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Indrani Bhattacharjee
Secretary to Executive Director & President at Godrej Industries Limited.
Summary
Self motivated individual with a logical approach to problem solving. Good networking and interpersonal
skills, able to adapt different situation and work well in teams. I am confident to endeavor my utmost to
perform my duties to the entire satisfaction of all concerned and take up company’s offer of a challenging work
environment with an opportunity for excellent career prospects.
Experience
Secretary to Executive Director & President at Godrej Industries Limited.
September 2013 - Present (2 years 11 months)
Secretary to CEO & Founder at Logicserve Digital
April 2013 - June 2013 (3 months)
Secretary to Executive Director & President at AGS Transact Technologies Ltd
April 2010 - December 2012 (2 years 9 months)
Front Office Manager at Hotel Vihang’s Orchid
March 2009 - March 2010 (1 year 1 month)
The Front Office Manager manages all aspects of the department including but not limited to operations,
planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Front Office
Manager provides leadership and support to all members of the Front Office, implements and enforces
the Standards of Excellence in all areas supervised. Manage and monitor activities of all employees in the
Front Office department making sure they adhere the standards of excellence and to the guidelines set in
the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Maintain a professional and high quality service oriented environment at all times. Act as manager on
duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other
issues that may arise. Inform all Front Office staff of daily activities, group and VIP arrivals as well as
special requests and repeat guests. Check accommodations, making sure any special requests are carried
out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Undertake
full responsibility for Scheduling and Payroll of the department. Undertake full responsibility for managing
operating expenses and purchasing for the department. Set Front Office Budget, monitor Profit & Loss and
cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the
Yield Management team to try and maximize revenue for the hotel. Work closely with the Housekeeping
Department to improve guest services and foster cross departmental communication.
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Room Division Manager at Hotel Satkar Residency
March 2007 - March 2009 (2 years 1 month)
SUPERVISES: Assistant Front of House Manager
Front Office Manager / Reservations Manager /Front Office Supervisor /Front Office staff
JOB SUMMARY: Basic functions: Directs and controls Reservation, Reception and Information / Tours
Counter, Telephone Section, Airport representatives, Front Office Cashier
Porters Department.
Duties- General / Specific
1. Be responsible for all Front Office Operation i.e.
a. Reception and Cashier
b. Reservation
c. Concierge
d. Business Center
e. Airport Representative
f. Telephone Operator
2. Ensure all procedures are followed properly.
3. Keep the hotel standard of service toward guest at all times.
4. Ensure good communication and cooperation between Front Office Department and other
Departments.
5. Be responsible for rooms' control and rate restriction.
6. Prepare operating and capital budgets.
7. Control expenses of Front Office Department.
8. Be responsible for all training in front Office department.
9. Be responsible for Front Office staff recruitment. 10. Be responsible for all assets in Front Office
Department.
11. Control the room keys.
12. Prepare monthly reports.
13. Handle salary increments.
14. Handle other instruction from Resident Manager of General Manager.
Executive Reservations at Tunga Group of Hotels
March 2003 - March 2007 (4 years 1 month)
To effectively handle and convert all reservation and group enquiries and ensure accurate booking
information is ascertained and communicated to the operational team; to ensure customer delight and to
support the achievement of the budget Principal Elements and Responsibilities: To receive, handle and
convert all enquires in line with the Sales strategy and ensure all guests receive a consistently high standard
of service throughout the booking process. To sell in line with the selling strategies and adhere to diary
management principles to maximize yield for the hotel To manage and input all enquires within the sales
guidelines, adhering to company standards, working practices, system conventions and enquiry handling
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standards To actively up-sell and cross sell the products and facilities of the Estate, especially spa and
restaurants. To efficiently follow up all bookings against company standards to ensure that the conversion
of business is optimized and the diary integrity is maintained. To effectively communicate with the client
throughout the booking process, ensuring we have the full understanding of the guests’ requirements and
identify areas for future business opportunities and to promote repeat business Regular and consistent
communication with the Operational and Front Desk team to ensure all booking details are handed over
in a clear and concise manner, so that service is delivered to meet and exceed the guests’ expectations. To
ensure all leads and account information are past to the pro-active team and to partake in sales initiatives
as required, in line with the Hotel’s Sales and Marketing plan. To ensure correct charges are in place on all
agreements and credit control standards are adhered to. To ensure all issues affecting a guests visit are raised
through the appropriate channels to ensure that customer care standards are maintained and exceeded..
Lounge Bar Executive at Le Royal Meriden
March 2002 - February 2003 (1 year)
Check identification of customers to verify age requirements for purchase of alcohol.
Clean glasses, utensils, and bar equipment.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Serve snacks or food items to customers seated at the bar.
Slice and pit fruit for garnishing drinks.
Plan bar menus.
Prepare appetizers such as pickles, cheese, and cold meats.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Create drink recipes
Front Office Executive at Hotel Bawa International
December 2001 - February 2002 (3 months)
Front Office Executive at Holiday Inn - The Club
January 2000 - December 2000 (1 year)
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Attending calls- Receiving, and responding, as pleasantly as possible while trying to provide full information,
and support to the caller.
Multi-tasking, to juggle between receiving calls, faxes and at the same time attending the client or customer
present physically in office.
Maintaining important documents, records, and files in a proper and organized manner
To supervise housekeeping, keep in check up-to-date stationary items, eatables and other administrative
purposes.
To be of assistance to, the administrative heads of the organization.
Attend meetings and training sessions.
Provide admin support to the company.
Being front office executive important duty to handle complicated issues among employees.
Ability to distinguish work and allocate as per the desired.
Depending on the need of company adjusted to work and should also understand customer demand.
Ability to handle crisis situation.
Notified the progress in work and do the needful for future progress.
Monitored work to ensure that it is completed on timely basis.
Responsible to look after data entry work as and when necessary.
Carrying on interview calls and taking care of walk-in interview.
Checking incoming mails every day and replying as and when necessary.
Track on attendance register.
Sending letters as and when necessary and also keeping track on incoming letters.
Education
Swami Vivekanand College
Bachelors of Arts – Sociology, Arts Social Strategy, 2013 - 2015
Grade: A+
Activities and Societies: Positivism · Antipositivism · Functionalism · Conflict theories · Middle-range ·
Mathematical · Critical theory · Social constructionism · Structuralism · Interactionism
S.N.D.T. Womens University
Diploma in Hotel Management and Catering Technology with Applied Nutrition, Hotel, Motel, and Restaurant
Management, 2000 - 2003
Grade: A+
Activities and Societies: Management Trainee with Hotel Tunga Paradise, Andheri. Management Trainee with
The Club (Holiday Inn). Once again Management Trainee with The Club (Holiday Inn)
National College
H.S.C, Arts, 1998 - 1999
Activities and Societies: Sociological activities. Symbolic interaction perspective. Practiced functionalism.
Practiced Feminist theory. Socialization and its effect of the development of the self.
R.A.U.B.S High School
S.S.C, Basic Studies, 1996 - 1997
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Activities and Societies: Certificate holder from Greater Bombay Police in the year 1993-1994. Certificate
of Merit for ROAD SAFTEY PATROL, BOMBAY, from the Chairman of RSP Advisory Committee &
Additional Commissioner of Police Traffic, Bombay.
Interests
Interacting with people, listening music & traveling.
Accept the Challenges and Responsibilities.
