Wayne Payne first contributed the use of term “Emotional Intelligence” in 1985. Since then emotional intelligence is ruling the corporate, non- profit organizations and educational arenas as well. It is the emotional intelligence that drives an individual to succeed in life as well as lead others in positive manner. Emotional Intelligence builds good rapport with the people and decides the level of one’s attitude and altitude. This article describes about how to balance with one’s own emotions to succeed in a workplace.

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Emotional Intelligence: A Pathway to
Successful Career
K.A.Apoorva, Senior Faculty – IT,
Jain University, Bangalore.
ABSTRACT:
Wayne Payne first contributed the
use of term “Emotional Intelligence” in
1985. Since then emotional intelligence is
ruling the corporate, non- profit
organizations and educational arenas as
well. It is the emotional intelligence that
drives an individual to succeed in life as
well as lead others in positive manner.
Emotional Intelligence builds good
rapport with the people and decides the
level of one’s attitude and altitude. This
article describes about how to balance
with one’s own emotions to succeed in a
workplace.
INTRODUCTION:
Emotional intelligence (EI) is the
ability to identify, assess, and control
the emotions of oneself, of others, and of
groups. It can be divided into ability
EI and trait EI. Ability EI is usually
measured using maximum performance tests
and has stronger relationships with
traditional intelligence, whereas trait EI is
usually measured using self-report
questionnaires and has stronger relationships
with personality [2].
Emotional intelligence (EI) is the area
of cognitive ability involving traits and
social skills that facilitate interpersonal
behavior. Intelligence can be broadly
defined as the capacity for goal-oriented
adaptive behavior; emotional intelligence
focuses on the aspects of intelligence that
govern self-knowledge and social
adaptation.
Emotional intelligence is the ability
to observe, access and manage emotions.
This plays a vital part on how we deal with
others. To know more on what is emotional
intelligence, we’ll tackle its four branches
that include perceiving emotions, reasoning
with emotions, understanding emotions and
managing emotions. Perceiving emotions
means correctly identifying one’s feelings or
emotions. One need to be observant and
sensitive on one’s facial expression and
body language as these can tell us what the
other person feels without him saying a
word. Not all people have this ability. There
are some who are unable to understand non-
verbal signs that may show one’s feelings.
Having the ability to identify emotions is
one of the factors in emotional intelligence.
Reasoning with emotions means
determining if one need to react on the other

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person’s emotions or not. Understanding
emotions is another factor in emotional
intelligence. This is the ability to analyze the
perceived emotions of other person and
interpret what it means. For instance, one
notice that hi/her friend keeps on looking at
his/her watch and looks a bit worried. One
thinks of the possible reasons for this like
he/she may be waiting for someone but that
person has not arrived yet or his/her
deadline is almost up but he’s not yet done
with his task. The last factor in emotional
intelligence is managing emotions. This is
the most important factor in emotional
intelligence. This is the ability to control
ones emotions and respond appropriately to
others. Hence, Emotional Intelligence is
very important for all employees as it is one
of the important deciding factor for
relationship management resulting in
motivation, retention, self management &
managing others.
COMPONENTS OF EMOTIONAL
INTELLIGENCE [3]:
1. Self-Awareness:
Knowing one's internal states,
preferences, resources, and intuitions.
2. Managing Emotions:
Managing one's internal states, impulses,
and resources.
3. Motivation:
Emotional tendencies that guide or
facilitate or reaching the goals.
4. Empathy:
Awareness of others' feelings, needs, and
concerns.
5. Social-Skills:
Adeptness at inducing desirable
responses from others.
Self-Awareness:
High self-awareness refers to having
an accurate understanding of how you
behave, how other people perceive you,
recognizing how you respond to others,
being sensitive to your attitudes, feelings,
emotions, intents and general
communication style at any given moment
and being able to accurately disclose this
awareness [3].
Skill Indicators:
· Know when you are thinking negatively
· Know when your self-talk is helpful
· Know when you are becoming angry
· Know how you are interpreting events
· Know what senses you are currently using
· Know how to communicate accurately
what one experience.
· Know the moments your mood shifts
· Know when you are becoming defensive
· Know the impact your behavior has on
others [3]
Skills Assessment:
· Do you recognize your feelings and
emotions as they happen?
· Are you aware of how others perceive
you?
· How do you act when you are defensive?

