Syed Mubeen Sharief is seeking a professional position with over 12 years of experience in administration, project management, customer service, and logistics. He has worked at Ebttikar Tec. Co since 2003, managing administrative functions, event coordination, procurement, and overseeing order processing. Prior to this, he worked as a service desk branch manager for HP, handling customer calls, assigning technicians, and creating daily and weekly reports. He is educated with a Bachelor of Commerce degree and certificates in customer care and computer literacy.

1. Syed Mubeen Sharief
Mobile # : 0557972899 E-mail : mubeensharief@gmail.com
OBJECTIVE: Attain the apex of professionalism in a Dynamic &
Avant-grade Company, Overall 12 years of experience in varies
department where abilities & acquired skills of Administration,
Manager and Order Processing (Project Management)
experience are utilized toward job responsibilities and continued
growth.
EXPERIENCE:
 Working as Current Role at Ebttikar Tec. Co, since June
2003 to till date.
Ebttikar Tec. Co June 2003 to Till Date
Duties & Responsibilities:
Administration Manager:
Event management: Manage staff responsible for event coordination activities.
Coordinate details of events such as conferences, surprise parties, sales meetings,
business meetings, employee appreciation events and virtual events.
 having excellent facilities experience and able to implement their policies, Project
Management, Building Surveying Coordination.
 Maintain of office equipments/furniture/fixtures, to ensure their serviceability.
Procurement and issue of stationery to various divisions and maintain their proper
records and maintenance

 Purchases printed materials and forms by obtaining requirements; negotiating
price, quality, and delivery; approving invoices
 Organize, lead and control all administrative functions to the Branches.
 Supervise and coordinate the work of subordinate staff.
 Arranging minutes of meeting, correspondents.
 Supervise the activities performed within the office, activities such as
Customer service, cleaning team, reception team, office management,
implementation of procedures, processing, records management, collection and
reporting of statistics, etc.
 Participates in management and/or evaluative meetings on specific areas of
business for collective decision-making.
 Handling all kinds of administrative duties such as office maintenance, stationary
office equipment paying bills of telephones, electricity etc.
Order Processing Department (Project management)
 Creating Sales Orders & Contract, and procure the not available items as required.
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2.  Book back to back orders on receipt of the same from sales account managers and
ensure that excess stocks are not ordered.
 Receive advance intimation of receipt of stocks from vendors and review the
pending customer orders immediately.
 For giving proper instruction for issue of stocks to warehouse. The issue of stock
can be either for sale which will be through picking slip or for other reasons which
will be through e-mail massage, based on proof of delivery issue an invoice to
customer and closed the order.
 On Approval of Project managers ensuring that an order or any delivery of goods
to customer is invoiced in due time according to the terms of payment agreed
with the customer.
 Issuing invoice fully or partially based on approval of Project Manager.
 There are several stages in issuing invoice and they are as follows:
- Invoice on advance payment
- Invoice on delivery
- Progress Billing Invoice
- Invoice on Project completion certificate.
 Following up with project managers till sales order is closed.
Customer Service: ( Qassim Branch Manager of HP )
 Worked as a service-desk Branch Manager at Al-Qassim of computer maintenance
of various customers like Al-Rajhi Bank, Ministry of health, Riyad Bank, Saudi
Fransi
o Bank, Al-Faisaliah group etc., and HP service as well as administration and
Store, in addition having sound knowledge of customer service
 Identifying the nature of call (Either warranty, contract or trade calls) and opening
a service/repair order as per its nature before assigning the calls to the concerned
engineers.
 Receiving the calls via email or by a phone directly from the end-user/customer
and treating the call with their priority level with a view to restoring full service.
 Immediately assign /distribute the call to engineers and follow up until the call is
technically completed and closed in the system.
 For remote areas calls distributing to the engineers while they are on site and
follow up over the phone closed within the closing time.
 Giving the highest priority to the server calls or critical calls and closing the call
with the period.
 Creating the reports to the management and respective customers as per closed or
open calls on a daily and weekly basis.
Warehouse:
 Maintaining sufficient spare parts stock.
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3.  Follow up to vendors of ETA.
 Checking the availability of the parts in the system kingdom wide and advice the
branches to ship locally if available in their stock.
 Ordering the parts against defectives.
 Creating Purchase Request in and transferring the items from warehouse to
branches, and to the customer’s site.
 Responsible for controlling the drivers/vehicles for delivery to local customers.
 Responsible for reviewing the stocks periodically to identify the non-moving and
slow moving stocks and to report them to all concerned managers for taking
appropriate actions.
 Organize the Physical count of the warehouses every six month with the
assistance of Accounts Deptt, to ensure that the physical stock reconciles with
the book stocks and report if there are variations, and also having a skill of
leadership.
 Supervise the unloading at the warehouse. Ensure that receipt and checking of
items and place the items on right location. Supervise parts delivery, Check
counter sales invoices. Report short & damaged items for claims.
EDUCATION QUALIFICATION:
 Bachelor of Commerce from Kakatiya University, Warangal, (A. P.) India
TECHNICAL QUALIFICATION:
 Passed English Typewriting Examination from the Board of Technical Education and
Training Hyderabad, (A. P) India.
 Certificate of Customer Care from Al-Faisaliah Group Training Center.
COMPUTER LITERACY:
 Word processing : MS office 2010 (MS Word, Excel, Outlook)
 Operating Systems : Windows 7
 SAP & BaaN
PROFILE:
Name : Syed Mubeen Sharief
Nationality : Indian
Religion : Islam
Marital status : Married
License : Saudi Valid
Languages : English – Arabic – Urdu.
Experience in Saudi Arabia in the field of Order Processing (Project Management),
administration, customer service & logistics.
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