1. KAMRAN JAVED
Main Street • Olaya, Riyadh • (KSA)
Home: (059) 989-3452, Cell: (053) 684-1110
Email: kamranj446@gmail.com
Skype: kamran.javed39
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OBJECTIVE: Seek the Position of Hotel Front Desk Supervisor or Night Manager
SUMMARY: Extremely talented Front Desk supervisor with more than six years’
experience in providing quality guest service within the guidelines specified by the hotel
management; overseeing all Front Office operations, (Front Desk, PBX, Concierge, Bell,
Door, and Valet Services); setting and maintaining high level of guest service; providing
support for the line staff; providing training, coaching, counselling, and disciplining of all
the front office shift employees.
Summary of Qualifications
 Great ability to communicate effectively in English both oral and written form.
 Excellent interpersonal skills to deal effectively with all business contacts.
 Exceptional ability to maintain the professional appearance adhering to standards.
 Uncommon ability to work varied shifts to include weekends and holidays.
 Solid experience in developing, implementing and evaluating guest service standards.
 Strong technical knowledge of property management systems.
 In-depth knowledge of PC software (Microsoft Office).
 Excellent organizational skills to function effectively under time constraints, within
established deadlines.
 Uncommon ability to give attention to detail.
 Remarkable and effective listening abilities and strong judgment skills.
 Strong ability to maintain physical stamina and proper mental attitude to deal
effectively with owners, guests, management, employees, and outside contacts while
working under pressure and meeting deadlines.
 Great ability to work indoors, with frequent cold or warm temperatures.
Professional Experience
IHG, Holiday inn- Meydan, Riyadh, (KSA)
2013 - Present
Front Desk Supervisor & Acting Night Manager (in-charge)
 Oversee and supervise all duties performed by all Front Office employees.
 Coach, counsel and discipline employees when necessary, using proper
documentation and proper techniques.
 Ensure that all Front Office employees complete their essential duties before their
departure.
 Ensure that all Front Office employees are posted at their stations at posted time.
 Assist with all sick calls or tardiness by finding proper coverage, report to work
and stay until proper coverage can be found.
 Assist with any scheduled shift problems on the night audit shifts.
 Accountable for the proper training and daily monitoring of all service levels
provided by employees to guests and other fellow employees.

2.  Monitor and maintain proper Front Office operational supplies.
 Accountable for meeting and coming in under payroll and expense budgets.
 Accountable for maintaining and monitoring that all employees follow proper cash
handling procedures.
 Ensure proper inventory controls, working with Sales and Reservations to ensure
maximum selling potential and house balance.
 Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
 Maintain cleanliness and organization of back office, front desk, and front desk
closet.
Movenpick hotel & Resorts, Al Qassim, (KSA)
2010- 2013
Front Desk Team Leader
 Greeted, registered, and assigned rooms to guests.
 Verified customers' credit, and established how the customer will pay for the
accommodation.
 Kept records of room availability and guests' accounts, manually or using
computers.
 Computed bills, collected payments, and made change for guests.
 Performed simple bookkeeping activities, such as balancing cash accounts.
 Issued room keys and escorted instructions to bellhops.
 Reviewed accounts and charges with guests during the checkout process.
 Posted charges, such as those for rooms, food, liquor, or telephone calls, to
ledgers manually or by using computers.
 Transmitted and received messages, using telephones or telephone switchboards.
 Contacted housekeeping or maintenance staff when guests report problems.
Germand Hotel & Apartment, Dubai (UAE)
2009-2009 ( 6 months)
Front Desk Receptionist
 Greeted, registered, and assigned rooms to guests.
 Handled cashier tasks.
 Created reservations for walk-in guests
 Coordinated with various departments to complete guest requests.
 Handled various kinds of web reservations such as expedia, booking.com,
hotel.com etc.
 Reviewed accounts and charges with guests during the checkout process.
 Posted charges from food & Beverage outlets to guest folio.
 Transmitted and received messages, using telephones or telephone switchboards.
 Contacted housekeeping or maintenance staff when guests report problems.
Le Meridian, Karachi, (Pakistan)
2008-2009
Front Office Supervisor
 Supervise and oversee all the duties performed by all employees of front office.
 Make sure that all employees complete their essential tasks before leaving.
 Discipline, counsel and coach employees if necessary, using proper techniques
and documentation.
 Responsible for daily monitoring and proper training of all service levels provided
by employees to fellow employees and guests.
 Assist with any problem in scheduled shifts on the night audit shifts.

3.  Responsible for monitoring and supervising that all employees follow proper cash
handling procedures.
 Maintain and monitor proper front office operational supplies.
 Maintain hygiene and organization of front desk, back office and front desk closet.
 Ensure accuracy of rooming lists, groups, arrivals, amenities, etc.
Hotel Alpine, Lahore (Pakistan)
2005-2006
Front Office Agent
 Welcome, registered and assigned rooms to guests.
 Collected payments, computer bills and made change for guests.
 Kept guest's accounts and room availability records manually or using computers.
 Issued room keys and escorted instructions to bellhops.
 Responsible for performing simple bookkeeping activities like balancing cash
accounts.
 Posted charges for food, rooms, liquor or telephone calls to ledgers manually or
by using computers.
 Accountable for reviewing accounts and charges with guests while checking out.
 Received and transmitted messages, using telephone and telephone
switchboards.
Professional Education
Diploma in Hospitality Management (2003-2005)
 College of Tourism & Hotel Management, Lahore, Pakistan
Certificate in Managing Front Office Operations (2003)
 Awarded by American Hotel & Lodging Association
Certificate in Supervision in Hospitality Industry (2004)
 Awarded by American Hotel & Lodging Association
Formal Education
Bachelor of Commerce (2004)
 Minhaj-ul-Quran University, M-Block Model town 365 , Lahore, Pakistan
Higher Secondary school- Major: Commerce (2001)
 Mohui-u-din Islamic University, Nahria Shareef, Trarkhal, Azad Kashmir, Pakistan.
References
Yaser Ragab, Asst. Front Office Manager, Holiday Inn Meydan, Riyadh. KSA.
Mobile: +966-59-795-4133
Relation: Direct Report
Mohammed Marouf, Dir. Rooms Division, Movenpick Hotel & Resort, Al Qassim, KSA.
Mobile: +966-631-9999
Relation: Direct Report