Karen Verdino has over 15 years of experience in finance, administration, customer service, and credit management roles. She has strong skills in accounts payable/receivable, financial reporting, payroll administration, and debt collection. Karen is proficient in Microsoft Office, SAP, Oracle, and other systems. She has a Certificate IV in Frontline Management and training in credit management, privacy, and export/import. References are available upon request.

1. KA R E N VE R D I N O
1 2 P a r s o n s R o a d , D E R N A N C O U R T S A 5 0 7 5
Telephone: 0411774294 (mobile)
Email Address: zazzi.kazzi@gmail.com
C A R E E R S U M M A R Y
 A multi skilled office professional with progressive experience in Finance, Sales and
Marketing and Credit Management
 Business support at a corporate level including Reception, Human Resources, Customer
Service, Accounts Payable/Receivable
 Delivered Account Reconciliations accurately and completed on time
 Ability to provide end of month and yearly reports with accuracy and efficiency
 Expertise in Debtors and Credit Management with payroll administrative functions, as well
as account management responsibilities
 Completed functions by the deadlines given with the accuracy and efficiency they require
PERSONAL PROFILE:
 Quick learner with the ability to learn procedures / processes and systems
 Impeccable time management and administration skills
 Excellent written and verbal communication skills
 Ability to investigate and make decisions based on available information
 Team player who willingly shares knowledge and gains satisfaction from assisting a colleague
in the development of their skills
 Ability to inspire and coach other team members
 Flexible and adaptable
 Proactive with the ability to refine and develop systems / processes
 Suburb customer service
 Peoples person and committing to all deadlines given
 Friendly, polite and courteous with an impeccable phone manner
 Dedicated
 Organisational and data entry skills and the ability to multi-task
I N T E R E S T S
 Reading
 Travel
 Home Renovations
KAREN VERDINO
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2. E M P L O Y M E N T H I S T O R Y
LENDLEASE ENGINEERING NOV 2014 - CURRENT
CONTRACT
POSITION: ACCOUNTS PAYABLE / RECEIVABLE OFFICER
RESPONSIBILITIES
 Scanning of all Invoices, Retentions and Progress Payments into JDE System on a daily
basis.
 Checking all Documents for DOA’s limits and signatures are correct for all business Units
 Ensure Certificate of Currency and Liability Insurance documents are attached, and duly
authorised.
 Ensured accuracy and timelines of the financial systems are met
 Actively resolved any processing issues/queries in relation to the processing of tax invoices,
Retentions Held and Progress Payments with the business unit involved
 Unpresented cheques listing – follow up with any unpresented cheques with vendors over 30
days outstanding, resolve issues and report to Management monthly.
 Daily mail distributed for authorisation to Business Units
 Updated Asset Register on a Daily Basis
ACHIEVEMENTS
 Versatile and have the ability to learn new program’s and procedures efficiently
 Having impeccable customer service skills and a strong work ethic
 Always friendly and outgoing and willing to assist fellow employees
KAREN VERDINO
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3. E M P L O Y M E N T H I S T O R Y ( C O N T D . )
WIPRO – ORIGIN ENERGY CONTRACTAUG 2014 - NOV 2014
POSITION: FINANCE OFFICER
RESPONSIBILITIES
 Hardship Letters for grants received from government
 Coordinate Hardship vouchers to customers granted from VIC and Queensland
governments
 Coordinate mailing and mail merge for hardship letters
 Daily Reports for Management on errors with EFT Payment downloads into SAP
 Notify Origin Energy customers and consumers when errors have been resolved on their
accounts
 Bank Recs on a daily basis into SAP
 Cheques processed twice a week to pay customer incentives and carbon tax reimbursements.
 Letters to customers to confirm balance on accounts and to issue a cheque for credit
balances
 Customer Service to internal and external stakeholders
ACHIEVEMENTS
 Always respected internal and external customers and handled each incident in a professional
manner
 Excellent communication skills
 Initiative to succeed in problem solving abilities
 All Credit Balances paid out in a timely manner
 All sensitive Information treated confidentially
KAREN VERDINO
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4. E M P L O Y M E N T H I S T O R Y ( C O N T D . )
ECH LARGS NORTH MAY – JUNE 2014
CONTRACT
POSITION: RELIEF ADMINISTRATION OFFICER
RESPONSIBILITIES
• Reception duties
• Administrative support to the site
• High standard customer service to clients and staff
• Proficient user of Microsoft Office suite.
• Highly developed verbal and written communication skills
• Ability to work and contribute to a work team environment
• Highly developed interpersonal skills
• Strict confidentiality
• Proficient use of Microsoft Office suite
ACHIEVEMENTS
 Versatile and have the ability to learn new program’s and procedures efficiently
 Having impeccable customer service skills and a strong work ethic
 Always friendly and outgoing and willing to assist fellow employees
 Implemented a filing system that is line with the financial year of the current ownership
GEORGE WESTON FOODS- OCT 2013 –APRIL2014
WESTON MILLING 6 MTH P/TIME
CONT
POSITION: GRAIN ADMINISTRATOR SA AND VIC
RESPONSIBILITIES
 Ensured all weighbridge uploads are entered into SAP daily for
South Australia and Victoria.
 To reconcile stock positions for all sites on a weekly basis.
 All Warehouse transfers, Track Transfers and Buyer to Buyer transfers are entered into SAP
in a timely manner.
 All Goods Receipts and the related invoices were entered into SAP for payment from head
office in Sydney on a weekly basis.
