Social workers deal with complex situations that require a high degree of of self-awareness, situational awareness, creative thinking and collaboration with others. Emotional Intelligence is a model for personal and professional development that cultivates these skills that empower social workers to manage a high degree of stress effectively. Emotional Intelligence is also a way to sustain creative energy for the challenges of the work and prevent burn-out. This power point was created for the Power of Social Work Conference, presented on March 21, 2014 in Albany, NY.
Have you ever thought of why people of average intelligence outperform people with the highest levels of intelligence majority of the timeEmotional intelligence (EQ) is the capacity of recognizing our own feelings and those of others, for motivating ourselves, for managing emotions in ourselves as well as in our relationships
EQ is critical to managing your behavior, moving smoothly through social situations and making critical choices in life
From Learning Tree International's workshop at Showcase Ontario 2011.
This presentation will introduce you to Emotional Intelligence & cover these 3 objectives:
Identify five emotional intelligences.
Leverage emotional intelligence to augment your personal leadership style.
Apply emotional intelligence in a management role.
Emotional intelligence is a person’s ability to understand their own emotions, the emotions of others, and to act appropriately using these emotions.
Emotional intelligence never stops growing. Because we are always evolving as people, EQ is something that must be nurtured.
Have you ever thought of why people of average intelligence outperform people with the highest levels of intelligence majority of the timeEmotional intelligence (EQ) is the capacity of recognizing our own feelings and those of others, for motivating ourselves, for managing emotions in ourselves as well as in our relationships
EQ is critical to managing your behavior, moving smoothly through social situations and making critical choices in life
From Learning Tree International's workshop at Showcase Ontario 2011.
This presentation will introduce you to Emotional Intelligence & cover these 3 objectives:
Identify five emotional intelligences.
Leverage emotional intelligence to augment your personal leadership style.
Apply emotional intelligence in a management role.
Emotional intelligence is a person’s ability to understand their own emotions, the emotions of others, and to act appropriately using these emotions.
Emotional intelligence never stops growing. Because we are always evolving as people, EQ is something that must be nurtured.
Emotional Intelligence is mostly described as the ability to understand one's own feelings, appreciating the feelings of others and the management of these emotions to enhance productive living and social interactions.
Emotional Intelligence is the most fundamental attribute for success in a career.While Intelligent Quotient may take a person to a job, it is Emotional Quotient which sustains him there.
Discuss a workable definition of Emotional Intelligence in leadership and team building.
Understand the five domains of Emotional Intelligence.
Team Building Exercise to explore personal strengths and vulnerabilities related to EQ.
Develop an EQ Action Plan resulting in improved team performance.
What is Emotional Intelligence?
Why EI is important?
Daniel Goleman
five key elements under two different categories
Self-Awareness
Self-Regulation or Management
Motivation
Empathy
Social or Interpersonal Skills
Benefits of Higher Emotional Intelligence
Some Key Points
Emotional intelligence @ work place- by Shritheja KShri Theja
It is very important factor to know and control emotions at work place, as an aid to success. High EQ will make a person easily to climb corporate ladder and reach great hights.
This program explores how you can leverage EQ competencies to enhance performance and productivity in your organization.
Emotional Intelligence refers to a set of emotional and social skills and competencies that influence the way we perceive and express ourselves; develop and maintain social relationships; cope with challenges; and use the information in emotions in effective and meaningful ways.
The OPRA Group have been working with GENOS on Emotional Intelligence (EI) since the early 2000s. This gives us a unique perspective on how EI theory has developed and been applied to maximise organisational success.
The following presentation discusses the basics, and basis, of the GENOS model of EI. This is now the foundation of the award winning leadership programmes offered by OPRA.
What is Emotional Intelligence?
Technicalities of emotional intelligence _The biological approach
Elements of Emotional intelligence
Emotional Intelligence and Psychology
Emotional Intelligence and its Relationship to Individual and Team Effectiveness
Emotional intelligence and stress
Emotional intelligence and decision making
Emotional intelligence and leadership
Emotional intelligence and empathy
Emotional intelligence and romantic relationships
Emotional intelligence and communication
Discuss a workable definition of Emotional Intelligence in leadership.
Understand the five domains of Emotional Intelligence.
