The document discusses social media and how professional services can benefit from it. It defines social media as media designed for sharing through social interaction. It contrasts Web 1.0 static sites to Web 2.0 interactive sites. Popular social media tools discussed are Facebook and Twitter, noting their large user bases. Benefits listed for professional services include building customer networks, sharing information to build expertise, and conducting community marketing. Tips are provided on setting up business pages and profiles on Facebook and Twitter to engage customers and promote brands.