The document provides a curriculum vitae for Fahmeeda Bibi Haroun. It details her previous work experience including roles as an AML Administrator at Nedbank Limited from July 2016 to present, a Team Leader at FNB Value Banking Solutions from December 2014 to February 2015, and a Contracts Administrator at Décor Wallcoverings from October 2005 to present. It also lists her skills, qualifications, and references.

1. Residential Address: 60 Limerick Road, Crown Gardens, 2091
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Roles, Responsibilities & Duties
To manage the processing and FICA related activities and functions which are executed within defined
standards and requirements, while simultaneously maintaining control over applicable processes in
accordance with AML Policies and Procedures.
Key Performance Areas
Managed Financial and Business Results
 Minimise losses and reduce overall costs of AML operations by maintain high work standards
and vigilant risk management.
 Maintain a departmental set of management and record keeping standards ensuring
compliance with relevant requirements, conditions and standards.
 Resolve queries timeously.
Managed Internal Processes
 Ensure the validation function on KYC/FICA both in context of business as usual and
remediation.
 Remediate clients by ensuing that “gaps” are identified in the FICA/KYC requirements of
existing clients.
 Liaise with front line AML Specialists with regards to sourcing missing data/documents from
clients.
 Ensure adherence to FICA requirements are met and all client records are optimally managed
and maintained.
 Maintain set of management and record keeping standards ensuring compliance with relevant
requirements, conditions and legislations.
 Ensure that all exceptions are managed and resolved within agreed timelines.
 Ensure that the defined processing and FICA related activities and function are executed within
defined standards and requirements, while simultaneously maintaining control over applicable
processes in accordance with AML Policies and Procedures.
Manage daily spreadsheet to ensure accurate record keeping and retrieval.
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2. 2016-11-28
 Ensuring that AML Specialists are advised when resolving queries promptly.
 Ensure original documentation is maintained to avoid penalties.
 Ensure that data inputs are correctly and accurately captured.
 Ensure that goals are accomplished and in line with business objectives.
 Ensure that ECM and BI Portal end-to-end processes are adhered to and conducted
accordingly.
 Ensure the appropriate management of risks at all times within the business.
 Manage operating risks at levels driven by internal and external stakeholders.
Manage Self
 Understand and embrace the Nedbank Vision and Values by demonstrating the values through
interaction with the team and stakeholders.
 Keep abreast of legislation and other industry changes that impacts on the role be reading the
relevant newsletters and websites.
 Ensure that own contribution and participation contributes to the achievement of the team and
business goals.
 Create and manage own career through guidance and support of management, department
and colleagues.
 Improve personal capability and stay abreast of developments in the field of expertise by
identifying training courses and career progression for self through input and feedback from
managers.
 Ensure knowledge management, continuity and team success through constructive
participation in a diverse team and sharing knowledge with the team.
 Ensure personal growth and enable effectiveness in performance of roles and responsibilities by
ensuring all learning activities are completed, practised and certifications obtained and/ or
maintained within the specified time frames.
Technical/Professional Knowledge
 Data analysis and capturing.
 Microsoft Office

3. 2016-11-28
 Financial Acumen/Banking
 Relevant product knowledge.
 Administrative procedures and systems.
 Relevant system knowledge .eg. SAP
 Business writing skills.
 Knowledge of risks.
 Relevant regulatory/compliance knowledge
Behavioural Competencies
 Adaptability
 Building Customer Loyalty
 Continuous Learning
 Contributing to team success
 Work standards
 Managing work/task – includes time management
 Honesty
 Integrity
 Loyalty
 Pushing beyond boundaries
 Accountability
 Respect
 Responsibility
 Team Player
 Manage self
 Efficient
 Hardworking

4. 2016-11-28
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Position Roles & Responsibilities & Duties
 Team leader to 37 agents’ outbound call centre - Salary switching department.
 Daily statistics projections.
 Daily statistic work done per agent.
 Quality Assurance attendance schedule daily.
 Staff weekly attendance schedule.
 Quest temporary staff timesheets – AAT system.
 Daily productivity schedule for operations manager.
 Daily management meetings.
 Certification Quality Verification for agents on a monthly basis.
 KPI’s per agent on a monthly basis.
 Logging of all calls for agents to the service desk.
 Completion of all on-boarding documents for new agents for Quality Assurors.
 All set-up for new agents.
 Partake in any disciplinary hearings for temporary agents.
 Assuring all policies and procedures are followed in line with FNB Banking Solutions for all
agents.
 Responsible for all queries.
 Completing and maintain staff organogram.
 Sign-off attendance registers on a weekly basis.
 Approve all leave on Oracle.
 Retrieve statistics for all work completed per agent hourly.
 Allocation of work to agents of various systems, e.g. PLEXUS and PEMS.
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5. 2016-11-28
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Position Roles & Responsibilities & Duties
 Update and maintain all contracts in the contracts register system.
 Invoice contracts billing report on a monthly basis and submit to creditors’ team.
 Closely work with creditors’ team for collections on all contracts outstanding amounts.
 Ensure that all contracts are correctly amended
 Ensure all contracts have correct commencement and termination dates
 Liaise with sales team to gather information required for generating proposals and capture all
data into computer system
 Prepare commercial information for contract and purchase approval documents;
 Manage and keep hard records of all contracts;
 Assist in the quotation process of contracts and purchase orders. Electronic submissions of
quotations to relevant clients
 Support all employees with the relevant tender supporting documents that will enable the
business to complete tender submissions
 Assist with the preparation of tender documentation and submission of tenders timeously;
 Create and maintain commercial registers
 Utilise document control management system for recording of contracts, amendments,
contractual correspondence and payment certificates;
 Overall responsibilities include contract , claims negotiations together with the appropriate
documentation
 Experience in drafting contract schedules and contractual correspondence i.e. letters
 Active contract management
 Directly involved with the process;
 Prepare draws and issue the numerous copies to the accounts department;
 Place purchase orders and sub-contracts, on both local and overseas vendors;
 Manage all aspects of the sub-contractors;
 Expedite orders in conjunction with the General Manager;
 Ensure that vendors meet their quoted contractual obligations;
 Ensure goods are despatched to the correct addresses on agreed dates;
 Sit as a member of the debtors team;

