Mogie Ramsamy has over 20 years of experience in customer service, administration, and accounting roles. She has worked primarily for UTi Sun Couriers in various permanent and temporary positions, including customer service representative, key account representative, quality assessor/trainer, and claims coordinator. Her roles have involved tasks like data entry, bookkeeping, customer service, training, quality assessment, and claims processing. She has skills in Microsoft Office, various industry-specific software, and customer service. References are provided from former managers at UTi Sun Couriers.

1. CURRICULUM
VITAE
Mogambal (Mogie) Ramsamy

2. Mogie Ramsamy
072 498 7473
39 Ridge Crest
Cnr Dormel & Harry Gaulaun Road
Vorna Valley
Midrand
1685
Objectives
To participate in a working environment where I canuse my skills to the maximum benefit of
the organization for which I am working and where my abilities and achievements will be
recognized. My ability to administer and implement strategies and to understand the role of
technology in its application to the work place will be assets in the position that I am seeking.
Education
Matric – Senior Certificate-1990 | Mountview Secondary | Verulam | KZ N
Certificate available on request.

3. Experience
Permanent Employment
February 1994 | December 1997 Office Assistant
T & T Electrical | Umgeni Road- Durban
Accounting Functions:
Debtors: Invoicing
Cheque Deposits
Sales Journals
Bank Reconciliations
WIP Reports
Creditors: Payments
Payment Journals
Processing Cheques
Admin: Filing
Wages
Vat Returns
Secretarial
Skills
 Switchboard
 Word
 Excel
 Powerpoint
 E-mail
 Wordstar 2000
 Paytech Wage Package
 Q-Pro
Permanent Employment/ cont.

4. September 1998 | May 2000 | Accounts Clerk
Ninham Shand | Randburg (Johannesburg)
Data Capturing on PROMAN (Project Management Accounting Package)
Creditors: Receipt all invoices
Complete costing and ledger codes in invoices for approval
Collate invoices to statements
Debtors: Billing
Pettycash
Timesheets and expense claims
Payments
Cheque Requisitions
Month end reporting
To comply with all policies and procedures as per head office.
Skills
 PROMAN-Project Management Accounting –Billings and Creditors
 Windows 97: Word, Excel & Powerpoint
 Internet and E-mail
Permanent Employment/ cont.

5. January 2001 | May 2002 | Research and Development Schemes Officer -
Fully Guaranteed Lending
Standard Bank of South Africa | Simmonds Street (Johannesburg)
Retrieving loan applications on request
Data capturing on systems mainframe
Liaising with various corporates and companies to implement the Full Guaranteed Lending
system and assist them to process applications timeously and efficiently.
Book keeping Functions: Stop Payments
Journals
Reconciling Accounts
Dealing with customer queries timeously
Support Functions: Reconstruction of Accounts
Dispatching of cheques processed for companies
Dispatching of returns and incorrect applications
Reporting: Attending meetings at various companies on a supervisory level
Compiling and distributing reports to companies containing information
of payments into
customer bank accounts
Distributing statements on request
Updating information on the in house loans system.
Skills
 Citrix
 Fully Guaranteed Lending Program(In House)
 Batch Processing (Journals) in House
 Re-constructing Accounts (Off-Line system)
Permanent Employment/ cont.

6. May 2005 | April 2007 | Customer Service Representative
UTi Sun Couriers | Centurion
To answer all calls coming into the contact centre within the required service
level.
To identify clients’ needs and resolve them within a satisfactory time period.
To log all collections, stationery requests, sales leads, etc. within the required
company standards.
To have a good understanding of the Sun couriers Tariffs and User guide and to
have the ability to provide clients with accurate information with regards to all
the services and products offered by the company.
To have the ability to liaise with clients on all levels in a professional manner.
Establish from clients if goods that are sent are regarded as dangerous and
ensure that we comply with the National Road Traffic Act 93 of 1996.
Logging of collections on the Sun Couriers internal system with accurate
information.
Provide clients with quotes, services offered and products available.
Maintain above average stats with a good balance of quality and quantity.
To assist clients with queries when logged
Providing valid and meaningful feedback to client.
Providing solutions to problems that may arise.
Meeting service level standards with regards to meeting response times set
when responding to client queries.
Arranging for clients parcels to be dispatched to them once located.
Have a full understanding of the company’s policies and procedures when
dealing with clients.
Having efficient and effective customer service skills.
Skills
 MS office
 Internet & E-Mails
 Orbit Products (In house track and trace
 POD retrieval on Callisto
 Avion
 Evolution (Collection and Quote booking system)

