1. Tarek Mohamed Mahmoud
Egyptian
Mobile no: 00971506369117
E-mail: tarek_roma@yahoo.com
Summary
6 years experience in Etisalat Telecommunication Corporation as senior Sales Executive /
Customer Sales representative. Customer Sales representative skills in exceeding sales
goals and company expectations by expanding client base and maintaining high
standards of customer service. Expertise in balancing customer needs and company
demands. Effectively builds loyalty and long-term relationships with customers as part of
a high-performing team. An experienced telesales professional with a solid track record
within outbound and inbound business to business telesales. Possessing a strong
commercial acumen and having a proven track record in closing deals over the telephone.
Having a in depth understanding the importance of customer service and recognizing the
need to balance profitable growth with customer satisfaction.
AREASOFEXPERTISE
Inbound / outbound / Customer Service/ Sales & Marketing / customer experience/ loyalty program/ Sales
IncentivePrograms / inquiries/ Retention/Telemarketing// Long-Term Sales / Value-added Sales / Creative Sales
Techniques/ Cross-selling / Customer-focused Service/ Customer Needs Assessment.
CAREER STATEMENT
“I feel that my greatest strengths are firstly my strong commitment to giving all hotel guests the best
possible experience. Secondly my skill at working efficiently as part of a team, and forming solid personal
bonds with other staff members. Thirdly my desire to do everything possible to ensure that my hotel not
only meets but indeed exceeds all of the goals and targets set for it.
PERSONAL SKILLS
Cold and warm calling revenue generation service/ minded technologically savvy/ friendly / proficient
negotiator/ motivated/ hard working/creative problem solver/ reliable/ proactive / Responsiveness /
Leadership skills / Professional judgment/ Problem solving super organized / Decision making / Energetic /
Self control / Excellent communicator / Tactful & articulate / Problem solving / well organized /
influencing skills / Excellent team work / Ability to work under pressure / Capable of dealing with others.
Accomplishments
Met monthly sales goals for 10 months straight.
Routinely helped as many as 150 customers each day in a high-volume environment.
Consistently exceeded daily sales targets by 10-50%.
Participate in the IVR revamp for Etisalat .

2. Work Experiences
 Sep2008 –Present- Senior Sales Executive/ Customer Sales representative
Etisalat Telecommunication Corporation.
 Assumes full responsibility for generating new business through inbound & outbound Sales and inquiries calls
from prospective and new customers or clients, sell and up sell Etisalat products and servicesand to achievethe
target, explain advantages and benefits about our product in detail to thecustomers, usethe most appropriate &
professional ways to communicate withdifferent types ofcustomers, handle customers complaints and
miscommunication. Tactfully handle confrontational or stressful interaction with thepublic. Completesupporting
paperwork and data entry as required by the managers.
 Provide exceptional customer service. Identify and attempt to resolve any customer complaints in a courteous and
professional manner to promote appositive and productivework environment.Offer suggestions that contribute
to a more enjoyableand effective atmosphere. Uphold companyvalues.Negotiates with companies in the
acquisition process to close deals.
 Des 2007 - Aug 2009
Acting F.O Duty manager / Intercontinental Abu Dhabi Hotel.
 Assists in VIP’s arrival departurein absenceofguest relation officers.
 Checks cleanliness oflobby and public areas,lights and as well as front office staffin proper and orderly
appearance and behavior.
 Checks on registration cards ofarriving guests and ensures all information should be filled on each cards either
by Guest Relation Officers or the guests.
 Gives the instructions to the Night Reception,during the high occupancy periods,regarding:walk-in guests and
release room blocked because ofno- shows
 Prepares and checks for VIP’s arrival and escorts guests to rooms.
 Handles guest complaints and other related problems and reports on the AssistantManager’s log book.
 Assists reception, business centre, cashier, conciergeand bell captain during they are busy.
 Approves and sign for allowances, rebates etc., as required by Front
 Office Cashier.
 Authorizes charges to be made for late departures and/or compliments on them.
 Promotes and maintains good public relations.
 Motivates and maintains good staff relations.
 Follows up in credit check report, liaise with credit manager.
 To responsible for front office operation during the absence of Front Office Manager (HO).
 To discuss all matters that needed to follow up with the next shift Reception Manager
 Feb 2004 –Aug 2007
Front officeshift leader
Sun rise select garden beach hotel (fivestars) Smooth operation of F.O
 Department during my shift, be familiar withal rooms rates, types, Availability daily events, the new promotions,
ensure that accurate &detailed hand over from shift to the other, following up the missing Vouchers and cash
payment rooms to be done before the check out, To revise all the checkedin rooms foliosconcerning no of persons,
Room rate, voucherand method ofpayment market segment, to be Sure that all the expected arrival,up sell
accommodation when it’s Possiblecheck unresolved traces and follow up any remarks, Ensure Personal and desk
appearance is up to standard.

3.  Feb 2001 –Jan 2004
Front officeteam leader Roma hotel in Hurghad
 Having ultimate responsibility for the overall operation ofthe hotel. Also in charge ofdelivering results exceed
guest satisfaction and financial performance objectives.
EDUCATION HISTORY
The Cairo University: Bachelor ofAdministration - in tourism &hotels Managements
Graduation project: Excellent
Relevant Courses & T RAINING:
 Customer care excellence from Etisalat academy
 Skills for success course form the American lodging &hotel institute.
 Front office up selling training.
 Reservation training.
 Guest relation training.
 Handling guest complaints.
 English courses .I have passed the intermediate stage in AUC.
 Training in Egypt air (ticketing department).
 Training in Karnack company (international tourism dep)
Languages
 Arabic: mother tongue
 English: excellent
 German: good
Computer skills
 MS word, excel, outlook and power point programs
 MCP (Micro soft certified professional ) From Microsoft
 MS windows & internet surfing and exploring
 Fidelio 6.20(specialized program in hotels application)
 Opera system(specialized program in hotels application)
 Cemp (specialized program in hotels application.