Melissa Brand has over 20 years of experience in customer service and administrative roles. She most recently worked as a Billing Specialist at Intertek Houston, where her responsibilities included data entry, maintaining spreadsheets, processing invoices, and administrative duties. Prior to that, she was an Office Manager for Yukon HVAC and North Cobb Heating & Cooling Services, where she scheduled appointments, processed billing, recruited employees, and provided administrative support. She is proficient in Microsoft Office programs and seeks a full-time position utilizing her customer service and office skills.

1. MELISSA BRAND
19039 Keyturn Lane, Humble TX • (832)584-3950 • Melissabrand@att.net
Objective: To obtain a challenging full time long term position as an Administrative Assistant or Customer
Service Representative with a stable company that offers growth potential and can utilize my diverse
skills in customer service, office procedures and operations.
Summary of
Qualifications:
Experience:
Excellent administrative & customer service background, including:
Ten years of office management and direct hands-on business operations, including dispatching,
scheduling, accounts payable/receivable, job tracking & payroll.
Intertek Houston, TX 2014-2015
Billing Specialist
 Provided data entry into customer systems Phoenix & Navarik
 Maintained customer spreadsheets
 Requested, collected and filed final lab analysis'
 Researched lab analysis when needed
 Verified and confirmed final lab results
 Mailing of invoices and paperwork via FEDEX/DHL and/or US Postal Service
 Maintained files and paperwork
 Branch and one off invoicing
 Performed administrative duties
Yukon HVAC Kingwood, TX 2012-2014
Kennesaw, GA 2008-2012
Office Manger
 Helped build the business with customer service and administrative support
 Entered data into main customer database for invoices and billing
 Scheduled appointments, created invoices for service calls and dispatched information to technicians
 Maintained accounts receivable for supply houses and inventory of all parts
 Processed billing for all customer invoices
 Assisted with advertising and marketing to expand customer database
 Recruited, hired and performed background checks for all employee's

2. Wuxi App Tec Kennesaw, GA 2011-2012
Sample Staging
 Accepted incoming and outgoing shipments
 Logged in shipments into Lims
 Reviewed client contracts from the portal
 Data input for all of the client’s CTP
 Created CTP work sheets
 Inspected all of the test samples for leakage or breaks
 Delivered all worksheet and test samples to the labs
Cellular Center Acworth, GA 2009-2011
Sales Representative (part-time)
 Provided excellent customer service to all internal and external customers
 Responsible for opening and closing the store
 Assisted customers with all cellular phones, accessories and calling plans
 Activated phones, transferred customer data from phone to phone and changed service plans
 Helped track and maintain store inventory
North Cobb Heating & Cooling Services Inc. Acworth, GA 2000-2009
Office Manager /Administrative Assistant
 Provided direct clerical and administrative support to the Owner and Project Manager
 Assisted in the preparation of residential proposals & bids for new construction HVAC projects.
Coordinate with commercial equipment suppliers to obtain equipment specifications and pricing to
include with commercial bid packages
 Maintained employee benefits (health insurance)
 Recruited, interviewed and screened applicants considered for employment (includes background check
and pre-employment drug screen)
 In-put customer work order information into database, schedule appointments, printed and dispatched
information to field technicians
 Calculated weekly payroll for all employees and prepare hand written payroll checks
 Acted as primary contact for several home warranty companies that we provided HVAC work (on their
behalf) to their home warranty customer (included scheduling, obtaining authorization of work and
submitting on-line or hard copy claims information)

3. Legacy Orthodontics (Dr. Amanda Conti) Acworth, GA 1998-2000
Ortho Assistant
 Provided direct assistance to Dr. Conti with various orthodontic procedures
 Orthodontic adjustments and bracket installations
 Performed dental impressions and trim models
 Performed standard and panoramic X-Rays
 Performed various clerical and office functions as needed
 Provided excellent customer service to all patients
Various Skills:
 Proficient in Microsoft Office System (including Word and Excel)
 Microsoft Windows® operating system.
 Type 50 wpm with accuracy
 On-line customer billing
 Processing on-line credit card transactions
 Notary (State of GA)
Education:
Wheeler High School - General Education
North Metro Tech – Continuing Education Courses
 Typing Course
 Microsoft Word and Excel
 Basic Word Processing