONS)
• What
are
your
first
impressions?
• What
can
you
do?
• What
would
you
do
first?
• What’s
missing?
56
57. EXAMPLES:
SCENARIOS
&
TASKS
From
what
we
understand
you
are
in
the
market
for
a
[PRODUCT].
I’d
like
you
show
me
what
you
would
do
find
and
add
[PRODUCT]
to
your
cart.
Tell
me
about
a
me
that
you
were
looking
for
[PRODUCT].
I’d
like
you
now
to
put
yourself
back
in
that
situaon
and
show
me
what
you
would
do
find
and
add
[PRODUCT]
to
your
cart.
57
60. HOW
DOES
CARD
SORTING
WORK?
Open
SorSng
1. People
are
given
a
set
of
“cards”
that
represent
features/content
of
the
site/app.
2. They
organize
informaSon
into
groups
which
make
sense
to
them.
3. They
name
each
of
the
groups.
60
61. Closed
SorSng
1. People
are
given
a
set
of
“cards”
that
represent
features/content
of
the
site/app.
2. They
organize
informaSon
into
several
pre-‐defined
groups
in
a
way
that
makes
sense
to
them.
HOW
DOES
CARD
SORTING
WORK?
61
64. HOW
MANY
PARTICIPANTS
ARE
NEEDED?
64
In
card
sorSng,
“...there's
only
a
0.75
correlaSon
between
the
results
from
five
users
and
the
ulSmate
results.”
“You
must
test
fiKeen
users
to
reach
a
correlaSon
of
0.90,
which
is
a
more
comfortable
place
to
stop.”
http://www.nngroup.com/articles/card-sorting-how-many-users-to-test/
AT
LEAST
15
68. HOW
DOES
TREE
TESTING
WORK?
1. Present
a
basic
menu
of
opSons.
2. Ask
people
to
find
key
features
and
content.
3. Analyze
how
oKen
tasks
are
successfully
completed.
68
70. HOW
MANY
PARTICIPANTS
ARE
NEEDED?
70
• Since
it’s
similar
to
usability
tesSng,
some
say
at
least
5.
• Since
it’s
Similar
to
card
sorSng,
some
say
at
least
15.
• Tree
tesSng
vendors
will
recommend
a
minimum
of
40-‐50.
IT
DEPENDS...
QUICKER
TURNAROUND
MORE
RELIABLE
73. OUR
AGENDA
73
1:00
Learn
about
user
research
and
select
your
technique
1:30
Learn
your
technique
2:00
Design
&
conduct
your
study
(take
breaks
as
needed)
3:15
Document
&
Present
your
findings
3:45
Wrap
up
75. DOS
AND
DON’TS
OF
IN-‐PERSON
RESEARCH
Do...
• Dress
appropriately
• Bring
business
cards
• Ask
open-‐ended
quesSons
• Use
words
other
than
those
used
in
what
you
are
researching
• Ask
the
parScipant
to
“think
out
loud”
Don’t...
• Sigh
or
groan
if
the
parScipant
makes
an
incorrect
choice
or
misstates
something
• Ask
leading
quesSons
• Ask
closed-‐ended/manipulaSve
quesSons
• “Help”
or
correct
the
parScipant
75
76. DESIGN
&
CONDUCT
YOUR
STUDIES
Design
1. Build
your
study
based
on
real
problems
you
face
2. Work
as
a
group
to
solve
issues
&
quesSons
but
use
me
as
a
resource
if
you
get
stuck
Conduct
1. Use
your
group
as
study
subjects
2. Decide
within
your
group
whose
studies
you
will
run
3. Run
your
studies
4. Work
as
a
group
to
solve
issues
&
quesSons
but
use
me
as
a
resource
if
you
get
stuck
76
78. OUR
AGENDA
78
1:00
Learn
about
user
research
and
select
your
technique
1:30
Learn
your
technique
2:00
Design
&
conduct
your
study
(take
breaks
as
needed)
3:15
Document
&
Present
your
findings
3:45
Wrap
up
89. HOW
DO
I
DELIVER
THE
FACTS
IN
COMPELLING
WAYS?
89
90. TELL
A
COMPELLING
STORY
“The
next
Sme
you
struggle
with
gerng
people
on
board
with
your
projects
and
ideas,
simply
tell
them
a
story...
...storytelling
is
the
only
way
to
plant
ideas
into
other
people's
minds.”
Leo
Widrich
The
Science
of
Storytelling:
Why
Telling
a
Story
is
the
Most
Powerful
Way
to
AcSvate
Our
Brains
(h2p://lifehacker.com/5965703/the-‐science-‐of-‐storytelling-‐why-‐telling-‐a-‐story-‐is-‐the-‐most-‐powerful-‐way-‐to-‐acvate-‐our-‐brains)
90
91. CONNECT
THE
DOTS...
IN
THE
STUDY
91
ParScipants
do
not
feel
confident
about
the
purchaseParScipants
spent
a
lot
of
Sme
going
back
&
forth
between
the
PLP
and
the
PDP.
ParScipants
commented
size
and
fit
are
the
most
important
consideraSons
when
buying
something
like
this
online.
ParScipants
were
reluctant
to
add
items
to
their
cart.
92. CONNECT
THE
DOTS...
OUTSIDE
THE
STUDY
92
User
Research
Stakeholder
Interviews
CompeVVve
Analysis
Web
AnalyVcs
Findings
in
Context
96. OUR
AGENDA
96
1:00
Learn
about
user
research
and
select
your
technique
1:30
Learn
your
technique
2:00
Design
&
conduct
your
study
(take
breaks
as
needed)
3:15
Document
&
Present
your
findings
3:45
Wrap
up