The document provides 10 rules for effective business email etiquette. The rules include writing a clear and specific subject line, placing the main point in the opening sentence, avoiding vague language like "this", using appropriate capitalization and avoiding all caps, being brief and polite, adding a signature with contact information, proofreading before sending, and promptly replying to or acknowledging important messages. Following these rules will help business analysts communicate professionally via email.

1. 10 Basic Rules for Business Email Etiquette
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In the business analysis field, communication is a key. And we as a BA; acting as the liaison between
the business and IT worlds of an organization, we must be equipped with the communication skills
to professionally send information to an ever-growing number of people.
As email is one of the most common forms of written communication in the business world, a BA
would be wise to understand the components of a professional email to keep in their
communication repertoire.
Here are 10 quick business email tips for you to heed when scribing the next digital correspondence:
1. Write a subject line with a topic that means something to your reader. “Requirements” will
get lost in the endless heap of similar emails. Be specific and concise. “Data Requirements for
Review” is much more telling.
2. Put your main point in the opening sentence. Everybody is pressed for time, so be sure if
they read nothing else in the email, they at least got the most important information from the first
line.
3. Never begin a message with a vague “this” as in, “This needs to be reviewed by end of
business.” Always specify what you’re writing about.
4. Do not use ALL CAPITALS, even in the event of urgent information. It will always read as
though you are shouting. Similarly, all lowercase letters will appear unprofessional and hurried. Take
the time to use appropriate sentence cases.
5. As a general rule, avoid text-speak (abbreviations and acronyms). You would waste
valuable time for both you and the receiver if you had to explain what your shorthand means.

2. 10 Basic Rules for Business Email Etiquette
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6. Be brief and polite. If your message runs longer than two or three short paragraphs,
consider either reducing the message or providing an attachment.
7. Remember to say “please” and “thank you.” You’re more likely to receive a speedy
response if you are kind about your requests.
8. Add a signature block with appropriate contact information (in most cases, your name,
business address, and phone number).
9. Edit and proofread before sending your message. And always double check to make sure
your email is going to the correct recipient!
10. Finally, reply promptly to serious messages. If you need more time to respond, notify the
sender of your delay, but never leave important emails unacknowledged.

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