“EI” Exercise to explore personal strengths and vulnerabilities related to EI.
Develop an EI Action Plan resulting in improved self-management & career transition success.
Meaning and concept of Emotional Intelligence, characteristics, EI Competencies and behavioral indicators, role of teachers in promoting emotional intelligence in students.
How can creativity and art therapy help to enhance management of ones own emotional state and others.
A practical lecture for professionals in care and education
Imke Wood 2009
www.creativexpression.org.uk
see also Health and medical
Emotional Intelligence is mostly described as the ability to understand one's own feelings, appreciating the feelings of others and the management of these emotions to enhance productive living and social interactions.
Emotional Intelligence is the most fundamental attribute for success in a career.While Intelligent Quotient may take a person to a job, it is Emotional Quotient which sustains him there.
Discuss a workable definition of Emotional Intelligence in leadership and team building.
Understand the five domains of Emotional Intelligence.
Team Building Exercise to explore personal strengths and vulnerabilities related to EQ.
Develop an EQ Action Plan resulting in improved team performance.
What is Emotional Intelligence?
Why EI is important?
Daniel Goleman
five key elements under two different categories
Self-Awareness
Self-Regulation or Management
Motivation
Empathy
Social or Interpersonal Skills
Benefits of Higher Emotional Intelligence
Some Key Points
Emotional intelligence @ work place- by Shritheja KShri Theja
It is very important factor to know and control emotions at work place, as an aid to success. High EQ will make a person easily to climb corporate ladder and reach great hights.
This program explores how you can leverage EQ competencies to enhance performance and productivity in your organization.
Emotional Intelligence refers to a set of emotional and social skills and competencies that influence the way we perceive and express ourselves; develop and maintain social relationships; cope with challenges; and use the information in emotions in effective and meaningful ways.
The OPRA Group have been working with GENOS on Emotional Intelligence (EI) since the early 2000s. This gives us a unique perspective on how EI theory has developed and been applied to maximise organisational success.
The following presentation discusses the basics, and basis, of the GENOS model of EI. This is now the foundation of the award winning leadership programmes offered by OPRA.
What is Emotional Intelligence?
Technicalities of emotional intelligence _The biological approach
Elements of Emotional intelligence
Emotional Intelligence and Psychology
Emotional Intelligence and its Relationship to Individual and Team Effectiveness
Emotional intelligence and stress
Emotional intelligence and decision making
Emotional intelligence and leadership
Emotional intelligence and empathy
Emotional intelligence and romantic relationships
Emotional intelligence and communication
Discuss a workable definition of Emotional Intelligence in leadership.
Understand the five domains of Emotional Intelligence.
“EI” Exercise to explore personal strengths and vulnerabilities related to EI.
Develop an EI Action Plan resulting in improved self-management & career transition success.
Meaning and concept of Emotional Intelligence, characteristics, EI Competencies and behavioral indicators, role of teachers in promoting emotional intelligence in students.
How can creativity and art therapy help to enhance management of ones own emotional state and others.
A practical lecture for professionals in care and education
Imke Wood 2009
www.creativexpression.org.uk
see also Health and medical
Relationships are dynamic, alive and responsive to the choices, attitudes and behaviors we bring to them. Research shows that we really are living in organic networks in which we are constantly impacting others and the social environment as the social world impacts us. The competencies associated with Emotional Intelligence directly and powerfully transform interactions and ongoing relationships with others. These skills can be learned and every day is a new opportunity to practice them.
International Journal of Humanities and Social Science Invention (IJHSSI) is an international journal intended for professionals and researchers in all fields of Humanities and Social Science. IJHSSI publishes research articles and reviews within the whole field Humanities and Social Science, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
The Journal will bring together leading researchers, engineers and scientists in the domain of interest from around the world. Topics of interest for submission include, but are not limited to :
Understanding EmotionalIntelligence in Educational Contextinventionjournals
Emotional intelligence (EI), the recent origin concept in the field of social and Behavioural science, is getting more and more popularity in research, business and recruitment purpose. Low predictability of IQ score in real life situation and workplace gave birth the new concept. We have seen that someone who are incredibly bright and intelligent yet cannot seem to pull their life together. As the pace of change is increasing and world of work is making ever greater demands on a person‟s cognitive, emotional and physical resources, this particular set of abilities are becoming increasingly important. Since majority of the concerns in organization involve people in different roles, emotional intelligence must become a determining factor for their effective management. Its importance and relevance in various fields is being scientifically researched and asserted. Yet, the cross-cultural relevance of the concept still remains an unexplored area. In this present paper attempt were made to make a clear understanding regarding the concept, nature, models and implication in the field of education, which will be helpful for in the field of education (in classroom). Though this concept is popular in western country, Indian views regarding EI has also been analyzed in this present paper.
