Shiva Kumar provides his curriculum vitae, which includes contact information, objectives, and professional experience. He has over 15 years of experience in facility management, property management, and HR. His experience includes roles at IBM India in claims processing and as an HR administrator, and facility executive roles at various companies managing soft services and facilities. He provides details of his responsibilities in invoice processing, vendor management, inventory management, and more.

1. CURRICULAM VITAE
SHIVA KUMAR M.G.
shiva633_kumar@yahoo.co.in
shiva633kumar@gmail.com
Mobile: 9916660272
C/o Ravi Kumar #112, Amarjyothi Layout, Thanisandra Village
Shiva ram Karanth Nagar Post, Bangalore - 77
OBJECTIVE:
 Endeavor to provide service that exceeds customer’s expectations. Seeking challenges in Facility
Management/Property Management/HR Displaying collaborative Team-Work at all times.
.
Professional Snapshot
 Very Good people skills and ability to interact with a wide range of client staff and demands.
 Knowledge of Occupational Safety requirements.
 Strong PC literacy and proven ability to manage daily activities using various systems.
 Sending reports on time
 Accurate billing and invoicing
 Zero stock out situations
 90% of SLA’s to be in green.
 Displaying collaborative Team-Work at all times.
PROFESSIONAL EXPERIENCE:
Experience Performa -1:
Currently Working for IBM India Employee Payables.
Location : Bangalore
Working as : Process Associate (MIS)
Duration : Aug 2014 to till date.
Below were my responsibilities:
 Generate report for all the claims to be reimbursed to employees after claims are approved in
WWER by Operations team.
• Monitoring SLA for processing employee reimbursements.
• Preparation of daily SLA reports for internal reporting of the claims processed, held, rejected.
• Preparation of Weekly & monthly deck which gives an overview of the performance of
various teams in the Departments.

2. •Vendor Management. (Maintaining bill processing and follow-ups).
• Preparation of monthly dashboard which gives the graphical representation of the monthly
performance of the travel claims cleared by different teams.
• Monitoring and tracking of business performance.
• Responsible to Produce and analyze daily efficiency reports (representative availability, access level
etc.)
Experience Performa: HR Administrator (Team Lead)–March 2010 to Jul 2014.
Responsibility: Below were my responsibilities:
 Vendor Management. (Maintaining records of Vendors, bill processing’s and follow-ups).
 Handled Claims processing of IBM India employees traveland non -travel claims asper the different policies
of IBM
 Involved in recovering the duplicate payment and excess payments done to the employees.
 Coordinate with employees for recovery of the duplicate & Excess amount, in turn educating the employees
the different travel policies so as to reduce the duplicate payment occurring again
 Involved in educating the employees in raising the claims to reduce the held and rejection number of claims
 Single point of contact in sending out various mails pertaining to held, rejection and education mailers to
employees, which helps in reducing the errors in claims.
 Co-ordinating with accounting team members in accounting activities (Ensure payment files/documents are
duly signed by respective authorized signatories & handover the document to Bank on time.)
 Co-ordination and development with team of Process Executives.
 Ensure retrieval of approved claims as requested by Pre auditors/BC/Review team/Audit team should be
retrieved within 1 working day.
 Consolidating Daily trackers, updating & Dispatching the rejected vouchers to the employees and
coordinating with dispatch team and employees for tracing non- receipt of claims
 Control points are worked on timely basis & relevant approvals are obtained from their respective managers.
 Resolving queries of clients/employees on a day-to-day basis, ensuring within minimum TAT.
 Ensure 100% policy adherence
 Progress towards being audit ready at all times.
 Help implementing corrective action based on compliance results.
Experience Performa: Facility Executive – Soft Services
5 + years of experience in Facilities & soft service. Managed a facility about 301,312.00 sq.ft
Working as a Facility executive in IBM INDIA PVT LTD. (D1 & D2 Block)
Manyata Embassy Business Park, Nagawara ring road .Bangalore-45

3. Duties & Responsibilities
 Processing of all invoices for payment – first for approval of SFM and then for clearance through the F&S
lead.
 Maintaining records of Vendors ,submitting the invoices and follow up for payments
 Inventory Management - Monitoring of all housekeeping / pantry / stationery consumables and ensure
reordering
 Preparing and Submitting the monthly reports .
 Monitoring Helpdesk and ensuring calls are closed within the SLA.
 Arrangement of all consumables and supplies for Client / VIP visits
 End to end responsibility for all the MPO related works.
 Monitoring service providers who is working inside the premises and ensuring the services hasbeen provided
without any deviation
 Handling a big team day to day activities such as Pantry, House-keeping, Mail Room, Maintenance etc.
 Responsible for all equipment’s, soft service daily activities.
 Responsible for Generating reports for the client’s.
 Responsible for implementing Environmental Management System (EMS).
 Involved in Internal audits for the clients.
 Responsible for vendors Management, Space Management, Housekeeping consumable reports, Mail room
reports etc.
 Day to day administration of the company, which involves interaction with clients, Visitors, transporters,
office administration, and security issues etc.
Sites worked
Organization : IBM-Manyata D1, & D2 Blocks.(Through M/S JLLM LTD)
Designation : Facility Executive.
Duration : Nov 2008 to Mar 2010.
Organization : IBM-Manyata D1, & D2 Blocks.(Through M/S SODEXO LTD)
Designation : Soft Service Executive.
Duration : Nov 2006 to till date.
Organization : Cisco Software. (Through Dusters Facility Services Pvt Ltd)
Designation : Facilities Executive.
Duration : January 2006 to October 2006.
Organization : Jain College of Engineering. (Through RKHS Pvt Ltd)
Designation : Sr. H.K. Supervisor
Duration : November 2004 to December 2005.

4. Educational Qualification:
Course completed Institution University Year of
passing
Percentage
obtained
BSc in PCM Kalapataru Science
Collage
Bangalore 2005 59.0%
PUC in PCMB Udaya Bharathi
College
Bangalore 2001 50.0%
S.S.L.C Dr.Ambedkar Rural
High School
KSEEB 1999 58.88%
Additional Qualification: Computer Technique from APTECH Computer Course
(HDSE) Bangalore.
 Operating Systems :Windows XP ,Windows 7,
Personal Details:
Father’s Name : M. S. Gangadharaiah
Date of Birth : 08-05-1983
Sex : Male
Marital Status : Married
Nationality : Indian
Language Known : Kannada,English & Hindi
Place: Bangalore
Date: (SHIVA KUMAR. M. G)