This document is a resume for Sujitha Ravikumar, who is seeking a position where she can utilize her experience in customer service and finance. She has over 15 years of experience in roles such as mail clerk, billing clerk, and quality controller for insurance and financial companies. Her skills include communication, attention to detail, managing tight deadlines, and maintaining accurate client records. She is proficient in relevant software programs and accounting practices.

1. Sujitha Ravikumar
Woodbridge ON, L4H0j3
Phone: 647-8024545
Email Address: ra-suji@hotmail.com
OBJECTIVE: To apply my experience in a way that I can service our Internal and External Partners
and Client while continuing to foster team spirit.
PROFESSIONAL PROFILE
 Known for strong communication and leadership skills, training new staff on processes and procedures and
providing excellent customer service to clients.
 Demonstrated capabilities in analyzing variances in financial statements, performing audit reviews an d
identifying and correcting errors in client information.
 Proven success achieving tight deadlines and managing and maintaining client files effectively.
 Detail-oriented Billing and Finance clerk with a comprehensive background performing tasks in a high-volume
banking environment, AVIVA INSURANCE, Td Insurance.
 Well versed in the Casper System As400 for the CSC and proficient in the Claims Center System
PROFESSIONAL EXPERIENCES
Td Insurance 2016- To Present
Service Officer !!
Support Mailroom/Stockroom Associate (Administration Department)
 Reporting to the Team Manager, Centralized Services, and the incumbent is primarily responsible for
providing primary support to the Mailroom function.
 The incumbent is accountable for ensuring timely and efficient services of incoming and outgoing material.
 The mail room associate supports to each area’s internal clients and coordinates with External Vendors.
 Provides positive and immediate response to Partners.
 Processes incoming and outgoing mail. (UPS Way Bill, Canada post Mail Out & Mail In & Registered Mail)
 Assist and cooperates with colleagues during peak periods, vacation times and special projects, while
maintaining own personal workload.
 Organizing and cleaning Service Areas
 Replace Coffees and Teas if needed
 Replacing Paper in all machines
Reception Duties:
 Provide positive and immediate assistance to Walk-in Clients.
 Greet Walk-In Clients and Employees in a courteous and professional manner following the
established procedures.
 Process Walk-In Client's Cheques, Money Orders, Debit Payments.
 Ensures all reception desks and client reception area are clean and uncluttered.

2. CSC Duties:
 Process Fax at Workstation and Microfilm Batching.
 Assist and cooperate with colleagues during peak periods, vacation times and special projects,
while maintaining my own personal workload.
 Handle Return Regular and Registered Mail.
 Process CSC Cheques to be sent to Saint John Office.
 Process Claims Cheques to be sent to Vic park Office.
 Look-up Claims documents and forward it to designated Office.
Administration Facility Duties:
Assist in replacing Desk Keys.
Helped out in clearing desks for Incoming and Outgoing Employees.
SYMCOR 2004 – 2015 Mississauga, ON
SENIOR MANUAL MAIL CLERK - (DUAL ROLE / QUALITY CONTROLLER)
SENIOR MANUAL MAIL CLERK 2009-2015
 Inserted bank statements manually. Responsible for receiving, distributing, and shipping of internal mail,
statements, postal mail, reports or bulk shipments, destined to or received from Symcor clients and internal
areas within Symcor Sending and receiving couriers.
 Analyzed variances in financial statements and performed audit review, ensuring accuracy of documents.
Proofread and corrected clients' e-binder, ensuring client data was up-to-date.
 Provided excellent customer service by informing clients clearly and concisely on progression of bank
statements.
 Utilized strong organizational and time management skills, meeting tight deadlines in high-volume
environment record meter reads - process production forms and maintain records.
 Managed and maintained documents effectively by arranging documents into appropriate folders, creating
new folders when necessary and preparing obsolete documents for off-site storage.
Complete proper scanning processes and documentation as required by ADF system
 Dispatched all statements to plant or Canada Post as per client’s instructions ensuring accuracy
and completeness
 E-sum and manifest with Canada Post
QUALITY CONTROLLER 2009-2015
 Performed quality control role 3 hours each day auditing print and insertion department.
Previewed statement-processing products, ensuring all elements met customer specifications.
 Provides internal communication regarding compliance issues and applicable regulation changes.
 Work with the departments audited to resolve compliance issues, provide recommendation, communication
on status of action resolution and bringing to management issues that require attention tracking corrective
actions. Maintain files generated from each audit.
 Performed personal quality control and verified documents entered by others according to standards and
procedures.
Support site continuous improvement programs including 5S - a site efficiency methodology
 Assisted Shift Manager in delegating workflow, enabling departmental tasks to be completed quickly and
efficiently.

3. BILLING CLERK/ AUTO INSERTION CLERK 2009-2004
 Keyed and balanced incoming cheques and utility bills from client banks. Tracked exceptions between
shipping log and invoice register.
 Determined error type and corrected out-of-balance proof work by matching with volume target quantity in
docket.
 Met docket deadlines and handled fluctuating volumes by using organizational and time management skills.
 Performed personal quality control and verified documents entered by others according to standards and
procedures.
 Handle the automatic insertion process for all orders by operating different pieces of insertion equipment that
run applications such as non-intelligent, single piece barcode read, multi-page matching by barcode.
 Match/merge and insert all in line while adhering to all company processes and procedures.
 Verify balance of all processed orders upon completion of run by using tools such as; Jet Vision Reporting, In-
Line Scale Weighing, Pitney Bowes Meter counts
 Insert correct collateral into the envelope/ package according to customer requirements, procedures and
Common Development Platform (CDP) Reporting
 Accuracy for all quality checks and to ensure conformance to company standards
Education
Account Assistant/ Bookkeeper Certification, 2015-2016
CDI College, North York Campus, Toronto Ontario
Proficient in Microsoft Excel and Sage 50, QuickBooks
Familiar with designing Data Bank for preparing the necessary reports on Payroll and Accounting transactions;
Completed a case-study by analyzing a company’s accounting records and preparing Journal Entries, Balance Sheet,
Income Statement, and report on financial performance for the company
References Available Upon Request