Emotional intelligence and Emotional Resilience in Social WorkClaudia Megele
Presented at the British Association of Social Workers Student Summit/Conference in 2011
What is emotion?
The Dichotomy of reason/logic vs. emotions
What is emotional intelligence?
Emotional Intelligence in Social Work
What is Stress?
Emotional Resilience
The Role of Organisational Culture
Mitigating and Managing Stress
Interested to know how EQ could develop your Human Capital and help you improve your performance and your leadership skills. Read this presentation, feel free to ask any question
A New Model: Advancing Organizational Security Through PeacebuildingMichele Chubirka
Why is the security industry so full of fail? We spend millions of dollars on firewalls, IPS, IDS, DLP, professional penetration tests and assessments, and vulnerability and compliance tools, and at the end of the day, the weakest link is the user and his or her inability to make the right choices. It's enough to make a security engineer cry.
The one thing you can depend upon in an enterprise is that many of your users, even with training, will still make the wrong choices. They will violate BYOD restrictions, click on links they shouldn't, respond to phishing scams, open documents without thinking, post too much information on Twitter and Facebook, use their pet's name as passwords, etc. But what if this isn't because users hate us or are too stupid? What if all our ignored policies and procedures regarding the best security practices have more to do with our failure to understand modern neuroscience and the human mind's resistance to change?
Humans are wired to be emotional beings. Emotions influence most of our decisions, good and bad. In failing to understand how this is at the root of user non-compliance, no matter how much money we spend on expensive hardware and software, we will fail to achieve the goal of good organizational security.
Northwest Justice Forum
An Unexpected Journey
Wednesday, June 26, 2013
Clackamas Community College
Chris Wilson
Self Awareness
Mediation
Emotional intelligence, mindfulness, unconscious processes
Emotional intelligence is defined as the ability to understand and manage your own emotions, as well as recognize and influence the emotions of those around you. The term was first coined in 1990 by researchers John Mayer and Peter Salovey, but was later popularized by psychologist Daniel Goleman
The art of storytelling and how it can help make a better world(mostly) TRUE THINGS
"Storytelling the most powerful way to put ideas into the world today," according to master storyteller Robert McKee. This power point is about why story matters in a world of constant change and so much information to absorb at ever-increasing speed, and the importance of learning the art of story for maximum impact on the listener. Presented at the Applied Improvisation Network annual conference in Montreal on Sept. 28, 015.
"Everybody has accepted by now that change is unavoidable. But that still implies that change is like death and taxes — it should be postponed as long as possible and no change would be vastly preferable. But in a period of upheaval, such as the one we are living in, change is the norm." Peter Drucker. Management Challenges for the 21st Century (1999). This power point was created for a Lifestage training used to help employees in organizations understand and manage the emotional and psychological impact of workplace change.
Emotional intelligence (EI) is best developed through real-time, creative interactions with other people, in which genuine emotions can be examined and explored. Improvisation cultivates the skills, self-awareness, emotional competencies and adaptability that are so essential to success in these times of uncertainty and creative possibility. There are many natural points of connection between EI and the skills involved with improvisation, which are immediately useful in real-life situations.
Creativity is the energy of change, and anyone can enlarge and enhance their capacity to tap into this energy through learning about how it works and engaging in creative experiences. This is essential information for all of us now, living at this time when the speed of life is accelerating and the pace of change a source of significant psychological stress. Uncertainty and instability are part of the price we pay for revolutionary new technologies that continue to transform the landscape of our lives, through redesigning the way we do business, connect and communicate. In light of the stresses we face it is more important than ever to understand the process of burn-out so that we can prevent it. The good news is that the creative process is a way of engaging with the tensions of the unknown and shaping our attitudes and habits of mind in ways that make us more effective, empowered and energized.
