Kunal Pillay is a senior fund administrator at Equity Trustees Superannuation Limited with over 10 years of experience in superannuation administration. He has extensive skills in MS Office, project management, and customer service. At his current role, he performs tasks like operational reporting, benefit payments, member account maintenance, and training. He has experience administering large master trusts and achieving process improvements.

1. KUNAL PILLAY
Mobile: 0433 262 844
Email: kpillay@eqt.com
_________________________________________________________________________________________
PERSO
NAL
STATEM
ENT
A dedicated and self-
motivated individual.
Time management of
business critical
activities reflected in an
organised, professional
and highly credited
individual delivering
quality fund and audit
operational reporting.
Process driven, coach,
mentor and client
focused at all times.
SKILL
S
Proficient in MS Word
and Excel
Proficient in Project
Management tasks
Employer Direct - end to
end process, procedure
and start up
Employer and Member
online – end to end
process, procedure and
start up
Outstanding time
management skills
Customer focused
Quality and Analytically
focused
Methodical and reliable
EMPL
OYMENT
HISTORY
10 May 2010 to Current:
Equity Trustees Superannuation
Limited – Senior Fund
Administrator
DUTIES AND RESPONSIBILITIES:
 Validates regular
operational audit
exception reporting
including; Group Life
Cover monitoring, no
TFN, MySuper
transitions, static
member data changes,
negative and pool
balance clearing,
SuperStream investigate
monitoring
 Project Based
activities – testing and
implementation to sign-
off

2.  Benefit
Payments Officer –
check and authorise
payments both
SuperStream and
Manual payments
including Claims, Family
Law and Financial
Hardship
 Confirm
SuperStream
redemption and Unit
Price continuity
 Creation and
maintenance of member
accounts, all fund
processing
 Contact and key
administrator for ACE
Insurance Limited
(largest Corporate client)
FUM $41 million, over
500 members
 Process
management of
MySuper Transitions
 End to end user
(process and procedure)
on both Employer Direct
on-boarding and on-line
portal
 Provision of
Automatic Insurance
cover to new members
in accordance with fund
eligibility guidelines
 Identification of
trends that may affect
Insurance Risk and
escalation to Senior
Insurance Officer
 Calculation and
cessation of Insurance
cover for members with
premiums in arrears
 Assisting
members, advisers,
employers and any
authorised third parties
with complex queries via
phone and email
 Assisting
Insurance claimants with
their initial enquiries
including the collection
of critical information to
begin claims process
 Train and
mentor new staff
including Quality Audit

3. and Control process
 Acting 2IC in
absence of
Superannuation Member
Registry Manager
 Identifies
process improvement on
key administration
functions and systems
 Escalation of
any incidents/potential
breaches to reporting
manager
 Co-ordinate and
monitor workflow queues
daily and QA
 Performance of
daily bank duties
including bank
reconciliation on both
SuperStream and non-
compliant gateways.
ACHIE
VEME
NTS
Administration of a large
Master Trust consisting
of 25,000 members with
FUM of $780,040,000.
Achievements to-date
are;
Reduction in process
management
inefficiencies
Key stakeholder on
MySuper testing prior to
implementation
Key stakeholder on
recent SFT testing prior
to implementation
Key stakeholder on
SuperStream testing
prior to implementation
Key stakeholder in
Group Life re-rate testing
prior to implementation
Achievement of cost
saving to business of
$3,000 per month in
relation to Employer
Direct cleansing
Regular review of all
Product Disclosure
documentation
Support on BCP testing
Outstanding registered
calls of 1,962 over a 6
month period
11 May 2009 to 10 May
2010:

4. COVERGA Australia
Ltd - Customer Service
Officer at AMP site
DUTIES AND
RESPONSIBILITIES:
 Data Entry
 Customer
Service
 Mail Distribution
 Courier Booking
and Deliveries
13 September 2005 to 7
November 2008:
IBM Australia/Russell
Super – Fund
Administrator
Master Trust
consisting of 45,000
members
DUTIES AND
RESPONSIBILITIES:
 Processing of
Superannuation
contributions
 Benefit payment
processing including
Rollovers
 Updating of
member details in
compliance with
identification
requirements
 Answering
members queries via
phone and email
 Periodic
Reporting including
Preparation and delivery
of Monthly choice report
 Choice of Fund
administration
 Administration of
Accumulation and
Defined Benefit Funds.
 Insurance
Administration
 Loading unit
prices
 Banking
 Co-ordination
and sending of large
Mail-outs
 Training and
guidance of new staff

5. EDUCATI
ON
REFERE
ES
SCHOOL:
MAHATMA GANDHI
MEMORIAL HIGH
SCHOOL.
YEAR:
2000-2004
FINAL LEVEL COMPLETED:
FIJI SCHOOL LEAVING
CERTIFICATE EXAM
(equivalent to the High School
Certificate)
Marianne Tromp
Manager, Superannuation Member
Registry
Equity Trustees Superannuation
Limited
Mobile 0413 058 359
Mr Matt Jess
Product Manager
TAL
Mobile: 0410 401 278

6. EDUCATI
ON
REFERE
ES
SCHOOL:
MAHATMA GANDHI
MEMORIAL HIGH
SCHOOL.
YEAR:
2000-2004
FINAL LEVEL COMPLETED:
FIJI SCHOOL LEAVING
CERTIFICATE EXAM
(equivalent to the High School
Certificate)
Marianne Tromp
Manager, Superannuation Member
Registry
Equity Trustees Superannuation
Limited
Mobile 0413 058 359
Mr Matt Jess
Product Manager
TAL
Mobile: 0410 401 278