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· Are you aware of how you speak to
yourself? [3]
Managing Emotions:
The capacity to soothe oneself, to
shake off rampant anxiety, gloom, despair,
or irritability. The ability to be able to keep
an emotional perspective [3].
Skill Indicators:
· Able to identify shifts in physiological
arousal
· Be able to relax in pressure situations
· Act productively in anxiety-arousing
situations
· Calm oneself quickly when angry
· Associate different physiological cues with
different emotional states
· Use self-talk to affect emotional states
· Communicate feelings effectively
· Reflect on negative feelings without being
distressed
· Stay calm when you are the target of anger
from others [3].
Skills Assessment:
· Do you use anger productively?
· Can you manage your anxiety in times of
change?
· Can you put yourself in a good mood? [3]
Motivation:
Be able to channel emotions to
achieve a goal; to postpone immediate
gratification for future gratification; to be
productive in low interest, low enjoyment
activities; to persist in the face of frustration
and generate initiative without external
pressure [3].
Skill Indicators:
· Able to "gear up" at will
· Able to regroup quickly after a setback
· Able to complete long-term tasks in
designated time frames
· Able to produce high energy in the context
of low-enjoyment work
· Able to change and stop ineffective habits
· Able to develop new and productive
patterns of behavior
· Able to follow through words with
actions [3].
Skills Assessment:
· Are you persistent?
· Do setbacks set you back?
· Can you psyche yourself up? [3]
Empathy:
The ability to exchange information
on a meaningful level. Adept in skills
necessary for organizing groups and
building teams, negotiating solutions,
mediating conflict among others, building
consensus, and making personal connections
[3].
Skill Indicators:
· Work out conflicts
· Build consensus
· Mediate conflict between others
· Exhibit effective interpersonal
communication skills
· Articulate the thoughts of a group

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· Able to influence others, directly or
indirectly
- Build trust
· Make others feel good
· Sought out by others for advice and
support [3].
Skills Assessment:
· Is it easy for you to resolve conflict?
· How well do you give criticism?
· Are you a good listener?
· Do you frequently praise people? [3]
Social skills:
Being aware of other people's
feelings and emotions; being able to listen to
their feelings; being able to help others deal
with their feelings and emotions in
productive ways and assist them in
increasing their awareness about their own
impact on others [3].
Skill Indicators:
· Able to accurately reflect back to others
the feelings they are experiencing
· Stay calm in the presence of others'
distressful emotions
· Recognize when others are distressed
· Able to help others manage their emotions
· Be perceived by others as being empathic
· Able to engage in intimate conversations
with others
· Able to manage group emotions
· Detect incongruence between others'
emotions and their behavior [3].
Skills Assessment:
· Are you skillful in managing the emotions
of others?
· How do you know when your boss is
angry, sad, anxious?
· Can you manage an angry group?
· Are you comfortable with your
feelings? [3]
DEVELOPING EMOTIONAL
INTELLIGENCE IN WORKPLACE:
• When people are working at a
common place , emotions will play a
role.
• “Don’t bring your personal
problems to work” is one variation of the
argument that emotions are inappropriate
in the workplace.
• Developing EI in the workplace means
acknowledging that emotions are always
present, and doing something intelligent
with them.
• People derail because of classic
emotional failings, not the lack of
technical skills [4]
CONSEQUENCES OF NOT HAVING
GOOD EI [6]:
 Relationship Problems
 Relationship Problems
 Rage in the Workplace
 Poor decision making capability

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 Failure to advance in career
 Development of Stress
EMOTIONAL QUOTIENT (EQ)
VERSES INTELLIGENCE QUOTIENT
(IQ):
Emotional Intelligence explains why
in-spite of equal intellectual capacity,
educational background, training or
experience some people excel while others
of same calibre and high educational degree
lag behind. Emotional Intelligence is the
dimension of intelligence responsible for our
ability to manage ourselves and our
relationship with others [7].
Hence IQ gets oneself to the entry door but
EQ gets oneself throughout the life.
TIPS TO CONTROL EMOTIONS:
 Take 30 belly-breaths
 Get good knowledge
 Redirect your mind
 Don’t forget to eat
 Ask yourself: is this useful?
 Observe the feeling
 Stay in the present
 Find good ways to relax
CONCLUSION:
Hence I like to conclude, by
controlling our emotions one leads a happy
and successful career. Your attitude
determines your altitude.
“Be a diamond which is just a piece of
charcoal that handles stress exceptionally
well”.
REFERENCES:
1.http://psychology.about.com/od/personalit
ydevelopment/a/emotionalintell.htm
2.http://en.wikipedia.org/wiki/Emotional_int
elligence
3. http://www.citehr.com/110184-emotional-
intelligence-problem-solving.html
4.http://psychology.about.com/library/quiz/b
l_eq_quiz.htm
5.http://en.wikipedia.org/wiki/Theory_of_m
ultiple_intelligences
6. “The Role And Importance Of Emotional
Intelligence In Knowledge Management”,
Svetlana Lazovic, International School for
Social and Business Studies, Slovenia
7.http://www.ted.com/conversations/21687/
emotional_intelligence_vs_inte.html

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