7. Permanent Employment/ cont.
May 2007 | October 2008 | Key Account Representative
UTi Sun Couriers | Centurion
Was promoted to Key Account Representative assisting the company’s top 10 clients with
regards to collection requests and resolving queries and reporting on delivery standards for
these specific clients.
The company’s top 10 clients that were assigned to me were:
Postnet Pretoria West-Booking Exam paper distribution and collections for rural area as well as
assisting the client when they had queries that needing resolving.
Ster Kinekor-arranging collections and distribution of movies to various movie houses country
wide and query resolution.
Microsoft-Distribution of their products that were dispatched from Germany to South Africa
and distribution to their South African clients. Also did reports to the client with regards to
delivery standards and query resolution.
Skills
 MS office
 Internet & E-Mails
 Orbit Products (In house track and trace
 POD retrieval on Callisto
 Evolution (Collection and Quote booking system)

8. Permanent Employment/ cont.
November 2008 | November 2011 | Quality Assessor/Trainer-Contact
Centre
UTi Sun Couriers | Centurion
Responsible for setting up response templates when agents received requests via e-mail.
Writing of training manuals to train new and existing contact centre agents on new processes
implemented by new manager.
Training of agents on contact centre processes and procedures.
Daily monitoring of agents on quality and meaningful feedback to clients
Daily coaching and discussion sessions.
Setting up of Quality Assessment scorecards to monitor agents on calls and e-mails
Ensuring that agents met with the standards set in the contact centre
Holding workshops to introduce contact centre supervisors on new processes set up.
Responsible for the training of the new query system implemented(Query Logger)
Assisted with the training of contact centre staff and other department managers and staff on
the Query Logger Application.
Providing reports to management on a weekly and monthly basis when quality standards were
not met.
Was responsible for ensuring that telephone systems were tested on a daily basis
Responsible for setting up of the telephone recording system for contact centre staff on other
department staff member on request from senior management with the assistance from the
contact centre manager.
Was responsible for supervising of the company’s receptionist.
Implemented and set up as a quality assessment scorecard system that would assist in
monitoring the switchboard operators with regards to their answering of switchboard
Assisted in coordinating the set-up of the customer service e-mail allocation system and assisted
in explaining to contact centre supervisors for better understanding of the system.
Skills
 E-Mail
 Internet
 Excel
 Word
 Telephony system
 Electronic Allocation Application (In House)
 Voice Recording System
 Monitoring assessment procedures
 Supervisory skills
 Coaching and mentoring
 Reporting
 Document writing skills

9. Permanent Employment/ cont.
December 2011 | August 2014 | Claims Co-ordinator
UTi Sun Couriers | Centurion
Set up of response templates to clients with regards to claims that are submitted
To collate all documentation and present for authorization
To arrange for the retrieval of salvage for all applicable claims(responsible for setting up a valid
salvage collection process)
To process claim payments
To provide regular and accurate feedback to clients with regards to the status and progress of
their claims
To effectively resolve all claim related queries from clients
Record keeping of all claims.
To deliver exception customer service through prompt resolution of client queries and providing
continuous feedback
To promote cohesion between departments by working together with operations and fiancé
during the claims investigation and payment process
To process claims using a structured approach in order to ensure the outstanding level of service
excellence
To fully investigate and vet all claims for validity in order to reduce cost and to protect revenue
and to present to management for consideration (approval and declining)
Implementing a system to report to management and audit company on incidences, accidents or
hi-jacking
Resolving queries that arise from the auditors based on the claims report that is sent to them on
a monthly basis
Meeting the required service level agreements set up in the claims department.
Processing claim reconciliations for claims after month end processes are completed by
allocating payments that have been made by the audit company and adding the current claims
for the month to the report.
Preparing payments (credit notes and EFT payments on approved claims)
Processing of reversals and refunds based on client requests
Processing of the various journals on the various claims allocation ledger allocation codes to
ensure correct allocations of these journals are processed by the finance department.
Meeting monthly deadlines set up by the finance department (Shared Services)
Preparing the various liability reports and invoices for liability for the month and submitting for
finance manager and department manager for audit purposes
Preparing of claims provisions report and submitting to all managers for allocation on PNL
reports on a monthly basis and assisting in immediate resolution of queries that may arise from
this report.
Assisting Key Account managers with monthly reports to submit to their clients based on claims
that have been processed for them for the month
Processing of payments at month end on approved claims (captured on the claims system)
Processing cancellation and repudiation on claims on the claims system at month end
Providing timeous feedback to clients during the course of the month on the progress of their
claims
Providing feedback to clients at month end on the finalization of their claims