 Accounts Payable / Receivable – To ensure all invoices are coded and sent through to
Sydney via SAP – RIAS system and paid in a timely manner.
To follow up all overdue payments for the VIC / SA mills..
ACHIEVEMENTS
 Reconciled Stock positions for each site not reconciled from previous year
 Developed and executed an Administration procedure manual.
 Presented in a professional manner at all times and the ability to learn processes in a short
period of time
KAREN VERDINO
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5. E M P L O Y M E N T H I S T O R Y ( C O N T D . )
ECH COMMUNITY PROJECTS
JULY - OCT 2013
POSITION :TEMP OFFICE ADMINISTRATOR
RESPONSIBILITIES
 To assist with the Rostering and Scheduling of Home Support Workers for needs of
client on a day to day basis, and report to clients co-ordinators and Home Support Worker
 Update all contact with clients in People Point and ACE programmes.
 To input timesheets for 2 merging systems for 120 employees and to adhere to their HR
regulations and guidelines.
 Accounts Payable and Receivable - To ensure all Invoices were paid in a timely basis, and
all overdue invoices were followed up.
ACHIEVEMENTS
 Ensured the servicing of customer needs and prioritising day to day work flows to ensure
client’s needs were continually met.
 Worked well in a team environment and developed strong relationships with peers.
 Processed customer enquiries within specified timeframes and responded to customers both
internal and external in a professional manner ensuring their needs were met, on numerous
occasions receiving excellent feedback from clients.
SA POWER NETWORKS (FORMERLY ETSA) MAR 2012 – JUNE
2013
POSITION: BUSINESS SERVICE OFFICER
RESPONSIBILITIES
 Key support for the implementation of an Electronic Vendor form
 Liaising with IT Department for testing of same using SAP.
 Ongoing support to all internal and external users, and implementation of electronic work
instructions on E-Workplace for users.
 To reconcile all major accounts and contracts to statement balances and to ensure all invoices
were processed by the team to meet the payment terms for all suppliers, using SAP
PAYROLL
• Timely input of timesheets for all employees and contractors
• Uploaded into SAP System for Elizabeth Depot and Holden Hill Depot for 150 employees
• To adhere to their HR Guidelines, Policies and Procedures.
• Collate time sheets and all other relevant payroll information in a timely manner – fax time
sheets to payroll master to upload in SAP Payroll system
• Training requirements for all employees and contractors as licenses / skills need to be
updated and noted in SAP system
• Organise Monthly Safety Meetings and co-ordinate employees to attend.
KAREN VERDINO
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6. ACHIEVEMENTS
 Achieved commendations from external and internal customers in regards to excellent
customer service always ensuring customers requests/concerns were handled in a timely
manner.
 Friendly, courteous and professional at all times.
E M P L O Y M E N T H I S T O R Y ( C O N T D . )
VITERA PTY LTD 2007 - 2011
POSITION : CUSTOMER SERVICE ADMINISTRATOR DOMESTIC & EXPORT
RESPONSIBILITIES
• Extensive SAP Data Base Management for all Customers Contracts and sales orders
• To identify discrepancies and resolve with internal and external customers
• Proficient at making effective decisions.
• Communicate well at all levels, and with people of different backgrounds.
• Ability to build strong relationship and rapport with customers.
• Proficient telephone techniques.
• Very good time management skills.
• Ability to work under pressure and maintain a positive outlook.
• Excellent numeracy and literacy skills.
ACHIEVEMENTS
 Excellent time management skills with the ability to multi task in an ever changing
environment
 Proactive in taking on responsibilities, training and able to make informed decisions in a
timely manner to deliver superior customer service
 Professionally presented in the Frontline of the business
 Friendly personality and high level of dedication
 Impeccable to detail and presentation
VITERA PTY LTD 2000 - 2007
POSITION: CREDIT MANAGEMENT – DEBT COLLECTIONS
RESPONSIBILITIES
 Responsible for the timely collection of all major accounts including inter-company accounts
 Timely and accurate processing of all contract invoicing.
 Provide support to ensure all company banking was completed daily.
 Maintain contact with clients to ensure that all account issues are promptly identified and
actioned.
 Liaise with all other relevant departments to ensure no delays in responding to invoice queries.
 Provide support to ensure all receipts are allocated timely and accurately.
KAREN VERDINO
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7.  Processing of all contract invoicing.
 Provide effective backup to support all roles with the support services team when required.
 Act as a cooperative, cohesive and effective team member to the Finance Department.
 Reporting to the board on a monthly basis for all overdue 30/60/90 day accounts
T E C H N I C A L S K I L L S
Software: MS Office (Word, Excel, Access and PowerPoint)
MS Outlook, Internet Explorer 8.0, Lotus Notes
Microsoft Excel intermediate 2003
SAP = ECC-PRH and PNH modules
Operating Systems: NEC – PABX (100 exts SN694), People Soft
MYOB Version 12
Finance 1
SAP System
ANZ Data Now
Oracle JD Edwards Enterprise One
ACE
Peoplepoint
Q U A L I F I C A T I O N S A N D T R A I N I N G
Certificate IV in Frontline Management Locher Management
Dealing with Trusts Australian Institute of Credit Management
Know your debtor Australian Institute of Credit Management
Privacy Act – Are you Compliant Australian Institute of Credit Management
Retention of Title Australian Institute of Credit Management
Fire Warden Training Chubb Fire Systems
Export / Import Course Vitera in house online course
Asic clearance / Police Clearance Asio
R E F E R E N C E S
Mary Esposito – 0428937704
Margo Prosilis - 0403698304
KAREN VERDINO
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