1. CORRIE S GAY
(551) 208-4139
Maijaevent@gmail.com
CAREER OBJECTIVE
To secure a challenging position in Customer Service and Administration in the Hotel
industry, which will allow me to utilize the skills and experience that I have achieved,
with the opportunity for growth based on my performance.
SKILLS AND TRAINING
 Proficient in general office duties. Excellent knowledge of use of general office
appliances and applications.
 Technically proficient with Macs, PCs and general Microsoft Windows-based
programs including Microsoft Office. Excellent internet skills. Typing 45wpm.
 Experience and proficient with Onq software.
 Proficient with reservations and appointment scheduling, sales, and minor
accounting.
 Knowledge of instructional methods and materials.
 Extensive analytical skills. Strong written and oral communication.
 Excellent customer service in exceeding average expectations.
 Team oriented with the ability to work well individually. Experienced in handling
professional, interpersonal relationships.
 Demonstrate the courage to take risks, lead through authenticity and creativity,
make difficult decisions, and accept responsibility.
 Manage conflict and change by building and maintaining productive relationships.
AWARDS and HONORS
Hilton Employee of the Year, 2013
Hilton Employee of the Month, Feb 2011
Nominated for Hilton Employee of the Month, 12 times
Nominated for the National Spirit of Hilton award, July 2009
WORK EXPERIENCE
Hilton Hotel - Newark, NJ: September 2007 – March 2016
Guest Service Agent and Concierge
Accountable for front desk reception area, as well as all other public area operations.
Use Hilton’s OnQ software and Vision key card system. Greet, register and make room
assignments for hotel guests. Provide personal attention to the guests/members to
ensure a pleasant visit for each guest and maintain effective guest relations. Respond
to guest requests for information about hotel services, entertainment and local NJ/NY
attractions. Execute front desk financial transactions, minor accounting and maintain
daily general ledger. Perform daily general cleaning and minor maintenance tasks in the
facility. Stay current on all department information, become well-versed and trained in
its application and train staff accordingly. Take ownership of any guest or staff related

2. problem and handle accordingly. Keep management informed with all guest, staff and
program issues.
Wardman Park Marriott - Washington DC: December 2005 – August 2007
Room Service Expediter
Accountable for providing prompt, courteous service to all residents and guests.
Receive telephone calls and take room service orders. Carry out excellent customer
service duties. Create and maintain a professional, safe, nurturing and healing
environment for hotel guests. Perform minor accounting. Assist in managing and
delegating duties to room servers.
EDUCATION
TCU Training Center - St. Louis, MI
Completion of Transportation/Clerical Courses, Office Communications Course, and
Business Math Course
March 2006
Oconaluftee Trade School - Cherokee, NC
Completion of Business Technology/Switchboard Courses
H.S. Diploma
January 2005