This document contains Jennifer Serafica's resume. It summarizes her work experience in collections and accounts receivable management over the past 20 years, including her current role as a Senior Collections Specialist at Xerox Business Services since 2015. Prior to that, she held roles at Accenture and Foodsphere, Inc., where she gained experience in customer service, billing, account reconciliation, and meeting collection targets. The resume lists her education, skills, and references.

1. Jennifer F. Serafica
21 Mulawinan St. Lawang Bato, Valenzuela City
▪Mobile: +63 9159027168 Email: jenniferserafica@yahoo.com▪
Objective:
To reinforce my career with an established company that will enable me to continuously impart, enhance and broaden my
knowledge and skills in the practice of my profession.
Skills:
Knowledgeable in using SAP / MS Outlook
Knowledgeable in Operational Excellence
Advanced Excel
Computer Literate
Languages Spoken and Written: Filipino and English
Good interpersonal skills
Reliable and adaptable, can easily cope with changing situations
Values time and prioritize things well
Work-Related Experience:
Xerox Business Services - (2015-present)
7F One E-Com Center, Palm Coast Avenue
SM Central Business Park, Pasay City, Metro Manila
Assigned Role: Sr. Collections Specialist
 Experienced in Order Releasing, Account Recon, Management and Credit Assessment
 Monitors delinquent accounts and implements collection procedures
 Sends follow up emails and calls
 Assists customers with information on payment arrangements and account disputes
 Responds to inquiries from customers or external collection resources
 Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
 Reviews and make recommendations regarding bad debts or write-offs
Accenture, Inc.
17th
Floor Robinson’s Cybergate Tower 2
Project: MMO/Versailles
Project Duration: September 29, 2014 – January 31, 2015
Assigned Role: Junior Specialist
 JTL for Redmond account.
 SME for MIMOS and MSOPs
 Facilitate training for Supply Chain Process.
Accenture, Inc.
5th
Floor Robinson’s Cybergate Tower 1
Project: Tahoe
Project Duration: May 2008 – September 29, 2014
Assigned Role: Senior Collection Specialist /OEM Global Collector
Role Description:
Responsible for business to business customer service and billing account management with both problematic and non-problematic
clients, obtaining timely payments within prescribed payment terms to maximize A/R, % current and minimize write offs. The
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2. position will have regular contact with client’s Sales/Operations Organization, Account Resolution Team and other internal client
areas as well as external communication with the designated client base.
Collections Functions:
 The DTOS Uniform Collection Terms and OED late charge process established by Policy
 Reviewing financial stability of OEM’s and green-light agreements via Doc Routing.
 Continued strong commitment to CPE by maintaining high touch at OEM customer level to collect over $3 Billion globally
each month
 Managing over 1400 customers globally (OEM Named and System Channel Builder)
 Administering con calls, advocate calls, among other supporting functions.
 Cross group collaboration, process improvement is submitted
Job Responsibilities:
 Account management for customers with moderate to medium complexity.
 Handles First types of accounts o First accounts those which are current accounts to 30 days past due.
 Contact internal and external customer and provide customer service.
 Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
 Drive follow-up and resolution within MS, customers, peers and Managers.
 Actively manage performance metrics for account portfolio.
 Provide monthly metric reports accompanied by proactive analysis
 Meet monthly collection targets
 Escalate issues in accordance with escalation policy
 Assist in the preparation of management reports in line with Clients and Accenture’s requirements
 Attend client meeting to discuss debtor performance and address issues as required
 Be proactive and innovative with ideas to improve
Client/Company: Foodsphere, Inc.-CDO
Project: Credit & Collection Department
Project Duration: April 1999 - August 2007
Assigned Role: Senior Credit Analyst
Job Responsibilities:
 Check, evaluate and analyzes customer’s accounts, terms and credit limits before approval of orders or putting their orders
pending or on hold.
 Encode, upload customers invoices and payments to Progen Accounts Receivable Program and keep watch the causes of
hanging balances like lacking of valid supporting documents.
 Evaluate and decide whether or not to accept postdated checks not within the terms of customers and have they returned
and replace with earlier dates.
 Provide accounts receivable reports and other related reports on a weekly, semimonthly and monthly basis for
management and sales use on financial matters and decisions.
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3.  Prepares customers statement of accounts, reminder letters for overdue accounts demand letters and notice of dishonor
and send them to customers through mail and to salesman and reminder/charging letters for long and overdue accounts to
eventually enable and or/force salesman to exert efforts to collect them.
 Regularly conducts audit to salesmen customer's accounts to determine completeness of invoices still for collection and
check complete remittance of uncollected accounts.
 Ensure that C&C policies and procedures, including credit evaluation/ approval and the recording system for the
transactions, payments and AR balances be always complied strictly.
 Closely monitor and analyze respective customers account and be anticipatory reconcile, adjust and collect in order to
avoid hanging balances and regulate the, ripening of current account to past due/bad accounts.
 Ensure the accurate posting and recording of collection per customer.
University/College Degree Year:
University of the East-Manila / BS- ACCOUNTANCY - 1995
System Technology Institute / Computer Literacy program - 1991
Training/Continuing Education
Course / Date Taken:
• CROSS CULTURAL ACCENTURE - October 2008
• BERLITZ ACCENTURE - April 2008
• Canadian Licensing Debt Collection Certification Microsoft - December 2013
• Writing with Precision Microsoft - April 2012
• Introduction to Next Gen BPO Microsoft - October 2013
• Managing My Metrics Microsoft - April 2012
• Speak Up Microsoft -April 2012
• The Bigger Picture Microsoft - February 20 12
Personal Information:
Birthday : November 27, 1971
Birthplace : Valenzuela City
Age : 44 years old
Civil Status : Married
Religion : Roman Catholic
References:
Available upon request.
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