Resilience and emotional intelligence are internal sources of personal power that research shows reduces the negative effects of stress on mind and body - and fuels the creative energy we need to solve problems during tough times. This power point was developed for workshops offered to people suffering long-term losses after Hurricane Sandy in New York and New Jersey.
Creative experiences - writing, making and listening to music, art, improvisation - are the most direct pathway to developing the mind and skill set associated with emotional intelligence. This power point was part of a presentation at The Examined Life Conference at the Carver College of Medicine, University of Iowa, April 11-13, 2013.
All in the timing: How To Understand & Connect With the Precontemplative Person(mostly) TRUE THINGS
To change habits - e.g. smoking or eating the wrong foods in personal life, or introduce new processes in a workplace - we need a combination of desire and competence. Health care providers and educators can unintentionally sabotage change efforts when information and interventions designed for people ready for action are applied to people who are precontemplaitve - which research shows may be as many as 85% of those who present for help with a problem. This presentation explores how to understand and connect with a precontemplative person.
A survey of 2600 human resources professionals found that 71% valued Emotional Intelligence (EI) more than IQ when hiring. EI is a necessary mind and skill set for 21st century life and a method for strengthening our resilience to stress.
Improvisation trains the brain to reach for a range of effective responses to the unexpected, unfamiliar, and unpredictable. Research shows that properly designed experiences involving improvisation, storytelling and other creativity-generating activities makes learning "stick" and provides a real-time opportunity for people in groups to develop the skills in creative thinking and collaboration that are needed to deal with complex problems.
Navigating Transitions is a seminar offered to companies with employees facing retirement or job loss. Using the shared experiences of past participants who are retirees or unemployed, as well as evidence-based research about the mind, emotions and the process of change, this workshop offers ideas and tools for working through major life transitions.
Smoking cessation: Why Change Is Hard and What Helps To Make It Possible(mostly) TRUE THINGS
The power point is part of a workplace smoking cessation program designed by Lifestage, Inc., which educates participants about the process of change, the neuroscience of addiction, and ways to ease the difficulties involved with change.
The dimensions of healthcare quality refer to various attributes or aspects that define the standard of healthcare services. These dimensions are used to evaluate, measure, and improve the quality of care provided to patients. A comprehensive understanding of these dimensions ensures that healthcare systems can address various aspects of patient care effectively and holistically. Dimensions of Healthcare Quality and Performance of care include the following; Appropriateness, Availability, Competence, Continuity, Effectiveness, Efficiency, Efficacy, Prevention, Respect and Care, Safety as well as Timeliness.
Antibiotic Stewardship by Anushri Srivastava.pptxAnushriSrivastav
Stewardship is the act of taking good care of something.
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
WHO launched the Global Antimicrobial Resistance and Use Surveillance System (GLASS) in 2015 to fill knowledge gaps and inform strategies at all levels.
ACCORDING TO apic.org,
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
ACCORDING TO pewtrusts.org,
Antibiotic stewardship refers to efforts in doctors’ offices, hospitals, long term care facilities, and other health care settings to ensure that antibiotics are used only when necessary and appropriate
According to WHO,
Antimicrobial stewardship is a systematic approach to educate and support health care professionals to follow evidence-based guidelines for prescribing and administering antimicrobials
In 1996, John McGowan and Dale Gerding first applied the term antimicrobial stewardship, where they suggested a causal association between antimicrobial agent use and resistance. They also focused on the urgency of large-scale controlled trials of antimicrobial-use regulation employing sophisticated epidemiologic methods, molecular typing, and precise resistance mechanism analysis.
Antimicrobial Stewardship(AMS) refers to the optimal selection, dosing, and duration of antimicrobial treatment resulting in the best clinical outcome with minimal side effects to the patients and minimal impact on subsequent resistance.
