The document provides guidance on proper etiquette for electronic communication, known as "netiquette". It discusses the importance of maintaining professionalism in email, instant messages, texting and other digital platforms. General recommendations include using proper grammar, avoiding all caps or informal language, responding promptly, and maintaining privacy and confidentiality. The core is to treat others online with the same respect as in-person interactions.

1. E-mail & “Netiquette” Re: how to be an e-professional….