2. The principles of effective communication.
There are many different types of communication that a company can use to
make it affective. For example,
•To know your audience – Keep eye contact with your audience throughout the
time you are speaking.
•Be concise – To keep what you are talking about short and straight to the point.
•Speak about all of the information – This means to inform your audience about
all of the different information on your topic.
•Headings and bullet points – If you have more than one subject, always use
headings. If you have a list of items, always use bullet points.
•Keep paragraphs to one idea – Keep your paragraph information to one idea.
3. The principles of effective communication.
• Appropriate language – Use the appropriate language for the situation your
in or the person your talking to.
• Proof read your work – Read over your work for any mistakes.
• Internal communications – These are things such as memos, letters, etc.
• External communications – These are things such as letters, reports, etc.
4. The purpose of effective
communication.
There are many different reasons as to why it effective communication is needed. The
purpose of having communication is to be able to;
•Inform someone about a certain topic.
•Send an urgent message to someone.
•To be able to talk to other people in different countries.
•To educate someone.
5. Types of written business communication.
Here are a few examples of written communications that a business may use;
• Business letters
• Memos
• Email
• Reports
• Leaflets, posters and flyers
6. Barriers to effective communication.
There are many different barriers to effective communication. I have three different
examples of barriers to talk about,. First example:
•Age – Age is a barrier to effective communication because it depends who you are
talking to for you to know what is appropriate language to use.
•Gender – Gender is a barrier to effective communication because people could feel
as if they are getting discriminated against.
•Culture – culture is a barrier to effective communication because people may not be
able to speak much English or understand much English.
7. How can potential barriers be
reduced.
There are many ways that you can reduce potential barriers of effective communication.
For example;
•Learn about different cultures.
•Avoid using personal dialect – treat people the way you would want to be treated.
•Avoid physical barriers – being hungry, tired, uncomfortable.
•Listen to others and try to understand their opinion even if you do not agree.
Editor's Notes
To know your audience: This means that when you are speaking to your audience, you must make sure that you have eye contact for almost most of the time you are speaking. Also, by doing this it makes your audience feel more involved, keeps them interested and prevents them from getting bored. Be concise – This means to keep what ever you are talking about short and to the point, by adding a lot of extra information that isn't really needed will make the audience loose interest. Speak about all of the information – This means to inform your audience about all of the different information on your topic. Headings and bullet points – If you have more than one subject that you would like to talk about then you should always use headings. This is because without headings, the audience could get confused with what you are speaking about. Furthermore, If you have a list of items, then you should use bullet points. This is because it keeps the information short, snappy and concise. Keep paragraphs to one idea – This means to keep your paragraph on one idea and not add information about many different things. You should try to do this because if you have information about many different things, the audience could get confused.
Appropriate language – This means that when you are talking to your audience, you must use the appropriate language. For example, if you were talking to a child of a younger age, you wouldn’t use complicated or formal language. However, if you were talking to someone of a higher class, then you would defiantly make sure that you are using formal language. Furthermore, if you were talking to one of your friends, then you would more than likely use more informal language. Proof read your work – This means to read over your work to check for any mistakes that you have made, things such as spelling mistakes, punctuation mistakes. Furthermore, you would proof read your work to make sure that it makes sense and to make sure that it is appropriate for the target audience. Internal Communications – An internal communication is a way of communicating by using things such as memos. External Communications – An external communication is a way of communicating by using things such as letters.