According to the 2019 report, in the US, more than 2.8 million antibiotic-resistant infections occur each year, and more than 35000 people die. In addition to this, it also mentioned that 223,900 cases of Clostridoides difficile occurred in 2017, of which 12800 people died. The report did not include viruses or parasites
VISION
Being proactive
Supporting optimal animal and human health
Exploring ways to reduce overall use of antimicrobials
Using the drugs that prevent and treat disease by killing microscopic organisms in a responsible way
GOAL
to prevent the generation and spread of antimicrobial resistance (AMR). Doing so will preserve the effectiveness of these drugs in animals and humans for years to come.
being to preserve human and animal health and the effectiveness of antimicrobial medications.
to implement a multidisciplinary approach in assembling a stewardship team to include an infectious disease physician, a clinical pharmacist with infectious diseases training, infection preventionist, and a close collaboration with the staff in the clinical microbiology laboratory
to prevent antimicrobial overuse, misuse and abuse.
to minimize the developme
Empowering ACOs: Leveraging Quality Management Tools for MIPS and BeyondHealth Catalyst
Join us as we delve into the crucial realm of quality reporting for MSSP (Medicare Shared Savings Program) Accountable Care Organizations (ACOs).
In this session, we will explore how a robust quality management solution can empower your organization to meet regulatory requirements and improve processes for MIPS reporting and internal quality programs. Learn how our MeasureAble application enables compliance and fosters continuous improvement.
CHAPTER 1 SEMESTER V PREVENTIVE-PEDIATRICS.pdfSachin Sharma
This content provides an overview of preventive pediatrics. It defines preventive pediatrics as preventing disease and promoting children's physical, mental, and social well-being to achieve positive health. It discusses antenatal, postnatal, and social preventive pediatrics. It also covers various child health programs like immunization, breastfeeding, ICDS, and the roles of organizations like WHO, UNICEF, and nurses in preventive pediatrics.
CHAPTER 1 SEMESTER V - ROLE OF PEADIATRIC NURSE.pdfSachin Sharma
Pediatric nurses play a vital role in the health and well-being of children. Their responsibilities are wide-ranging, and their objectives can be categorized into several key areas:
1. Direct Patient Care:
Objective: Provide comprehensive and compassionate care to infants, children, and adolescents in various healthcare settings (hospitals, clinics, etc.).
This includes tasks like:
Monitoring vital signs and physical condition.
Administering medications and treatments.
Performing procedures as directed by doctors.
Assisting with daily living activities (bathing, feeding).
Providing emotional support and pain management.
2. Health Promotion and Education:
Objective: Promote healthy behaviors and educate children, families, and communities about preventive healthcare.
This includes tasks like:
Administering vaccinations.
Providing education on nutrition, hygiene, and development.
Offering breastfeeding and childbirth support.
Counseling families on safety and injury prevention.
3. Collaboration and Advocacy:
Objective: Collaborate effectively with doctors, social workers, therapists, and other healthcare professionals to ensure coordinated care for children.
Objective: Advocate for the rights and best interests of their patients, especially when children cannot speak for themselves.
This includes tasks like:
Communicating effectively with healthcare teams.
Identifying and addressing potential risks to child welfare.
Educating families about their child's condition and treatment options.
4. Professional Development and Research:
Objective: Stay up-to-date on the latest advancements in pediatric healthcare through continuing education and research.
Objective: Contribute to improving the quality of care for children by participating in research initiatives.
This includes tasks like:
Attending workshops and conferences on pediatric nursing.
Participating in clinical trials related to child health.
Implementing evidence-based practices into their daily routines.
By fulfilling these objectives, pediatric nurses play a crucial role in ensuring the optimal health and well-being of children throughout all stages of their development.
Global launch of the Healthy Ageing and Prevention Index 2nd wave – alongside...ILC- UK
The Healthy Ageing and Prevention Index is an online tool created by ILC that ranks countries on six metrics including, life span, health span, work span, income, environmental performance, and happiness. The Index helps us understand how well countries have adapted to longevity and inform decision makers on what must be done to maximise the economic benefits that comes with living well for longer.
Alongside the 77th World Health Assembly in Geneva on 28 May 2024, we launched the second version of our Index, allowing us to track progress and give new insights into what needs to be done to keep populations healthier for longer.
