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CurriculumVitae (1)

A
Ali Khan
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Nationality: Pakistani
City: Abu Dhabi
Phone Number: +97150-4269775
Marital Status: Married
Born on: 01/08/1981
Country: United Arab Emirates
Email: alihaiderkhanpk@gmail.com
Sex: Male
Address: UAE., Skype ID: alihaiderkhanpk , Holder of UAE D/L since 2004
Ali TareenHospitality Professional
Objective
To find a challenging Senior Management role in Front Office Department in the Hotel Industry with a reputable
Hotel/Resort Organization where i can use my excellent management and leadership skills and also share my past
experience and make positive contribution in the company to reach its goals and also confidentaly lead a team.
Education
2004 - 2008
Preston Institute of Management, Science and Technology
Completed and achieved BBA Degree
Karachi, Pakistan
Bachelors in Business Administration
1998 - 1999
Pakistan Institute of Tourism and Hotel Management
Completed One Year Diploma in Hotel Management from Pakistan Institute of Tourism and Hotel Management which
is affliated by Government of Pakistan and also gained 6 Months Industrial exposure with Avari Towers Hotel Karachi
during my course.
Karachi, Pakistan
One Year Diploma in Hotel Management
Work Experience
2005 - 2016
Etihad Airways
As a Cabin Manager (CM -Guest Services - Operations Department) acting as a role model and responsible for
leading the cabin crew team onboard, taking responsibility for the cabin operation, for the associated customer
experience and for promoting teamwork.Ensuring the safe and consistent delivery of a quality onboard service
through the continuous performance management of cabin crew in accordance with company and regulatory
policies and procedures, carrying out performance assessments on crew as required. Key Responsibilities : Accept
full responsibility for safety and standards throughout the cabin. Ensure compliance with company
policy/procedures in accordance with the Etihad Airways Operations Manuals. Ensure the highest levels of customer
service onboard at all times..Actively take responsibility for others, both customers and crew. Agree specific and
measurable goals, objectives and performance standards, during the shift briefing. Monitor performance, praise
effort and offer constructive feedback to motivate and improve performance. Complete the required number of
onboard assessments of crew and follow-up with feedback to improve performance. Look for practical ways to
reduce costs whilst onboard. Update own / team knowledge and skill as appropriate especially to maintain CM
qualification. Consistently be positive even under pressure. Take responsibility for actions and ensure that all
activity supports Etihas Air Values. Generate enthusiasm and energy for tasks, taking the lead and coordinating to
get things done prior to given deadline. Generate well thought through proposals for changes to existing processes
and procedures onboard to improve efficiency or customer service. Challenge individuals who express negativity
when faced with change or innovation. Promote trust amongst the crew and demonstrate integrity in all actions.
Take overall accountability for Cash Management of bar / gift shop stock
Abu Dhabi , UAE
Positions held : Cabin Crew/Sr.Cabin Crew/Cabin Manager (Guest Services -Operations Department)
2002 - 2005
Four Points by Sheraton Hotel
Joined as Guest Service Agent promoted to FO Supervisor and last positioned as Duty / Night Manager. Handled
promptly and courteously all guest comments, complaints, requests or inquiries taking the necessary action and
ensuring thorough follow – through. Ensure friendly, courteous and professional service in the whole front Office by
supervising and guiding all Front Office Team. Liaise with all other hotel departments when appropriate in order to
achieve maximum guest satisfaction.Ensure that special requests and traces are actioned accordingly on a daily
basis and to ensure wake up calls are made promptly.Complete a thorough profile check to ensure all guest
information are filled properly according to Starwood standards.Fully conversant with current and future availability
situation and take appropriate preparatory action in case of over booking situation.Personally handle guests being
booked out in over booking situation.Assist Teamat the front desk to ensure efficient and smooth service is provided
to all customers.Act empowered and also empower all associates to provide an outstanding service that exceeds
the guest expectations.Ensure that all SPG guests, VIP guests and repeat guests are identified, recognized, pre-
blocked and special amenity is brought to the room.have knowledge about sales strategy, packages, promotions,
Dubai, UAE
Positions held as GSA, Front Office Supervisor Duty Manager and Night Manager
discounts and know how to handle these and how they relate to other departments.Develop a thorough knowledge
of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.Develop knowledge about
frequent guests and their special requests and needs.knowledgeable about SPG program and all other Starwood
Customer Programs.Make Incident reports, Daily Revenue and Competition Reports for Management.