6. 2016-11-28
 Expedite and track all purchase orders, on a continuous basis, to ensure lead times/deliveries
are compliant with the Purchase Order terms and conditions;
 Ensure that all logistical documentation pertaining to import of orders are timeously prepared
and are on track, in conjunction with local and offshore shipping agents;
 Establish and maintain approved suppliers lists, together with Management Team;
 Assist the account department with account queries and ensure suppliers are paying promptly
in accordance with their payment terms and conditions;
 Maintain and distribute, all related correspondence to relevant personnel, promptly and
efficiently;
 Perform any other duties required by your designated departmental Manager;
 Preparation of management reports regarding contractual issues and projects;
 Manage and maintain the contract correspondence register by ensuring that all Client
Correspondence are adequately responded to and letters are issued to Client regarding all
contractual issues;
 Advise management on contractual issues pertaining to the project;
 Liaising with the Client/Subcontractors and the site team to identify and handle contractual
issues;
 Assist the General Manager to liaise with external clients;
 Maintain contractual claims on a monthly basis on work executed;
 Ensure that the Variations, claims, proposals, deviations and site instruction registers are
maintained and accurate;
 Assist the General Manager in the evaluation and management of variation of contracts;
 Report and maintain comprehensive records of all Variations orders issued to the contractor;
 Maintain records of all contractual documentation;
 General: All relevant aspects to Contracts Administration and as determined by the General
Manager including processing and the preparation of sub-contractor wages, petty cash
vouchers, general secretarial duties to General Manager.
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7. 2016-11-28
 Invoicing & Crediting
 Customer Liaison
 Switchboard
 Airfreights
 Logistics
 Receiving and Dispatching
 Stock Control
 Reports
 Reason for moving :Internal Promotion
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 Reception & Switchboard
 Typing of Quotations
 Filing
 Franking of Mail
 Secretarial duties to M.D.
 Reason for moving :Internal Promotion
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 Reception & Secretarial duties
 Invoicing
 Receiving and dispatching of goods.
 Placing of orders
 Vehicle Maintenance
 Job costing
 Queries
 Orders
 Banking
 Stock Control
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8. 2016-11-28
 Computer literate
 MS Word
 MS Excel
 Pastel Accounting
 Windows
 Planning
 Organising
 Strong Admin Skills
 Excellent Communication Skills
 Leadership Qualities
 Quality Awareness
 Assertiveness
 Creativity
 Attention to Detail
 Sound interpersonal & communication skills
 Sound Ethical Practices
 Strong (written & verbal) organisation and communication.
 Attention to detail in addition to seeing the bigger picture of the company
 A very good understanding and knowledge of modern Wallpaper Industry.
 Excellent experience and skills in handling contractor progress claims, variation claims and
other issues that arise.
 Ability to apply this knowledge to ensure that tender and contract documentation is prepared in
a way that minimises risks associated with these issues.
 Highly self -motivated and disciplined with commitment to get things done efficiently and
effectively.
 Comfortable working in an organisation that prides itself on functioning with an extremely slim
executive team, minimal head office overhead and few layers of management.
 Proven communication and presentation skills.
 An ability to work in high pressure, competing priority and ambiguous environments for
sustained periods including outside normal business hours.
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9. 2016-11-28
 Grade 12 qualification with 17 years of experience
 Have the necessary experience to manage all vendors and ensure that they meet their
purchase order contractual obligations and have the knowledge and ability to make decisions
and take the necessary action to rectify suppliers non-conformances.
 Perform duties and responsibilities with the minimal amount of Management Supervision.
 Secondary School
o Matriculated with Exemption in 1989 at Centenary Secondary School
 Subjects:
 English ; Afrikaans ; Geography ;Domestic Science ; Biology; Typing
 Top Achiever
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 English: Fluent
 Afrikaans: Fair
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 MS Word
 MS Excel
 Pastel Accounting (Premier)
 Oracle
 AAT (Adcorp Automated Timesheet) – Quest
Personnel)
 PLEXUS
 PEMS
 Windows XP
 Outlook
 Internet
SSoocciiaall IInntteerreessttss
 Gym
 Socialising
 Reading
PPeerrssoonnaall
 Full name: Fahmeeda Bibi Haroun  Female, RSA citizen
 Born: 03 December 1971  ID No: 711203 0217 083
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10. 2016-11-28
 Married: 2 Children
 Residence: 60 Limerick Road, Crown Gardens  Home Tel.: (011) 680-0566
 Drivers Licence: No  Cell No.: 074 305 2497
 Nedbank Limited Amanda Kitching (011) 667 2797/ 083 676 9591
 Nedbank Limited Yergeshree Naidoo (HR) (011) 294 5759
 FNB Nomvula Buthelezi (HR) CELL: 072 179 6973
 Wallcoverings Inc. Charles Ringrose CELL: 071 357 6772
 Christian Printers Flora Joseph TEL: 031 205 4335
RReeffeerreenncceess