The speakers included:
Professor Orazio Schillaci, Minister of Health, Italy
Dr Hans Groth, Chairman of the Board, World Demographic & Ageing Forum
Professor Ilona Kickbusch, Founder and Chair, Global Health Centre, Geneva Graduate Institute and co-chair, World Health Summit Council
Dr Natasha Azzopardi Muscat, Director, Country Health Policies and Systems Division, World Health Organisation EURO
Dr Marta Lomazzi, Executive Manager, World Federation of Public Health Associations
Dr Shyam Bishen, Head, Centre for Health and Healthcare and Member of the Executive Committee, World Economic Forum
Dr Karin Tegmark Wisell, Director General, Public Health Agency of Sweden
How many patients does case series should have In comparison to case reports.pdfpubrica101
Pubrica’s team of researchers and writers create scientific and medical research articles, which may be important resources for authors and practitioners. Pubrica medical writers assist you in creating and revising the introduction by alerting the reader to gaps in the chosen study subject. Our professionals understand the order in which the hypothesis topic is followed by the broad subject, the issue, and the backdrop.
https://pubrica.com/academy/case-study-or-series/how-many-patients-does-case-series-should-have-in-comparison-to-case-reports/
One of the most developed cities of India, the city of Chennai is the capital of Tamilnadu and many people from different parts of India come here to earn their bread and butter. Being a metropolitan, the city is filled with towering building and beaches but the sad part as with almost every Indian city
Deep Leg Vein Thrombosis (DVT): Meaning, Causes, Symptoms, Treatment, and Mor...The Lifesciences Magazine
Deep Leg Vein Thrombosis occurs when a blood clot forms in one or more of the deep veins in the legs. These clots can impede blood flow, leading to severe complications.
Emotional intelligence: An Essential Mind & Skill Set for Social Workers
1. 2014 Power of Social Work Conference
Albany, NY
EMOTIONAL INTELLIGENCE:
An essential mind and skill set for social workers
2. Every response we give to another person is like
music and lyrics. The intellect (lyrics) composes the
message, and the emotions (music) provide
animation, meaning, and unspoken energy.
“The skill to combine intellect
and emotion in this dramatic and
powerful fashion is emotional
intelligence, and it possesses the
power to elevate even the
common exchanges of everyday
encounters from the base level
of you-and-me to the sublimity
of I-and-Thou!”
Howard Hopkins, retired teacher, Montreal
www.canadone.com/ezine/july04/eq_interview.html
3. “a multifactorial array of
interrelated emotional, personal
and social abilities that influence
our overall ability to actively and
effectively cope with demands and
pressures.”
Bar-On, R., & Parker, J.D.A. (2000). The handbook
of emotional intelligence. San Francisco: Josey
Bass.
Emotional
Intelligence (EI)
5. “The ability to recognize
the meanings of emotions
and their relationships and
problem-solve on the basis
of them.
Emotional Intelligence is
involved in the capacity to
perceive emotion,
assimilate emotion-related
feelings, understand the
information of those
emotions and manage
them.”
Mayer, J.D., Salovey, P., & Caruso, D.
(2000). Models of emotional intelligence.
In R.J. Steinberg (Ed.), Handbook
of intelligence. Cambridge, UK:
Cambridge University
6. Social workers navigate
complex systems made up of
individuals at different
hierarchical levels who must
constantly interrelate.
EI is an essential mind and skill set for navigating
complex situations and environments
7. A study exploring
communication in the medical
field found a profound
disconnect among members of
the same surgical team.
Communication was perceived
to be:
**poor by the anesthesiologists
**adequate by the nurses
**good by the surgeons
“Teamwork and Communication in Surgical Teams: Implications For
Patient Safety” Peter Mills PhD et al Journal of the American
College of Surgeons Volume 206 Issue 1 2008 107-112
Roles, teams and
systems influence
stress levels and
perception
8. “In essence, emotional
intelligence is the
capacity to respond to
stress-inducing events,
people and situations in
a conscious, creative
way.
As such, EI is not about
emotions per se but
more about the way in
which individuals
effectively integrate
emotions with thoughts
and behaviour and so
can act to reduce
aversive emotional
experiences.”
Slaski, M & Cartwright, S “Emotional intelligence training
and its implications for stress, health, and performance”
Stress and Health 19: 233–239 (2003
9. “Emotions are a
signaling system”
“Emotional competence
requires being able to pilot
through the emotional
undercurrents always at play
rather than being pulled under
by them.”
