1. 10539 Long Beach Blvd. Zahra Hameli (484) 951-9331
Los Angeles, CA90262 zhameli7@gmail.com
Operations Manager / Customer Service Specialist
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Team-oriented individual with a career showcased by achievements in delivering strong operational and financial results.
Able to analyze and formulate comprehensive understanding of businesses within short timeframes; quickly adapt to
business needs. Actively seek cost effective solutions that increase revenues while maintaining or reducing expenses.
Creating/maintaining a positive environment where employees can develop / contribute at higher levels to the business.
EXPERIENCE
Law Offices ofNadia Farah, P.C. November 2014-present
Office Manager
 Responsible for the administrative support for legal staff in the two firm locations
 Assist paralegals and attorneys, managing schedules, answering phones, and communicating with clients on a
daily basis in regards to their individual cases,and correspondence received by the courts
 Coordinate appointments, meetings, and business travel arrangements for senior attorney
 Asses the urgency of situations and determine appropriate actions, monitor status of pending items, provide
follow up and keep senior attorney, and staff informed by communicating a wide variety of information related to
upcoming cases and consultations with perspective clients
 Train attorneys and staff in the use of all new office systems,properly filing methods on USCIS.gov websites for
all immigration and timely case filing and management of all immigration cases
 Filing documents, filing protocols, payment procedures of clients on a daily basis as requested by the courts
 Maintain legal management systems for monthly billing, correspondence,hearings and court appearances for both
the clients and attorneys
 Coordinate meetings, teleconferences,webinars
 Oversee and coordinate acquisition and maintenance of legal research and reference materials for office, including
hard copy and electronic filing of Motions, Briefs, and Appeals
 Analyze and organize office operations and procedures such as,but not limited to, budget, personnel, records
management, supplies and equipment
 Address errors and complaints with follow thru of cases or delivery of vital correspondence to the clerk of the
courts
Hmshost Corporation, October 2008- May 2013
Multi-Unit Manager/ Trainer
 Full knowledge of all concepts and managed multiple units (Roy Rogers, Starbucks, Cinnabon, Famiglia)
 Head Trainer for international students brought into the units for introductory and ongoing training within the
concepts assigned
 Lead the inventory process of multiple units to maintain levels to specific monthly goals
 Primary contact for Starbucks and Roy Rogers Corporation to oversee compliance of their concepts
 Senior Manager in charge of daily operations of the 6-8 units, customer service requests,ordering, staffing, hiring
 Lead the overnight staff of the two units which were 24-7 operations (Starbucks, Roy Rogers)
 Relocated from the Pennsylvania Units in May 2010, to assist in the Grand Opening of the Delaware Plaza
 Liaison for HMS Corporation & Starbucks Corporation
 Created new customer relations training to capture company goals and objectives and raise overall satisfaction
 Trained staff, (Supervisor’s, and Assistant Manager) in the role out of new products and services monthly for 3
units.

2. Cosimo’s Restaurant Group, May 2000 – Sept. 2008
Owner Operator / Multiple Units
 Prepare and track sales budgets, consistently meeting monthly sales ranging from 35,000 to 86,000
 Hold P&L accountability; manage sales analysis, forecasting and reporting activities
 Oversee employee relations encompassing staff recruitment training and performance evaluation
 Created,developed and implemented all formalized operational systems and procedures including employee
handbooks, flow charts, forms, check-lists, associates job descriptions and incentive programs
 Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food,
beverages,and equipment
 Effectively lead and motivate employees through implementation of training and incentive plans, resulting in
increased productivity levels and employee satisfaction/retention
 Implemented menu planning meetings to collaborate on the development of new standardized menu, contributing
to item, pricing and design changes
 Attract,retain, and promote new business through proactive community service efforts (e.g. meet with
superintendents of area schools)
 Implemented the quality control to ensure consistency with recipes, service standards and sanitation practices
 Controlled fiscal aspects of business operations to meet financial goals
 Streamlined controllable spending in an ongoing effort to meet weekly overhead expenditures
 Managed vendor relations and negotiated servicing contracts to maintain equipment, facility and grounds
 Orchestrated expansion from one unit to five spanning over four states
American Federal Credit Union
Administrative Assistant/Teller October 1998- April 2000
 Worked with customers on a daily basis, meeting their banking needs both in person and online requests
 Answering phones, addressed customer questions and referred customers to financial products based on their
financial needs and requests
 Accepted and processed customer deposits and loan payments
 Maintained and managed a cash drawer daily to assist the Tellers if requested to meet the client/s needs
 Outstanding customer service experience at all times. Responded to customer inquiries regarding account
balances
 Lead the training of the branch staff on new policies procedures and functions that were implemented at any given
time as requested by Boards Members
Wilmington Trust May 1996- Sept. 1998
Teller
 Enter customers’ transactions into computer in order to record transactions and issue computer generated receipts
 Receive checks and cash for deposit, verify amounts and check accuracy of deposit slips
 Cash checks and payout money after verifying that signatures are correct,that written numerical and amounts
agree,and that accounts have sufficient amounts to cover the transactions
 Balance currency coins and checks in cash drawers at end of shifts, calculate daily transactions using computers,
calculators, or adding machines
 Count currency,coins, and checks received, by hand or using a currency-counting machine, in order to prepare
them for deposit or shipment to The FederalReserve.
SKILLS:
 Proficient with Microsoft office (Word, Power Point, Excel)
 Excellent oral and written communication skills
 Serve Safe Certification
EDUCATION
University of Delaware,Business Administration/ Liberal Arts 1988
FLUENT: English, Farsi