1999 - 2002
Avari Hotel
Check in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is
assigned type of room requested and the correct rate is charged. Check out guest at end of stay. Ascertains guest
satisfaction, co lects keys, posts late charges and presents bil to guest. Settles bi l accurately through credit card or
cash transaction. Make change, cashes checks, and exchanges foreign currency. Reconciles a l transactions at the
close of each shift. Handle a l guest interactions with the highest level of hospitality and professionalism,
accommodating special requests whenever possible; resolves customer complaints; assists customers in a l
inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions,
etc. Responds to al guest requests in an accurate and timely manner. Utilize a variety of computer systems to check
guests in and out, run daily reports and selected block rooms for arriving guests. Works harmoniously and
professionaly with co-workers and supervisors. Accept reservations, changes and cance lations in the absence of
Reservations Department Staff.Maintain a good working relationship with Front Office personnel as we l as with
other department’s personnel. Maintain effective communication with a l Front Office sections and the hotel
departments.
Karachi , Pakistan
Guest Service Agent
Language Skills
Fluent English
Mother Tongue - Urdu
Fluent Hindhi
Technical Skills
Windows and Internet Related Applications
Ms Office
Host Net PMS
Hands on experience on Opera PMS
Cross Trainings
Successfully completed Cross training in all hotels departments while going for duty manager position.
Highest Rooms Upseller
Awarded by General Manager of the hotel on different occasions for high seller in room revenue.
Certified Licenses
Certified or license for Aircraft 320/330/777
Customer Service Skills,Flexibility
Extensive customer service and customer care experience.,Have flexible working attitude
Communicate Effectively
Capable of multitask and excellent communication skills.
References
Available upon Request

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CurriculumVitae (1)

  • 1. Nationality: Pakistani City: Abu Dhabi Phone Number: +97150-4269775 Marital Status: Married Born on: 01/08/1981 Country: United Arab Emirates Email: alihaiderkhanpk@gmail.com Sex: Male Address: UAE., Skype ID: alihaiderkhanpk , Holder of UAE D/L since 2004 Ali TareenHospitality Professional Objective To find a challenging Senior Management role in Front Office Department in the Hotel Industry with a reputable Hotel/Resort Organization where i can use my excellent management and leadership skills and also share my past experience and make positive contribution in the company to reach its goals and also confidentaly lead a team. Education 2004 - 2008 Preston Institute of Management, Science and Technology Completed and achieved BBA Degree Karachi, Pakistan Bachelors in Business Administration 1998 - 1999 Pakistan Institute of Tourism and Hotel Management Completed One Year Diploma in Hotel Management from Pakistan Institute of Tourism and Hotel Management which is affliated by Government of Pakistan and also gained 6 Months Industrial exposure with Avari Towers Hotel Karachi during my course. Karachi, Pakistan One Year Diploma in Hotel Management Work Experience 2005 - 2016 Etihad Airways As a Cabin Manager (CM -Guest Services - Operations Department) acting as a role model and responsible for leading the cabin crew team onboard, taking responsibility for the cabin operation, for the associated customer experience and for promoting teamwork.Ensuring the safe and consistent delivery of a quality onboard service through the continuous performance management of cabin crew in accordance with company and regulatory policies and procedures, carrying out performance assessments on crew as required. Key Responsibilities : Accept full responsibility for safety and standards throughout the cabin. Ensure compliance with company policy/procedures in accordance with the Etihad Airways Operations Manuals. Ensure the highest levels of customer service onboard at all times..Actively take responsibility for others, both customers and crew. Agree specific and measurable goals, objectives and performance standards, during the shift briefing. Monitor performance, praise effort and offer constructive feedback to motivate and improve performance. Complete the required number of onboard assessments of crew and follow-up with feedback to improve performance. Look for practical ways to reduce