Daniel Goleman, Working With Emotional Intelligence, Bantam
Books, 1998
10. The stress
response is a
biochemical
event
activated by
the amygdala
in the brain,
which
triggers the
fight-flight-
freeze
response
within
milliseconds
at the
perception of
a threat.
11. “…the architecture
of the brain gives
the amygdala a
privileged
position as the
emotional
sentinel, able to
hijack the brain.”
Goleman, D. Emotional Intelligence:
Why It can Matter More Than IQ.
New York: Bantam Books, 1995
12. Lieberman, M.D., “Social Cognitive Neuroscience: A
Review of Core Processes.” The Annual Review of
Psychology, 2007. 58:259–89
Neuroscience has
found an inverse
relationship
between the
amygdala and the
prefrontal cortex,
the brain’s
executive
function where
rational thought
and judgment sit.
13. “When the amygdala is active
with blood and oxygen, there
is less activation in the
prefrontal cortex. Our
thinking power is disrupted
and there are deficits in our
problem solving, because the
blood and oxygen are in the
amygdala versus the
prefrontal cortex. It is like
losing 10 to 15 IQ points
temporarily, which explains
“what was I thinking?” So we
are thinking but with less
capacity and brain power.”
Lieberman, M.D., “Social Cognitive Neuroscience:
A Review of Core Processes.” The Annual Review
of Psychology, 2007. 58:259–89
14. The amygdala is
hard wired to be
able to react quickly
to danger signals
and keep us safe. In
modern days, its
direct path to
behavioral centers
of the lower brain
can cause issues
with the amygdala
being “hijacked” by
emotional or
psychological
stimuli.
15. The ability – or
intelligence - to ‘read’
and manage emotions
in the self and others
is a moderator in the
process of dealing with
the stress response.
Slaski, M & Cartwright, S “Emotional intelligence
training and its implications for stress, health, and
performance” Stress and Health 19: 233–239
(2003
Emotions are
contagious
16. Emotional intelligence grows through increasing
connections between emotions and higher
cognitive functions
Groups with supportive,
reliable feedback
mechanisms for
enhancing communication
and interpersonal skills
Creative experiences in
group s, e.g.
improvisation, role-
playing, journaling or art
Mindfulness training &
practice
Individual coaching to
develop self-awareness
Storytelling classes and
podcasts
17. EI is the
use of
brain and
mind to
engage
with the
tensions of
a complex
situation
rather than
react to
them.
19. “Through increased self-
awareness, individuals are
more able to detach
themselves from events
and regulate their
emotions in order to
prevent them from
becoming ‘immersed in’
and ‘carried away’ by
emotional reactiveness.”
Mark Slaski and Susan Cartwright, “Emotional intelligence
training and its implications for stress, health and
performance” Stress and Health Volume 19 2003
Research shows
that emotional
competencies can
be improved, with
effective benefits
on personal and
interpersonal
functioning.
Kotsu I. et al “Emotional plasticity:
conditions and effects of improving
emotional competence in adulthood.”
Journal of Applied Psychology, 2011 July;
(96) 4: 827-39
20. The core
competencies of
EI combine
cognitive and
emotional
processes
Accurate self-assessment:
Knowing
one's strengths and limits
Self-confidence:
A strong sense of
one's self-worth and capabilities
Self-Awareness
Knowing one's internal states,
preferences,
resources, and intuitions
Emotional awareness:
Recognizing
one's emotions and their effects
21. Managing ones' internal states,
impulses,
and resources
Emotional Self-control
Maintaining integrity, acting
congruently with one’s values
Adaptability and flexibility
Striving to improve or meeting a
standard of excellence
Readiness to act on opportunities
Persistence in pursuing goals despite
obstacles and setbacks
Self-Management
22. Empathy
Reading a group’s emotional currents
Ability to pick up others’ emotional
cues
Communication skills
Conflict management
Teamwork and collaboration
Social
Competence
23. We often tell ourselves a story about others’ real intent. Stress
can be triggered by the story we tell and intensified if we are
unable to check it out with the other people involved.