Communication is used in everyday life, whether your at work or out with your friends. Effective communication is used in businesses so that the company can run smoothly without any holdbacks or problems. Communication can benefit the company and you as it allows you to socialise with different people. The reasons that we communicate with each other is: Inform someone about a certain topic – there are many ways that you could inform someone about a certain topic. For example, you could send an email. When sending an email you need to remember who you are talking to, this is because you need to use the appropriate language for the person you are sending the email to. Furthermore, if you were sending an email to someone at your work who works at a higher stage of the business than you, then you would use formal language. However, if you were sending an email to a friend, then you would use informal language. Send an urgent message to someone – you could send an urgent message by using instant messaging. This means that whatever you send to your contact, will deliver to their phone/email straight away. However, this is not always reliable because the person you are trying to contact may not have their phone on them or their email logged in which means that they will not reply straight away. Furthermore, if you needed to get an important message to someone you could always contact them by using a phone this way To be able to talk to other people in different countries – you can communicate with people from other countries using either email, instant messaging or video conference (Skype, MSN). By using an email, it allows you to write to someone from another country. However, this is not always a good option to use because if you send some an email in English, they might not understand it, therefore they will have to translate it. By using instant messaging or video conference, this allows you to type a message to the person you are talking to, but you can also see them by using a webcam, and speak to them directly by using a headset with a built in speaker. To educate someone – you can educate someone by using emails, memos or instant messaging. By using an email, you can write the information that they want to know either using formal or informal language, depending on who your talking to. You can use memos to educate someone with the information that you would like them to know. Furthermore, many companies website has an instant messaging technician. This means that if someone is having difficulty understanding the website, they can click on the technician and they can speak to someone from the company to help them understand.
Business letters – a business letter is simply a letter that explains to someone about the business and what is involved with the business. It is usually written in formal language because they are usually written and sent to someone that is either new to the business, a colleague or from one business to another business. Memos – a memo is like an email however it is a written document. When writing a memo you would still use formal language, however it hasn’t got to be as formal as it would be if you were to send an email because you are giving it to someone who works within the business. Email – an email is a letter that is wrote using the computer. You can send an email to more than one person which is one of the reasons business’s uses an emailing system. When writing an email, it depends who you are sending it to, to know what type of language to use. If you are sending it to a colleague or someone who has a very important role within the business then you would use formal language. However, if you were sending an email to a friend, it is more than likely that you would use informal language. Reports – a report can be either written or typed depending on who’s writing it or what it is about. It is an official document that is about something that has been observed, done or investigate by someone. Leaflets, posters and flyers – these are all different types of documents but they all basically have the same role. They advertise things that may be happening within the company and give people information about what is happening.
Age – Age could be a barrier to effective communication because it is dependant on who you are talking to. For example, if you was talking to someone older, you would speak to them in a formal mannerism. However, if you were talking to someone who is younger than you, you would keep your use of language quite simple. Gender – Gender could be a barrier to effective communication because people may feel discriminated against. However, people within a company are meant to be treated as equal as each other. People within the company may feel as if the other colleagues are looking down on them because they may have been there longer which means they are more experienced than them. Culture - Culture could be a barrier to effective communication because people may not understand English very well or may not be able to speak it very well. Therefore, this means that it would be hard to work with this colleague. However, some companies are well known in many different countries, this means that if someone who is unable to understand or speak English clearly, the work colleague could put the customer through to the company that is based in the other country.
There are many ways that you can reduce the potential barriers of effective communication. If you are working within a business, then you need to be professional and try to prevent the barriers of effective communication from happening. For example; Learn about different cultures – this means that you could learn about different cultures and how other peoples cultures are different to your cultures. Also, you could try to learn a different language fluently, therefore there will not be a reason as to why you cannot talk to the customer or colleague because you will be able to understand. This would be a good idea because it could prevent misunderstandings which could lead into a more serious situation. Furthermore, you could have a translator to help you translate something that someone has said that maybe you don’t quite understand. Avoid using personal dialect, (treat people the way you would want to be treated) – this means that if you are speaking to someone who is important, you should always use formal language. However, if you are talking to someone who you class as a friend then you would speak to them in a more informal language and use your own personal dialect. Furthermore, it would be inappropriate to use your own personal dialect when speaking to someone who is important. You should always treat someone how you would like to be treated. Avoid physical barriers – this means your personal feelings, for example if your hungry or tired, it would have an effect on the way that you speak/treat someone because you wouldn’t be feeling your normal self which means that you could be in a bad mood etc. Listen to others and try to understand their opinion even if you do not agree – this means that you should always try to understand someone else's point of view, even if you do not agree with what they are saying. Furthermore, you should always listen to what someone has to say, before you get involved and share your thoughts. You should do this because otherwise the other person may think that you come across as rude as you have interrupted them when they were talking.
