This resume is for Monika Raj, an experienced administration officer seeking a new role. The summary highlights: - Over 15 years of experience in roles such as registry administrator, data entry clerk, and personnel officer, demonstrating strong skills in customer service, administration, and data entry. - Core strengths include problem solving, effective communication, delivering training, and being highly organized and able to work efficiently under pressure. - Recent experience from 2016-2018 as an investment transaction administrator and registry administrator, where responsibilities involved transaction processing and providing high quality administration and customer service. - Extensive training and qualifications in areas such as computing, leadership, and mathematics, as well as multiple awards for performance and leadership.

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Resume
MONIKA RAJ
70A Grove Road
Papakura,
Auckland 2110.
Mobile (021) 02324463
Email monika_rohit2004@yahoo.com
Career Profile:
A conscientious and successful Administration Officer with a strong background in
registry administration, data entry and customer service. An effective communicator
with the ability to build good relationships, adapt quickly to a wide range of situations
and a fast learner. A reliable and committed employee, who is a friendly and helpful
team member.
Strengths:
Problem Solving:
 Investigates issues quickly and thoroughly, analyses the information,
evaluates options and resolves issues.
Customer Service:
 Recognised for a strong customer focus. Understands needs, manages
customer expectations and delivers high quality service.
Effective Communication:
 Listens well, asks questions to develop understanding and communicates
clearly.
Training Delivery:
 Confident and effective in delivering training one-on-one.
Alpha/Numerical Skills:
 Highly experienced in numeric data entry and some in alpha. Accurate with
calculations.

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A Team Player:
 Recognised for the ability to get on well with others; supportive of team
members and brings a good sense of humour to the workplace.
Thrives on a Challenge:
 Is quick to learn new systems and skills; enjoys new challenges; is adaptable
in an environment of change.
Highly Organised:
 Demonstrates initiative and organisational skills to ensure that the job is done.
Works efficiently and calmly under pressure.
Employment Experience:
18/01/2016 - 12/08/2016 Investment Transaction Administrator (Temp)
Responsibilities:
 To provide administration service as outlined in the SLA to the highest degree
of accuracy and efficiency for ANZ/OnePath Kiwisaver and Unit Trust
accounts.
Key Tasks and Accountabilities:
 Transaction processing Switches – Kiwisaver and Unit Trust.
 Direct Debits
 Account maintenance
 Clients correspondence/enquiries
 Peer checking
 Other Administration tasks assigned by Team Leader.

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23/10/2013 – 20/11/2015 Trustees Executors Limited
Registry Administrator
Responsibilities:
 To provide registry administration services as outlined in the Service Level
Agreement (SLA) to the highest degree of accuracy and efficiency for all
Trustees Executors Registry clients. Mainly involved with Westpac KiwiSaver
Scheme.
Key Tasks and Accountabilities:
1) Transaction Processing:
 Plan and manage workflow to ensure all allocated work is completed
accurately and efficiently in accordance with SLA, including
 Processing of kiwisaver transactions - inbound transfers
 Switches.
 Processing/Maintenance of Direct Debits
 Client correspondence/Enquiries/IRD and resolving questions
 Account maintenance
2) Administrative and Reporting Duties:
 Daily recording of volumes of work in workflow (in and Out) for SLA
reporting.
 Ensure any other administrative task as directed by the Senior
Registry Administrator or the Team Leader Manager is completed in a
timely manner.
 Answering calls from clients
 Helping out other team members when required to meet deadlines
3) Quality Control:
 Peer checking the accuracy of the key financial transactions processed by
other Registry Administrators including:
 Applications
 Kiwisaver Inbound Transfers/Switches/Direct Debits
 Member Account Maintenance