10. Responsible for dispatching of claims that are over R4000.00 to the auditors for audit purposes.
Training and supervising new business admin learner on the admin tasks required for the
department (ordering process, filing and scanning of claims, maintenance of department copier,
ordering of business cards
Set up a new SOP for the business cards process making the understanding of the ordering of
the business card much simpler to understand by the learner
Training and supervising of the new claims co-ordinator on the claims process. The claims co-
ordinator will be responsible for the claims process from the start to presenting documents after
allocating a claim number for vetting by the supervisor.
Responsible for holding weekly follow up sessions with the business admin learner as well as the
claims co-ordinator on their progress and giving feedback and providing them with assistance in
areas of difficulty.
Permanent Employment/ cont.
September 2014 | Current –Admin Supervisor-Claims
All the above processes as above and added to that are the following:-
Liability
Raising debit notes for clients requesting liability per shipment that exceeds R100 000.00.
Raising debit notes for liability cover for contract billing clients. Raising debit notes for Client
Specific liability cover (Toyota, Chrysler, etc.). compiling the month premium register and
sending to finance for processing. Preparing a report advising of clients for Client Specific
liability cover.
Capex
Issuing capex forms to business countrywide on request. Sending completed capex’s for
management approval. Sending approved capex’s to requestors after approved/rejected.
Sending to finance for processing. Updating the capex report. Responding to capex related
queries from requestors and finance. Filing of capex’s for record keeping and audit purposes.
General Office Admin
Ordering of office supplies (Stationery, Water, Groceries, etc.) submitting of supplier invoices to
finance for processing. Responding to queries related to supplier invoices. Capturing invoice
details on supplier invoice report. Filing for audit and record keeping purposes.
Skills
 Sup Operations
 Main Billing

11.  Axapta
 E-Mail
 Excel
 Word
 Internet
 Query Logger
 Report writing
 Genesis
 Pathfinder
 Callisto
Temporary Employment
May 1997 | December 1997 | Accounts Clerk
All Biz International
General office admin duties as well as the complete debtors and creditors
functions.
Debtors: Invoicing
Cheque Deposits
Sales Journals
Bank Reconciliations
WIP Reports
Creditors: Payments
Payment Journals
Processing cheques for banking
Skills
 MS Office packages
 Switchboard
 PAD Accounting Package
 Payments
 Invoicing
 Billing

12. Temporary Employment/ cont.
April 1998 | December 1999 | Customer Care Consultant
Hollard Insurance – Randburg(evenings and on Week-ends-Part Time)
Client Service Advisor-Insurance Policy Information
Projects: -DSAT
M-Net Competition
Paradigm Computers
Packard Bell Computers
Skills
 MS Office packages
 In house packages
April 1998 | September 1998 | Client Services Advisor-Insurance
Liberty Life-Head Office (Braamfontein)
Client Service Advisor-insurance
Providing policy information to clients
General office administration duties
Skills
 Liberty Life in house package

13. Temporary Employment/ cont.
May 2000 | December 2000 | Home Loans Concessions Clerk
Standard Bank of South Africa –Simmonds Street –(Johannesburg)
Assessing new and existing home loans for rate concessions.
Faxing of approved rate concessions to the branches
Assisting with client and branch queries
Data Capturing
Filing.
Skills
 Standard Bank In house home loans system
 MS Offices packages
 Home loans main frame
 Windows NT
 Citrix

14. Temporary Employment/ cont.
October 2002 | April 2005 | Customer Service Representative
UTi Sun couriers Division – Centurion
To answer all calls coming into the contact centre within the required service
level.
To identify clients’ needs and resolve them within a satisfactory time period.
To log all collections, stationery requests, sales leads, etc. within the required
company standards.
To have a good understanding of the Sun couriers Tariffs and User guide and to
have the ability to provide clients with accurate information with regards to all
the services and products offered by the company.
To have the ability to liaise with clients on all levels in a professional manner.
Establish from clients if goods that are sent are regarded as dangerous and
ensure that we comply with the National Road Traffic Act 93 of 1996.
Logging of collections on the Sun Couriers internal system with accurate
information.
Provide clients with quotes, services offered and products available.
Maintain above average stats with a good balance of quality and quantit y.
Skills
 MS office Packages
 Avion
 IDCL-International computer Driving Course
 Basic Computers
 Word
 Excel
 Powerpoint
 Access
 E-mail and Internet

15. References
Contact Person Organisation Telephone Number
Mrs. Karen Marshall Reid UTi Sun Couriers 012 6732000
Manager-Contact Centre
Miss Linda Veeran UTi Sun Couriers
0116719500
Manager Contact Centre
Mrs. Marlene Giddey UTi Sun Couriers 010
2480000
Manager Contact Centre
Miss Erna Fitchat UTi Sun Couriers 012 6732000
Manager Claims Department