Harvey Pierre has over 5 years of experience in hotel and customer service roles. His resume outlines positions as Front Desk Supervisor at The Madison Hotel and BKLYN HOUSE HOTEL, where he greeted guests, handled reservations and payments, responded to requests, and won employee of the month awards. He also worked as a Guest Service Associate on Norwegian Cruise Line and was an assistant manager at a food business. Pierre is pursuing an Associates in Hospitality Management and holds certifications in security.

1. HARVEY PIERRE
445 Central Ave Apt E2
Orange, New Jersey, 07050
929-300-1379
hpierre228@gmail.com
WORK
EXPERIENCE
THE MADISON HOTEL (INDEPENTELY OWN BOUTIQUE HOTEL)
1, Convent road Morristown,New Jersey 07960
Front Desk Supervisor August 2016- (PRESENT): TripAdvisor mention
 Communicate with other supervisorsaboutour daily summary report per shift.
 Keep records of room availability and guests'accounts,manually or using computers.
 Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding
shopping,dining, or entertainment.
 Maintain communication with GSA’s per shirt.(MicroManage)
 Check-in’s and Check=out’s upon guest arrival or departure.
 Pre-Authorized Third-Party Reservation.
 Count Bank upon shift.
 Improvingratings by comment cards and third party groups.
 Review accounts and charges with guests during the checkout process.
 Clean and maintain lobby and common areas, such as restocking supplies.
BKLYN HOUSE HOTEL (Boutique Hotel)
Guest Service Associate:
BKLYN HOUSE HOTEL, BROOKLYN, NY
Front Desk Supervisor Nov 2015 – June 2016
 Greet, register, and assign rooms to guests ofhotels or motels.
 Verify customers' credit, and establish how the customer will pay for the accommodation.
 Contact housekeeping or maintenance staff when guests report problems.
 Make and confirm reservations.
 Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

2.  Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Compute bills,
collect payments, and make change for guests.
 Record guest comments or complaints, referring customers to managers as necessary
 Transmit and receive messages,using telephones or telephone switchboards.
 Date-stamp, sort, and rack incoming mail and messages.
 Plan, schedule or supervise the work of other employees.
 Arrange tours,taxis, or restaurant reservations for customers.
 Deposit guests'valuables in hotel safes or safe-deposit boxes.
Accomplishments
 Employee of the month for March 2016.
 TripAdvisor winner of the month for March 2016.
 TripAdvisor winner of the month for April 2016.
Norwegian Cruise Line “Pride ofAmerica”
Guest Service Associate/ Customer Service
 Make and confirm reservations.
 Keep records of room availability and guests'accounts,manually or using computers.
 Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
 Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
 Compute bills, collect payments, and make change for guests.
 Record guest comments or complaints, referring customers to managers as necessary.
 Review accounts and charges with guests during the checkout process.
 Transmit and receive messages,using telephones or telephone switchboards.
 Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding
shopping,dining, or entertainment.
 Plan, schedule or supervise the work of other employees.
Nuchas/Inspired Handheld Food:
Assistant manager
 Create inventory and manage workloads for scheduled dates.
 Bake and sell empanadas.
 Make sure customers are well satisfied with our service.
Volunteer & Community
 Third Annual Presidential Forum on Tourism at NYU
 Academy of Hospitality and Tourism Swim Club
 Exploring Careers In Hospitality at Denihan
 Club Exploring Careers in Finance at Citi Smith Barney
Education
Kingsborough Community College

3.  Hospitality Management Associates (currently taking time off).
 Academy of Hospitality and Tourism
 Recipient of High School Diploma, GPA 3.0/ 3.4
 High School Awards and Honors
 Honor Roll: Fall 2006, Fall 2007, Spring 2009
 Lodging and Management Award; 2006, 2009
 Perfect Attendance,2010
 MMC AND TWIC CERTIFICATION
 NYS SECURITY LICENSE