Emotional Intelligence Video

1. EMOTIONAL INTELLIGENCE
April 2024

2. LEARNING OBJECTIVES
• Understanding emotional intelligence
• Developing emotional Intelligence
• Skills of emotional intelligence
• Leaders & emotional intelligence
• Self Awareness
• Self management
• Social Awareness
• Relationship management
• Self awareness strategies
• Self management strategies
• Social Awareness strategies
• Relationship management strategies

3. EMOTIONAL INTELLIGENCE (EI) DEFINED
Ability to
recognize and
understand
emotions
Using this
awareness to
manage yourself
and relationships
with others

4. EMOTIONAL INTELLIGENCE (EI) DEFINED
 Emotional intelligence the ability to understand, use, and manage your own emotions in
positive ways to relieve stress, communicate effectively, empathize with others,
overcome challenges and defuse conflict.
 Otherwise known as emotional quotient or EQ.
 The technical skills that helped secure your first promotion might not guarantee your
next.
 If you aspire to be in a leadership role, there’s an emotional element you must consider.
 It’s what helps one successfully coach teams, manage stress, deliver feedback, and
collaborate with others.

5. WHAT IS EMOTIONAL INTELLIGENCE

6. WHY?
• EI is the strongest predictor of workplace performance.
• 90% of top performers have high emotional intelligence.
• People with average IQs outperform those with the highest IQs 70% of the time.
• Decades of research now point to EI as being the critical factor that sets star performers
apart from the rest of the pack.

7. GOOD NEWS

8. EQ TREE

9. SKILLS OF EMOTIONAL INTELLIGENCE
Self-Awareness Self-Management
Social Awareness
Relationship
Management
Emotional
Intelligence
WHAT I SEE WHAT I DO
PERSONAL
COMPETENCE
SOCIAL
COMPETENCE

10. • Self-awareness is your ability to accurately perceive your own emotions in
the moment and understand your tendencies across situations.
• Self-awareness includes staying
Self-awareness

11. SELF – MANAGEMENT
• Self-management is what happens when you act or do
not act.
• Self–management is your ability to use your awareness
of your emotions to stay flexible and direct your
behaviour positively.
• REAL RESULTS COME FROM PUTTING YOUR
MOMENTARY NEEDS ON HOLD TO PURSUE LARGER,
MORE IMPORTANT GOALS.

12. SOCIAL AWARENESS
• Social awareness is your ability to accurately pick up on
emotions in other people and understand what is really going
on with them.
• This often means perceiving what other people are thinking and
feeling even if you do not feel the same way.
• Listening and observing are the most important elements of
social awareness.

13. RELATIONSHIP MANAGEMENT
• Relationship management is your ability to use your awareness of your own
emotions and those of to others to manage interactions successfully.
• This ensures clear communication and effective handling of conflict.
• Relationship management is also the bond you build with others over
time.
• People who manage relationships well are able to see the benefit of
connecting with many different people, even those they are not fond of.
• Relationship management poses the greatest challenge for most people
during times of stress.

14. How to create teams with different types of intelligence
 Most of us know that high intelligence quotient (IQ) and emotional intelligence (EQ) are
important qualities in employees, but the digital age demands other skills and abilities
too,
 (LQ)- including learnability quotient - organizations need people who can work quickly.
 (DQ) -data intelligence- people who can work with data
 (TQ). team intelligence – think together

15. Thank You
“Instead of resisting any emotion, the best
way to dispel it is to enter it fully, embrace
it, and see through your resistance.”
Deepak Chopra