costs whilst onboard. Update own / team knowledge and skill as appropriate especially to maintain CM qualification. Consistently be positive even under pressure. Take responsibility for actions and ensure that all activity supports Etihas Air Values. Generate enthusiasm and energy for tasks, taking the lead and coordinating to get things done prior to given deadline. Generate well thought through proposals for changes to existing processes and procedures onboard to improve efficiency or customer service. Challenge individuals who express negativity when faced with change or innovation. Promote trust amongst the crew and demonstrate integrity in all actions. Take overall accountability for Cash Management of bar / gift shop stock Abu Dhabi , UAE Positions held : Cabin Crew/Sr.Cabin Crew/Cabin Manager (Guest Services -Operations Department) 2002 - 2005 Four Points by Sheraton Hotel Joined as Guest Service Agent promoted to FO Supervisor and last positioned as Duty / Night Manager. Handled promptly and courteously all guest comments, complaints, requests or inquiries taking the necessary action and ensuring thorough follow – through. Ensure friendly, courteous and professional service in the whole front Office by supervising and guiding all Front Office Team. Liaise with all other hotel departments when appropriate in order to achieve maximum guest satisfaction.Ensure that special requests and traces are actioned accordingly on a daily basis and to ensure wake up calls are made promptly.Complete a thorough profile check to ensure all guest information are filled properly according to Starwood standards.Fully conversant with current and future availability situation and take appropriate preparatory action in case of over booking situation.Personally handle guests being booked out in over booking situation.Assist Teamat the front desk to ensure efficient and smooth service is provided to all customers.Act empowered and also empower all associates to provide an outstanding service that exceeds the guest expectations.Ensure that all SPG guests, VIP guests and repeat guests are identified, recognized, pre- blocked and special amenity is brought to the room.have knowledge about sales strategy, packages, promotions, Dubai, UAE Positions held as GSA, Front Office Supervisor Duty Manager and Night Manager
  • 2. discounts and know how to handle these and how they relate to other departments.Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.Develop knowledge about frequent guests and their special requests and needs.knowledgeable about SPG program and all other Starwood Customer Programs.Make Incident reports, Daily Revenue and Competition Reports for Management. 1999 - 2002 Avari Hotel Check in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Check out guest at end of stay. Ascertains guest satisfaction, co lects keys, posts late charges and presents bil to guest. Settles bi l accurately through credit card or cash transaction. Make change, cashes checks, and exchanges foreign currency. Reconciles a l transactions at the close of each shift. Handle a l guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in a l inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to al guest requests in an accurate and timely manner. Utilize a variety of computer systems to check guests in and out, run daily reports and selected block rooms for arriving guests. Works harmoniously and professionaly with co-workers and supervisors. Accept reservations, changes and cance lations in the absence of Reservations Department Staff.Maintain a good working relationship with Front Office personnel as we l as with other department’s personnel. Maintain effective communication with a l Front Office sections and the hotel departments. Karachi , Pakistan Guest Service Agent Language Skills Fluent English Mother Tongue - Urdu Fluent Hindhi Technical Skills Windows and Internet Related Applications Ms Office Host Net PMS Hands on experience on Opera PMS Cross Trainings Successfully completed Cross training in all hotels departments while going for duty manager position. Highest Rooms Upseller Awarded by General Manager of the hotel on different occasions for high seller in room revenue. Certified Licenses Certified or license for Aircraft 320/330/777 Customer Service Skills,Flexibility Extensive customer service and customer care experience.,Have flexible working attitude Communicate Effectively Capable of multitask and excellent communication skills. References Available upon Request