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Achievements:
 Consistently administered tasks in timely manner, which led to positive
feedback from Team Leader as well as clients.
 Ensured all processes and controls are documented and up to date.
 Delivered training and development of new staff which led to staff
appreciating the level of training provided.
 Implemented new methods to improve processes.
 Worked collaboratively with other Registry staff to support the achievement of
Registry business objectives and promote a one team culture.
23/7/2012 – 22/10/2013 Trustees Executors Limited (provider of
Outsourced back office services to the Funds
Management industry in New Zealand).
Data Service Administrator
Responsibilities
 Perform Data Entry and administrative activities to set up investment
accounts for investors in Kiwisaver schemes.
Key Tasks and Accountabilities:
 Data entry of investment applications forms (Westpac, Milford, Fisher Funds
kiwisaver applications)
 Data input of corrections of fixes
 Research of postcodes
 Checking printed data reports and system screens against original input
documents
 Scanning of application forms and/or inwards mail
 Filing of application forms and other departmental documents
 Enveloping and dispatch of outwards mail
 Other administrative tasks as required

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Achievements:
 Accurately and fast typing speed helped processing high volumes of
applications coming in.
 Able to work within team environment, by helping team mate’s ones finished
work.
 Adaptability, openness to change and willingness to learn, gave me a chance
to manage Milford Kiwisaver application processing and rejections on my
own.
 Got a chance to learn ECM system
 Received positive feedback from clients on responding to their queries on
time.
 Hard work and skills which led me to promote to the Trustees Executors
Registry team.
28/08/2006 – 08/06/2012 HP INVENT, Wellington
General Support Clerk (part time)
Responsibilities:
 To reconcile and balance remittance processing input - batches and perform
consistently at benchmark level.
 Thorough knowledge of document preparation and document receipt and
perform consistently at benchmark level.
 Maintain quality standards and procedures.
 Perform data entry at or above the set benchmarks and perform consistently.
 Answer phone calls in absence of managers.
Achievements:
 Consistently met all targets relating to customer’s requirements and exceeded
data entry benchmarks, which led to positive feedback from manager.
 Delivered training to employees in data entry skills which led to employees
coming up to speed quickly and efficiently.
 Identified inputting errors of team members, which helped them reduce their
errors and improve their stats while also maintaining quality standards.

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15/09/2003 – 13/02/2006 AFFILIATED COMPUTER SERVICES, FIJI
Transaction Processor
Responsibilities:
 Doc prep tickets received from Air New Zealand.
 Input the travel itineraries from batched tickets into the computerised system.
 Performed at A-grade level, the highest level of speed and accuracy.
 Quality checking.
 Answering phone calls in absence of managers.
Achievements:
 Consistently performed at A-grade level and exceeded data entry limits which
led to positive feedback from managers and clients.
 Awarded Employee of the Month consistently.
2002 – 2003 United Apparel (Fiji) Limited, Fiji
(Garment Manufacturer)
Personnel Officer and Pay Clerk.
1998 – 2002 Farah (Fiji) Limited, Fiji
(Garment Manufacturer)
Assistant Personnel Officer and Pay Clerk.
1995 – 1997 Fiji National Provident Fund, Fiji
Data Entry Clerk/Customer Service (casual)
Training/Achievements:
2005 Employee of the Month Award September
2005 Employee of the Month Award April
2000 Certificate of completion of United Nations Development
Programme (UNDP) for employee savings and loans.
1998 Compassionate Pass – Basic Management – University of the South
Pacific.
1994 Certificate in Computing.

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1993 Certificate in MS-DOS.
1993 Certificate of appreciation on outstanding leadership qualities as a
secretary general to the student council at Penang Sangam High
School.
1993 Certificate of Participation Leadership Course
1992 Certificate of Participation Leadership Course.
1992 Certificate of appreciation as an assistant prefect form six at Penang
Sangam High School.
1992 Certificate of participation in Chemistry Quiz.
1992 Certificate awarded from JP Bayley Trust for scoring high marks in
English in form six examinations at Penang Sangam High School.
1989 Certificate of credit in Australian Mathematics Competition at Penang
Sangam High School.
Referees:
Referees willingly supplied on request.