Sharon McCain has over 24 years of experience in banking and 1.5 years in medical accounting. She has a proven track record of managing complex projects, leading teams, and providing excellent customer service. Her skills include reconciling accounts, training employees, and optimizing productivity. She is proficient in Microsoft Office applications and has experience with bank operations systems.

1. Sharon McCain
158 W Pine Ave, Longwood, FL 32750  Phone: 407-695-1348  E-Mail: sm _m ccain@yahoo.com
PROFI LE
 24 Years-banking experience in Item Processing/Image Capture/Proof encoding with the last 8 years managing multiple
departments and 1.5 years in the medical field (accounting-accounts receivable).
 Ability to direct complex projects from concept to fully operational status
 Goal-oriented individual with strong leadership capabilities
 Organized, highly motivated and detail-directed problem solver
 Proven ability to work in unison with staff, bank branches and vendors
 Ability to work effectively in a multi-task, high volume team environment
 Commitment to excellence and customer service with professional, courteous and positive attitude.
 Microsoft Office (Windows & Mac) experience: Word, Excel, Access, PowerPoint, Outlook
RETI RED Apr 2015- Current
EXPERI ENCE ORLANDO, FL
Florida Eye Clinic
Accounting Clerk – Accounts Receivable 2013-2015
 Reconcile checks, cash & credit card deposits for 1) surgical procedure department, 2) daily eye patients and 3) POS eyeglass sales
from the main surgical clinic plus 12 satellites eye clinics.
 Pull and balance daily on-line bank statements along with opening and sorting insurance / patient payments and prepping for
posting.
 Prepare daily deposits (checks were scanned and posted directly to the bank while cash was hand delivered).
 Created excel spreadsheets to record daily monetary fees for satellite locations to eliminate manual mathematical errors and to
expedite monthly audits.
 Assist with data entry to record fix assets and daily patient charge entries.
Retirement From Wells Fargo Bank 2012-2013
Wells Fargo Bank
Item Processing 1989-1997
 Item processing reconciler - proficient using on-line financial balancing systems along with manual reconcilement skills
supporting 397 branches in the central Florida region. This involves accurate 10-key, accounting principles, deadlines, error
detection/research and problem solving.
 Additional areas of skills would be customer account proofing, audit and correcting rejected bank documents, cash letters and
end of night balancing for all branch transactions for posting.
 Supported multiple bank conversions/acquisitions and Core process.
 Trained all new hires in IP processes, balancing customer accounts, banking software and corporate policies.

2. Technical Trainer 1997-2001
• Trained at both local and external regional WF Operation Centers (8 centers) with extensive travel
o Proof Encoding
o Deposit Correction (customer advices)
o Receiving & Dispatch of bank documents
o IP Reconcilement – Customer Accounts
o TRIPS – Returns Processing, NSF
o Emerald – Customer Account system
o Cash letters – Transit to FED/Clearinghouse o 3890 Image Capture bank documents
o 7780 single and 2-pass transports scanning o ASI 6, Keyfast, Fraud
o STAR – Research system o Outlook – email system
• Training Projects include:
o Assist Core Process in testing the newer version of ORSS (reconcilement system) along with
documenting the processes for corporate ‘On-line Documentation group.
o Assist IT Web Developing team in creating corporate on-line multi media products: Banking
101, ORSS, Reject Awareness and 3890 sorter systems for employee education.
o Acquisition and Bank Mergers – train all newly acquired employees for transition.
OS (Operational Systems) Proof/Image Capture Manager 2001-2012
 Screen, interview and hire qualified applicants for open positions working closely with HR.
 Manage multiple areas: Proof Encoders, Deposit Correction, Receiving and Dispatch, Document Preparation, Item Capture
(areas required for daily customer transactions posting)
 Monitor and utilized multiple payroll time-tracking systems (internal/external employees)
 Administer; practice all organizational policies and procedures in a consistent and timely manner.
 Train and update staff on development items along with new corporate policies and procedures.
 Optimize productivity to insure operating expenses are effectively managed and operational effectiveness is maintained.
 Coordinate, manage and assist bank courier(s) keeping close verification on all daily branches and special customer courier
runs and escalating deliveries unaccounted for.
RELEVANT EXPERI ENCE & ACCOMPLI SHMENT S
• Reconcilement of bank and customer accounts with Corporate “Customer #One” recognition.
• Transportation: bank internal and customer transactions
o Coordinate the closing and moving all of Jacksonville’s POD, PED volume to Orlando including collaboration with
vendors and preparing for Branch tracking system updates (Genisys) while creating courier logs for daily operations
o Brainstormed and coordinated the consolidation of multiple daily courier runs per branch into one run resulting in
regional saving without impact to production or staff.
 Awarded corporate recognition for suggesting the elimination of all mechanical date wheels on our NCR check
Scanner/sorter equipment due to date was sprayed on back of documents (corporate wide) with a yearling savings of $55,000.
 Designed ‘Service Development Plans’ and conducted operation assessments at multiple processing sites looking for staff and
operational weak and strong points.
 Formulated, wrote and implemented new employee orientation manuals for Item Processing.
 Customer Advocate between branches, DDA customers (that were printing their own checks) and vendors to reduce the reject
rate and to improve quality while also improving cost ‘per item’ processing resulting in unit cost and budget savings.