The document provides tips for proper email etiquette. It recommends choosing clear, concise subject lines that summarize the email; continuing email threads properly while quoting others clearly; avoiding long emails by using introductions, lists, and conclusions; not using all caps except for emphasis; using an active voice; formatting emails simply without overusing fonts or bolding; proofreading emails before sending; attaching files carefully or including information in the email body; and following etiquette can improve communication, efficiency, opportunities, branding, and reduce liability.

1. Email Etiquette ROMA KAUR RANA

2. The secret behind successful emailing While we all count on emails to be the fastest, inexpensive and sure-shot medium to convey our thoughts and important messages all across the globe, there’s a lot that goes into mastering the art of Emailing. Writing an email is an extension of your personality. By following a few steps, you can ensure that you make a good impression and achieve your goals. Here’s how: Roma K Rana

3. Email = Presenting yourself Clear Courteous Concise Careful Contextual Roma K Rana

4. SUBJECT: Choose a heading that...... summarizes the email Body highlights the most important point helps identify the reason of email helps you search your emails differentiates one email from another Roma K Rana

5. Managing Threads Continue the thread wherever possible Rewrite the subject if needed Quote others clearly in the thread Roma K Rana

6. Don’t Write Novels! Use an intro, a quick explanation & a final line Use an intro, bullets for list of information & a final line Use an intro, numbered list of questions/ answers or information points & a final line Roma K Rana

7. Upper Case or CAPS LOCK Rude Angry Ill-mannered Crisis Situation Heading or Emphasis Roma K Rana

8. Active Speech I can do it. I appreciate your response I will do the needful We will prepare the list Could you reply ASAP? I shall get it done Roma K Rana

9. Formatting You can use colour, font sizes general effects if you need to highlight but don’t paint a picture in a corporate email! Refrain from over-using Font tools Use Bold if you need to emphasize but don’t over-use Roma K Rana

10. Read, Confirm, Send! Don’t forget to read your email objectively Do a quick Spell Check Read to check for Grammatical errors Confirm Recipient & Subject line Confirm details and then SEND Confirm if Email is sent Roma K Rana

11. Attachments Try to AVOID Attachments Copy the information in attachment as an email Body along with attachment If sending several attachments, provide list & explain Compress attachments whenever possible Roma K Rana

12. What could you achieve by following email etiquette? Communication Efficiency Opportunity Organizational Branding Safeguarding from Liability Roma K Rana

13. Writing a good email is half the battle won when you are trying to convince, affirm or even finalizing a deal. So, follow these etiquette and create a positive impression about your professional self! Roma K Rana