1. Significant Accomplishment
 A resultorientedprofessional withover10yearsof experience in HospitalityOperations includingHouse Keeping
Operations, Facility Management, Client / Guest Servicing & Team Management
 Actively involved in coordinating with House Keeping Operations, Guest Servicing including Reservations,
Bookings, Receiving Calls & Feedbacks for the same
 Sound knowledge of managing the Rooms Management Systems and Housekeeping Process & Procedures
 Skilled in achieving highest level of customer service at all times by resolving complaints / issues efficiently
and accurately
 An effective communicator with strong interpersonal & problem solving skills with the ability to work in
multicultural environment
Areas of Expertise
 Hospitality Operations
 Guest / Client Relationship Management
 Training & Development
 Resource Optimization
 Team Management
Professional Experience
LEISUREinn BHASKARA - Stay Well HospitalityGroup November2015 - present
PreopeningHotel
Executive House Keeper
GOLDEN ORCHED RESORT January15 – September15
Manager House Keeping
LUXOR HOTELS (A unit of Sky Inn Services), HYDERABAD June 2005 – Dec 2014
House Keeping & Guest Relation Manager
HOTEL BASERAA, SECUNDERABAD April 2004 – April 2005
House Keeping Supervisor
HOTEL HOLIDAY INN, Jaipur October 2001 – April 2002
Industrial Trainee
Tasks and Responsibilities:
House Keeping Operations
 Looking for the facilities to maintain hygienic, protective, safe and pleasant work environment
 Managing the daily activities of the Housekeeping department to include appropriate cleaning of all guest
rooms, concourses, seating areas, washrooms, restaurants and all public areas
TARUN GHOSH
Mobile: +91-7032686866
E-Mail: tarun226@gmail.com
Career Objective
“A dedicated professionalseeking challenging assignmentsin Hospitality Operations &
Guest Servicing with a leading reputed Organization”

2.  Supervisingthe housekeepingstaff,includingthe day, event and post-event crews on daily basis and managing
the highest standards of cleanliness, safety and conduct
 Purchasing the re-order and maintaining the housekeeping supplies & inventory
 Ensuringthe propermaintenance of all equipment,makesarrangementsforrepairand /or replacement of used
and damaged equipment
Guest / Client Satisfaction
 Handling maximum guest satisfaction by closely interacting with guests to understand their requirements &
customizing products & services to their needs
 Ensuringcustomersatisfactionbyachievingdeliveryof service qualitynorms & executing policies & procedures
in the operating systems to achieve greater customer delight
 Interacting with guests requests & resolving complaints for the same
 Writingreportsof daily activities and irregularities, such as equipment or property damage, theft, presence of
unauthorized persons or unusual occurrences or any other security breaches
Team Management
 Leading, mentoring & monitoring the performance of team members (25+ members) to ensure efficiency in
process operations and meeting of production targets
 Creating / sustaining a dynamic environment that fosters development opportunities and motivates high
performance amongst team members
 Identifyingtrainingneedsacrosslevelsthroughmappingof skillsrequiredforparticularpositionsand analysis of
the existing level of competencies
Education
DIPLOMA IN HOTEL & RESTAURANT MANAGEMENT
Turning Point Institute of Hotel Management, Kolkata
( 2002 )
XII
Tirol High School, Arambagh, West Bengal Council of Higher Secondary Education (1998)
X
Golta High School, Arambagh, West Bengal Board of Secondary Education ( 1994 )
IT Skills
 Sound Knowledge of MS - DOS, MS Office Suite (Word, Excel & PowerPoint), E-Mail Outlook Express and
Internet Applications
Personal snippets
Date of Birth: 7th
August, 1978
Permanent Address: Battala, Ward No. 13, Sreeniketanpally, Near Ananda Marg School, Arambagh, Hooghly –
712601, West Bengal
Present Address: Plot No. 131, Road No. 10 C, Jubilee Hills, Gayathri Hills, Hyderabad. AP
Languages Known: English, Hindi and Bengali
Marital Status: Married