24. Communication and
other interpersonal
skills are most
effectively cultivated
in social-emotional
group situations
The key to real
change lies in
getting people to
hold one another
accountable to
agreements. This is
best achieved
through dialogue in
which we express
our stories about
what happened,
listen to others’
stories and allow
the interactions to
take the story in a
new direction
25. The effects of
conversations
gone bad can be
both devastating
and far-reaching.
Research shows
that strong
relationships,
careers,
organizations and
communities all
draw from the
same source of
power-the ability
to talk openly
about high-stakes,
emotional,
controversial
topics.
Patterson, K., Greeny, J.,
McMillan, R., Switzler, A Crucial
Conversations: Tools For Talking
When The Stakes are High, 2nd
edition, McGraw-Hill Books, 2012
It is what you say.
And how you say it.
26. Ask for feedback and
listen without judgment –
others’ perceptions are
not without bias but they
can be useful in our
dealings with them
Some ideas about
how to develop
the core skills of
EI
27. One study found that writing that
focused on thoughts and emotions
about stressful events resulted in a
greater awareness of the positive
benefits of the stressful event. This
effect was apparently mediated by
greater cognitive processing during
writing.
“Journaling about stressful events: Effects of cognitive
processing and emotional expression “ Philip M Ullrich & Susan
Lutgendorf, Annals of Behavioral Medicine, Vol. 24 No. 3 244-
250
Write in a journal
about emotions
at the beginning
and at the end of
the day – be alert
to patterns and
specific “hot
button” issues
that show up
repeatedly.
28. Structures that support
expressive writing that
redirects the stress response
A “holding space” in which we are sufficiently
free and sufficiently safe to let go enough to
experience bodily, “felt” shifts through the
writing process. The “holding space” may be:
• The private journal and journaling time;
• A supportive group in which some writing
might be shared or discussed;
• A consistent practice of writing;
“Beyond Expressive Writing: Evolving Models of Developmental Creative Writing” Sophie Nichols, Journal of Health
Psychology, Vol. 14 No. 2 (March 2009): 174
29. Key emotional
intelligence skill
for social workers:
Situational
awareness
Situational awareness is the
capacity to rapidly grasp an
existing situation, let go of
assumptions and become
aware of preconceived ideas
we impose on it, either
unconsciously or consciously.
30. 6 Seconds
That’s how long it takes to shut down
the stress response by replacing
thoughts about a fight or a problem
with thoughts related to positive
emotional experiences
Physical activity
that enhances
bodily awareness,
e.g. yoga or yogic
breathing helps
bring the pre-
frontal cortex
back in play while
keeping emotions
in focus
32. The freeze-frame technique is a
useful tool that can rapidly de-
escalate the stress response.
Practice it several times daily and it
becomes a new habit of mind.
1. Stop. Find a quiet place to be
alone. Disengage from anything
external.
2. Shift focus to the area in and
around your heart. Feel the
breath come in as if directly into
your heart and out through your
solar plexus.
3. Activate a positive feeling:
bring up an image – a
place in nature, favorite
person or pet or a richly
emotional positive memory.
4. Ask yourself what would
be an efficient, effective
attitude or action that
would balance and de-
stress you in dealing with
the stressful situation.
5. Observe any change in
perception or feeling and
sustain it as long as you can
Freeze-Frame: One Minute Stress Management by Doc Childre,
published by HeartMath, www.heartmathstore.com
Freeze-Frame:
A 5-minute stress-resilience
technique for shifting out of
the stress response
33. There are two kinds of intelligence:
one acquired,
as a child in school memorizes facts
and concepts
from books and from what the
teacher says, collecting information
from the traditional sciences as well
as from the new sciences.
With such intelligence you rise in the
world.
You get ranked behind others
In regard to your competence in
retaining information.
You stroll with this intelligence
in and out of fields of knowledge,
getting always more
Marks on your preserving tablets.
There is another kind of tablet, one
already completed and preserved inside you.
A spring overflowing its springbox.
A freshness in the center of the chest.
This other intelligence does not turn yellow or
stagnate.
It’s fluid,
And it doesn’t move from outside to inside
Through the conduits of plumbing-learning.
This second knowing is a fountainhead from
within you, moving out.
RUMI “Two Kinds of Intelligence
Translated by Coleman Barks
Emotional Intelligence:
21st century concept, 13th century wisdom