1. Richa Taneja
1239 Bay Area Boulevard #1405 Houston, Texas 77058
(518) 577-4318
richa.taneja17@gmail.com
CORE COMPETENCIES:
 Experienced in professional with a strong background in Customer Service, Project Inspection, Project Reporting,
Complaints Resolution, Accountancy, Night Audit, and Human Relations.
 Over more than a year of experience in providing telephone and internet based customer service addressing
informational queries related to availability of services offered, front desk procedures, customer desires and
needs, complaints and grievance resolution.
 Trained in Extensive and effective time and money management and study techniques in Large Scale and fast
paced business environment.
OBJECTIVE: Utilize professional expertise in tourism and hospitality industry in order to build long-term career in
challenging and fast paced progressive hotel business sector.
SKILLS:
 Experience in using ON-Q PMS, OPERA, HMS, PMS and MSI Software System.
 Basic Computer skills; Microsoft Office (Word; Excel; PowerPoint; Publisher; Outlook), ABACUS –
Reservation system.
 Hotel: Front office operation, Fine dining operation.
 Impeccable written and verbal communication skills and excellent intrapersonal skills.
PROFFESSIONAL EXPERIENCE:
HAMPTON INN AND SUITES (HILTON), TEXAS, U.S.: Front Office Full Time clerk MAY 2015-PRESENT
Providing excellent customer service to anticipate guest’s
needs and exceed their expectations.
Assisting guests efficiently, courteously and
professionally by maintaining hotel’s high standard of
service and hospitality.
Assist in foodand beverage departmentto serve Breakfast-
Buffet occasionally and maintaining public areas in clean
and orderly condition.
Greet and register guests (e.g.: assigning rooms;
accommodating special requests; pre-registration and
blocking of reservations.
Maintaining guest’s privacy during check-ins and check
outs.
Receiving and transmitting mail, phone calls and written
messages for guests.
Communicating with incoming shift by logging pertinent
information in the pass on log.
Ensuring all cash, check, and miscellaneous departments
are in balance by reviewing all reports.at the end of shift.
Promoting the brand and Informing about the benefits; on-
going promotions (e.g.: coupons for shopping; dining; and
entertainment) and travel directions.
Keeping housekeeping and other departments informed
about any special requests, late check-outs and special
need areas in the hotel.
Being knowledgeable about hotel property, hotel staff, and
hotel services; room locations; room types; and room
selling strategies; hotel rates and discounts.
Handling each of hotel operations and Other include hotel
credit and check cashing policies and procedures; direct
billing etc.
Developing networking and connections with guests by
interacting and reporting information appropriately.
Trained in front desk; emergency and laundry procedures
in accordance with maintaining standards of appearance.
Maintained and passed certification from TIPS (e.g.:
responsible for vendor training if alcohol is served)
Practiced safety standards to be alert to hazardous
conditions and reporting them immediately.
Promotedto have repeat business by offering totake future
reservations upon check-out and providing
recommendations for alternative choice hotel products.
Performing other duties as assigned.

2. BAY BROOK MALL: NOV 2014- PRESENT
 American Eagle: Sales Associate and Cashier
Providing an excellent customer experience. Performing several stocking, cashier, and administrative
duties.
Greeting customers, helping them on the sales floor,
informing about sales or specials, and ringing up
purchases.
Maintaining the store’s excellent presentation and
reputation in the retail industry with a flair for fashion.
 Forever 21 (Seasonal): Cashier and Sales Associate
Providing an excellent customer experience. Performing several stocking, cashier, and administrative
duties.
Greeting customers, helping guests on the sales floor,
informing customers of sales or specials, and ringing up
purchases.
Maintaining the store’s excellent presentation and
reputation in the retail industry with a flair for fashion.
SARATOGA RACEWAY AND CASINO: Garden Buffet Cashier APRIL 2014- OCTOBER 2014
Greet and Serve guest in a friendly and efficient manner. Operate POS system and makes accurate cash and
financial transactions.
Accurately record all F&B revenues and corresponding
receipt of money, credit cards, complimentary and coupon
settlements.
Relay all guest compliments and complaints to F&B
Managers and supervisors while promoting outstanding
relations with guests and peers.
Prepare all settlement paperwork in a consistent and
organized manner.
Ensure that work area is clean and set tables for the other
guests.
Restock all items and products in area as needed. Prepare inventory of area and order necessary stock.
SARATOGA DOWNTOWNER: Internship APRIL 2014- JUNE 2014
Verifying and rectifying rates from MSI to WEBRESPRO
(PMS) Software Systems
Verifying all guest information is complete and accurate
from MSI to WEBRESPRO (PMS) Software Systems.
Getting training in guest registration (check-in/out), room
reservations and receiving calls.
Getting training in daily Hotel front office and
housekeeping operations.
EDUCATION:
2010-2013: BACHELOR’S DEGREE IN INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT.
Management Development Institute of Singapore (MDIS) in Collaboration with University of Sunderland, U.K.
HOTEL GRAND CHANCELLOR, SINGAPORE: Front desk clerk Intern DECEMBER 2011-JUNE 2012
Received calls, room reservations, and guest registration (check-in/out); ensured coordination between front office and
internal departments; handled guest inquiries and requests; made decisions in the absence of higher authority; responded
and resolved issues; ensured instant recognition of frequent visitors; ensured compliance with all hotel policies; ensured
cost control and minimized wastage of resources; promptly responded to all feedback.
2010: DIPLOMA IN TRAVEL, TOURISM AND HOSPITALITY MANAGEMENT
Management Development Institute of Singapore (MDIS) in Collaboration with University of Bradford, U. K.
2006-2009: HIGH SCHOOL DIPLOMAS, Sanskar Institute, India.
AWARDS/ CERTIFICATIONS:
2012: Citations & References for Assignments & Project, Winning Resumes & Interviewing Skills.
2011: Speed Reading and Memory Improvement II, Ethics and Values II
2010: Speed Reading and Memory Improvement I, Effective Time Management and Study Techniques, Effective
presentation skills, Ethics and Values I.
ADDITIONALINFORMATION:Green Card Holder/ Permanent Resident USA. CPR certified
REFERENCES:Upon Request